Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#12 of 78 hotels in Pittsburgh
Location
4.8
Cleanliness
4.8
Service
4.5
Value
4.3
Unwind in a contemporary guest room at the Hilton Garden Inn Pittsburgh Downtown hotel and find everything you need for a comfortable and productive stay. Enjoy a peaceful night's sleep on the Serta Perfect Sleeper™ bed and watch movies on the HDTV. Catch up with work at the desk and surf the web using complimentary WiFi. We also offer practical amenities such as a fridge, microwave and tea/coffee maker to help you feel at home. Upgrade to a stylish suite for extra space with separate sleeping and living areas. Host your next important business meeting or social event at Roost in this Pittsburgh hotel with just under 6000 sq ft of flexible private event space. Relax and enjoy a bite to eat or drink in our onsite restaurant Revel, for a unique culinary experience
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Good location for tourists and ball games. Hilton quality throughout. Parking garage is separate so had to take 2 different elevators but not a big deal; was $30 a night to park. No concierge or other information available so know where you are going and how to get there beforehand.
Read more
Review collected in partnership with Hilton Garden Inn
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed while visiting town for a Pirates game. The walk t the stadium is easy and lively. The location in Market Square puts you right in the heart of the city within walking distance to all North Shore (who doesn't love walking across the Clemente Bridge!?!?) and other attractions like PPG plaza fountains where the ice skating rink is during the winter. We got up on a Sunday morning and had a fun stroll around the city. The hotel was also very clean and the room was comfortable with a really nice shower. However, we encountered a problem using the elevator upon arrival. We checked in using the Digital Key (which seemed preferred by the hotel), but could not get it to work in the elevator. I have read this in other reviews also. While this doesn't seem like a huge deal, it was because a wedding party/guests were filling the lobby when we checked in making everything that much slower. The parking is very convenient. While $30 a night seems steep, I felt our car was safe and the parking garage elevator is connected to the hotel, so it was easy. I was frustrated that the hotel website advertised the Revel restaurant opening at 7am on Sunday, when in reality it did not open until 10am for Brunch. My only other complaint was the change in Hilton gold member rewards. The reward is no longer continental breakfast, but a flat rate you can spend anytime of day. This may actually work out better for some, but I had a hard time getting answers from the front desk staff on what the reward covered. And, I had to make a call days later to get the money credited because it did not automatically occur. I would have never known if I didn't check my cc statement. That is really annoying. However, the hotel staff I spoke to was very accommodating and fixed the mistake immediately.
Read more
Date of stay: July 2021
Value
Location
Room Tip:Higher rooms have great views if facing Market Square
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown
Responded Sep 14, 2021
The TravelGirl525, Thank you so much for your feedback regarding your recent stay with us and we will use this feedback to improve our service in the future. I am very sorry for the issues you encountered during your stay with the food and beverage options on property. Again, thank you for taking the time to provide your feedback and we hope you will choose to stay with us again should you return to Pittsburgh.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hilton Garden Inn Pittsburgh Downtown has an ideal location downtown, and is within walking distance of nearly everything. The lobby is nicely designed and the rooms are very comfortable. Staff were all professional and friendly. The food at Revel was not good, and I would not recommend the breakfast option.
Read more
Review collected in partnership with Hilton Garden Inn
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hsandoe, Front Office Manager at Hilton Garden Inn Pittsburgh Downtown
Responded Apr 22, 2020
Barry F, Thank you for your review. I would like to apologize that the food at Revel did not meet your expectations however, I am happy to hear you enjoyed the staff and location. We hope to see you again if your travels bring you back to Pittsburgh.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked a room block here for our wedding located nearby. The customer service appeared wonderful at first and they seemed to be easy and transparent to work with, but quite frankly it turned out to be an awful experience and probably the most disruptive and stressful part of planning our wedding. We had difficulty securing additional rooms for our guests once the block ended despite there being availability still and being told that the rate would continue to be honored as long as there was availability. They overbooked the hotel for that weekend and called my maid of honor the morning of my wedding to see if she would give her room up for a future stay. Most frustratingly, we booked a room on behalf of one of our wedding guests who was also our wedding officiant. During booking we put our own card down for the room in order to pay for the room as a thank you for this guest, along with instructions not to charge the guest themselves. They misspelled our email 3 times so it took multiple calls just to get the confirmation email sent to us. When we called the day of their check in to confirm the details, our card was no longer on file, so we supplied it again and were assured it would be taken care of. Three days after our wedding while on our honeymoon we realized we still hadn’t been charged for the room. When we called we were told that actually no one was charged and we had to again provide our card number to pay for their room. We were then charged for the room, but incredibly dismayed the following day to hear that our guest had also been charged. That took another call to adjust. The rooms were fine, the location was great for our guests, and shockingly the hotel staff did deliver the welcome bags we provided for our guests, but it was such a hassle in the immediate lead up and following the wedding that I would absolutely not recommend anyone use this hotel for a wedding or other event because the communication and organization is horrific.
