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My family and I visited Kalahari this June 2018. Although the waterpark was fun for our family there were a few things I would have changed. We had a birthday in our party. Do not get the birthday package celebration. It cost 70$ and they...More
Had an awesome time while we were here. We used the beat the clock deal. It worked out perfectly this time. We did the tree top ropes course. It was a lot of fun. The rooms are very nice and clean. Water park has something...More
My group of 24 were met with nothing but attitude from the front desk to housekeeping. I work with individuals with autism and their most basic needs were met with little to no concern. Vacation RUINED!! I was left on hold for 30mins after being...More
Very nice place to be for all ages. The place is nice and clean. The kids will love it. Prices at the hotel stores - restaurants and food stores are very high. That's the only negative thing. But there is also many places that you...More
May 2018 my family and I visited Kalahari. Greisha who is Front Desk Supervisor went above and beyond expectations helping us while staying at the Amazing resort. Great person and very friendly she is what true customer service looks like.
Response from Open-minded_Hotelier | Reviewed this property |
Hello, I have experience in the hotel industry for many years and honestly when need to speak with a manager that manager has to drop everything to attend the guests need. Now if the manager does not know how to confront a... More
Hello, I have experience in the hotel industry for many years and honestly when need to speak with a manager that manager has to drop everything to attend the guests need. Now if the manager does not know how to confront a guest then the ball is in your court and you can take advantage of the situation and be bringing it higher up due to the circumstance that the manager on duty is not fulfilling his or her duties as a manger to the guest. At this particular point please do not get annoyed or angry this is why. There is a survey at the end of your stay that is sent to you through email and you can express yourself through there. Also, you can call the hotel and ask for the email of the general manager to ensure that your voice is heard. Treatment like that should never be and personally, I have never done that to anyone throughout my years in the business. If you have any questions please let me know as I am familiar in how to deal with these situations greatly.