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Embassy Suites by Hilton Pittsburgh Downtown

Traveler (321)
Room & Suite (205)
Dining (17)

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About

#39 of 104 hotels in Pittsburgh
Location
4.6
Cleanliness
4.5
Service
4.2
Value
4.1

Embassy Suites by Hilton Pittsburgh-Downtown is centrally located in the historic Henry W. Oliver Building, in the heart of Pittsburgh's central business district. We are walking distance to local attractions, restaurants and shopping. Convenient for business and leisure travelers alike, our hotel is close to Pittsburgh's Cultural District, as well as PNC Park, Heinz Field and PPG Paints Arena.

Visit the nearby Senator John Heinz History Museum or attend an event at the David L. Lawrence Convention Center, just a few blocks away. If you bleed 'Black and Gold', catch the Pittsburgh Pirates playing at PNC Park, or visit Heinz Field - home to the Pittsburgh Steelers. Market Square is a short walk from our hotel and offers great local flavors and handmade crafts. A short 'T' away, the renowned Carnegie Museums of Pittsburgh offer a wide selection of exhibits ranging from modern art to prehistoric objects.

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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Children's television networks
Business Center with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Paid internet
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
Traveler Insights
This summary was created by AI, based on 28 recent English reviews.
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The Embassy Suites by Hilton Pittsburgh Downtown has drawn diverse reviews from guests. Many appreciate its central location, offering easy access to attractions. The rooms earn praise for their spaciousness and views, but have also received criticism for maintenance and cleanliness issues. Opinions on the amenities are mixed, with some guests enjoying the good breakfast and others disappointed with the valet service and lack of towels. The value of the hotel is a common point of contention, with guests describing it as overpriced. While some find the staff friendly, others have noted unprofessionalism and slow service.
Location
Convenient
Atmosphere
Uninspiring
Rooms
Spacious
Value
Overpriced
Cleanliness
Messy
Service
Inconsistent
Amenities
Mixed
Location
Convenient
Many travelers found the hotel's location convenient and central, with easy access to nearby attractions, though one guest would prefer a different location.
  • lisa
    lisa
    Aug 2023 5 contributions
    ...The hotel is located centrally but not in a location I would stay again...
  • Fletch1946
    Fletch1946
    Jun 2023 1032 contributions
    Very convenient location, right next to the Convention Center...
  • DisneyFan1951
    DisneyFan1951
    Apr 2023 49 contributions
    ...The location was good, once I got away from that immediate area, lots to see on “the point”...
  • David In PA
    David In PA
    Sep 2022 37 contributions
    ...This is a clean hotel in a convenient location, just a short drive to campus... The location is about a 10 minute walk to PPG Paints Arena, which we did walk to get to a comedy show that Saturday night...
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Atmosphere
Uninspiring
Guests appreciated the spacious and comfortable rooms. However, some found the pool area lacking in presentation and experienced issues with room temperature.
  • Jason S
    Jason S
    Aug 2023 2 contributions
    ...We left for our concert running on very little energy. When we came back from the concert and went to the room the thermostat read 90...
  • R Brat
    R Brat
    Aug 2023 30 contributions
    ...Pool needs some work with presentation...
  • DisneyFan1951
    DisneyFan1951
    Apr 2023 49 contributions
    ...The rooms were typical embassy suites rooms, with the separate bedroom, good for us since one of us is an early riser...
  • Heather M
    Heather M
    Apr 2023 139 contributions
    The good is nice rooms, comfortable beds and nice breakfast...
  • DrDonnieDBA
    DrDonnieDBA
    Dec 2022 553 contributions
    ...The rooms were large, clean, quiet, with a good bed for sleeping...
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Rooms
Spacious
Travelers' comments on the rooms varied, with some praising their spaciousness and views, and others criticizing the cleanliness, maintenance, and functioning of amenities like air conditioning and sinks.
  • Deanna2717
    Deanna2717
    Sep 2023 1 contribution
    ...My attention was on how my room was consistently at 81 degrees and the thermostat did not work...
  • Sandra S
    Sandra S
    Sep 2023 2 contributions
    A/C stuck on 68F but room felt like 80...
  • Jason S
    Jason S
    Aug 2023 2 contributions
    ...Called front desk and the lady did help by moving us to a new room. When we got to the new room thermostat read 89 degrees and the A/c was not working at all...
  • R Brat
    R Brat
    Aug 2023 30 contributions
    ...Rooms need a good cleaning Room 1512 air vent was atrocious...
  • lisa
    lisa
    Aug 2023 5 contributions
    ...The walls were chipped and stains on the ottomans. The room did not shout I am clean.The bellhop was wonderful as were the staff...
