Hampton Inn & Suites Pittsburgh-downtown
1247 Smallman Street, Pittsburgh, PA 15222
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Avg. $152 /night, 3/17 - 3/18
$339
per night
$242
per night
$144
per night
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About
#4 of 78 hotels in Pittsburgh
Location
4.7
Rooms
4.6
Value
4.4
Cleanliness
4.7
Service
4.7
Sleep Quality
4.6
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Hampton Inn and Suites Pittsburgh-Downtown is located close to open food markets, street vendors and boutique shops. Our hotel offers complimentary breakfast and WiFi and is adjacent to the Senator John Heinz History Center and the University of Pittsburgh. We also offer a fitness and business center and free WiFi is included throughout the entire hotel. Guests will enjoy attractions such as PNC Park or Heinz Field, both of which are within walking distance to our hotel. We are also close to the Medical District. Also nearby is the Carnegie Museum of Natural History. Complimentary breakfast is offered daily and there are several restaurants within a short distance of the hotel. Restaurants such as Primanti Brothers, Cioppino, Church Brew Works, Lidia's Pittsburgh, Roland's and Osteria 2350.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Bicycle tours
Walking tours
Children's television networks
Electric vehicle charging station
Paid private parking on-site
Secured parking
Wifi
Hot tub
Pool / beach towels
Swimming pool toys
Indoor pool
Heated pool
Shallow end in pool
Breakfast available
Breakfast buffet
Complimentary tea
Kid-friendly buffet
Snack bar
Vending machine
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Charming
Languages Spoken
English, Spanish
Location
1247 Smallman Street, Pittsburgh, PA 15222
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 74 out of 100
74
Pittsburgh Intl Airport
13.2 mi•
See all flights
Westmoreland County Airport
33.2 mi•
See all flights
Rental Cars
19 Restaurants
within 0.3 miles
Reviews
4.5
2,439 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Hampton Inn & Suites Pittsburgh-Downtown earns rave reviews for its array of amenities, particularly the fresh complimentary breakfast and the convenience of free parking. Its prime location within easy walking distance of downtown attractions is frequently praised by many travelers.
Guests enjoy the Pittsburgh-themed decor and scenic river views from spacious rooms, although some point out signs of wear and cleanliness issues. The attentive service, especially from the breakfast staff and front desk, is often highlighted, as is the hotel's overall cleanliness and good value, despite some concerns.
Location
Convenient
Atmosphere
Scenic
Rooms
Comfortable
Value
Exceptional
Cleanliness
Meticulous
Service
Attentive
Amenities
Satisfactory
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Traveler rating
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Detailed Reviews
Nett is a very nice lady. Her and the other breakfast buffet people make sure the food is fresh and inviting. The quality is good. Everything is always hot. And a great variety of breakfast choices.
Thank you for all your hard work in providing excellent service to the hotel guests.
Thank you for all your hard work in providing excellent service to the hotel guests.
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Date of stay: November 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown
Responded Nov 22, 2024
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members, especially Nett! We will absolutely recognize her for her service. We hope to serve you on future visits to Pittsburgh! Best Regards, Paul Metzler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
I have started a 3-yr project in the Pittsburgh area for Penn State. This has become “my hotel” bc of location but mostly the people who work here. Holly Nika and James have all helped me at one time and keep me coming back. This can be a busy hotel bc it’s walking distance to museums, sports, and the strip. However the staff keep everything moving w good humor and efficiency. This is the place I stay in Pittsburgh and I have stayed at many other hotels: the industrialist, Omni, and Renaissance. Again it’s the people that make this place great and welcoming. Good work everyone. Also those other hotels are great too—-almost all Pittsburghers are friendly. I just wanted to point out why I stay here.
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Date of stay: September 2024Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown
Responded Sep 30, 2024
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members, especially Holly, Nika, and James! We will absolutely recognize them for their service. We hope to serve you on future visits to Pittsburgh! Best Regards, Paul Metzler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Great stay at this property, with excellent service provided by Holly at the front desk! She picked out a room away from the elevators (preferred) with a great view of the river! The free parking is a plus in addition to the location just steps away from a riverfront stroll, and a few blocks from the start of the Strip District. Room was clean and tidy without any issues to report. Noise level from surrounding rooms was never an issue, even with occupants on either side of my room. Breakfast services were plentiful and tasty for something quick to eat. Will definitely be back to stay when I come back "home" to the 'burgh!
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Date of stay: January 2024Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Metzler, General Manager at Hampton Inn & Suites Pittsburgh-downtown
Responded Feb 2, 2024
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of Holly! We will ensure that she is recognized for her exceptional service. We hope to serve you on future visits to Pittsburgh! Best Regards, Paul Metzler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lamont
Such a pleasant and helpful gentleman. He is an asset to your staff. Was extremely helpful with our parking situation. It was a pleasure to have conversation with him.
James
He assisted us upon check in and was very personable and pleasant. We requested additional towels and James was very quick to respond and delivered them himself.
Such a pleasant and helpful gentleman. He is an asset to your staff. Was extremely helpful with our parking situation. It was a pleasure to have conversation with him.
