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Cheaper
Average
Higher
About
4.5
#15 of 78 hotels in Pittsburgh
Location
4.7
Rooms
4.5
Value
4.3
Cleanliness
4.7
Service
4.6
Sleep Quality
4.5
Located in the heart of downtown Pittsburgh, PA, Omni William Penn Hotel is a sophisticated, historic retreat that is the home of the Pittsburgh Steelers. The hotel is near Union Station train station (0.4 miles), PNC Park (1 mile), Heinz Field (1.4 miles), and University of Pittsburgh (2.9 miles). Since opening its doors in 1916, our Pennsylvania hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state and leaders of business. At Omni William Penn Hotel, you will experience outstanding service, comfortable and spacious accommodations, event venues and award-winning cuisine. Hotel Details: Features include an elegant restaurant, vibrant tea room, and luxurious two-tier Grand Ballroom. There are also two bars, a coffee shop, and deli plus expansive conference facilities. Plush rooms and suites include perks like city views, kitchenettes, and flat-screen TVs.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Nestled in a prime location, the Omni William Penn Hotel captivates many guests with its historical allure and classic elegance. The hotel's amenities, including 24/7 room service and multiple dining options, are frequently applauded, although some visitors point out additional fees and housekeeping shortcomings. While the spacious rooms are generally appreciated for their comfort, concerns over dated decor and cleanliness have been noted.
Service experiences vary, with commendations for the staff's friendliness juxtaposed with reports of inconsistency. Despite mixed reviews on value, the hotel's central position remains a highlight for travelers.
Location
Convenient
Atmosphere
Historic
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Lovely historic hotel with fabulous staff. The beds were comfortable and the room spotless. The staff were smiling and efficient at each encounter from the front desk, to the wait staff in the Terrace Room, to the hotel operator. We met some of the management team and they were as welcoming as the front line staff. Thank you for restoring and maintaining this beautiful historic hotel in Pittsburgh!
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Date of stay: July 2023Trip type: Traveled as a couple
Room Tip:The hop on and off Pittsburgh trolley tour picks you up at the William Penn Grant St entrance and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matthew Heymann, Other at Omni William Penn Hotel
Responded Aug 2, 2023
Great to hear! We hope to see you again soon!
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Our stay was absolutely amazing!!!! My fiance and I stayed the night I proposed. I had mentioned it in the comments, and we were treated to an upgraded room by Margarette, the front desk manager. From, the minute we stepped up to to desk, Krystal was so sweet and friendly!! We were so appreciative of the room upgrade, that when room service showed up with a beautiful breakfast platter, we told him he must have the wrong room. He said "congratulations on your engagement. Here's breakfast compliments of dina, the hospitality manager." We will always stay at the Omni any time we come into the city, and reccomend it to anyone we can.
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Review collected in partnership with Omni Hotels & Resorts
Date of stay: January 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The William Penn is the grand old hotel in Pittsburgh. Constructed in the turn of the 1800 to 1900, the Omni has done a great job of restoring this fine hotel. One could spend hours gazing at the fine chandeliers and the intricate woodwork. The rooms are lodge and the beds are good. I had little to complain about. The housekeepers were thorough and the rooms clean. The rooms smelled a little due to age. The in-house restaurant had an excellent burger at a reasonable price and the beer was also reasonably priced. There is a Rite Aide within steps of the entrance. Cokes in the vending machine were $2.
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Date of stay: June 2022
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Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cameron Westover, Owner at Omni William Penn Hotel
Responded Jul 3, 2022
Thank you for your review! We hope to have you stay with us again the next time you're in Pittsburgh!
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Stayed here 10 years ago on work trip and thought it was a cool old-style hotel with some nice ambiance.
Stayed again recently and it doesn't seem like anything is different or refreshed.
1pm is THE earliest they'll let you go to your room without $50 upcharge. I tried at 1205 and was told I could go ahead for that charge. I went to a pub for lunch to kill time. Saved $32 by eating lunch.