  • VIAD V
    VIAD V
    Jul 2023 1 contribution
    ...First Jared stated the hotel was sold out and that he couldn’t offer the typical diamond upgrade. Upon showing him the mass availability of rooms on the Hilton site, he conceded but said he would not offer an upgrade even though the queen room was $8 more...
  • BLD
    BLD
    Jul 2023 1 contribution
    ...First of all, it was extremely hot out this weekend, and the AC didn’t work in our room, at all... They made zero effort to make this right, despite spending top dollar for the room...
  • Pebbles1761
    Pebbles1761
    Jul 2023 8 contributions
    ...We had a corner room on the 22nd floor - room 2219. Excellent views and the room was very large... We were able to get it back in so we could get out of the room...
  • Jake Goncox
    Jake Goncox
    Jun 2023 4 contributions
    ...The room could have been cleaned better, there was hair on the bed, which isn’t a huge deal, but the pullout sofa had peanuts and other food particles in it which was a bit rough... Housekeeping came knocking on our, and many other doors before the 11am check out time...
  • Fletch1946
    Fletch1946
    Jun 2023 1032 contributions
    ...Room was a little smaller than a regular Embassy Suites (it was built inside an old factory)...
  • mvmanc
    mvmanc
    May 2023 60 contributions
    Reception staff are unprofessional and require training eg saying wrongly there is a balance to pay on the room then after a very long computer search deciding that everything is fine with no subsequent apology or “goodbye , hope you had a nice stay” Rooms are not serviced until the 4th day and sinks do not drain properly / flush keeps breaking and needs you to reattach a plastic component inside the tank ...
  • Fusey_Cardiff
    Fusey_Cardiff
    May 2023 20 contributions
    ...The rooms were spacious with a good selection of channels on the tv...
  • DisneyFan1951
    DisneyFan1951
    Apr 2023 49 contributions
    We stayed at this hotel when in Pittsburgh to visit my son... I was looking for a suite, a complimentary breakfast, and close proximity to my son... The Embassy Suites seemed to be the one; the rate was far more reasonable that other hotels in the area... The rooms were typical embassy suites rooms, with the separate bedroom, good for us since one of us is an early riser... I had arranged for a late checkout, had the do not disturb sign up, but that was not evidently relayed to the housekeeping staff who entered our room while we were out to lunch...
  • trio556
    trio556
    Apr 2023 177 contributions
    ...Spacious room, plenty of water pressure, standing shower, ample work space... Climate control worked well and my room also had a wet bar area... Tip - need key card to access your room floor (plenty of lifts)...
  • David M
    David M
    Mar 2023 6 contributions
    When I arrived they checked me in and sent me to my room, I promptly returned to lobby because the room was not what I had booked, they informed me that king bed rooms were sold out... I suspect they bumped me because I booked with credit card points and not cash...
  • Mohammad AlHamad
    Mohammad AlHamad
    Mar 2023 54 contributions
    ...The room size was okay but don’t expect cleaning... It was overpriced comparing with other hotels in the area...
  • LeNita C
    LeNita C
    Jan 2023
    ...The ceiling in the bathrooms have water damage...
  • DrDonnieDBA
    DrDonnieDBA
    Dec 2022 553 contributions
    ...My wife and I spent 4 nights in the Embassy Suites in downtown Pittsburgh. The rooms were large, clean, quiet, with a good bed for sleeping...
  • David In PA
    David In PA
    Sep 2022 37 contributions
    ...This is a clean hotel in a convenient location, just a short drive to campus. Our suite on the 17th floor was very spacious, even with the bed opened from the sleeper sofa, and it had a great view of the surrounding buildings and river... Lastly, the room only had 2 bath towels, and while the front desk quickly got me another this was the first hotel we’ve stayed at that didn’t have 4 towels especially in a room that was designed to accommodate that number of guests...
  • GoVols79
    GoVols79
    Sep 2022 2885 contributions
    ...Our room was on the corner of the 22nd floor and had views into downtown, of the river and into PNC Park. The room layout was perfect as it had plenty of space and was very functional...
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Value
Overpriced
Travelers frequently criticized the hotel's value, citing issues with overpricing, poor service, and subpar room conditions.
  • Sandra S
    Sandra S
    Sep 2023 2 contributions
    ...I would rather go anywhere else for breakfast... Omelets might be good if you’re willing to stand in a line for an hour...
  • luv2travel076
    luv2travel076
    Aug 2023 594 contributions
    ...My biggest gripe was paying $38 a night for valet parking. Your other option is park yourself for $30, with no in and out privileges...
  • R Brat
    R Brat
    Aug 2023 30 contributions
    ...Rooms need a good cleaning Room 1512 air vent was atrocious...
  • Jason S
    Jason S
    Aug 2023 2 contributions
    ...No help at all told me there nothing he could do and was unwilling to provide any compensation for our troubles...
