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Pocono Manor Resort & Spa

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1,391 Reviews from our TripAdvisor Community

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Showing 1,387: English reviews
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Dallas, Texas
Reviewed 2 weeks ago

I have had the opportunity to stay at this lovely resort and want to say it surpassed my expectations. Almost everywhere I turned I saw Historic charm and venues that one does not see in new construction. I did not get the opportunity to utilize all the amenities at the resort but it was nice knowing that they were there...

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Helpful?
Thank Richard J
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thank you for your wonderful review! We are so happy to hear you loved the historic charm of Pocono Manor! We work hard to embrace our rich history while also providing modern amenities. While you didn't have a chance to try out all of the amenities we hope that you were able to enjoy some such as hiking and the...

Reviewed 2 weeks ago via mobile

Your hotel was so accomadating to take on our three day event before Passover.Clean rooms,wonderful staff made it especially nice.I was witness to two young men helping a elderly woman in a wheelchair find her room and help her in.She had misplaced her key.Above and beyond kindness.Thank you again for your patience with all our bulldogs and would definitely come...

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Helpful?
Thank cds1120
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thank you so much for the kind review! We are so glad you and your group enjoyed Pocono Manor. We take pride in the hard work that each of our team members put in each day. We hope to see you and your furry friends again soon!

Brooklyn, New York
Reviewed 3 weeks ago

We have been to the lovely historic Inn at Pocono Manor a few times before and have had a wonderful time, albeit with some slow service and a touch of shabbiness here and there. But this time we arrived for a long planned visit with our granddaughter to find a virtually empty hotel. There was no dinner option except the...

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Helpful?
1Thank BrooklynSonia
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thank you for your feedback. We are sorry to hear that your recent visit did not meet your expectations. This event is new to many people on our team and we are doing our best to prepare accordingly. We have made notes so should this event take place again in the future we can ensure that we provide outstanding experiences...

New York, NY
Reviewed 4 weeks ago via mobile

I persuaded my husband to leave Manhattan a night early on on our way to an event in PA by selling him on the vision of snuggling up on a cold evening at The Inn at Pocono Manor, with drinks by the the fire and live music wafting through the air. We were disappointed. There are many small reasons why,...

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Helpful?
2Thank PyrotechnicDaisy
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thank you for your review. We are sorry you were disappointed with your stay and for any miscommunications that occurred. We would like you to know we are in the process of making improvements throughout the resort including refreshing our lobby. All of our fireplaces can be lit upon request and they are a magical place to curl up after...

Denville, New Jersey
Reviewed 4 weeks ago via mobile

We found this hotel on a Groupon and wanted to slip one more get away for the summer. This place was amazing. Family and I had a great time. It was the end of the summer so wasn't too crowded there. Pool was a little cold but we mostly had it to ourselves. There's lots to do for the kids....

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Helpful?
Thank Silvie3b
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thanks for your review! We love hearing about each guests' experiences, and we are so glad you found this hidden gem! We hope you and your family will be back again soon to enjoy some more relaxation and fun!

Winsted, Connecticut
Reviewed March 21, 2017

Never go back again had reservationns for the restaurant 45 minutes later have to ask where appetizers are oh the chef cooked your entrees first told them to keep it asked for manager . She did give us the wine we ordered for the inconvienvce big deal still got to eAt. Room was never cleaned. Restocked. Pool needed a good...

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Helpful?
1Thank wpeers2017
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

We are sorry to hear you were disappointed with your stay. This experience is not typical at our resort. We will be sharing this review with our Housekeeping and Food & Beverage Teams so that we can amend these situations for the future. We hope you will give us another chance in the future.

Reviewed March 16, 2017 via mobile

My fiancé and I started searching for wedding venues over a year and a half ago. We had visited about 4-5 venues and decided that Pocono Manor was by far our place of choice. Since the time we had chosen the venue, it has been nothing but an awesome experience, which says a lot since we have been visiting and...

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Helpful?
Thank Celeste M
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thank you again for your wonderful recommendation! We are so excited to be a part of this special day and we are elated to hear such high praise for Nickole, she really does a wonderful job!

Madison, Wisconsin
Reviewed March 13, 2017 via mobile

We just loved our stay! Beautiful surrounding, staff was just exceptionally wonderful. The food was excellent. this hotel has quite the old world charm but that's what makes it special. Loved everything about it! Very classic and tasteful! We will definitely be looking to stay here again the next time we're in the area.

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Helpful?
Thank cheistinac
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thanks for sharing your experience! We love hearing how much you enjoyed our historic resort. We hope to see you again soon for more great food and wonderful experiences!

Reviewed March 9, 2017 via mobile

My fiancé and I stayed at Pocono Manor for under the Babymoon package for 2 nights. This is a nice place, but I agree with many other reviewers that the staff/service isn't great. Upon arrival, we checked in at the front desk and the staff didn't offer any information regarding what's going on at the hotel, dining in the hotel,...

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Helpful?
Thank Priya E
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

Thank you for your review. We are sorry to hear you did not thoroughly enjoy your stay with us. We are in the process of making many changes throughout the resort. We are sorry to hear about your pizza shop experience. We do make our pizzas fresh daily and they are made with homemade sauce and dough. We are glad...

Maryland
Reviewed March 9, 2017 via mobile

This resort could be very cool but it is in need of a lot of work! The property itself is impressive and the resort has a lot to offer but my experience there did not meet my expectations. I booked a deluxe 2 bath room that appeared to be nicer and more recently updated than some of the other rooms...

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Helpful?
Thank Danielle5457
GetawayManager, Marketing Coordinator at Pocono Manor Resort & Spa, responded to this review

We are sorry to hear about your experience as this is not typical at our resort. We are in the process of making changes throughout the resort and your feedback helps. We will definitely be sharing this review with our Management Team so that we can address this review accordingly.

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Golf course
  • Pool
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Our beautiful mountaintop location offers an 18 hole championship golf course, fitness center, indoor and outdoor pools, state-of-the-art Spa, Riding Stables and various dining options. Just minutes from area attractions; casino, waterpark, skiing, outlet shopping and more! ... more   less 

Additional Information about Pocono Manor Resort & Spa

Address: 1 Manor Dr, Pocono Manor, PA 18349-9800 (Formerly Inn at Pocono Manor)
Location: United States > Pennsylvania > Pocono Mountains Region > Pocono Manor
Price Range: $169 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pocono Manor Resort & Spa 3.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
The Inn At Pocono Manor Hotel Pocono Manor
Hotel Pocono Manor
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Questions & Answers

Here's what travelers have asked, with answers from Pocono Manor Resort & Spa staff and other travelers.
31 questions
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Questions? Get answers from Pocono Manor Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Upper level Tower Rooms give a spectacular view of 3,000 acres of Mountains and Forest”
RichardJ465, 2 weeks ago | Read review
“Honestly it would help if you had a 4 wheel drive. Eat at Amber's Steak House”
  • View from room 315
  • Bed
Deluxe8686, Mar 5, 2017 | Read review
“Get one of the mountain facing rooms.”
656arpitj, Jan 22, 2017 | Read review
“Beautiful stay for nature lovers”
ShaylaM310, Jan 5, 2017 | Read review
“Rooms in the main lodge have a scenic mountain view.”
smartinez773, Jan 4, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question