Read more
Review collected in partnership with Hilton Garden Inn
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown
Responded Sep 14, 2021
vecczimm, I would like to apologize for the issues you encountered during your weekend with us. I can assure you this is not the standard level of service that we strive to provide. .Thank you for providing your feedback.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family just returned from a stay here and all I can say is wow! The location of this hotel cannot be beat! It’s an easy walk to many attractions and restaurants. Hotel was very clean and staff was super friendly. Parking was a breeze and we loved that the parking garage was connected to the hotel. We will definitely stay here again next time we are in Pittsburgh!
Read more
Date of stay: June 2021Trip type: Traveled with family
Room Tip:Ask for a high floor facing Market Square.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown
Responded Jun 23, 2021
Good evening TravelingAwaits, Thank you for your review, we appreciate the 5 stars. We are so happy to hear that you enjoyed the location of our property. It is definitely very convenient for our guests! We can't wait to see you the net time you visit Pittsburgh.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great experience on all fronts We walked into a light, colorful and immaculately clean lobby only to be greeted warmly by the woman at the desk. She was appropriately conversational, make sure our room arrangements were to our liking, and then she made sure to put us in a room with a spectacular view of Pittsburgh. The room was large, beautifully decorated with comfy bedding and pillows (essential) and all the usual amenities PLUS a microwave— this was the thing that thrilled me the most because it’s the one thing that most hotels do not provide in room and that I wish that they did! Simple but appreciated Per Covid restrictions, cleaning crew does not come in daily however the girls taking care of our floor make sure we had enough coffee and accessories for our trip. Polite and friendly. Highly recommend, great deal for the dollars
Read more
Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evan C, Public Relations Manager at Hilton Garden Inn Pittsburgh Downtown
Responded Apr 18, 2022
Thank you so much for sharing your experience DrLiz! We certainly appreciate the review and the kind words. We are so glad that you found everything about your experience to be outstanding. We look forward to seeing you the next time you are staying in the Pittsburgh area!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was in town with my son for his audition to Point Park University. I had made a reservation at another hotel through Booking.com. After a long drive we arrived at 11:00pm to the other hotel to find we didn’t have a reservation and the hotel was sold out. The hotel staff helped me find a room at The Hilton Garden Inn. Nicole at the Hilton was amazing!! Not only did she give us a beautiful room, she matched the price of the special rate at the other hotel and extended my check out time. The room was beautiful, VERY clean and comfortable. She went over and beyond with her customer service. I highly recommend this hotel.
Read more
Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hsandoe, Front Office Manager at Hilton Garden Inn Pittsburgh Downtown
Responded Apr 22, 2020
iMoody630, Thank you so much for your review. We will definitely pass this review on to Nicole. We are lucky to have her as part of our team and I'm so happy she was able to assist you with your reservation and ensure you had a pleasant stay. We hope to see you again if your travels bring you back to Pittsburgh.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was not up to my standards for what Hilton is known for. The good thing is that the rooms were clean and renovated. The bad thing is that the customer service was horrible because the front desk staff were not knowledgeable, there was poor communication, and they made us wait too long for the room for the price we paid. The good thing is that the person gave us free snacks and free parking because of the situation; but there was more they could have done. For example, the front desk staff could have assigned us the room in the afternoon although it was not ready. Instead, they made us wait until 11:45 pm to check into the room. They also could have been honest whether or not we had free breakfast included in the package or not because the answer varried from staff.
I do not know if I will ever stay at another Hilton property elsewhere. I will certainly look at other places before deciding HIlton.
Read more
Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Overall, not satisfied with this hotel. Bathroom had mold in the shower, hallways smelled very musty, was a disappointing first trip for my daughter. We were notified upon arrival there was no breakfast service, and our flight out was canceled and while the hotel had rooms, they wanted to charge us three times what we originally paid for each room to stay an additional night.
Read more
Review collected in partnership with Hilton Garden Inn
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benjamin Ward, General Manager at Hilton Garden Inn Pittsburgh Downtown
Responded Jan 8, 2022
Hello, Jroscoe20, Thank you for taking the time to provide feedback about your recent stay. We value all feedback as a gift, and yours is certainly no exception. I've shared your comments with our Executive Housekeeper to address the shower in the room you stayed in, as well as the smell you noticed in the hallway. Neither are indicative of the feedback we typically receive, so we will exhaust all efforts to prevent similar feedback from future guests. I'm sorry to hear that your flight was cancelled. As with any hotel, our rates do fluctuate based on demand, and according to your reservation, the additional night you would have liked to add had a higher rate due to it being the last home Steeler's game. As such, our availability was at, or near sold-out for weeks in advance. I apologize for the inconvenience but do hope you understand. If ever back in Pittsburgh I trust that if given another opportunity, we'll accommodate you with an experience more exemplary of what typically garners the positive reviews we're accustomed to receiving. Until then, safe travels!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Convenient parking for inner city. I enjoyed my stay at this hotel. I was there for five days. Everything couldn’t have been more convenient. The parking was expensive but worth it because it was the best parking I’ve ever had at an inner-city hotel. If I ever go to Pittsburgh again I will make sure to stay in this very hotel.
Read more
Review collected in partnership with Hilton Garden Inn
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown
Responded May 19, 2021
Hello, Thank you for your 5 star review, we really appreciate it. We are thrilled that you enjoyed your stay!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Pittsburgh area.
PRICE RANGE
$176 - $308 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaPittsburgh
NUMBER OF ROOMS
197
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