  • lisa
    lisa
    Aug 2023 5 contributions
    ...The hotel is located centrally but not in a location I would stay again...
  • VIAD V
    VIAD V
    Jul 2023 1 contribution
    ...First Jared stated the hotel was sold out and that he couldn’t offer the typical diamond upgrade. Upon showing him the mass availability of rooms on the Hilton site, he conceded but said he would not offer an upgrade even though the queen room was $8 more... It only got worse when he refused to give two extra bottles of waters for my kids, citing Hilton policy and that he would only give the two waters...
  • BLD
    BLD
    Jul 2023 1 contribution
    We were so excited to stay in the heart of downtown Pittsburgh, and ended up being very disappointed... We filed a complaint, and had 2 different repairmen look at it, and it did not help... They made zero effort to make this right, despite spending top dollar for the room...
  • Cindy T
    Cindy T
    Jul 2023 180 contributions
    ...Have to get used to going up for lobby and breakfast... Parked our car across the street to save some money...
  • Jake Goncox
    Jake Goncox
    Jun 2023 4 contributions
    ...Manager was really nice until I asked for 2 additional bottles of water... The parking is a breeze and anyone complaining has never stayed in a city before, $36 a day with in and out privileges is a great deal...
  • Fletch1946
    Fletch1946
    Jun 2023 1032 contributions
    ...It does have an adjacent cafe, but I would not recommend it for breakfast...
  • Fusey_Cardiff
    Fusey_Cardiff
    May 2023 20 contributions
    The breakfast omelette is well worth a taste, with really good selection of fillings and cooked just right...
  • Heather M
    Heather M
    Apr 2023 139 contributions
    ...Also for a lot less money you can park your car at the Mellon Square Garage across from the hotel...
  • trio556
    trio556
    Apr 2023 177 contributions
    ...Parking is NOT attached, but just across street and inexpensive ($16 day)...
  • DisneyFan1951
    DisneyFan1951
    Apr 2023 49 contributions
    We stayed at this hotel when in Pittsburgh to visit my son... The Embassy Suites seemed to be the one; the rate was far more reasonable that other hotels in the area... In the future I’d likely try to find a hotel near the U district, much cleaner there, even if the rates are higher...
  • David M
    David M
    Mar 2023 6 contributions
    When I arrived they checked me in and sent me to my room, I promptly returned to lobby because the room was not what I had booked, they informed me that king bed rooms were sold out. I made this reservation 20 days before my stay, plenty of time to notify me as I would have gone somewhere else... I suspect they bumped me because I booked with credit card points and not cash...
  • Mohammad AlHamad
    Mohammad AlHamad
    Mar 2023 54 contributions
    ...It was overpriced comparing with other hotels in the area...
  • LeNita C
    LeNita C
    Jan 2023
    We had a ladies night & had it not been for the ladies I came with, I would have ask for money back... Please shut down & renovate accordingly...
  • hillegat
    hillegat
    Dec 2022 1 contribution
    ...When I arrived the next day, the staff would not help me with the remaining four days and was told to re-book even though I stayed there 5 times in the calendar year...
  • Holly F
    Holly F
    Nov 2022 1 contribution
    ...I have a VW GTI, manual shift that is known as a fun car to drive...
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Cleanliness
Messy
Guests have mixed feelings about the cleanliness of the hotel. While some find the rooms clean, others mention issues with housekeeping, lack of amenities and dust in the rooms.
  • stevesU2949QZ
    stevesU2949QZ
    Jul 2023 3 contributions
    ...We requested housekeeping once (left a nice tip) n were given towels only (no soap, coffee, cleaning, etc)...
  • Cindy T
    Cindy T
    Jul 2023 180 contributions
    ...Also we didn't have a full roll of TP when checked in and no spare. So I happen to see housekeeping cart and took one off of cart... Parked our car across the street to save some money...
  • Jake Goncox
    Jake Goncox
    Jun 2023 4 contributions
    ...Housekeeping came knocking on our, and many other doors before the 11am check out time... Overall a really good hotel in the center of the city that needs some slight improvements, mostly on the housekeeping side of things...
  • DisneyFan1951
    DisneyFan1951
    Apr 2023 49 contributions
    ...The bathroom could use a good detail cleaning (tile grout was gross), and lots of built up dust and crud on the floor next each side of the bathroom vanity... In the future I’d likely try to find a hotel near the U district, much cleaner there, even if the rates are higher...
  • Heather M
    Heather M
    Apr 2023 139 contributions
    ...Did not see any cleaning staff in the hallways for the 2 nights I was there. Our shampoo, conditioner and soap bottles in the shower were empty...
  • trio556
    trio556
    Apr 2023 177 contributions
    ...Spacious room, plenty of water pressure, standing shower, ample work space... Plenty of counter space in bathroom and ample linens...
