Lovely historic hotel in a great location downtown. The hotel itself is just amazing inside. The room itself was good but not great, but that’s usual for older buildings. The service was probably the best we have ever had from the front desk to the porters to the wait staff at the restaurant. There are historic pictures of the hotel sprinkled through the first floor that are interesting to see. The speak easy is small and intimate with great cocktails.
This was certainly not my first stay at this hotel; however, this visit was every bit as enjoyable as the last. If nothing else, the hotel is consistent in their service and hospitality. We were in town for a wedding that was held at the hotel and the event and our stay were both seamless. We had a corner room, with exceptional views. Being on a corner, we were lucky enough to have views of one of my favorite cities in two directions. The location of this hotel is so perfect. I find Pittsburgh a very walkable city and this remains true when staying here. We were able to reach Station Square, the North Shore and the Strip District easily on foot. Bear in mind, the front desk told us they did not recommend walking to the Strip; however, we tried it anyhow and were so pleased that we did. It is a little more than a mile, but very enjoyable (maybe not so much on a super hot or rainy day). You can also reach the cultural district on Penn Ave so easily! This area is fantastic for outdoor seating and people watching. For the most part, the staff of the hotel are so accommodating. The front desk staff and all the event/restaurant/bar staff were so pleasant and friendly. I was a little surprised by the housekeeping staff, but did not have extensive interactions to really judge. The beds are SO comfy and the bathroom very clean with very nice toiletries. I also appreciated having a fridge in the room. The water pressure is very impressive in the shower; I prefer a heavy pressure and this was just ideal. And, please note, this hotel has amazing hair dryers....they are not your typical two-setting (high/low) dryers. Each room has an ion hair dryer with heat setting AND level of air. I really appreciated this so much. On two occasions our room key did stop working for no apparent reason, but the front desk quickly fixed this each time. However, it was a nuisance to have to run to the lobby late at night and again in the morning just to get back into our room. We chose to park in the garage directly across the street from the hotel instead of using valet - this is just a personal preference as the garage is much cheaper and we knew that we would not need our car out during our stay. However, the valet and bell men are EXTREMELY helpful and welcoming. The hotel also has plenty of elevators - we were never waiting more than seconds to catch one. Overall, this is just a gem in the middle of downtown. The hotel is simply gorgeous....and it doesn't hurt that we always see a Steeler or two walking around!…
Beautiful! This hotel was so lovely, nice, clean, friendly. The hotel is so big and so many things to see and read about the history. The architecture is so beautiful. There are places to get food within the hotel and within walking distance. They offer valet parking but it is just as easy to park in the garage across the street.
Thanks again baby love ya gotta thanks for letting me know I’m on my way to my moms now to grab some more money for tomorrow I’ll call back in about an hour and a couple minutes I’m going on my way to work now lol thanks for your time and we’ll be together next weekend if that’s ok with you and your next time we’ll talk about your family and your help for your next time I get your mail
We stayed at the Omni William Penn for a wedding in January. It was a lovely experience from start to finish. The hotel is gorgeous. It’s really a trip to the past with gorgeous chandeliers and murals in the lobby The room was very nice in the ballroom where the wedding was held was absolutely unbelievable. Everyone at the hotel was lovely to us. I definitely would go to this hotel again.
We stayed at the Omni William Penn in the heart of downtown Pittsburgh for a few days while visiting friends and family. The hotel is over 100 years old, and the lobby is incredible—gorgeously appointed, swinging big band music from a bygone era, friendly desk staff and courteous curbside concierge and luggage service. The elegance of decades past is evident when one enters the lobby of the hotel. It’s a shame that there’s no more live music at the hotel (they used to have 3 solo piano players every day, and larger music groups on the weekends). However, our room left a lot to be desired. There was one comfortable chair and one desk chair for the double room (It would be nice in a double room to have two comfortable chairs). Nothing in the mini-bar and no room service. There was one duvet on the bed, but it was covered with only a sheet below and above—not a real duvet cover. This meant that the sheets slipped off in the middle of the night, leaving us with the well-used (i.e. probably not very clean) bare duvet as our bedspread and only source of warmth. Even though the room is rather expensive, there is mold around the bathroom tub (really,@OmniManagement? Mold?!?), the windows won't close tightly, and the room cleanings were sporadic. To keep the cold winter air out, we had to turn up the forced-air heat, which caused dry hot air to be blown around to combat the rather forceful cold air leaking in through the two windows. Every spot in the room was either too cold or too hot...never a comfortable temperature. The carpet in the room and tiles in the bathroom definitely need replacement. The hot water was plentiful (at least this was okay). We had to track down the cleaning person to try and get the room cleaned. One day, there was no cleaning service at all, with no explanation. The hotel seems to be very understaffed. When we finally found/ran into cleaning personnel, they were always friendly and accommodating. We enjoyed our stay at the William Penn only because we enjoyed being downtown, and conveniently being able to meet our family and friends. However, the Omni needs to step up their game and do a major renovation on this historically-important gem. The front desk staff and luggage services were great—competent and friendly. The bellhop was a particularly nice man. This 2-star review comes from a stunningly beautiful lobby combined with the freezing guest room, leaky windows, and a moldy bathroom.…
