...The hotel is located centrally but not in a location I would stay again...

Very convenient location, right next to the Convention Center...

...The location was good, once I got away from that immediate area, lots to see on “the point”...

...This is a clean hotel in a convenient location, just a short drive to campus... The location is about a 10 minute walk to PPG Paints Arena, which we did walk to get to a comedy show that Saturday night...

...We left for our concert running on very little energy. When we came back from the concert and went to the room the thermostat read 90...

...Pool needs some work with presentation...

...The rooms were typical embassy suites rooms, with the separate bedroom, good for us since one of us is an early riser...

The good is nice rooms, comfortable beds and nice breakfast...

...The rooms were large, clean, quiet, with a good bed for sleeping...

...My attention was on how my room was consistently at 81 degrees and the thermostat did not work...

A/C stuck on 68F but room felt like 80...

...Called front desk and the lady did help by moving us to a new room. When we got to the new room thermostat read 89 degrees and the A/c was not working at all...

...Rooms need a good cleaning Room 1512 air vent was atrocious...

...The walls were chipped and stains on the ottomans. The room did not shout I am clean.The bellhop was wonderful as were the staff...

...First Jared stated the hotel was sold out and that he couldn’t offer the typical diamond upgrade. Upon showing him the mass availability of rooms on the Hilton site, he conceded but said he would not offer an upgrade even though the queen room was $8 more...

...First of all, it was extremely hot out this weekend, and the AC didn’t work in our room, at all... They made zero effort to make this right, despite spending top dollar for the room...

...We had a corner room on the 22nd floor - room 2219. Excellent views and the room was very large... We were able to get it back in so we could get out of the room...

...The room could have been cleaned better, there was hair on the bed, which isn’t a huge deal, but the pullout sofa had peanuts and other food particles in it which was a bit rough... Housekeeping came knocking on our, and many other doors before the 11am check out time...

...Room was a little smaller than a regular Embassy Suites (it was built inside an old factory)...

Reception staff are unprofessional and require training eg saying wrongly there is a balance to pay on the room then after a very long computer search deciding that everything is fine with no subsequent apology or “goodbye , hope you had a nice stay” Rooms are not serviced until the 4th day and sinks do not drain properly / flush keeps breaking and needs you to reattach a plastic component inside the tank ...

...The rooms were spacious with a good selection of channels on the tv...

We stayed at this hotel when in Pittsburgh to visit my son... I was looking for a suite, a complimentary breakfast, and close proximity to my son... The Embassy Suites seemed to be the one; the rate was far more reasonable that other hotels in the area... The rooms were typical embassy suites rooms, with the separate bedroom, good for us since one of us is an early riser... I had arranged for a late checkout, had the do not disturb sign up, but that was not evidently relayed to the housekeeping staff who entered our room while we were out to lunch...

...Spacious room, plenty of water pressure, standing shower, ample work space... Climate control worked well and my room also had a wet bar area... Tip - need key card to access your room floor (plenty of lifts)...

When I arrived they checked me in and sent me to my room, I promptly returned to lobby because the room was not what I had booked, they informed me that king bed rooms were sold out... I suspect they bumped me because I booked with credit card points and not cash...

...The room size was okay but don’t expect cleaning... It was overpriced comparing with other hotels in the area...

...The ceiling in the bathrooms have water damage...

...My wife and I spent 4 nights in the Embassy Suites in downtown Pittsburgh. The rooms were large, clean, quiet, with a good bed for sleeping...

...This is a clean hotel in a convenient location, just a short drive to campus. Our suite on the 17th floor was very spacious, even with the bed opened from the sleeper sofa, and it had a great view of the surrounding buildings and river... Lastly, the room only had 2 bath towels, and while the front desk quickly got me another this was the first hotel we’ve stayed at that didn’t have 4 towels especially in a room that was designed to accommodate that number of guests...

...Our room was on the corner of the 22nd floor and had views into downtown, of the river and into PNC Park. The room layout was perfect as it had plenty of space and was very functional...

...I would rather go anywhere else for breakfast... Omelets might be good if you’re willing to stand in a line for an hour...

...My biggest gripe was paying $38 a night for valet parking. Your other option is park yourself for $30, with no in and out privileges...

...Rooms need a good cleaning Room 1512 air vent was atrocious...

...No help at all told me there nothing he could do and was unwilling to provide any compensation for our troubles...

...The hotel is located centrally but not in a location I would stay again...