  • DrDonnieDBA
    DrDonnieDBA
    Dec 2022 553 contributions
    ...The rooms were large, clean, quiet, with a good bed for sleeping...
  • David In PA
    David In PA
    Sep 2022 37 contributions
    ...This is a clean hotel in a convenient location, just a short drive to campus... Lastly, the room only had 2 bath towels, and while the front desk quickly got me another this was the first hotel we’ve stayed at that didn’t have 4 towels especially in a room that was designed to accommodate that number of guests...
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Service
Inconsistent
Service at the hotel is inconsistent, with reviews indicating both positive and negative experiences. Staff members are described as friendly, but there are also complaints about unprofessionalism and slow service.
  • Deanna2717
    Deanna2717
    Sep 2023 1 contribution
    I came in town for my fathers funeral... The service desk is lackadaisical and the valet service is subpar... No one greeted me with my bags and the valet guy ignored me because he was on the phone... I had to park and go look for the valet attendant...
  • Jason S
    Jason S
    Aug 2023 2 contributions
    ...When i asked the front desk for help they said there was nothing they could do. After getting no sleep, in the morning I asked the front staff again for help... Called front desk and the lady did help by moving us to a new room... At this time it was 3pm so i went to the front desk and spoke to supervisor... No help at all told me there nothing he could do and was unwilling to provide any compensation for our troubles... He did send someone to the room to look at AC...
  • lisa
    lisa
    Aug 2023 5 contributions
    ...The room did not shout I am clean.The bellhop was wonderful as were the staff... On the plus side a friendly staff and prompt bellmen give the hotel a higher star rating...
  • Pebbles1761
    Pebbles1761
    Jul 2023 8 contributions
    ...We were able to get it back in so we could get out of the room. The maintenance man came up to check it and said he'd come back the next day to fix it... He had quite a hard time trying to get it fixed - took a couple of hours but he stayed with it and got it done... The bar/restaurant only had 1 person working the entire time and she had to make the drinks, wait on tables, take food orders, go get the food out of the kitchen, clean the tables etc...
  • VIAD V
    VIAD V
    Jul 2023 1 contribution
    ...Checked in with my two kids with Jared who said he was the manager... Upon showing him the mass availability of rooms on the Hilton site, he conceded but said he would not offer an upgrade even though the queen room was $8 more... I’ve never been refused an upgrade especially when so much availability existed...
  • Cindy T
    Cindy T
    Jul 2023 180 contributions
    ...Have to get used to going up for lobby and breakfast... The Valet people were always very friendly and helpful... But thought that at times needed more help to keep supplies of silverware and bowls up to all that were eating... Also we didn't have a full roll of TP when checked in and no spare... Staff at desk were very friendly and helpful...
  • BLD
    BLD
    Jul 2023 1 contribution
    ...We filed a complaint, and had 2 different repairmen look at it, and it did not help...
  • stevesU2949QZ
    stevesU2949QZ
    Jul 2023 3 contributions
    Upon check-in we were not informed about happy hour (n wasn't on written sheet we were given), we later overheard about it. There were very long lines moving very slowly for breakfast n happy hour...
  • Jake Goncox
    Jake Goncox
    Jun 2023 4 contributions
    Great property and good staff... He was working alone and had a long line and still made sure to take care of everyone and give a personal touch... Manager was really nice until I asked for 2 additional bottles of water... The stars of the show though, are the kitchen staff... The bartender for the managers reception was unreal... Had suggestions for everyone, knew the city like the back of his had and was so personable... The breakfast omelette staff was incredible and had a short chat with everyone while cooking the food, real life of the party... Housekeeping came knocking on our, and many other doors before the 11am check out time... The parking is a breeze and anyone complaining has never stayed in a city before, $36 a day with in and out privileges is a great deal...
  • mvmanc
    mvmanc
    May 2023 60 contributions
    Reception staff are unprofessional and require training eg saying wrongly there is a balance to pay on the room then after a very long computer search deciding that everything is fine with no subsequent apology or “goodbye , hope you had a nice stay” Rooms are not serviced until the 4th day and sinks do not drain properly / flush keeps breaking and needs you to reattach a plastic component inside the tank . Breakfast and bar staff are nice but seem demoralised and exhausted ...
  • Heather M
    Heather M
    Apr 2023 139 contributions
    The good is nice rooms, comfortable beds and nice breakfast... Also for a lot less money you can park your car at the Mellon Square Garage across from the hotel...
  • trio556
    trio556
    Apr 2023 177 contributions
    ...12 min safe walk to PNC Park if Pirates are in town. 12 minute walk to PPG arena if an event (Penguins) are in town... Spacious room, plenty of water pressure, standing shower, ample work space... Parking is NOT attached, but just across street and inexpensive ($16 day)... Embassy meals were very adequate (both breakfast and happy hour)... Tip - need key card to access your room floor (plenty of lifts)...