Coffee maker outlet didn't work, so we made morning coffee on the floor next to an outlet.
Outlet at desk didn't work.
The imbedded reading lights on the bed didn't work (are they supposed to)?
TV and remote are VERY dated.
There was mold on the tiling on the side of the shower. I could rub on it with my wash cloth with moderate force and it would come off. This was noticed in several different spots on the shower.
Bell hop and the housekeeping on my floor were positives. Location is also good.
There are just too many misses here to justify the cost and this being up to Omni quality
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matthew Heymann, Other at Omni William Penn Hotel
Responded Sep 29, 2022
Hello, very disappointing to hear this review. I want to learn more as to what room you stayed in so we can address your feedback to ensure it doesn't happen again to another desk. I would love to speak to you if you would like to give me a call. 412-553-5112 is my direct line.
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This was our first time staying at the Omni William Penn, but it will hopefully not be our last. We always enjoy our stays at other Omnis, and this was no different. The facility is beautiful, but our service this time was exceptional. We had a problem with our room door lock on our second night, and the front desk staff, especially Leah, handled it professionally and quickly. The maintenance man was also incredibly polite and accommodating - after realizing that he could not repair the lock, he made sure that we were quickly moved to a different, upgraded room. This was an issue that was out of their control, but the staff handled it beyond our expectations. Thank you for a wonderful weekend away!
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Date of stay: January 2020
Value
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is the worst hotel I have ever stayed at; it is extremely misleading to market this hotel as “luxury”, as it is on par with a motel with a pretty lobby. I took pictures of everything mentioned in this review, yet they removed the “add photos” option from their Google Review page… I wonder why… Upon arriving, there was a large moth in our room (keep in mind, we were on the 11th floor), which we killed. As we tried to sleep that night, another moth appeared and started flying over us in our beds. The second day, we noticed our room was incredibly hot and that the A/C was broken, I went downstairs to the front desk to asked if it could please be fixed. The front desk said they would send someone up to fix it, but no one ever came. The next day I asked if it could be fixed for the second time, and when the workers came to fix it, they asked how we were able to sleep in such heat (it was 84 degrees out). We had to ask for extra towels and toilet paper later in our stay, and the front desk said they would have someone bring them. Eventually I had to come back down two hours later and ask again because again, they did not bring them. It was hard to sleep because the pillows are incredibly hard and flat. Because weddings are held here, understand that guests will run and yell through the halls no matter the time of night, so plan on waking up a few times. The room was filled with multiple issues such as dust ALL OVER (on top of the bed frames, handles, items in the bathroom, etc.), the mirror on the wall in the bathroom was falling off, handles for the sink were loose, the knob in the shower was put on upside down (?). They seemingly replaced their old door handles that used to deadbolt with new ones, but never bothered to remove the metal instructions on the door. Even a broken outlet with exposed wires and metal (thank goodness I did not bring children here). At the end of our stay, ANOTHER moth appeared too (again, on the 11th floor???). While the lobby is pretty, I would be embarrassed to put my family up in the rooms of this hotel after a wedding. Luckily, I was put here to stay by my work due to a conference being held in Pittsburgh, so i thankfully did not have to pay for a stay at this horrible place, because I would be demanding my money back!
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Date of stay: September 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is wonderful, if a bit awkward to navigate because it’s so large. We entered from Grant Street and had a bit of a hard time finding the front desk due to lack of signage. We initially received a room key for an already occupied room (the key didn’t work, thankfully, so we didn’t scare the occupant). Got our correct room number. The room was clean and very spacious. The water pressure in the shower was very satisfactory. The room was clean and cozy. The only problem I had was that I accidentally left my retainer on the night stand, and I didn’t realize until we were home. I called and they said they didn’t have it, so I can only assume housekeeping threw it out.
