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Holiday Inn Wilkes Barre East Mountain

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Holiday Inn Wilkes Barre East Mountain
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462 Reviews from our TripAdvisor Community

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Showing 457: English reviews
Boston, Massachusetts
Level Contributor
257 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was to be a one nighter as we worked our way back home from the Shenandoah Valley. What a smart choice. The hotel looks a bit older from the outside, but it is a snappy place once you enter the lobby. The staff greeted us very nicely, were full of information and nothing was left unsaid. Our room... More 

Helpful?
Thank Fenway1958
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

Hello Fenway, We are so grateful for your kind words, and appreciate your business. We love putting out our breakfast everyday, and look forward to being of service to all of our guests. See you again soon! More 

Shippensburg, Pennsylvania, United States
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

The property is beautiful. It is the nicest hotel in the Poconos region area. The only place to stay in the Wilkes-Barre area. However, this property would be nothing without the amazing staff. First off, Mike is the most personable, down to earth front desk representative I have ever met. His care for the guest is authentic. It is always... More 

Helpful?
Thank Jake C
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

Hello Jake, I don't even know what to say, except, "thank you" very much for your generous and genuine comments from the heart. Our hotel is fortunate to have Mike, Charlie, Kristin and Connie all on the team, and many more who never get a chance to be seen when our guests are around. The hotel is always here to... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Unplanned stay on a roadtrip. Friendly, helpfull staff from top to bottom. Good food. Beautiful views. Clean! Covered parking for the Harleys! Bartenders are great! Cant say enough about this hidden gem.

Helpful?
2 Thank Brock C
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

Hello Brock, We are so glad to have been of service. Our views are quite grand indeed. Thank you for stopping in! More 

West Chester, Pennsylvania
Level Contributor
128 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel: looks new; no wear; large room with two queen beds; large nice desk; 3-piece sofa; nice A/C and heat; clean; fantastic free breakfast; wonderful, friendly, restaurant staff. Sounds like a 5-star hotel, but... Check-in was horrible, with a slow process and only one person at the desk. Toilet was plugged. This meant that the housekeeping mail didn't flush... More 

Helpful?
2 Thank bobfox98
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

Hello, I was shocked that there was an issue with your room. It is completely not acceptable that something like that should be discovered in your accommodations. I am so very sorry that that happened. Please do feel free to reach out to me (Ed) directly. On the flipside, it seems as though we impressed you with our breakfast as... More 

Texas
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel many times in the past seven years, as this is my hometown and we visit my parents often. It used to be Best Western. This was our first time staying since it became Holiday Inn. Although we had a noise issue the first night we were there, the manager did finally take care of the... More 

Helpful?
1 Thank Jenny31991
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

Hello Jenny, We are so pleased you choose our hotel when you come back to visit family! I apologize that you had a noise issue, but it seems as though one of our team took care of it for you. I hope that you continue to return to our hotel on your visits, and we trust you will always be... More 

PA
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We just stayed at the East Mountain Inn Holiday Inn in Wilkes-Barre for fireworks at the Mohegan Sun. The hotel has a beautiful setting and friendly staff and looks new and updated. The rooms were new. Beds were comfortable, with pillows labeled firm or soft. Bathrooms had nice Bath and Body Works toiletries.The casino shuttle was prompt and friendly, just... More 

Helpful?
1 Thank DiBattista
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

Hello DiB, Thank you for being our guests over the 4th of July holiday. The view from our high floor rooms is awesome, and I'm glad that your view included the fireworks. While I would rather be your first choice and not your second, it only makes us work harder to become your first. I'm sure we will see you... More 

Greentown
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Numerous times stayed there this year mostly for medical and last time for Dolly Parton at Mohegan Sun Arena. Always taken care by the first desk and all the staff. Kevin at the front desk is very friendly and helpful. Always seems to go the extra step in our dealings. The breakfast buffet is fantastic. Bacon, sausage, eggs, potatoes, plus... More 

Helpful?
Thank raperlak
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

Hello, and thank you for your super kind words! It's always our goal to have our guests feel as though they are part of our family. Your repeat visits indicate we may have had some success in this. It truly is our pleasure to be of service to you. Many, many thanks! More 

Manassas Va
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Good Holiday Inn, clean, large rooms, friendly staff. Nice views with a good breakfast. Nice prices. Close to town, small gas station on the corner. Very safe parking and surroundings. I went with my husband for a weekend trip to see Impractical Jokers. It was a wonderful stay.

Helpful?
Thank Nursewithkids
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

We are so thrilled you had a nice time on your weekend excursion to Wilkes-Barre! We're here for you any time, 24/7/365! Come back and see us soon. More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We came from central New Jersey. Your place is tucked away off the highway. When we came in there was one man, Charlie working the desk. He was pleasant, patient and thorough working the check in. I felt bad for him because I was third on line and he was there by himself to assist everyone and answer the phone.... More 

Helpful?
Thank Matt G
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

Hello Matt, Yes, the elevator pictures are actually pics of our food! We are so pleased you enjoyed your late meal and your room. It's been our privilege to serve. See you again soon! More 

1 review
3 of 5 stars Reviewed June 22, 2016 via mobile

Hotel was very nice, staff polite and helpful. Entire building is non smoking. Being a smoker, it was very inconvenient to leave my room and travel outside to smoke. For the rate they charge, my convenience should be considered, thankfully the weather was warm as I would never stay at a smoke free facility. Not impressed with food. Breakfast buffet... More 

Helpful?
Thank Brenda G
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

Hello Brenda, Thank you for your review. We are pleased you found the staff helpful, and that you liked the room. I'm sorry we didn't meet your expectations on the food. We pride ourselves on our food, and have established a reputation for almost 30 years as a premier destination for outstanding food. Clearly, we didn't meet your goals, and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Full service hotel with two restaurants on premises. Bistro & Lounge with outdoor seating. A hearty hot breakfast buffet included with every room. Large indoor pool, spa & sauna. Complimentary Business center, Wi-Fi, Fax & copy service, Iron & ironing board, Hair Dryer and Courtesy Airport & Casino shuttle. Meeting & Banquet rooms. ... more   less 

Additional Information about Holiday Inn Wilkes Barre East Mountain

Address: 600 Wildflower Drive at Route 115, Wilkes-Barre, PA 18702-9791 (Formerly Best Western)
Location: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Price Range: $103 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Wilkes Barre East Mountain 3*
Number of rooms: 152
Reservation Options:
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Also Known As:
Best Western Plus East Mountain Inn And Suites
Best Western Plus East Mountain Hotel Wilkes-Barre
Best Western Wilkes Barre
Hotel Style:
#3 Romantic Hotel in Wilkes-Barre
#3 Family Hotel in Wilkes-Barre
#4 Business Hotel in Wilkes-Barre
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