  • Photogenius
    Photogenius
    Apr 2023 86 contributions
    ...Staff is super nice and the fitness center, pool and breakfast are amazing... It is also a 15 minute walk to PNC Park and the Heinz Center...
  • Mohammad AlHamad
    Mohammad AlHamad
    Mar 2023 54 contributions
    ...I had to deal with two of them and they don’t have the minimum standards of customer service... You have to walk to the reception to ask for toilet papers and deal with the unwelcoming staff... There is an old dusty coffee machine, and you can’t use it because they don’t provide water...
  • David M
    David M
    Mar 2023 6 contributions
    When I arrived they checked me in and sent me to my room, I promptly returned to lobby because the room was not what I had booked, they informed me that king bed rooms were sold out. I made this reservation 20 days before my stay, plenty of time to notify me as I would have gone somewhere else...
  • LeNita C
    LeNita C
    Jan 2023
    ...The staff does not have uniforms (everyone had on sweatpants)... The breakfast was ok (very greasy sausage) & tiny cups for juice...
  • hillegat
    hillegat
    Dec 2022 1 contribution
    ...When I arrived the next day, the staff would not help me with the remaining four days and was told to re-book even though I stayed there 5 times in the calendar year...
  • Holly F
    Holly F
    Nov 2022 1 contribution
    ...Apparently the valet guys knew this... Well, my mechanic just told me what happened...
  • GoVols79
    GoVols79
    Sep 2022 2885 contributions
    ...Every staff member we encountered during our 2 night stay at the Embassy Suites in downtown Pittsburgh was pleasant and the staff at breakfast were particularly friendly and helpful... It was in the middle of downtown and made navigating the area very easy... It is right in between the Wood St and Steel Plaza light rail stations...
  • David In PA
    David In PA
    Sep 2022 37 contributions
    ...This is a clean hotel in a convenient location, just a short drive to campus... The valet service took a while to retrieve cars, regardless of time of day (4pm, 10pm, or 9:30am)... I didn’t time each request, but using the app I made the requests in our room and after a long walk down the hallway, then waiting for an elevator, we still waited a few minutes outside before our car arrived... Another thing was that they ran out of forks at the breakfast buffet... Lastly, the room only had 2 bath towels, and while the front desk quickly got me another this was the first hotel we’ve stayed at that didn’t have 4 towels especially in a room that was designed to accommodate that number of guests...
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Amenities
Mixed
Mixed reviews on amenities with some praising spacious rooms, good breakfast, and views while others cited issues with valet service, lack of towels and water, and faulty air conditioning.
  • Deanna2717
    Deanna2717
    Sep 2023 1 contribution
    ...The fitness center a/c did not work... No one greeted me with my bags and the valet guy ignored me because he was on the phone... I had to park and go look for the valet attendant...
  • Sandra S
    Sandra S
    Sep 2023 2 contributions
    A/C stuck on 68F but room felt like 80...
  • Sarah
    Sarah
    Aug 2023 112 contributions
    I've stayed in many Embassy Suites over the years, and they've always been the same (interior atrium, older design, average rooms, etc.). Let me tell you, Pittsburgh's Embassy Suites is different - it is 5-star and fabulous all the way...
  • lisa
    lisa
    Aug 2023 5 contributions
    ...On the plus side a friendly staff and prompt bellmen give the hotel a higher star rating...
  • Jason S
    Jason S
    Aug 2023 2 contributions
    ...First night A/C was making an awful noise...
  • R Brat
    R Brat
    Aug 2023 30 contributions
    ...Pool needs some work with presentation...
  • stevesU2949QZ
    stevesU2949QZ
    Jul 2023 3 contributions
    Upon check-in we were not informed about happy hour (n wasn't on written sheet we were given), we later overheard about it. There were very long lines moving very slowly for breakfast n happy hour... The shower was whimpy, pulsed water in our sink...
  • VIAD V
    VIAD V
    Jul 2023 1 contribution
    ...First Jared stated the hotel was sold out and that he couldn’t offer the typical diamond upgrade... I’ve never been refused an upgrade especially when so much availability existed...
  • Cindy T
    Cindy T
    Jul 2023 180 contributions
    ...Have to get used to going up for lobby and breakfast. Loved our room that had great views over looking the PNC stadium and the bridge.Even had a window in our bathroom... The Valet people were always very friendly and helpful... Thought the breakfast was fabulous with all the choices that were delicious... Also we didn't have a full roll of TP when checked in and no spare... We had another room rented and they had a rather large frig... Staff at desk were very friendly and helpful...
