Hotel Warner
120 N High St, West Chester, PA 19380-3013
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About
#1 of 7 hotels in West Chester
Location
4.8
Cleanliness
4.7
Service
4.2
Value
4.0
Travelers' Choice
GreenLeaders Platinum level
The Hotel Warner is West Chester's only downtown hotel and ideal location for your visit to West Chester and the Brandywine River Area. Plus, we offer a deluxe complimentary continental breakfast, free WiFi as well as a fitness and business centers. Enjoy our gracious hospitality, stunning rooms, and the historic charm of downtown West Chester's numerous shops, great restaurants, sidewalk cafes and attractions all footsteps from our door. The Hotel Warner is the only hotel in historic West Chester Borough and the ideal location for your business trip, a leisurely weekend get-a-way or group outing. So, come be our guest! Stay with us and walk to over 65 restaurants, dozens of shops, art galleries and eclectic boutiques, just footsteps from the Warner Hotel. Stroll our historic streets and discover the rich architecture and vibrant past of this nationally acclaimed neighborhood.The Hotel Warner is also perfect for business trips and group gatherings. With private onsite meeting space for 60 guests and additional facilities for nearly 200, the Hotel Warner is ideal for intimate gatherings, board meetings and social retreats. Spend a few nights with us and explore our many historic sites and fabulous attractions. The Hotel Warner is only minutes from West Chester University, SAP Corporation, Depuy Synthes, Brandywine Airport, Longwood Gardens, QVC Studios, the King of Prussia Mall, Brandywine River Battlefield, Valley Forge National Park, Sight & Sound Theater and Lancaster Amish Country. So, be sure to include the Hotel Warner in your future travel plans. We are ready to take great care of you.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Business Center with Internet Access
Meeting rooms
Gift shop
Parking garage
Wifi
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Location
89Good for walkers
Grade: 89 out of 100
78Restaurantswithin 0.3 miles
10Attractionswithin 0.3 miles
Contact
120 N High St, West Chester, PA 19380-3013
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I stayed at Hotel Warner with my teenage son. We were in town for the 2023 Penn Fusion Soccer tournament. Hotel Warner is nestled in the heart of adorable downtown West Chester. The grand staircase in the lobby and black-and-white oversized mural immediately remind you, you’re indeed staying in a theater turned boutique hotel - and if that’s not enough, warm butter lingers in the air thanks to the FREE popcorn in the lobby. The individual packed bags of the salty treat are a must-munch on a cold afternoon, at least my son thought so, after playing soccer in 27 degree weather. The staff is friendly and knowledgeable. The restaurant discount program is a bonus but the real perk is having staff at the front desk who were able to recommend a nice meal, that was only a block and change away. Also, my son has Celiac Disease and the 2 restaurants we visited, Barnaby’s and Sedona both offered SAFE GLUTEN FREE FOOD. Again, the location is everything. Once we parked in the garage across the street (yes Hotel Warner validated parking there) we didn’t need to drive anywhere. Food, culture, even a Rite-Aid is all within reach - not to mention the soccer fields were under 15 minutes away - one was just a 4 minute drive - score. And because it was a tournament weekend, my son took advantage of the hotel’s small gym and pool to workout and recover. The room was spotless and featured pillows that felt like clouds. The breakfast buffet, included with the stay - served hot coffee and even had almond milk on hand! Eggs, sausage, fruit, pastries, yogurt, cereal was the perfect start to my son’s game day (he loved the chocolate milk!) The hotel bar plays black and white movies and serves up tasty cocktails soccer moms will love. Snacks, water/soda and beer is available for purchase in the lobby too. Twizzlers anyone? This was hands down my favorite soccer trip thanks to Hotel Warner and we’ll be back. Also it’s a stone’s throw from Philly! So I highly recommend it to anyone in the city of brotherly love who needs a taste of the quaint and cozy ‘burbs.…
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Date of stay: February 2023
Value
Location
Service
Room Tip: SAFE Gluten free breakfast options are available @ the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Our first stay and we'll be back when in town. Stayed just one Friday night, executive level room, very large, nice and clean, comfy bed, pillows ok but we always bring our own, quiet, nice staff, nice included breakfast. Can park free very close by or $25 to park very close to lobby. More expensive than others close by but we're glad we paid it.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lisa Stephens, General Manager at Hotel Warner
Responded Jan 24, 2023
Thank you for taking the time to share your experience and giving us a 5/5 bubble score. We appreciate it and look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melody S wrote a review Jan 2023
If you do not like the smell of cigar smoke do not stay there. The place reeked of smoke. It was disgusting and offensive. Also, there was no closet in the room. Not a single place to hang anything. That's a bit strange. And finally, I put something in the mini fridge at night and it was completely frozen in the morning. The sheets were scratchy. I will not stay there again. It is not worth the money.