...First Jared stated the hotel was sold out and that he couldn’t offer the typical diamond upgrade. Upon showing him the mass availability of rooms on the Hilton site, he conceded but said he would not offer an upgrade even though the queen room was $8 more... It only got worse when he refused to give two extra bottles of waters for my kids, citing Hilton policy and that he would only give the two waters...

We were so excited to stay in the heart of downtown Pittsburgh, and ended up being very disappointed... We filed a complaint, and had 2 different repairmen look at it, and it did not help... They made zero effort to make this right, despite spending top dollar for the room...

...Have to get used to going up for lobby and breakfast... Parked our car across the street to save some money...

...Manager was really nice until I asked for 2 additional bottles of water... The parking is a breeze and anyone complaining has never stayed in a city before, $36 a day with in and out privileges is a great deal...

...It does have an adjacent cafe, but I would not recommend it for breakfast...

The breakfast omelette is well worth a taste, with really good selection of fillings and cooked just right...

...Also for a lot less money you can park your car at the Mellon Square Garage across from the hotel...

...Parking is NOT attached, but just across street and inexpensive ($16 day)...

We stayed at this hotel when in Pittsburgh to visit my son... The Embassy Suites seemed to be the one; the rate was far more reasonable that other hotels in the area... In the future I’d likely try to find a hotel near the U district, much cleaner there, even if the rates are higher...

When I arrived they checked me in and sent me to my room, I promptly returned to lobby because the room was not what I had booked, they informed me that king bed rooms were sold out. I made this reservation 20 days before my stay, plenty of time to notify me as I would have gone somewhere else... I suspect they bumped me because I booked with credit card points and not cash...

...It was overpriced comparing with other hotels in the area...

We had a ladies night & had it not been for the ladies I came with, I would have ask for money back... Please shut down & renovate accordingly...

...When I arrived the next day, the staff would not help me with the remaining four days and was told to re-book even though I stayed there 5 times in the calendar year...

...I have a VW GTI, manual shift that is known as a fun car to drive...

...We requested housekeeping once (left a nice tip) n were given towels only (no soap, coffee, cleaning, etc)...

...Also we didn't have a full roll of TP when checked in and no spare. So I happen to see housekeeping cart and took one off of cart... Parked our car across the street to save some money...

...Housekeeping came knocking on our, and many other doors before the 11am check out time... Overall a really good hotel in the center of the city that needs some slight improvements, mostly on the housekeeping side of things...

...The bathroom could use a good detail cleaning (tile grout was gross), and lots of built up dust and crud on the floor next each side of the bathroom vanity... In the future I’d likely try to find a hotel near the U district, much cleaner there, even if the rates are higher...

...Did not see any cleaning staff in the hallways for the 2 nights I was there. Our shampoo, conditioner and soap bottles in the shower were empty...

...Spacious room, plenty of water pressure, standing shower, ample work space... Plenty of counter space in bathroom and ample linens...

...The rooms were large, clean, quiet, with a good bed for sleeping...

...This is a clean hotel in a convenient location, just a short drive to campus... Lastly, the room only had 2 bath towels, and while the front desk quickly got me another this was the first hotel we’ve stayed at that didn’t have 4 towels especially in a room that was designed to accommodate that number of guests...

I came in town for my fathers funeral... The service desk is lackadaisical and the valet service is subpar... No one greeted me with my bags and the valet guy ignored me because he was on the phone... I had to park and go look for the valet attendant...

...When i asked the front desk for help they said there was nothing they could do. After getting no sleep, in the morning I asked the front staff again for help... Called front desk and the lady did help by moving us to a new room... At this time it was 3pm so i went to the front desk and spoke to supervisor... No help at all told me there nothing he could do and was unwilling to provide any compensation for our troubles... He did send someone to the room to look at AC...

...The room did not shout I am clean.The bellhop was wonderful as were the staff... On the plus side a friendly staff and prompt bellmen give the hotel a higher star rating...

...We were able to get it back in so we could get out of the room. The maintenance man came up to check it and said he'd come back the next day to fix it... He had quite a hard time trying to get it fixed - took a couple of hours but he stayed with it and got it done... The bar/restaurant only had 1 person working the entire time and she had to make the drinks, wait on tables, take food orders, go get the food out of the kitchen, clean the tables etc...

...Checked in with my two kids with Jared who said he was the manager... Upon showing him the mass availability of rooms on the Hilton site, he conceded but said he would not offer an upgrade even though the queen room was $8 more... I’ve never been refused an upgrade especially when so much availability existed...