I wrote a previous review that was more of a complaint/disappointment with my room and not helpful so here is some information; Purpose of trip: Weekend getaway for great access to Cirque, the Strip and Steeler game. In addition, wanted a hotel with character and it definitely delivered Bellman/Valet: Excellent, if you don’t use the bellman you will have to carry your luggage up about seven steps from street to lobby. Housekeeping: I guess they are still following Covid protocols because the only thing done was removal of towels and trash. I stay in a hotel every week for work and am not seeing this limited housekeeping. Coffee: Horrible in room i.e., powder creamer and off brand sweetener plus only decaf However there is a nice coffee shop in the lobby which was good. Also a Dunkin and a bagel shop next door. View: Try for a high floor. I requested this when I made my reservation in November and again at checkin but was rudely told no. I asked throughout the weekend if anything opened up and no. So not sure how every floor in the hotel was sold out prior to November and everyone checked in prior to 3:00 pm on Friday. Room: We booked a premium king suite. Nice, city size expected. Noise: Even with a room almost on the street, the room was Very quite. Tap Room: Fun sports bar. Had drinks and takeaway food both nights. Speakeasy: Super cool and different, try to go for a good/fancy drink. It is located under the lobby. Overall: I won’t be back or recommend just based on my checkin/room experience Outside hotel dinner: Eddie V’s is 1/2 block from hotel and a great experience. …
Very overrated and expensive for what you get. I paid over $600.00 a nite for my stay. The room was Super small and amenities were minimal. I tried to get upgraded and issues fixed to no avail . I reached out for a manager and calls and messages several times. I stayed in October and to this date still have not heard back from them. As we were staying with NFL. And have stayed here numerous times over the past 15 years. I am very disappointed in the service and experience of the Omni Hotel . As I stay in hotels on a regular basis. This is my worst experience in the past 20 years. I definately will not stay here again as OMNI has failed to provide a substandard experience or lack there of. If OMNI EMPLOYEE reads this please forward this to someone who can contact me... Thank you God bless…
My experience was just so-so. Yes, if you're going to downtown Pittsburgh, great location, plenty of nearby parking. But my disappointment was with the lack of restaurant/bar choices, there really is no bar to get a glass of wine and I only saw one restaurant. Someone please correct if I missed something, but I gave it a really good look over. Room was so darn hot even though I had the AC on 60, thankfully, I thought to open the window so I kept the window open all night. Tub faucet took all of my strength to turn on and off, no way my girlfriend could begin to turn it on or off. Rooms are just ok. I really hate to post a not so positive review, but sometimes price just does not line up with quality of the room and services offered. Sure, look at their Christmas lobby picture, you think you just have to see it, but that is where the positive ended. …
Loved the 1 night stay here for Pittsburgh’s Light Night. Everyone was so welcoming and polite. Check in was quick and easy. Our room was beautiful, well equipped, and the beds were very comfortable. We stayed on 11th floor and the room was very quiet. I had upgraded to a premier room and was so glad I did, the extra bathroom came in handy. We didn’t use the in-room coffee maker, but, it appeared to be well equipped. I liked having the small refrigerator and the in-room safe, also. The closet was large and had plentiful hangers for anyone staying a few days and even had a couple padded hangers. There were two luggage racks in the closet also. The main bathroom was beautiful and the rain head shower worked really well and I had plenty of hot water. We ate at The Terrace Room this morning and it was very busy, so they actually started serving in the area outside the dining room which was nice. I loved my eggs Benedict and potatoes, the coffee was very good, and so was my Mimosa and our waiter was very good. My friend had the standard breakfast and said it was very good. We valet parked and could have used in/out privileges, but, never left except to walk through town for the festivities. (The car was nice and warm when they brought it to us. We thought everything was wonderful except the internet was very patchy, but, it made me have to get off my devices for a change. (It is a huge hotel and when that many people are trying to use the internet you can’t expect it to work as well as your home internet.). It would also have been nice if there had been an outlet on the wall to the left of the big flatscreen TV because I had taken my Amazon Fire Stick so we could watch movies on it. I guess with the patchy internet, though that might not have worked too well. Thank you William Penn Hotel for a great experience.…
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