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Country Inn & Suites By Carlson, York

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245 St. Charles Way, York, PA 17402
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1 room 1 adult
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Country Inn & Suites By Carlson, York
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228 Reviews from our TripAdvisor Community

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Kutztown, Pennsylvania
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

No where near as good as the other Country Inns! No place to put your clothes. There were no drawers just 2 hangers for 4 people. Broken fridge replaced with a dirty one containing rotten food in it. Breakfast seemed to be left overs from the day before.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Margaret M
SHAILESH P, General Manager at Country Inn & Suites By Carlson, York, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We are in middle of renovation on second floor and will be finished by end of this month. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to... More 

Fairfax, Virginia
1 review
2 of 5 stars Reviewed 3 weeks ago

Had no hot water in our room--was told there was no maintenance staff to fix. Hot tub colder than the pool. Asked them to fix it--again, no maintenance worker to fix. Lots of refrigerator noise and door slamming through the night. Highway noise too loud.

Helpful?
Thank Kkay2016
SHAILESH P, General Manager at Country Inn & Suites By Carlson, York, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room and our hotel. I have taken proper action and discuss your concern with my staff to make sure that your future stay is most enjoyable. Please give us another opportunity to serve you and I will make sure... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I am the travel rep. for a youth volleyball team. We were in town for the MLK Kick-off Volleyball tournament this weekend and had 12 families staying here, at the Country Inn and Suites. All of my interactions with the hotel from the pre-arrival phone calls to checking out were very accommodating and hospitable. The hotel was clean, the majority... More 

Helpful?
Thank jcyr0625
SHAILESH P, General Manager at Country Inn & Suites By Carlson, York, responded to this review

Thank you for taking the time to share your feedback. I apologize for the meeting room charges that should not have been ask for, from my manager and I discussed that matter with my manager. I hope for another opportunity to exceed your expectations. Should you have any concerns , please reach out to any of our employees directly. More 

Jonestown, Pennsylvania
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

I visited this establishment in the past & thought it would be a great stop for me & my family. The hotel has completely gone downhill. You can obviously tell that the manager of the hotel wrote the previous 2 reviews. (Hence the broken english & terrible writing) Hotel staff was very nice & helpful. But the Manager (some short... More 

Helpful?
Thank I N
SHAILESH P, General Manager at Country Inn & Suites By Carlson, York, responded to this review

We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. We do rotate our breakfast menu to make sure that our guests enjoy variety of breakfast every day. Furthermore, our breakfast is prepared every morning and serve the same day. It is unfortunate that you could not enjoy our breakfast but I will make... More 

Lancaster County, Pennsylvania
1 review
5 of 5 stars Reviewed 4 weeks ago

nice take care by manager noise like hammering in the room after some time grinding machine run than i go and talk with manager and he take action breakfast was good location is good but staff are smoking front of the door and manager said smoke free property also on internet . its ok

Helpful?
Thank jake w
Bolivia, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 29, 2015

Our room 309 had a toilet not bolted to floor felt sea sick everyone we used it. Xmas time time in lobby not lite but decorate. Manager Mr. Patel told us he would take care of us without us asking giving us his discount Dec 23 son inlaw a Police office rented us a room for us made more that... More 

Helpful?
1 Thank Carol L
SHAILESH P, Manager at Country Inn & Suites By Carlson, York, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. I have discussed your concern with my renovation team and my staff. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson... More 

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