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Crowne Plaza Philadelphia - Bucks County

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4700 Street Rd., Trevose, PA 19053 (Formerly Holiday Inn)
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Crowne Plaza Philadelphia  -  Bucks County
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301 Reviews from our TripAdvisor Community

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Overland Park, Kansas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I've stayed in this Crowne Plaza Hotel many times over the past 3 years and finally had enough. The workout room has been closed for over a year, the rooms need updating, and the elevators are broke on almost every visit. This could be a great hotel if the ownership would spend some money on necessary updates. I've chosen to... More 

Helpful?
Thank huskerjay
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear, Huskerjay Thank you for taking the time to leave feedback of your recent stay. I would like to apologize for our hotel still not being up to your standards. Our brand new work out room should be opening in the near future. We are still in the process of updating all of our rooms and the elevator's have been... More 

Western Cape, South Africa
Level Contributor
69 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

i stayed on the 3 floor level of hotel.breakfast in the morning and of to work in Feasterville at David's Bridal,Courtesy bus at our disposal every morning,very well situated and was winter time and very cold,Staff and hotel manager always helpful and friendly,rooms were of high standard and clean, just a short walk to the station when i needed to... More 

Helpful?
Thank 444matisse
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear, 444matisse Thank you for the 5 stars and taking the time to leave us feedback of your recent stay. We are pleased that you had a great stay. I will be happy to pass along your gracious comments about our staff to them. We would like to invite you back the next time you are visiting the area. Sincerely,... More 

Farmingville, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 4, 2016

When we made our reservation we were under the impression that a free hot breakfast was included, turns out if we paid a higher rate for our room it would have been included, that's not FREE. Also the pool was closed. When we made the reservation it was printed on the screen that the pool would be closed on jan.... More 

Helpful?
Thank YvonneM33
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear, YvonneM33 Thank you for taking the time to leave feedback of your recent stay. I'm very sorry if you did not read all of the package deal before booking. Breakfast is an "Added-Value", so if you choose that when booking it is an additional fee, but not full price. They do discount it if you book in advance. I... More 

Travelers are raving about these Trevose hotels

Richmond, Virginia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 3, 2016 via mobile

This particular hotel reminds me of THE HOTEL CORTEZ where the structure was very old and in desperate need of renovation and appliance upgrades!!!!! Customer service was horrible an as a PLATINUM IHG member I was not greeted and only acknowledged after standing there for about a min!!!!! The swimming pool was dirty and the fitness area was not functional........ More 

Helpful?
1 Thank Maurice K
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear, Maurice K Thank you for taking the time to leave feedback from your recent stay. I apologize if you think our hotel is an "American Horry Story" but I can a sure you this is nothing further from the truth. We are in the process of remodeling our guest rooms, common areas and fitness center, and there is no... More 

Kuwait
Level Contributor
195 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed November 27, 2015 via mobile

Old inside. Not s Crowne Plaza quality level and I read that it will be renovated. The room' door is old the elevator is slow. The carpet in the room is so old that it is hard. Every thing in the bathroom needs to be changed. The lobby, well there is no lobby.

Helpful?
Thank Hashem A
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear Hashem, Thank you for taking the time to leave feedback of your recent stay. I would like to apologizes for our hotel not being up to your standards. We are in the process of remodeling our guest rooms, common areas and fitness center. We are also working on the elevators to have them run faster. We do have a... More 

Totowa, New Jersey
Level Contributor
101 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed November 20, 2015

Stayed here for work during the first week of November 2015. Upon arriving to the hotel, I was greeted by a young lady who was more than eager to assist me with checking in. She made the process uneventful and even offered to assist me in I need help with finding restaurants in the area. As I reached my floor... More 

Helpful?
Thank nasa808
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear, Nasa808 Thank you for taking the time to leave feedback of your recent stay. We are happy to hear checking in was very easy and convenient for you. I would like to let you know we are in the process of remodeling our guest rooms, common areas (hallways) and fitness center. We are asking all of our guest to... More 

Baltimore, Maryland
Level Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed November 19, 2015

This hotel is located across the street from the Levine Funeral Home and was a perfect place for us to stay overnight to attend the funeral the next day. It is a bit tired looking on the inside but the room was clean, so were the sheets and the towels. I would call it basic but everything worked even though... More 

Helpful?
Thank debshirle
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear, Debshirle Thank you for leaving feed back of your recent stay. We here at the Crowne Plaza would like to offer our deepest sincerity for your lost. You did hear correct, we are remodeling our guest rooms, common areas and fitness center, we are asking for all guest to have patience during this process. We are also pleased to... More 

Glasgow, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 4, 2015

Based myself here for a week with work. good staff but hotel is a little tired and had unfinished works on my floor. Reasonable sized rooms. nothing memorable however. Not great food in bar and average breakfast. Good location for getting around PA. Close to railway station. I was on a floor which promised quiet rooms with no house keeping... More 

Helpful?
Thank Sarah L
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear, Sarah Thank you for taking the time to leave feedback of your recent stay. We are pleased that our staff took good care of you during your visit. I do apologies for the problems you encountered. I will be passing along your comments to the proper departments for review. We would like to invite you back to stay with... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 2, 2015 via mobile

We Spent the weekend here to take our children to Sesame place, which is 15 minutes away. The hotel was nice the room was nice. We loved the indoor heated pool and jacuzzi. The onsite restaurant and bradys was convenient for us to get appetizers and room service. Very relaxing, i would stay there again.

Helpful?
Thank Ashley D
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear, Ashley Thank you for taking the time to leave feedback of your recent stay. We are pleased to hear you had a wonderful time during your stay. We hope you and your family enjoyed Sesame Place. We would love to invite you back at time in the near future for more fun and another wonderful stay. If you have... More 

Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed October 19, 2015

Although the staff were very nice and accommodating, the hotel itself was not the best. The beds were small and very hard. The pub was adequate but expensive and many of the items were pre-packaged; frozen or jarred.

Helpful?
Thank Cindy W
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear, Cindy W Thank you for taking the time to leave feedback of your recent stay. We are pleased to hear the staff took good care of you during your stay. I do apologize for the hotel not being up to your standards. We would like to invite you back if your ever visiting the area for a more improved... More 

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