...Have to get used to going up for lobby and breakfast... The Valet people were always very friendly and helpful... But thought that at times needed more help to keep supplies of silverware and bowls up to all that were eating... Also we didn't have a full roll of TP when checked in and no spare... Staff at desk were very friendly and helpful...

...We filed a complaint, and had 2 different repairmen look at it, and it did not help...

Upon check-in we were not informed about happy hour (n wasn't on written sheet we were given), we later overheard about it. There were very long lines moving very slowly for breakfast n happy hour...

Great property and good staff... He was working alone and had a long line and still made sure to take care of everyone and give a personal touch... Manager was really nice until I asked for 2 additional bottles of water... The stars of the show though, are the kitchen staff... The bartender for the managers reception was unreal... Had suggestions for everyone, knew the city like the back of his had and was so personable... The breakfast omelette staff was incredible and had a short chat with everyone while cooking the food, real life of the party... Housekeeping came knocking on our, and many other doors before the 11am check out time... The parking is a breeze and anyone complaining has never stayed in a city before, $36 a day with in and out privileges is a great deal...

Reception staff are unprofessional and require training eg saying wrongly there is a balance to pay on the room then after a very long computer search deciding that everything is fine with no subsequent apology or “goodbye , hope you had a nice stay” Rooms are not serviced until the 4th day and sinks do not drain properly / flush keeps breaking and needs you to reattach a plastic component inside the tank . Breakfast and bar staff are nice but seem demoralised and exhausted ...

The good is nice rooms, comfortable beds and nice breakfast... Also for a lot less money you can park your car at the Mellon Square Garage across from the hotel...

...12 min safe walk to PNC Park if Pirates are in town. 12 minute walk to PPG arena if an event (Penguins) are in town... Spacious room, plenty of water pressure, standing shower, ample work space... Parking is NOT attached, but just across street and inexpensive ($16 day)... Embassy meals were very adequate (both breakfast and happy hour)... Tip - need key card to access your room floor (plenty of lifts)...

...Staff is super nice and the fitness center, pool and breakfast are amazing... It is also a 15 minute walk to PNC Park and the Heinz Center...

...I had to deal with two of them and they don’t have the minimum standards of customer service... You have to walk to the reception to ask for toilet papers and deal with the unwelcoming staff... There is an old dusty coffee machine, and you can’t use it because they don’t provide water...

When I arrived they checked me in and sent me to my room, I promptly returned to lobby because the room was not what I had booked, they informed me that king bed rooms were sold out. I made this reservation 20 days before my stay, plenty of time to notify me as I would have gone somewhere else...

...The staff does not have uniforms (everyone had on sweatpants)... The breakfast was ok (very greasy sausage) & tiny cups for juice...

...When I arrived the next day, the staff would not help me with the remaining four days and was told to re-book even though I stayed there 5 times in the calendar year...

...Apparently the valet guys knew this... Well, my mechanic just told me what happened...

...Every staff member we encountered during our 2 night stay at the Embassy Suites in downtown Pittsburgh was pleasant and the staff at breakfast were particularly friendly and helpful... It was in the middle of downtown and made navigating the area very easy... It is right in between the Wood St and Steel Plaza light rail stations...

...This is a clean hotel in a convenient location, just a short drive to campus... The valet service took a while to retrieve cars, regardless of time of day (4pm, 10pm, or 9:30am)... I didn’t time each request, but using the app I made the requests in our room and after a long walk down the hallway, then waiting for an elevator, we still waited a few minutes outside before our car arrived... Another thing was that they ran out of forks at the breakfast buffet... Lastly, the room only had 2 bath towels, and while the front desk quickly got me another this was the first hotel we’ve stayed at that didn’t have 4 towels especially in a room that was designed to accommodate that number of guests...

...The fitness center a/c did not work... No one greeted me with my bags and the valet guy ignored me because he was on the phone... I had to park and go look for the valet attendant...

A/C stuck on 68F but room felt like 80...

I've stayed in many Embassy Suites over the years, and they've always been the same (interior atrium, older design, average rooms, etc.). Let me tell you, Pittsburgh's Embassy Suites is different - it is 5-star and fabulous all the way...

...On the plus side a friendly staff and prompt bellmen give the hotel a higher star rating...

...First night A/C was making an awful noise...

...Pool needs some work with presentation...

