Hotel is in a strange place. Also the driveway up to it is very rough and in need of repair. The room entry door did not close properly and had to be slammed to shot. Second time I’ve had this at this property with a different room. Heating system was very noisy. Room had more paint peeling than it should for a hotel room. Carpet could also use replace in the room I was in. Complementary breakfast is 6 to 10 am on weekends and it should be a little longer.
The hotel us older but clean and nearby all places we needed to visit. Breakfast was good and convenient. Coffee available most of the say and fresh baked cookies in the evening. The best part of our stay was the front desk staff. Maddy went out of her way to help us with a problem! The other staff were welcoming and friendly. Reasonable rates.
The front desk staff at this hotel was wonderful! They were accommodating and friendly. We met several family members and friends here and they made our stay a great experience. We will be back for sure!
Hate to give a bad star rating as the staff was really nice. Whoever owns this hotel has to make improvements. The rooms are dirty, dilapidated, small, water pressure is non existent. Hallways are a mess with scratched walls and worn carpet. Room was quiet and climate worked, bed was comfortable. I specifically stay at this chain to avoid worn/dirty properties and am shocked this one still retains its membership. Will avoid in the future unless they remodel.
Not a very nice area. Driveway up to hotel was awful with an abandoned building/high weeds along the way. Digital key worked initially but not upon returning from dinner. Front desk person on speaker phone with children while creating key card. Acted like I was inconveniencing her from her phone call. No complimentary breakfast- oven or something was broken was the reason given.
My wife and I stayed here September 24th - 25th for a Pirates game. When we got to the hotel to check in around 10pm the front desk employee checked us out instead of checking us in. Yes an accident but instead of taking the time to fix her mistake she then proceeds to put us to the side and puts her attention to other guests. We waited in the lobby for an hour to be checked in during this time. Eventually when we got to our room the tv did not work and the toilet would not flush unless I manually lifted the flush valve. By now we just wanted to go to bed and leave as soon as we could in the morning. Will not be back to this location. I would rather pay the extra $50 to stay at the hotel one exit closer.
Heaps of dirty laundry in the hall for a few days No exhaust fan in bathroom so towels stay forever damp Clock didn't work No guide for Channels on TV Elevator broken; called front desk - no answer Called front desk several times - no answer - went to lobby to see if anyone was there; there was, but they told me they were too busy to answer the phone. Noisy Last but not least, a snake in the pool. We paid over $200 per night for this and it was one of the worst hotel experiences I've ever had.
upon entering the hotel the only luggage cart was falling apart that should have been my first clue.. Overall hotel was clean however entering the room as you can see in the pictures? there were large pieces at the wall that were damaged.. someone even moved the night stand away from the bed so that you could see the damage more... I complained to both the night manager and the morning manager. But despite being Hilton Elite? Never heard from management.. never got Hampton Inns 100% guarantee.. Both Mgrs looked and said we will mention it to management she will call you later.. NOTHING
I should have checked the reviews before booking, but I assumed that since this was a Hilton property, it would have been at the minimum a 3. This was the worse stay I have had at a Hilton property. Based on the other reviews, I pretty much experienced the same thing. Peeling paint, water damage, lack of cleanliness, mold in the bathroom, LOUD A/C, the room was dark and dingy, and I didn't dare sit on the sofa. I also was not greeting for being a Hilton Silver member and did not receive the little bottles of water. I also noticed the smell of cigarettes in the hallways. The outside was not kept well. NOTE TO Management - instead of giving me a boiler plate response, perhaps actually read the complaints and do something about it.
My husband, myself, and our very anxious rescue pup stayed here for 4 nights while a loved one was very ill and hospitalized nearby. This was a very difficult time for us and the stress level was quite high. We had a nice room and slept well , and we also enjoyed the breakfast provided each morning. We felt it was of better quality than many "free" hotel breakfasts we've had in the past. The very best part of this hotel and the reason we would definitely come back, was the amazing grace, kindness ,and patience shown to us by the folks working at the front desk.There was a lovely woman who was there most days and another younger gentleman who actually took the time to print out some helpful materials on grieving, which was of course, not at all within his job description, but so deeply kind and appreciated. We were extended grace with our schedule, our dog, and the little things we forgot to bring. We lost our love done during our stay and we were so grateful to have been staying at this Hampton Inn, where we were treated with compassion. **** We would suggest acquiring more luggage carts as there were none available when we checked in and we had a lot to bring in. The next day there was only one in the lobby.…
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