Very clean, comfortable, and quiet. A walk to the convention center takes 10-15 minutes, and the theater/symphony district is much closer. Convenient bus route is also an option. Thoroughly explore all parking options ahead of time, if driving your own car. Plenty of dining options within a 10-minute walk. The Heinz History Museum and Carnegie Museum of Natural History are well-worth extending your stay, if your primary reason for travel is a long, busy conference or other business meeting.
The front desk staff was extremely helpful and friendly. We had an extremely loud group next to us and I appreciated their understanding and willingness to help address the problem. I would stay again just because of the excellent customer service.
Excellent hotel, service, and cleanliness! Location, location, location! The value was the best in the city as well! The only negative was the double beds. Queen-size beds would've made our stay perfect!
For a business trip it was adequate. There were a few things wrong, where if traveling with my spouse or children I would have complained. Since it was just me and I only used the room to sleep and shower I just let it go.
There’s no fridge in the room or vending machines. The elevators are terrible as well. We were there for a dance competition and they ran out of chicken fingers the first night. So there were 1000 lil girls with no food!
Location was great! Staff was friendly. We had a junior suite and it was pretty big. It was just 2 of us and we didn’t need the extra space but it was nice to have. Love the floor to ceiling windows and a view of the city. Downfall, the bathroom sliding door with windows. No privacy with that.
Working with Tony, the Director of Catering, and Tanya, the Director of Convention Services was nothing short of wonderful. Planning a black-tie event for over 400 guests can be exhausting, but they both made sure we had everything set to make it a perfect evening. They were so responsive and patient, I couldn't appreciate their efforts more. The night of was unbelievable thanks to Josh, Brad, and all the servers and bartenders. The banquet team was fantastic and readily able to answer any of the guests' questions. There were 40 guests who needed dietary accommodations for their meals, but the banquet team was able to get each of them personally catered meals and the servers knew each of the guests by name and brought their meal straight to the table. Overall I couldn't have asked for a better hotel and group of individuals to work with. I recommend the Wyndham Grand Pittsburgh Downtown for anyone looking to host any size event.…
Trash. Stayed here 1 night while in Pittsburgh celebrating my daughters 3rd birthday. Toilet clogged after flushing urine down which then overflowed everywhere. We requested a new room. They put us beside the 24hr gym on the 4th floor. So my family of 5 went back to the lobby and requested to be moved again because of the extreme noise (this all took place around 10:30pm). Noticed while leaving the first room that the entire hallway reeked of marijuana. The 10th floor was the same, reeked. And folks were playing beer pong in the lobby while we were trying to switch rooms. This place was cheap…too cheap I guess.
The positives - the beds are comfy and the staff is friendly. This includes both housekeeping and maintenance as I had to contact the front desk multiple times to have someone stop by our room. The negatives - the elevators! The new key card system is a pain! They would not always work. Then, if you have a huge group who does not get placed on the same floor, you can't have people pop in and out of your room from different floors! We also heard of multiple times people were stuck in the elevators because the cards wouldn't read! These elevators are also incredibly slow and when it is busy, the wait is at least 25 - 35 minutes. My last question with elevators is - why is the 5th one ALWAYS out of commission when we are there??? The hotel is fully booked, a 5th elevator would have been a huge help! The rooms - i agree with some of the other reviews. They are gross and outdated. The lampshades in our suite, my daughter wanted to know why there were "pee stains" all over them. There was also a layer of dust on all lamps, the phone was sticky, the desk had something crusted stuck to it. For the prices we pay for these rooms, you would expect them to have a deep cleaning every-so-often. - walking by the various rooms, the gaps between the doors and the door jambs is also a little concerning. - We had to request maintenance first thing as (as is the usual for us the last few years) the bathroom sink was clogged. The worker was wonderful and kind and had the sink fixed in minutes, but so frustrating to have to call someone as soon as we were there. - we also had to request housekeeping for additional towels and bed supplies for the fold out bed. maybe it is a covid thing (still) but when we finally were in our room for the evening and ready for bed, it was frustrating to see there were no linens for the fold out! Plus, hello - it is a dance weekend. do they not think that the rooms are going to need more than one towel? These are teens and tween girls - they are going to need LOTS of towels! In general - the peeling wallpaper, the bubbled out walls by elevator (I assume from water issues that aren't being fixed) just doesn't make me feel this is a luxury hotel like the name implies.…
Hotel is Dated, dirty, can write your name on the mirrors. Furniture old. Needs renovation, rooms small, bed small, uncomfortable. Understaffed. The staff that is working are very friendly despite being overworked.
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