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Date of stay: January 2023Trip type: Traveled solo
Value
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lisa Stephens, General Manager at Hotel Warner
Responded Jan 13, 2023
Hi Melody. I apologize that you didn't enjoy your stay more. As mentioned in response to your Expedia review, all rooms have a closet. The door is the full length mirror next to the bathroom door.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at Hotel Warner over the Christmas break for its close proximity to Longwood Gardens. It is a historic hotel but the room was relatively spacious and it seemed like it had just been renovated (though the bright red decor in the room was not appealing to me). It wasn’t decorated much for Christmas but it served our purposes - there is a small bar and also, a free coffee station and popcorn from a popcorn machine in the lobby, which I thought was very nice. Parking is $25/night so we parked across the way at the public parking deck which was only $5, payable right at the hotel. There is a complimentary breakfast which was convenient. West Chester is an adorable quaint town with shopping and restaurants everywhere. My daughter and I loved it. We also had an excellent dinner at Teca which is right down the street. The town really comes to life at night!…
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My stay started with a homeless person yelling profanities in front of the hotel. My young son learned some very colorful language. During the stay I saw the same person wandering in the hotel. I paid for parking in there garage, however when I came back from a day trip there were no spots available. Advised the young man at the front who I had to pry from his phone with great disgust. In my third day I went to get some breakfast and they were out of orange juice, coffee, eggs and sausage so I figured I would have cereal. Out of milk. I was told they were busy this weekend and that’s why they ran low. I think management should take a bigger part in running this hotel. Sadly, since this is the only hotel in the city I swill be back. Hopefully they read this review.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Parking at hotel is limited
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lisa Stephens, General Manager at Hotel Warner
Responded Nov 23, 2022
I apologize that we didn't meet your expectations during your recent stay. Thank you for sharing your experience. I was able to use your comments as an example to help the team understand that their actions make a difference. I hope you choose to stay with us again the next time your travels bring you to West Chester so you can experience the service we strive to offer.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is a nice hotel - not totally cookie cutter, but fairly standard layout. The common areas offer nice places to gather - we visited with family for a funeral and the terraces were nice. The pool and gym are clean, but both are silly small. Make sure to negotiate price - our family ended paying rates that differed by as much as 30% depending upon who made the reservation (it was a funeral, so no one booked far in advance) - I don't think anyone received a bereavement fee. The $25 parking is a rip off unless there is some sort of huge event, I imagine. Also - ask about the total cost when you book - our $159 room cost us well over $200 after parking, fees, taxes, etc.
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Date of stay: August 2022
Value
Service
Sleep Quality
Room Tip: No great views and no high noise areas.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lisa Stephens, General Manager at Hotel Warner
Responded Nov 23, 2022
Thank you for staying with us. I am happy to hear that you enjoyed the hotel. We do offer some amenities that you might appreciate if you visit West Chester again. First, our guests are able to use the local YMCA, it is less than a block from the hotel, at no charge. We also offer a less expensive parking option in the municipal parking garage which is also less than a block from the hotel. We do a discounted validation there for $5 per night.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Parking is very difficult to navigate amidst the one way streets and street closures. It costs $25/day to park at the hotel garage. Check-in was a breeze& the gentleman at desk was very nice given my late night arrival. Hallway noise & noise from adjacent rooms is more than I expected. Room was clean & so was bathroom. Breakfast was exceptional! Lots of choices. Would recommend.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lisa Stephens, General Manager at Hotel Warner
Responded Nov 23, 2022
Thank you for taking the time to share your experience. We hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked this hotel 2 days ago and then tested positive for Covid today. We advised the hotel that our family has come down with COVID and asked to cancel the reservation. They refused. Since we have to pay for the hotel we are going to be riding out COVID at the hotel as it is far more comfortable than home. We let them know to take extra precautions for their guests and staff but they did not reply. Thought it would be good to warn others here. We will try our best to keep to our room and mask up if we leave.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lisa Stephens, General Manager at Hotel Warner
Responded May 23, 2022
I am at a bit of a loss as to how to respond to this review but will try to provide some clarity. This reservation as made on the Expedia website on May 15th. Not two days before they requested a cancellation and refund on May 20th. We have heard two reasons for the cancellation request. One was that the entire family of 4 tested positive for covid and the second that they have a young child who is unable to be vaccinated and they were no longer comfortable traveling with the rising covid case counts. When looking at their reservation it doesn’t appear that any children were ever traveling because it was made for 2 adults. We believe that our guests are the best judges of what rate works best for them and give them the ability to choose. This guest selected a non-refundable rate. The rate rules are clearly outlined on the Expedia website prior to booking and are as follows: “If you change or cancel your booking you will not get a refund or credit to use for a future stay. This policy will apply regardless of COVID-19, subject to any local consumer laws.” The guest was made aware of the policy prior to booking, and now doesn’t want to follow the rate rules they agreed to. Looking at this guest’s only other hotel review on the TripAdvisor platform, which is also a 1 circle review and cites not being able to get a refund, this seems to be a reoccurring issue for them. As a business manager and member of the public in general we hope that this guest will take the recommended precautions to keep themselves and others safe. We are hopeful that since this guest states they are planning to travel this close to a positive test that they are asymptomatic, or their symptoms are resolving and they will wear a mask as they mention in their review. Below are the current CDC guidelines for reference. “Given what we currently know about COVID-19 and the Omicron variant, CDC is shortening the recommended time for isolation for the public. People with COVID-19 should isolate for 5 days and if they are asymptomatic or their symptoms are resolving (without fever for 24 hours), follow that by 5 days of wearing a mask when around others to minimize the risk of infecting people they encounter.”