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Review collected in partnership with Omni Hotels & Resorts
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I recently stayed at the Omni William Penn for 4 nights (Thurs-Mon) while on a leisure trip to the Pittsburgh area. The location is fantastic allowing easy walks to everything from restaurants to museums and sports arenas. Upon arrival Thursday, we found the hotel busy with guests and quickly discovered that 2-3 weddings were taking place over the course of our stay. As a result, the staff seemed highly focused on those events and it left us feeling a bit under served. The main hotel restaurant was closed for "private events" most evenings we were there meaning we could not dine in (we weren't interested in the Taproom option). And, one morning we waited for 10 minutes for breakfast service when told they were still operating, but no one was there and dinging seemed completely shut down. The Starbucks in the lobby appears to be permanently closed. For a hotel of this size to lack dining options for guests beyond a pub with a limited menu is pretty surprising. While I appreciate that many hotels are dependent on weddings and other events for revenue during these difficult times, it's very frustrating to other guests not to have access to dining, etc. Our room was a nice corner room on a quiet floor and we were pleased with the exception of two things. The bathroom was absolutely TINY - I could practically use the sink while sitting on the toilet. Also, we had to request alternate pillows twice as our original request was never fulfilled. Why hotels don't provide pillows of various thickness in each room is beyond me. Finally, on our last morning when we finally had an option to sleep in, we were awaken by the hotel's verbal alarm system letting us know an issue had been identified and was being investigated. It instructed us to remain in our room until further announcement. About 10 minutes later, it finally told us everything was ok. When we complained at checkout about the disruption, no one even knew about it. It's a nice hotel with interesting history, but services for guests not involved in events seem highly limited these days. The many renovations over the years make the guest floors feel dated (sealed off doors, etc.) and the grandness of the place just doesn't match the experience anymore. I would opt for the Kimpton property next door if ever back in Pittsburgh again.
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Date of stay: October 2021
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Service
Room Tip:Corner room facing Grant offer views but are subject to lots of street noise - for more quiet,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is definitely one of the top hotels in Pittsburgh for a reason. Its originality has been preserved for decades and is beautiful.
The service is top notch. They have full service valet, doormen and guys to take your bags to your room. If you don't want to pay the premium for the valet there is a parking garage under the park across from the main entrance. It is $6 a day on weekends. You will have to pay this every time you leave but for us it was still drastically cheaper than valet (which is $36 a night with in/out privileges). The front desk is very attentive, friendly and swift. Checking in was a breeze.
The rooms are beautiful and classy. The beds felt a little old but overall comfortable. There was a small spot here and there where wallpaper was starting to peel but that is expected in an old hotel. Everything else was nice, clean and classy.
This place offers a couple restaurants, bars and Starbucks coffee shop in the lobby.
This place is a must stay when in Pittsburgh!
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WmPenn, Manager at Omni William Penn Hotel
Responded Jan 15, 2020
Thanks so much for the great comments. The beauty and architecture of Pittsburgh's Grand Dame cannot be matched, and we work hard to maintain the ambiance of a bygone era. Thank you for staying with us and please come back to see us again.
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Monday through Friday the Palm Court restaurant has Happy Hour from 5 to 7 PM, with $1 oysters on the half shell and $3 brut champagne. You don’t need to know any more than that.
But I must fulfill the minimum word requirements so I will add: the room is magnificent.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pittsburgh does have a homeless problem. You will pass folks asking for money. I felt sad about that—
I was comfortable during the day. Keep your head up as you always should!
We stayed at the Omni in July. There was a lot of construction going on in the area, including the underground lot directly across from the hotel. I felt perfectly comfortable leaving my car there, where it stayed for three days.
There are more places to choose from in the Pittsburgh area.
PRICE RANGE
$172 - $200 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni hotel pittsburgh, omni pittsburgh, pittsburgh omni
LOCATION
United StatesPennsylvaniaPittsburgh
NUMBER OF ROOMS
597
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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