  • Pebbles1761
    Pebbles1761
    Jul 2023 8 contributions
    ...The breakfast was very good but the coffee was watery... Excellent views and the room was very large...
  • Jake Goncox
    Jake Goncox
    Jun 2023 4 contributions
    Great property and good staff... Manager was really nice until I asked for 2 additional bottles of water... Had suggestions for everyone, knew the city like the back of his had and was so personable... The parking is a breeze and anyone complaining has never stayed in a city before, $36 a day with in and out privileges is a great deal...
  • Fusey_Cardiff
    Fusey_Cardiff
    May 2023 20 contributions
    ...Also, a really good IPA at the bar. The gym area is OK, with some cardio equipment, a functional trainer and some dumbbells... The rooms were spacious with a good selection of channels on the tv...
  • DisneyFan1951
    DisneyFan1951
    Apr 2023 49 contributions
    We stayed at this hotel when in Pittsburgh to visit my son. I chose it because it was a fairly easy bus ride for my son to join us for a visit... I was looking for a suite, a complimentary breakfast, and close proximity to my son... My son doesn’t drive, but we were able to see and do lots in our short time, within walking distance... The rooms were typical embassy suites rooms, with the separate bedroom, good for us since one of us is an early riser... I had arranged for a late checkout, had the do not disturb sign up, but that was not evidently relayed to the housekeeping staff who entered our room while we were out to lunch... In the future I’d likely try to find a hotel near the U district, much cleaner there, even if the rates are higher...
  • Heather M
    Heather M
    Apr 2023 139 contributions
    The good is nice rooms, comfortable beds and nice breakfast... Our shampoo, conditioner and soap bottles in the shower were empty... Also for a lot less money you can park your car at the Mellon Square Garage across from the hotel...
  • trio556
    trio556
    Apr 2023 177 contributions
    ...12 min safe walk to PNC Park if Pirates are in town. 12 minute walk to PPG arena if an event (Penguins) are in town... Spacious room, plenty of water pressure, standing shower, ample work space... Climate control worked well and my room also had a wet bar area... Plenty of counter space in bathroom and ample linens... Standard WiFi supported TEAMs call... Parking is NOT attached, but just across street and inexpensive ($16 day)... Embassy meals were very adequate (both breakfast and happy hour)... Tip - need key card to access your room floor (plenty of lifts)...
  • Photogenius
    Photogenius
    Apr 2023 86 contributions
    ...Staff is super nice and the fitness center, pool and breakfast are amazing. Only problem is that the lobby is on the 25th floor which is odd, but other than that, the rooms are super spacious and nice and the food was amazing!... It is also a 15 minute walk to PNC Park and the Heinz Center...
  • Mohammad AlHamad
    Mohammad AlHamad
    Mar 2023 54 contributions
    ...You have to walk to the reception to ask for toilet papers and deal with the unwelcoming staff...
  • LeNita C
    LeNita C
    Jan 2023
    ...They covered the hottub in the pool area, which is very disappointing...
  • GoVols79
    GoVols79
    Sep 2022 2885 contributions
    ...Every staff member we encountered during our 2 night stay at the Embassy Suites in downtown Pittsburgh was pleasant and the staff at breakfast were particularly friendly and helpful... It was in the middle of downtown and made navigating the area very easy... Market Square and plenty of restaurants were only a few blocks away... It is right in between the Wood St and Steel Plaza light rail stations... We attended 2 Pirates baseball games, a University of Pittsburgh football game and rode bikes along the Three Rivers Heritage Trail and this was a great base to do it all from... Our room was on the corner of the 22nd floor and had views into downtown, of the river and into PNC Park... The room layout was perfect as it had plenty of space and was very functional... We could not have been more pleased with our stay here and would definitely return if we visit Pittsburgh again...
  • David In PA
    David In PA
    Sep 2022 37 contributions
    ...This is a clean hotel in a convenient location, just a short drive to campus. Our suite on the 17th floor was very spacious, even with the bed opened from the sleeper sofa, and it had a great view of the surrounding buildings and river... The location is about a 10 minute walk to PPG Paints Arena, which we did walk to get to a comedy show that Saturday night... Along the way we passed several nice restaurants, which we would have eaten at if we hadn’t had other plans... The valet service took a while to retrieve cars, regardless of time of day (4pm, 10pm, or 9:30am)... Another thing was that they ran out of forks at the breakfast buffet... BTW, the buffet itself was good, and the made-to-order omelettes were great... Lastly, the room only had 2 bath towels, and while the front desk quickly got me another this was the first hotel we’ve stayed at that didn’t have 4 towels especially in a room that was designed to accommodate that number of guests... Overall this is a nice hotel, and we would definitely stay again...