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is only 10 years old but feels ancient. There is a cigar shop next door and the lobby and some of the rooms smell like smoke constantly. The rooms desperately need an update. The decor is dark and depressing. Very used. Front desk staff was unpleasant 2/3 of the time and lovely 1/3. Parking is across the street and not well marked so we had trouble finding it. There are two steps to get into the hotel which was tough with a stroller. I think there is another way in from the back but no one directed us there. Overall disappointing.
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Date of stay: May 2022Trip type: Traveled with family
Room Tip: Smells like smoke, our room had no bath so be sure to ask if you have small kids.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lisa Stephens, General Manager at Hotel Warner
Responded May 23, 2022
Thank you for your feedback. I will share with the hotel ownership as we plan our capital improvements for next year. We have two options for parking. One is onsite and under the hotel. The second is a large eight story parking garage located a half a block from the hotel and you can see it from the front door of the hotel. We recognize this can be confusing and allow guests to utilize the loading zone right in front of the hotel or the onsite parking garage to check in, ,unload, and get directions to the other parking area if preferred. The front desk is happy to provide directions and a map is included in your key packet to further assist. You are correct that the front entrance has two steps. We are required by the borough to keep that entrance to keep the historic character of the building. The rear entrance of the hotel, right next to the elevator, does offer an entrance without any steps. I apologize that none of the staff directed you to this entrance. That is great feedback that will be used to improve the stays of future guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly service. Clean and comfortable rooms. Fantastic location. Was greeted upon arrival by a very enthusiastic front desk worker who was high energy and very helpful. Room we had was nice. Clean. Excellent water pressure in the shower. Quiet. Well appointed without being too much or too little. Location is Fantastic. Probably 50 restaurants within a 5 minute walk..not to mention all the small, local shops of all kinds. Parking in garage was easy and quick. Breakfast was underwhelming. I would say it was definitely continental only. Packages muffins, boxed cereal, coffee, etc. It's whatever. Enough to get you going, but don't expect much in the way of hot items at all. Not a knock on this hotel at all. Overall I would absolutely stay here again!
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Date of stay: November 2021Trip type: Traveled as a couple
Room Tip: Skip their breakfast. Use city parking garage that is a 3 minute walk away for $5
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lisa Stephens, General Manager at Hotel Warner
Responded May 23, 2022
Thank you for taking the time to write such a through and well thought out review. We really appreciate it!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$168 - $221 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaWest Chester
NUMBER OF ROOMS
80
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Claim Your ListingHOTEL WARNER $148 ($̶2̶1̶5̶) - Updated 2023 Prices & Reviews - West Chester, PA
Frequently Asked Questions about Hotel Warner
Which popular attractions are close to Hotel Warner?
Nearby attractions include Chester County History Center Museum (0.07 miles), Uptown! Knauer Performing Arts Center (0.07 miles), and Eclat Chocolate (0.2 miles).
What are some of the property amenities at Hotel Warner?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hotel Warner?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Warner?
Guests can enjoy free breakfast during their stay.
Is parking available at Hotel Warner?
Yes, a parking garage and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Warner?
Conveniently located restaurants include The Couch Tomato Cafe', West Chester, Limoncello Ristorante & Caterers, and Iron Hill Brewery & Restaurant.
Are there opportunities to exercise at Hotel Warner?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Hotel Warner located near the city center?
Yes, it is 0.4 miles away from the center of West Chester.
Are any cleaning services offered at Hotel Warner?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Warner offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Hotel Warner?
The staff speaks multiple languages, including English and Spanish.