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530 William Penn Place, Pittsburgh, PA 15219-1820
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 12/31/2020.Read more
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Traveler (829)
Room & Suite (467)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Omni William Penn Hotel
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 80 hotels in Pittsburgh
Location
Cleanliness
Service
Value
Travelers' Choice
This classic downtown hotel, known as the "Grand Dame" of Pittsburgh, has defined history and elegance since its opening in 1916. A recent multi-million dollar renovation modernized this property to meet the needs of today's traveler. This luxury property is known for its outstanding service, guest room accommodation, award-winning dining and its city center location. The Omni William Penn is situated in the heart of downtown with easy access to sporting, culture, shopping and dining.
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Room & Suite (467)467
Full view
Property amenities
Paid private parking nearby
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Parking
Paid wifi
Coffee shop
Restaurant
Breakfast in the room
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Housekeeping
Room service
Safe
VIP room facilities
Bottled water
Iron
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Centrally Located
Languages Spoken
English, Russian, Spanish
5,214Reviews71Q+A100Room tips
Traveler rating
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Popular mentions
Donna P wrote a review Aug 2020
2 contributions1 helpful vote
NEVER EVER give this deceptive, disgusting excuse for a hotel with “outstanding service” a penny of your money or trust them with any special moments. My fiancé spent 20 mins on the phone with them in August 2020 scheduling our wedding night hotel reservation for November 2020. Not ONCE did they mention they are STILL currently closed. There was no indication online anywhere that they never reopened, or I would’ve never even considered them! My fiancé just today got a call from some random Nebraska call center that our wedding night reservation is cancelled. The hotel couldn’t even be bothered to reach out to us directly, and now apparently on their website it suddenly says they’re closed til Jan., as insane as that is. When my fiancé called them just to make sure this was correct, the lazy, rude excuse of a front desk person transferred him on a loop instead of to the manager that he asked for, so that he ended up right where he started with no answers or explanation whatsoever. This is the customer service you get for a hotel of this reputation?! Who lets you book a wedding night package never even letting on you’re still closed?? When you call for clarity, they just send you on an endless loop of ringing phones? Obviously they couldn’t care less about customer service or screwing anyone over. For their information I was planning on staying there for my wedding night for the last 10 years, but now I never, ever will. AVOID and DO NOT TRUST because you will be purposely deceived and then left hanging. We’ve had better customer service at gas stations.
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Date of stay: August 2020Trip type: Traveled as a couple
2 Helpful votes
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Steven G. wrote a review Nov 2019
Alexandria, Virginia2 contributions
Hotel's Favorite
I stayed at this landmark hotel for my niece's wedding on November 16. From the moment we arrived at the front door, we were highly impressed with the hotel staff. The lobby is breathtaking, with huge chandeliers and ornate ceilings. The chandeliers were sparkling and clean (from a very recent cleaning I was told), and it really showed! The front desk staff was friendly and accommodating, and my room was spacious and comfortable. My only negative comment is regarding the hallway carpets - they were showing signs of wear and badly needed to be replaced. The same can be said for the drapes in the guest rooms. But other than those minor flaws, the hotel is lovely. The servers in the restaurant (for breakfast) were very professional and efficient, but not "snobby". The banquet staff that attended to every detail of my niece's wedding reception were amazing as well. I work in the hospitality field myself (many years in hotels, and currently working in convention housing), and I have to say, I was very impressed with everyone who worked there. It is very clear that Omni takes great pains to make sure everyone on their payroll is a true ambassador of hospitality (which is rare these days). Extremely professional, and yet very warm and welcoming. It was a pleasure to spend two nights at this hotel, and I would not hesitate to return there on my next visit to Pittsburgh. Well done, Omni!
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Date of stay: November 2019
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Response from WmPenn, Manager at Omni William Penn Hotel
Responded Nov 21, 2019
We are thrilled with your comments, thank you! We did just clean our three beautiful lobby chandeliers. It is a tradition for us every November. We lower all three chandeliers (by hand crank in the ceiling!) and clean every prism by hand. We are so pleased you enjoyed our hospitality, and your niece's wedding reception. Special occasions deserve special attention....and that's our specialty! Thank you for staying with us and please come back to visit again.
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Sunshine62510812544 wrote a review Mar 2020
1 contribution
My girlfriends and I had a wonderful stay. The hotel staff was professional and friendly and the rooms are very comfortable and clean. The location is ideal for attending shows at Heinz Hall and within easy walking distance to a selection of great restaurants.
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Review collected in partnership with Omni Hotels & Resorts
Date of stay: March 2020
Value
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Location
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MrandMrsBookman wrote a review Mar 2020
Newtown, Pennsylvania1,097 contributions79 helpful votes
+1
Wonderful stay. I cannot day enough about the people that work there. While waiting in line someone cut in front of the line. We were not happy but the staff gave us a heartfelt apology. They were very professional. Just made us feel right at home. We would definitely stay there again.
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Date of stay: February 2020Trip type: Traveled on business
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Tina F wrote a review Mar 2020
Islandia, New York5 contributions
First time in Pittsburgh. I needed a hotel close to family member I was visiting. It was a perfect location 7minute walk . Near restaurants. Will definitely be back to spend more time at local events .
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Date of stay: February 2020Trip type: Traveled with family
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PRICE RANGE
$165 - $393 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni hotel pittsburgh, omni pittsburgh, pittsburgh omni
LOCATION
United StatesPennsylvaniaPittsburgh
NUMBER OF ROOMS
597
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Frequently Asked Questions about Omni William Penn Hotel
Which popular attractions are close to Omni William Penn Hotel?
Nearby attractions include Liberty Magic (0.2 miles), Heinz Hall (0.3 miles), and The Great Escape Room (0.2 miles).
What are some of the property amenities at Omni William Penn Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at Omni William Penn Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Omni William Penn Hotel?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Omni William Penn Hotel?
Conveniently located restaurants include The Capital Grille, Eddie V's Prime Seafood, and Condado Tacos.
Are there opportunities to exercise at Omni William Penn Hotel?
Yes, guests have access to a fitness center during their stay.
Is Omni William Penn Hotel located near the city center?
Yes, it is 0.1 miles away from the center of Pittsburgh.
Are any cleaning services offered at Omni William Penn Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Omni William Penn Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni William Penn Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Omni William Penn Hotel?
The staff speaks multiple languages, including English, Spanish, and Russian.