Omni William Penn Hotel
530 William Penn Pl, Pittsburgh, PA 15219-1820
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About
#17 of 104 hotels in Pittsburgh
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.3
Located in the heart of downtown Pittsburgh, PA, Omni William Penn Hotel is a sophisticated, historic retreat that is the home of the Pittsburgh Steelers. The hotel is near Union Station train station (0.4 miles), PNC Park (1 mile), Heinz Field (1.4 miles), and University of Pittsburgh (2.9 miles). Since opening its doors in 1916, our Pennsylvania hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state and leaders of business. At Omni William Penn Hotel, you will experience outstanding service, comfortable and spacious accommodations, event venues and award-winning cuisine. Hotel Details: Features include an elegant restaurant, vibrant tea room, and luxurious two-tier Grand Ballroom. There are also two bars, a coffee shop, and deli plus expansive conference facilities. Plush rooms and suites include perks like city views, kitchenettes, and flat-screen TVs.
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Property amenities
Paid private parking nearby
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Aerobics offsite
Bicycle tours
Kids stay free
Kids club
Paid wifi
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Kids' meals
Wine / champagne
Vending machine
Bowling offsite
Canoeing offsite
Raquetball offsite
Tennis court offsite
Walking tours
Water park offsite
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Romantic
Languages Spoken
English, Russian, Spanish, Czech and 2 more
Location
530 William Penn Pl, Pittsburgh, PA 15219-1820
Omni William Penn Hotel
Getting there
Great for walkers
Grade: 95 out of 100
95
Pittsburgh Intl Airport
13.1 mi•
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Westmoreland County Airport
33.3 mi•
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Rental Cars
141 Restaurants
within 0.3 miles
5311Reviews75Q+A100Room tips
Reviews
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It’s a shame because this was once an obviously grand hotel, but not anymore. Your first clue is going to be walking down the grand hallways to your room and you notice the disgusting dirty carpet. Inside the room, which is massive, you will feel like you’re in your great grandmother’s house because the furniture is just that old. And the bathroom further solidifies that feeling. Did I mention the massive room? And the very tiny TV across the room that is so far from the bed you can barely see it. Then there are the restaurants - we tried all three because there was nothing within walking distance. First the coffee shop which served horrible swill at high-end prices. The other two restaurants were equally bad.
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Date of stay: November 2023Trip type: Traveled on business
Room Tip: $45 a night to Valet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Candace Dearolf, Guest Services / Front Office at Omni William Penn Hotel
Responded 1 week ago
Thank you for sharing your experience with us. We truly appreciate you bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We hope for the opportunity at serving you again in the future and providing you with the experience you expect and deserve from Omni.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Lovely historic hotel with fabulous staff. The beds were comfortable and the room spotless. The staff were smiling and efficient at each encounter from the front desk, to the wait staff in the Terrace Room, to the hotel operator. We met some of the management team and they were as welcoming as the front line staff. Thank you for restoring and maintaining this beautiful historic hotel in Pittsburgh!
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Date of stay: July 2023Trip type: Traveled as a couple
Room Tip: The hop on and off Pittsburgh trolley tour picks you up at the William Penn Grant St entrance and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matthew Heymann, Other at Omni William Penn Hotel
Responded Aug 2, 2023
Great to hear! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Omni William Penn is my home away from home. It's fabulous in every way. There's room service available 24-7 where you can get the amazingly great and yummy food, bellmen who are always dressed to the nines and are so friendly, an extremely comfortable bed that I've re-created in my home, clean, spacious rooms, accommodating staff (all of them), valet parking, an attached Starbucks, free apples, sleep kits if you need them that include a sound machine and eye mask, historical, beautiful decor, 3 restaurants including the Palm Court which is what you'll see when you enter this grand palace, there's more that I'm not remembering but, you get it. They treat you like you're the most important person staying there! There have been occasions where I don't like my room for reasons that I'll explain as my bratiness, and they'll happily switch me in no time. I feel special when I come here. Even just us, a little couple from Ohio, are treated like VIP's. It's not just a hotel, it's an experience that I'd recommend to everyone. I must mention that I got engaged here because it's that dear to our hearts and! It was perfect. There were hotel restaurant provided chocolate covered strawberries and champagne. This place is perfect. If you need a night or weekend off, you've found your place to do it. From the moment that you arrive, it's apparent that you're in a 5 star, historical hotel that transports you back in time. The gift shop is great for must haves and souvenirs, and if you get a chance, swing by the jewelry shop! It's affordable and fun. Take a glance at their historical collection if you can, it's so cool. They have a collection of hotel memorabilia from years past. Treat yourself and stay there, you won't regret it.…
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: See my review for tips.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Candace Dearolf, Guest Services / Front Office at Omni William Penn Hotel
Responded 1 week ago
We appreciate you always taking the time to complete the survey regarding your stays at Omni William Penn Hotel. Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in our staff. Our entire team here at The Omni William Penn works hard to deserve your loyalty. Happy Holidays We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well established hotel that’s seen better days. 10 min wait check in, clueless reception staff regarding dining facilities. In the end we had to go off site due to a private party. The only alternative was their own ‘Tap room’………we were the only customers. Room was pretty good. Nice view, but the consensus is the hotel has dispirited staff. Wouldn’t stay here again, there is far, far better in Pittsburgh.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: Check ahead Re dining
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matthew Heymann, Other at Omni William Penn Hotel
Responded 2 weeks ago
Well, that is not something that we like to see. Very sorry we disappointed you. We will strive to do better.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon arrival after a long drive I was warmly met at check-in by Claire. Once I walked in the room, it felt like home away from home. Thank you for having a triple-awesome hotel and staff. The hotel is also in a great location surrounded by many restaurants and things to see.
