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Crowne Plaza Hotel Reading

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1741 Papermill Rd, Wyomissing, PA 19610-1207
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Room & Suite (28)
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About

Location
Cleanliness
Service
Value
We invite you to join us in the heart of Berks County Pennsylvania. Whether you are here on business, or shopping at the Vanity Fair Outlets, we are committed to making your stay with us memorable. Our professional staff lives the spirit of hospitality with warm welcoming smiles, and the strong desire to exceed your expectations. Every hotel can offer you a bed, free WiFi, and Continental breakfast but they can't do it with the passion and dedication our staff has to you, our guest! Thursday evenings stop by Goodnites Lounge and enjoy "Caliente" our very own Latin night. Featuring authentic Latin food, great music and friendly people. Any day of the week is a great time to visit "Prime Steak & Wine", offering delicious foods that will satisfy even the most discerning palate. Thinking about getting away with the girls for the weekend? Park your car when you arrive and you won't need to get back in it until you're ready to leave. We've got it all here with our SPA-taneous and SHOP-taneous Getaways.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Internet
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Hotel links
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841Reviews6Q+A100Room tips
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Popular mentions
We can't thank everyone at the Crowne Plaza enough for hosting such an amazing birthday party for my daughter's 5th birthday. The Pastry Chef, Chris Polk, put together a fun afternoon for the girls in his Pastry Studio. Everyone decorated their own individual Shopkins themed cake to take home - complete with custom made Shopkins cookie cutters. The attention to detail was impeccable. Ryan, our server, was extremely accommodating and made our party run smoothly. A huge thanks to the Chef for a delicious lunch. Laura Taylor made this event extremely easy to plan - she is amazing. All of the guests had a great time - I would highly recommend.
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I was really surprised by the great food and staff. Usually these mid range hotels don't have that. The Vege Lasagna and cakes were actually AWESOME! Salad was fresh and nicely presented. Was at a function which usually was blah-but these people did it right!
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No fridge or microwave in room. Stains in toilet bowl looked like blood, but was rust. Dirty on outside of tub. Room was dusty. K cup pods were limited and I went to get regular ones at front desk and they wouldn’t give me them, can’t drink flavored coffee and didn’t want decaf. Beds in NY room 231 were small but comfy. No fan in bathroom it really fogged up and tub drainage slow so you stand in water when showering. Food was good for breakfast. Dinner was bleh, was frozen chicken cordon blue all dried out. Would not recommend this hotel at all. Staff sent us down the writing wing to rooms, hard for those with canes.
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Stayed Fri & Sat nights. Nice appearance in lobby area but musty odor immediately noticable upon entry to lobby and to the M-F only 5th floor room. It's an older place that the company has worked hard to keep current. Nice pool and gym facility. Breakfast was a disappointment especially for the price of the hotel room, being no better than motels costing half the price per night. Room was clean and we'll kept. Staff doing their job well.
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Response from markd0909, General Manager at Crowne Plaza Hotel Reading
Responded Oct 14, 2019
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza READING. Certainly, my sincere apologies for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 610-236-4320 or mdipiazza@readingcp.com. Sincerely, Mark DiPiazza General Manager 610-236-4320 mdipiazza@readingcp.com
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This was the 5th year in a row I stayed at this hotel, at the same approximate time each year. This year my stay encompassed the final 2 weeks of September and the first week of October. The hotel was exceptional in every way. The accommodations were very good. Comfortable bedding with both soft and firm pillows, excellent water pressure with plenty of hot water, high quality sundries, and an ample supply of soft thick and what appeared to be new towels. There was also a great Indoor Pool and Fitness Facility, which I did not take advantage of. I guess the point here, is the hotel more than provides the expected physical amenities. What really makes this Hotel special and memorable to me is the staff. I checked - in in the wee hours of the morning. Ed ( the night auditor ) remembered me from the previous times I stayed and had my room waiting for me with a process that took all of 10 seconds. During my lengthy stay I interacted with a good many of the Hotel's Front Desk Staff. I visit the area each year to call on Local Businesses for an Annual Publication I help put together. Insight offered by the staff was invaluable to me. Ellen, the Hotel's Concierge, Deborah, the Front Desk Manager, Vincent, Front Desk Supervisor, and Alex, and Levi,Front Desk Associates, were Employees and Managers who I interacted with almost on a Daily Basis, who are knowledgeable, professional, friendly, etc. Bernadette from the Sales Office also remembered me from previous visits, which was very impressive. On the Same note, no review of this Hotel would be complete, without mentioning Paul ( The Am Chef ) and the Exceptional Breakfast. Paul not only remembered me, but seemed to greet all of the guests like they were "near and dear" to him. His Buffet Breakfast ( I often opted for the French Toast topped with Fresh Strawberries, Raspberries, and Hot Syrup) or cooked to order omelettes are a perfect way to get the day started. Paul along with Jack and Tattiana (the 2 Restaurant Staffers) get an A Plus for all 12 mornings I ate Breakfast at the hotel. In closing, I will simply reiterate how impressed I am by this Hotel and its staff, year after year. They really make me feel like a VIP.
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Response from markd0909, General Manager at Crowne Plaza Hotel Reading
Responded Oct 15, 2019
Thank you for taking the time to tell us about your experience at Crowne Plaza READING. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at 610-236-4320 or mdipiazza@readingcp.com. Sincerely, Mark DiPiazza General Manager 610-236-4320 mdipiazza@readingcp.com
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PRICE RANGE
$85 - $159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza reading, crowne plaza wyomissing, sheraton reading, reading sheraton
LOCATION
United StatesPennsylvaniaWyomissing
NUMBER OF ROOMS
265
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Frequently Asked Questions about Crowne Plaza Hotel Reading
Which popular attractions are close to Crowne Plaza Hotel Reading?
Nearby attractions include Fox Berkshire (0.3 miles), Berkshire Mall (0.6 miles), and Busy Bees Pottery & Arts Studio (0.5 miles).
What are some of the property amenities at Crowne Plaza Hotel Reading?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Hotel Reading?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Hotel Reading?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Hotel Reading?
Conveniently located restaurants include Mission Bbq, Laxmi's Indian Grille, and Plaza Azteca.
Are there opportunities to exercise at Crowne Plaza Hotel Reading?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Crowne Plaza Hotel Reading located near the city center?
Yes, it is 1.0 miles away from the center of Wyomissing.
Are any cleaning services offered at Crowne Plaza Hotel Reading?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Hotel Reading?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Hotel Reading offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Crowne Plaza Hotel Reading?
Many travelers enjoy visiting Daniel Boone Homestead (9.8 miles).