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Gramma32162 wrote a review Dec 1
The Villages, Florida21 contributions24 helpful votes
Family came for the Thanksgiving weekend. First time to Pittsburgh. Great location for the parents & 2 children. Walked to the Xmas Market & the Penguin game. They booked a 3 room suite. They were very pleased with the staff and made to order breakfast. They are returning in March & will stay here again
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Date of stay: November 2023Trip type: Traveled with family
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trio556 wrote a review Apr 2023
177 contributions70 helpful votes
Hotel's Favorite
Great location if you are on your own for business. 12 min safe walk to PNC Park if Pirates are in town. 12 minute walk to PPG arena if an event (Penguins) are in town. Historic building that is updated. Spacious room, plenty of water pressure, standing shower, ample work space. My room over looked Melon park and most rooms are 14-24th floor (nice view). Climate control worked well and my room also had a wet bar area. Plenty of counter space in bathroom and ample linens. Hairdryer and ironing board. Standard WiFi supported TEAMs call. Parking is NOT attached, but just across street and inexpensive ($16 day). Valet is available. Embassy meals were very adequate (both breakfast and happy hour). Yuengling on tap. Tip - need key card to access your room floor (plenty of lifts).
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Date of stay: April 2023Trip type: Traveled on business
Room Tip: Book room facing park. Garage across street is tight. No receipt giving from automated exit.
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Patrick C wrote a review Nov 2023
Galena, Ohio2 contributions
We had a nice stay with family for Thanksgiving and have stayed here before. The hotel is centrally located, and perfect for seeing the sites in Pittsburgh. On this stay, a large group of youth hockey players and their parents were quite disruptive. The kids (mostly around 10 years old or so), played hockey in the hallway outside our room until after midnight, with parents present, on Thanksgiving night and the night after. Hotel management tried to address the issue, but the parents would let the kids back out after a couple of hours. Most of the parents were in the lobby getting drunk, while a couple of the parents stayed back or took turns staying with the hall-hockey players. This is a situation where the hotel clearly should have kicked the group out after they ignored the repeated requests of management. My advice: if you stay here and see any signs of atypical, but not non-uncommon, kids’ club sport obnoxious parent behavior, leave, and demand a refund. I have kids who play or have played club sports, and we somehow manage to control ourselves, but we’ve also seen other teams/clubs who promote a culture that welcomes 45 year old men who are pining for their days as frat boy wannabe jocks, who everyone else hates. That’s what we dealt with at the Embassy Pittsburgh Downtown this weekend. Hopefully they learn from this.
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Date of stay: November 2023Trip type: Traveled with family
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Response from Isaiah Escobar, Guest Services / Front Office at Embassy Suites by Hilton Pittsburgh Downtown
Responded 6 days ago
I apologize for the conditions of your stay, and we are addressing your concerns. We hope that you consider trying us again and thank you for your stay. Please feel free to reach out to our management team so we can make it right for you. (412) -338 - 2200
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GallopingHelm wrote a review Nov 2023
Boston, Massachusetts23 contributions1 helpful vote
Nice downtown location in the middle of Pitt. It's nice that they have the free happy hour in the evening, but the line was long. Same with the omelet station in the morning. We gave up after 15 minutes, and settled for the lousy scrambled eggs. As far as the rooms, it's a typical Embassy, with the nice large room. Hotel is unique, the lobby is on the top floor (25th). The staff was great. I've stayed there before, and will stay again.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isaiah Escobar, Guest Services / Front Office at Embassy Suites by Hilton Pittsburgh Downtown
Responded 3 weeks ago
Thank You! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nikki wrote a review Nov 2023
3 contributions
After looking at the listed below reviews my mate and I was scared to stay here. But upon checking in it’s located downtown and has a vintage look about itself. At check in the receptionist was helpful and polite. My room was clean and view was amazing. Breakfast was edible but am not a big hotel breakfast person but my mate enjoyed it. Valet parking is a bit pricey but so convenient because we walked everywhere or rode the underground trolley. To sum it up if you’re looking for something moderate and up to date, personally parking (free), personally home cook breakfast then this hotel isn’t for you. But be open minded and realize it’s located downtown in a vintage style building and it’s safe , no bugs, clean and rodent free. And yes the hotel furniture in the room are outdated but dang we all have been over someone house that has outdated furniture but it was still clean. Thanks for the stay!!!!
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Date of stay: November 2023
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Trip type: Traveled as a couple
Room Tip: Don’t always allow what the negative comments stop you from booking. Everyone has different taste.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isaiah Escobar, Guest Services / Front Office at Embassy Suites by Hilton Pittsburgh Downtown
Responded 3 weeks ago
Thank you for your stay! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jason H wrote a review Oct 2023
1 contribution
Staff not friendly and very unhelpful. Especially manager Carol. The cost of the rooms are definitely not worth staying here. You will be left feeling helpless and that they could care less about human beings or customers.
