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Four Points by Sheraton York

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Four Points by Sheraton York
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229 Reviews from our TripAdvisor Community

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Showing 226: English reviews
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel did not meet my expectations of a Four Points hotel, having stayed in others across the world. The building is poorly maintained and the service very ordinary. The air conditioner in our room didn't work properly and when we complained were told that most rooms have problems with AC. The staff were very polite but service overall poor.

Helpful?
Thank Elizabeth G
Mike A, Manager at Four Points by Sheraton York, responded to this review

Dear Elizabeth G: Thanks for your patronage of Starwood and the Four Points brand in particular, and for taking the time to complete a guest survey for your recent stay at Four Points by Sheraton York, PA. We greatly value guest feedback so that we can make the experience better. We strive for excellence in service and accommodations and when... More 

Johannesburg, South Africa
Level Contributor
47 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 3 weeks ago

There is something so likeable about this property. It is more to the Sheraton standards than Four Points. Spacious rooms, pool, Jacuzzi, laundry and everything that you can ask for. There is a charming restaurant at the lobby and there is a diner within 100 yards. There a re a few shops in the vicinity too. The guests and the... More 

Helpful?
Thank ReddyR312578
Mike A, Manager at Four Points by Sheraton York, responded to this review

Dear ReddyR312578: Thanks for taking the time to complete a review for your recent stay at Four Points by Sheraton York PA. We strive for excellence in service and accommodations and are pleased that we exceeded your expectations for your stay. We will let the staff know how much you appreciated their efforts to offer welcoming and friendly service. We... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

The building is outdated and the GM sends the same sympathetic messages to all of his guests and tries to give away everything for free to make his job easier. The other manager Hannah or Heather or whatever her name is, is so rude and disrespectful. I heard her talking poorly about other guests and treating the employees like they... More 

Helpful?
Thank JessK1468
Mike A, Manager at Four Points by Sheraton York, responded to this review

Dear JessK1468: Thanks for the feedback on your recent stay at Four Points by Sheraton York. We mean no disrespect in our efforts to apologize for mistakes that are made, and explaining efforts to make improvements, while also making every effort to make things right for our guests by offering SPG points as apology. We do value feedback from our... More 

Travelers are raving about these York hotels

Baltimore, Maryland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I booked this hotel because I couldn't find one in Harrisburg. It's last minute. After getting the card from front desk, I went into the room assigned to me but with someone's in there! I think the man got shocked maybe scared. SO WAS I! I had to go back and got a new one. That's not the end. At... More 

Helpful?
Thank malanly
Mike A, Manager at Four Points by Sheraton York, responded to this review

Dear Matanly: Thanks for taking the time to complete a review for your recent stay at Four Points by Sheraton, we value feedback so that we can make the guest experience better. We are sorry about the mix-up with assigning you to an occupied room. We have used your comments as a training tool for the front desk associate who... More 

Nanuet, New York
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was a family two night stay because we were unable to find an SPG hotel directly in Harrisburg that had availability. So, even while this was a 30 minute drive to Hershey, it was a fantastic experience. The staff is what really made it lovely. Everyone was extremely accommodating and pleasant, whether in the early morning or late at... More 

Helpful?
Thank VKP28
Mike A, Manager at Four Points by Sheraton York, responded to this review

Dear VKP28 Thank you for taking the time to complete a review for your recent stay at the Four Points by Sheraton York, PA. We strive for excellence in service and accommodations are are please that we exceeded your expectations. Our convenience to Hershey Park, just 30 minutes easy drive on Interstate 83, at a value price makes our hotel... More 

Harrisburg, Pennsylvania
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 11, 2016 via mobile

My husband and I stayed here mostly because it was close to downtown York where we were meeting friends for an evening out. There was nothing wrong with this hotel, it had lots if amenities (that we didnt use) and was relatively clean. Check-in was quick (I had prepaid on the SPG site). The lobby was small and a little... More 

Helpful?
Thank afinnmom
Mike A, Manager at Four Points by Sheraton York, responded to this review

Dear afinnmom Thanks for the kind words about your recent stay at Four Points by Sheraton York PA. We are glad that we exceeded your expectations for the stay for amenities, the lobby experience, our craft beer list at the bar, a comfortable bed, and guest room cleanliness. We are sorry to have missed the mark with air conditioning in... More 

Philadelphia
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 9, 2016

My daughter, sister-in-law, niece, and I stayed at this hotel overnight in York as part of a girls' weekend with plans to go to the Dutch Apple Theatre. The rooms were clean, large, and comfy, the staff was kind and helpful, and the pool was fun. My only complaint about the pool was that there was a kids birthday party... More 

Helpful?
Thank PelPickle
Mike A, Manager at Four Points by Sheraton York, responded to this review

Dear PelPickle Thank you for taking the time to post a review for your recent stay at Four Points by Sheraton York, PA. We are please to have been the destination for your girls weekend experience at the Dutch Apple Theater in Landcaster. We strive for excellence in service and accommodations and are pleased that we exceeded your expectations for... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 31, 2016 via mobile

Booked my room under the military rate. Needed to make changes to my room count. Reservation department made me cancel the entire reservation and create a new reservation. While doing so I wasn't able to book under the military rate and wasn't able to get double beds. The increase in cost was from $170 to $315. I booked a standard... More 

Helpful?
Thank Kris R
Mike A, Manager at Four Points by Sheraton York, responded to this review

Dear Kris R: Thanks for taking the time to submit a review. We appreciate feedback so that we can learn and make the guest experience better. We are sorry to have inconvenienced you with the the rate change created by your reservation change, the lack of towels, and not having met your expectations for the pool experience. We strive for... More 

Eynon, Pennsylvania, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 31, 2016 via mobile

I stayed at this hotel with many members of my daughters swim team for the 4th year in a row. I booked a room with 2 double beds, and got a room with a king bed with a pull out couch. When I told the front desk I did not get the type of room I booked the woman asked... More 

Helpful?
Thank KimBenj
Mike A, Manager at Four Points by Sheraton York, responded to this review

Dear KimBenj: Thanks for submitting a review we value feedback so that we can make the guest experience better. We are sorry to have inconvenienced you with not being able to accommodate your room type request. We did not handle your situation well. I apologize for our associate in asking if you were an SPG member. Being an SPG member... More 

Salisbury, Maryland
Level Contributor
118 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
1 of 5 stars Reviewed July 29, 2016 via mobile

I'm really at a loss for words. I don't know who's fault it is exactly, but let me share my tale. I had went on hotels.com and asked for a room that would hold 3 adults and a toddler in York. This hotel came up saying it had a king bed and a sofa bed. That worked for me so... More 

Helpful?
1 Thank Cathy R
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Four Points York in the heart of the "Factory Tour Capital of the World." We're located at the intersection of Interstate 83 and US-30, and a short drive from local companies & area attractions. ... more   less 

Additional Information about Four Points by Sheraton York

Address: 1650 Toronita St, York, PA 17402-1921
Location: United States > Pennsylvania > York
Price Range: $107 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton York 3*
Number of rooms: 146
Reservation Options:
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Also Known As:
Four Points By Sheraton York Hotel York
4 Points By Sheraton York
Sheraton York
Four Points York
York Sheraton
York Four Points
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