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Date of stay: November 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Matthew Heymann, Other at Omni William Penn Hotel
Responded 2 weeks ago
Great! We will share this with Claire! See you again soon we hope!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I came into town last minute for the Steelers game and the hall of honor dinner. The Omni was absolutely amazing. Alexis was awesome. Ron at check in was great. He got me into a room early even though I was willing to check my bags. The doorman always said hello. Chris our server was friendly and kept our beverages flowing. I will be sure to return soon.
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Date of stay: October 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Candace Dearolf, Guest Services / Front Office at Omni William Penn Hotel
Responded Nov 2, 2023
We are beyond delighted to hear such great things about your experience and we hope to have you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Centrally located this historic building has been refurbed for modern comfort. The room was very spacious and the amenities were good. Was there for a conference and all the facilities and food were great.
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Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Candace Dearolf, Guest Services / Front Office at Omni William Penn Hotel
Responded Nov 2, 2023
Thanks for the candid review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am so disappointed in the staff of this hotel. It just seems so many people are apathetic, have no pride in their work or strive to do the basics of their work. I called for a hotel room for a dear friends wedding. The girl who answered the phone refused to book my room. Although there were rooms available in the reserved block. Because my ccard expired before the date of the event. But was current at the time. I asked for a manager. She checked with a manager. Same story. Ridiculous. When I received a new card. They were sold out. Of course. Whomever I spoke to pretty much said “sorry about your luck”. Said I should have asked for a manager. I told her I did. Told me I had been given incorrect info the first time . And also stated … call back every day. THIS IS how a notable hotel operates. She also told me IF I am lucky enough to get one when I call back daily. I am no longer eligible for the reserved rate. If you book this hotel. Be prepared to work at it like a part time job.…
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Date of stay: November 2022Trip type: Traveled with friends
Room Tip: If they give you info that doesn’t seem rt keep calling back until you get someone who knows...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Matthew Heymann, Other at Omni William Penn Hotel
Responded 5 days ago
Sorry about your experience. As with most businesses, we do require a valid form of payment to reserve a guaranteed reservation. I am sorry this troubled you, but I can assure you this is a standard practice in all hotels across the world.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Internet is slow. Television does not work. Staff is friendly when taking requests to fix the TV but did not show up to make any fixes. Short story - nice clean room, but no amenities. A place to sleep, but no food and no contact with the outside world. Not a good place for either business or leisure. Nice place for a nap.
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Date of stay: October 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Plan on a nice bed in a clean room, but nothing more.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Candace Dearolf, Guest Services / Front Office at Omni William Penn Hotel
Responded Nov 2, 2023
Thanks for the honest feedback, we are happy to announce we are getting upgraded tv's and wifi! We hope to to have you back to enjoy!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
my flight to pittsburgh was delayed by about a half day. i hadn’t called the hotel about the delay. on arrival my reservation had been canceled as a no show. hotel staff reversed the cancellation and i got my room. hotel restaurants are some of the best in the neighborhood. i got breakfast and dinner. there is a coffee/ pastry/ baked goods open in the morning. . for some inexplicable reason, i could not order uber/ lyft while connected to lobby wifi. disconnecting from wifi cured the problem. i will return to hotel
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Date of stay: October 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Candace Dearolf, Guest Services / Front Office at Omni William Penn Hotel
Responded Nov 2, 2023
We appreciate you taking the time to share your feedback and hope you will join us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$154 - $219 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni hotel pittsburgh, omni pittsburgh, pittsburgh omni
LOCATION
United StatesPennsylvaniaPittsburgh
NUMBER OF ROOMS
597
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Frequently Asked Questions about Omni William Penn Hotel
Which popular attractions are close to Omni William Penn Hotel?
Nearby attractions include Liberty Magic (0.2 miles), Heinz Hall (0.3 miles), and Benedum Center (0.3 miles).
What are some of the property amenities at Omni William Penn Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Omni William Penn Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Omni William Penn Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Omni William Penn Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Omni William Penn Hotel?
Conveniently located restaurants include Eddie V's Prime Seafood, The Capital Grille, and Proper Brick Oven and Tap Room.
Are there opportunities to exercise at Omni William Penn Hotel?
Yes, guests have access to a fitness center and locker rooms available in the fitness center during their stay.
Is Omni William Penn Hotel located near the city center?
Yes, it is 0.1 miles away from the center of Pittsburgh.
Are any cleaning services offered at Omni William Penn Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Omni William Penn Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni William Penn Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.