Our group was in town to perform a halftime show at the Penn State men's basketball game and had a group of 13 rooms. Samantha, the group sales representative went above and beyond to book our group and make sure our stay was comfortable. The front desk staff was incredible from the moment we arrived and ensured our group was treated well. The hotel was beautiful and so clean. Breakfast provided a good variety and the group ate well. I would definitely stay there again.
This hotel is one of the cleanest most comfortable hotels I’ve stayed at in a long time! The beds we’re really comfortable, the suite was spacious (we even asked to stay an extra night!) and in our room (420) it was very quiet. The staff were some of the kindest people I’ve met!
Check-in was easy, staff was friendly, rooms where clean. Nice hot breakfast! Check-out was a breeze. Nice hot showers. Bed was comfortable. Was happy i could adjust the temperature in the room with ease. Would stay here again.
Very clean hotel. We stayed here to watch our sons game at Penn State. A few minutes away from the arena. Safe area. Gas station and restaurants all nearby. Comfortable bed. Clean room. We were upgraded to a suite with the rewards program. They welcomed us with water bottles and a snack. Breakfast was good with a nice variety. Would definitely stay here again.
Friendly staff offered an upgrade after complaining about a room adjacent to the elevator. Appreciated that. A nice non-sugary breakfast cereal would have been welcome. We're not all Tony the Tiger fans.
This facility has absolutely wonderful staff and very clean rooms, with AMAZING in-room jacuzzis!! It is extremely convenient to get to off of the highway, and has a very warm welcoming feeling when you walk through the door!
The room was clean and my family was very happy overall with the place. We will definitely stay here again. This was a quick trip because my daughter had an appointment with Penn State College and she is really considering going to the Penn State College.
Nice room, nice people and very helpful. Clean room, little chilly in the room, and it was beautiful in the snow. I wish there were more chocolate chip cookies. small towels in the pool area. it is very difficust to say more but this needs 200 characters to send this review off.
The room wasn't clean like it should have been for the price. I was charged more than it was listed on the website too. The breakfast staff and manager were very rude and made you feel unwelcome. The check in gentleman was very kind, and he did make our family feel welcomed. The pool was decent but the hot tub didn't have high power jets like most, it felt like being in a tub.
The young man who checked us in was extremely polite, and helpful. Cleaning service actually knocked and asked if we needed clean towels and or the beds made on the second day of our 3 day visit. My only issues were that the sofa bed didn't have clean sheets or pillowcase. It looked like it was just folded back into the couch after the last person used it. The comforter was shoved in the closed, not put it the bag to show it was cleaned. The kitchen staff, manager, and check out receptionist were not friendly at all. We were ignored by the manager, not welcomed or acknowledged at all during the visit, even though we saw and passed by her multiple times. Her black manager shirt made her stand out. The kitchen attendant was constantly right behind us when we were trying to get food both mornings. I was waiting for the waffle maker, she walked over and threw away my clean plate I had sitting out with my cup of waffle batter, I had just walked over to get some butter. She acted like a guard, making any of us feel uncomfortable to get something. I understand walking around to check on the food but to stand at the door staring at our every movement was rude in a sense. When checking out, me and another customer stood at the front desk or about three minutes until finally a lady came over and peeked around the corner into a cubby to tell the check out attendant she had guests waiting. I told her about how my bill was more than it showed when I booked it. I was hit with hidden fees. She said she would adjust it but then said, I'm sorry, it won't let me. So I was charged almost $100 more than my online reservation stated. I will not be back and do not recommend.…
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