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Date of stay: October 2023
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Response from Isaiah Escobar, Guest Services / Front Office at Embassy Suites by Hilton Pittsburgh Downtown
Responded 2 weeks ago
We apologize for the conditions of your stay; we are working to improve guest experience for all guest and thank you for bringing your concerns to our attention. We do hope that you consider staying with us in the future so we can make it right.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dan J wrote a review Oct 2023
Minneapolis, Minnesota1 contribution
I would stay away from this place. Staff is very rude. The hotel room was not very clean and bathroom still had people's trash and marks on the toilet. I tried to let staff know but they were dismissive and manager refused to speak with me through 2 days. Wish I booked elsewhere
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Date of stay: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isaiah Escobar, Guest Services / Front Office at Embassy Suites by Hilton Pittsburgh Downtown
Responded Oct 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
amhoseini wrote a review Oct 2023
7 contributions6 helpful votes
I stayed at Embassy Suites several times in other cities and I was really happy with their quality of service. When decided to visit Pittsburgh with my family, one of my main options was Embassy Suites... but this time, I had a very unpleasant experience, especially. The Sofa bed was terrible, so we preferred to sleep on the ground! There was not enough towels in the room, so we called the front desk and requested for more towels. The cleaners didn't clean some part of suite at all.....
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Review collected in partnership with Embassy Suites Hotels
Date of stay: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isaiah Escobar, Guest Services / Front Office at Embassy Suites by Hilton Pittsburgh Downtown
Responded Oct 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We are working to improve guest experience and hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dana T wrote a review Oct 2023
Brooklyn, New York3 contributions
While we would not have normally booked a Embassy Suites, it was one of the few hotels availability. That’s said, was one do the worst hotel experiences I have ever had. I am a frequent traveler (both domestic and international) and this was sub par. The front desk did not respond to any of our requests including: housekeeping to service our room, broken/flickering light in the bedroom, more towels, a blanket as the bed only had one thin sheet, soap for the shower. Additionally, the cable was in and out which we were told was not able to be serviced due to a larger issue
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Date of stay: October 2023Trip type: Traveled as a couple
Room Tip: Do not book
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isaiah Escobar, Guest Services / Front Office at Embassy Suites by Hilton Pittsburgh Downtown
Responded Oct 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Like2Travel4Fun wrote a review Sep 2023
Boise, Idaho51 contributions25 helpful votes
Embassy Suites downtown is in need of a refreshing. We stayed in a two room king suite for three nights and were a bit disappointed given our prior experiences at Embassy Suites in other locations. The rooms themselves felt run down with scared up furniture and carpet that could have used a more thorough cleaning. The in-room coffee had not been restocked and the room was short on towels and no floor mat. The breakfast buffet food was decent, but the area pretty much a mess with food and drink spilled nearly everywhere. The highlight was the cook to order egg station. The folks at the front desk were friendly and helpful as well as the valet downstairs who took great interest in getting our taxi arrangement correct.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Isaiah Escobar, Guest Services / Front Office at Embassy Suites by Hilton Pittsburgh Downtown
Responded Oct 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We hope you will consider staying with us in the future and are working to improve guest experience for all.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$166 - $208 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaPittsburgh
NUMBER OF ROOMS
225
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EMBASSY SUITES BY HILTON PITTSBURGH DOWNTOWN $152 ($̶2̶1̶6̶) - Updated 2023 Prices & Hotel Reviews - PA

Frequently Asked Questions about Embassy Suites by Hilton Pittsburgh Downtown
Which popular attractions are close to Embassy Suites by Hilton Pittsburgh Downtown?
Nearby attractions include Liberty Magic (0.1 miles), Heinz Hall (0.2 miles), and Benedum Center (0.2 miles).
What are some of the property amenities at Embassy Suites by Hilton Pittsburgh Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Embassy Suites by Hilton Pittsburgh Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Pittsburgh Downtown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Pittsburgh Downtown?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Embassy Suites by Hilton Pittsburgh Downtown?
Conveniently located restaurants include Eddie V's Prime Seafood, The Capital Grille, and Proper Brick Oven and Tap Room.
Are there opportunities to exercise at Embassy Suites by Hilton Pittsburgh Downtown?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Embassy Suites by Hilton Pittsburgh Downtown located near the city center?
Yes, it is 0.07 miles away from the center of Pittsburgh.
Are any cleaning services offered at Embassy Suites by Hilton Pittsburgh Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Embassy Suites by Hilton Pittsburgh Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Embassy Suites by Hilton Pittsburgh Downtown?
Many travelers enjoy visiting Heinz Memorial Chapel (2.4 miles), Phipps Conservatory and Botanical Gardens (2.7 miles), and Point State Park (0.6 miles).