Upon check-in we were not informed about happy hour (n wasn't on written sheet we were given), we later overheard about it. There were very long lines moving very slowly for breakfast n happy hour... The shower was whimpy, pulsed water in our sink...

...First Jared stated the hotel was sold out and that he couldn’t offer the typical diamond upgrade... I’ve never been refused an upgrade especially when so much availability existed...

...Have to get used to going up for lobby and breakfast. Loved our room that had great views over looking the PNC stadium and the bridge.Even had a window in our bathroom... The Valet people were always very friendly and helpful... Thought the breakfast was fabulous with all the choices that were delicious... Also we didn't have a full roll of TP when checked in and no spare... We had another room rented and they had a rather large frig... Staff at desk were very friendly and helpful...

...The breakfast was very good but the coffee was watery... Excellent views and the room was very large...

Great property and good staff... Manager was really nice until I asked for 2 additional bottles of water... Had suggestions for everyone, knew the city like the back of his had and was so personable... The parking is a breeze and anyone complaining has never stayed in a city before, $36 a day with in and out privileges is a great deal...

...Also, a really good IPA at the bar. The gym area is OK, with some cardio equipment, a functional trainer and some dumbbells... The rooms were spacious with a good selection of channels on the tv...

We stayed at this hotel when in Pittsburgh to visit my son. I chose it because it was a fairly easy bus ride for my son to join us for a visit... I was looking for a suite, a complimentary breakfast, and close proximity to my son... My son doesn’t drive, but we were able to see and do lots in our short time, within walking distance... The rooms were typical embassy suites rooms, with the separate bedroom, good for us since one of us is an early riser... I had arranged for a late checkout, had the do not disturb sign up, but that was not evidently relayed to the housekeeping staff who entered our room while we were out to lunch... In the future I’d likely try to find a hotel near the U district, much cleaner there, even if the rates are higher...

The good is nice rooms, comfortable beds and nice breakfast... Our shampoo, conditioner and soap bottles in the shower were empty... Also for a lot less money you can park your car at the Mellon Square Garage across from the hotel...

...12 min safe walk to PNC Park if Pirates are in town. 12 minute walk to PPG arena if an event (Penguins) are in town... Spacious room, plenty of water pressure, standing shower, ample work space... Climate control worked well and my room also had a wet bar area... Plenty of counter space in bathroom and ample linens... Standard WiFi supported TEAMs call... Parking is NOT attached, but just across street and inexpensive ($16 day)... Embassy meals were very adequate (both breakfast and happy hour)... Tip - need key card to access your room floor (plenty of lifts)...

...Staff is super nice and the fitness center, pool and breakfast are amazing. Only problem is that the lobby is on the 25th floor which is odd, but other than that, the rooms are super spacious and nice and the food was amazing!... It is also a 15 minute walk to PNC Park and the Heinz Center...

...You have to walk to the reception to ask for toilet papers and deal with the unwelcoming staff...

...They covered the hottub in the pool area, which is very disappointing...

...Every staff member we encountered during our 2 night stay at the Embassy Suites in downtown Pittsburgh was pleasant and the staff at breakfast were particularly friendly and helpful... It was in the middle of downtown and made navigating the area very easy... Market Square and plenty of restaurants were only a few blocks away... It is right in between the Wood St and Steel Plaza light rail stations... We attended 2 Pirates baseball games, a University of Pittsburgh football game and rode bikes along the Three Rivers Heritage Trail and this was a great base to do it all from... Our room was on the corner of the 22nd floor and had views into downtown, of the river and into PNC Park... The room layout was perfect as it had plenty of space and was very functional... We could not have been more pleased with our stay here and would definitely return if we visit Pittsburgh again...

...This is a clean hotel in a convenient location, just a short drive to campus. Our suite on the 17th floor was very spacious, even with the bed opened from the sleeper sofa, and it had a great view of the surrounding buildings and river... The location is about a 10 minute walk to PPG Paints Arena, which we did walk to get to a comedy show that Saturday night... Along the way we passed several nice restaurants, which we would have eaten at if we hadn’t had other plans... The valet service took a while to retrieve cars, regardless of time of day (4pm, 10pm, or 9:30am)... Another thing was that they ran out of forks at the breakfast buffet... BTW, the buffet itself was good, and the made-to-order omelettes were great... Lastly, the room only had 2 bath towels, and while the front desk quickly got me another this was the first hotel we’ve stayed at that didn’t have 4 towels especially in a room that was designed to accommodate that number of guests... Overall this is a nice hotel, and we would definitely stay again...