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DoubleTree Suites by Hilton Hotel Philadelphia West

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DoubleTree Suites by Hilton Hotel Philadelphia West
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921 Reviews from our TripAdvisor Community

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Showing 906: English reviews
Puyallup, WA
Reviewed 3 days ago NEWvia mobile

My family stayed there 2 nights, first weekend in December, and I was surprised at how much of a great stay we had. The lobby/atrium was absolutely gorgeous, especially with all the Christmas decor. We stayed in a suite, with two big beds in the bedroom and a pull out in the living room which was perfect for our family...

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Helpful?
Thank jillychill
New Jersey
Reviewed 5 days ago NEW

Diamond here; stayed overnight on a quick trip to the area. The hotel looks like a rebranded Embassy Suites - just missing the koi pond in the middle. The room I got was the suite kind you'd find at ES - the interior living room plus a door that separates the sleeping room. In my room, the door that separates...

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Helpful?
Thank ydrone
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to review your recent stay and for sharing your compliments of our breakfast staff. I apologize that there were maintenance issues in your guestroom this certainly does not meet hotel standard. I have shared your comments with our engineering team to ensure this is swiftly corrected. We pride ourselves on outstanding...

New York City, New York
Reviewed 1 week ago

Recently remodeled and I don't feel an improvement. The bed mattress was old and saggy. The wait staff for breakfast is always excellent and very friendly. They always make sure u have everything you need.

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Helpful?
1Thank Gordon H
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to review your recent stay. I apologize that you were displeased with the comfort of your bed. I am thrilled that you enjoyed your service in the restaurant. We pride ourselves on outstanding service and impeccable cleanliness. I look forward to welcoming you back in the future. Sincerely, Kelly R

Reviewed 1 week ago

This hotel has many amenities and a superior customer service staff. We were here for a family reunion and all who attended were pleased with the accommodations. There was one issue which the staff "made right" immediately!

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Helpful?
Thank C4189JIsandram
Reviewed 1 week ago

Overpriced and no benefit for Honors Members, dont do the breakfast and let it be known that the patrons are not what you would think would stat at a Hilton. Have stayed there a few times and its gotten worse every time. I will not be staying there anymore

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Helpful?
Thank josephhY2271SM
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to review your recent stay. I apologize that you did not find your experience exceptional. We pride ourselves on outstanding service, impeccable cleanliness, and providing our valued HHonors members with great benefits. Rest assured that I will pass your feedback on to our department heads in effort to find immediate ways...

Reviewed 1 week ago

We have stayed at this hotel on several occasions. This last time there was a strong cigarette aroma in the room. The staff offered a change of room which we did not want. The staff brought up an ionizer and the Asst GM went out and purchased a particular spray to eradicate the aroma. It took no more that an...

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Helpful?
Thank jaybN9438DW
Hatfield, United States
Reviewed 1 week ago

Breakfest was below standard for a Doubletree - can get better at a Hampton. Food from Bar was terrible. Pool had no towels and the laundry area next to the pool had trash all over. Lobby needing cleaning and never any coffee - had to ask staff to fill pots every morning. Staff need to feel empowered.

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Helpful?
Thank John M
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to review your recent stay and for assisting us in identifying areas of opportunity. I apologize that your experience in our restaurant and pool area were not up to your, or our, standards. I have shared your feedback with Housekeeping and Food & Beverage, and will be utilizing these important comments...

Flatwoods
Reviewed 1 week ago

Very nice nest and clean. Located next to a mall with great dining options and shopping However, walls were paper thin so we heard everything from next door and was up all night because of it. Hotel staff was not helpful at all.

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Helpful?
1Thank Bradkey A
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to review your recent stay. While I am very pleased that you found your accommodations clean, I apologize that your experience overall was lacking as we strive to provide outstanding service on a daily basis. I have shared your comments with the team and we will take this opportunity to improve...

Reviewed 2 weeks ago

This is my mainstay in the Philadelphia area for multiple past business trips and once for family pleasure, they always take good care of me. Checking in, the complete team is great. A couple honorable mentions of those going over and above are Chelsea and Sonya, swing shift was Ghana who helped me change rooms w/o hesitation when there was...

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Helpful?
Thank vatadon
Washington DC, District of Columbia
Reviewed 2 weeks ago

I booked online a stay overnight for Thanksgiving three weeks ahead. I requested a wheelchair accessible room. My husband uses a wheelchair and cannot walk, so we absolutely require an ADA room. I called immediately to confirm our requirement for a wheelchair accessible room and late arrival, and again the day before. Both times I was assured that one would...

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Helpful?
Thank Andrea030723
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to bring your experience to my attention. I sincerely apologize that your time with us did not reflect the true hospitality culture we strive to live by. After researching your reservation details, I discovered that unfortunately not all of your requests were disclosed to us by Expedia. However, you took the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the landscaped Plymouth Meeting Executive Campus, the newly renovated DoubleTree Suites by Hilton Hotel Philadelphia West is a great choice among hotels in Plymouth Meeting, PA, for a comfortable and convenient stay. Enjoy a warm welcome with a delicious, freshly baked DoubleTree cookie and flexible all-suite accommodations. Your suite at this Plymouth Meeting, PA hotel gives you the extra space to both work and relax. Surf the web thanks to complimentary WiFi access or relax on the sofa as you watch a movie on the 42-inch HDTVs. A private bedroom featuring a hypo-allergenic bed, separate living area with ergonomic workstation, and a wet bar area with refrigerator and microwave let you make the suite your home away from home. Unwind after a busy day with a swim in the indoor pool, work out in the fully equipped fitness center. Catch up with friends for delicious meals for breakfast, lunch, or dinner at the Brandywine Grille. With thirteen flexible event spaces and a dedicated events team, this hotel is an ideal Plymouth Meeting venue for corporate conferences, social affairs and gatherings. ... more   less 

Additional Information about DoubleTree Suites by Hilton Hotel Philadelphia West

Address: 640 Fountain Rd, Plymouth Meeting, PA 19462-1306
Location: United States > Pennsylvania > Plymouth Meeting
Price Range: $90 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Philadelphia West 3.5*
Number of rooms: 253
Reservation Options:
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Also Known As:
Doubletree Plymouth Meeting
Doubletree Philadelphia West
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree Suites by Hilton Hotel Philadelphia West staff and other travelers.
5 questions
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Pennsylvania
10 months ago
Wallingford, Pennsylvania
Wallingford, Pennsylvania

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Questions? Get answers from DoubleTree Suites by Hilton Hotel Philadelphia West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Top 3 floors are HHonors levels”
 of 5 bubbles ydrone, 5 days ago | Read review
“Stay away from rooms over the lobby, as with all hotels.”
 of 5 bubbles vatadon, 2 weeks ago | Read review
“I suppose the higher floor the better, and if there are rooms not directly facing the lobby, those would be preferred.”
 of 5 bubbles IvanY222, 2 weeks ago | Read review
“Stay away form this hotel!”
 of 5 bubbles theredtomato, Sep 27, 2016 | Read review
“Ask for a room on higher floor to be further from the bar area.”
 of 5 bubbles EV8, Sep 14, 2016 | Read review
5 of 5
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