James
He assisted us upon check in and was very personable and pleasant. We requested additional towels and James was very quick to respond and delivered them himself.
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Date of stay: February 2025Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown
Responded Feb 3, 2025
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members, especially Lamont and James! We will absolutely recognize them for their service. We hope to serve you on future visits to Pittsburgh! Best Regards, Paul Metzler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a great location for visiting the Convention Center with it being a 5-10 minute walk. The front desk staff was friendly and helpful at arrival and during the stay. Parking is free and we did not have an issue finding a spot. There were two spaces allocated for EVs with a charger. Parking is behind the hotel and the door to the lobby in the rear of the building may only be accessed with a room key or with the Hilton digital key. Several restaurants are within a 10 minute walk. Breakfast was just ok and the staff struggled to keep items stocked. Some areas of the hotel are showing age (some peeling trim in rooms, marks on the walls, doors) and the breakfast area tables and coffee station were not always clean. Odd numbered rooms face the river and were quiet.
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Date of stay: February 2024Trip type: Traveled with family
Value
Location
Service
Room Tip:Â There is a water bottle filler located off of the lobby in the hallway on the way to the pool/gym.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Metzler, General Manager at Hampton Inn & Suites Pittsburgh-downtown
Responded Feb 13, 2024
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. We hope to serve you on future visits to Pittsburgh! Best Regards, Paul Metzler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at this hotel several times before, so this review is not based solely on one visit. The location is great, close to downtown, close to the Strip District. It also provides easy access to the biking/walking trail along the river that wraps around the Point to the Monongahela River side of the Point. It is a great place to bike or walk on protected trails along the rivers. Free parking is included with the room rate, a significant bonus for a downtown hotel (expensive parking in general). The hotel appears to be really well constructed, with excellent sound insulation. Despite all the noise of a downtown location and nearby bridges across the Allegheny River, the rooms inside remain remarkably quiet. It provides for a great night of sleep. Overall, this is a great choice for a stay in the downtown Pittsburgh area.
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Review collected in partnership with Hampton
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Metzler, General Manager at Hampton Inn & Suites Pittsburgh-downtown
Responded Sep 5, 2023
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. We hope to serve you on future visits to Pittsburgh! Best Regards, Paul Metzler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WARNING: Do not check in on Hilton app...staff has not been trained on how to deal with these types of check ins and we got double booked. Hotel won't respond to my emails asking to rectify this. We even mentioned we were worried this would happen to front desk but they told me not to worry (I'm worried now). Other issues include:
1. Front desk attendant, when checking us in, kept saying how tired he was and that he "wasn't good at computers"
2. Heard housekeeping complaining about place with one saying "I don't care, I have another job offer"
3. Hot breakfast is awful...even by free hotel breakfast standards
4. Not enough parking.
5. Pool is dirty.
Lots of other hotels is area to choose from.
1. Front desk attendant, when checking us in, kept saying how tired he was and that he "wasn't good at computers"
2. Heard housekeeping complaining about place with one saying "I don't care, I have another job offer"
3. Hot breakfast is awful...even by free hotel breakfast standards
4. Not enough parking.
5. Pool is dirty.
Lots of other hotels is area to choose from.
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Date of stay: July 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown
Responded Aug 3, 2024
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us, and I personally apologize for the negative experience during your stay. We will use your review as a guide on how we can better improve, both our service and our product. Thank you again for your review, and we do hope that you might give us another chance, should your travels bring you back to the Pittsburgh area. Best Regards, Paul Metzler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for one night because we were in town for the Pink concert. We made our reservation in November 2022, 9 months ago. Check in time is 4:00 (which is kind of late compared to most hotels), we arrived at around 4:15 and were told our room wasn’t ready yet. Luckily we had another friend who already got her room so we were able to get ready for the concert there since our room wasn’t available in time for us to leave. There were several people waiting around in the lobby for a couple hours in the same position. When we finally got our keys, the front desk manager apologized and said we would only be charged half price which was more than we expected so we were very happy. The original price was $350/night and for that, I would have thought the rooms would be a little nicer. Our bathroom had hair (both head and the other kind) on the vanity as well as in the shower and the floor. There was only one bar of soap and no other toiletries provided. It’s an older hotel and it kind of shows. I think the way the situation with our late check in was handled was very nice but the room could have been a little nicer and definitely cleaner.
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Date of stay: August 2023Trip type: Traveled with friends
Room Tip:Â Parking is available onsite, a nice walk to PNC Park
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Metzler, General Manager at Hampton Inn & Suites Pittsburgh-downtown
Responded Aug 6, 2023
Thank you for your review of our hotel on TripAdvisor. I would like to apologize for your experience at our property, as this is not typical of our hotel. I will share your survey with both my front office and housekeeping teams and use it as a tool to improve in the future. Thank you again for your review, and we hope to serve you in the future. Best Regards, Paul Metzler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at the Hampton Inn was very pleasant. Located in Downtown Pittsburgh near many area attractions the hotel is perfectly situated for a visit to the city. We were able to walk to nearby PNC Park to watch the Pirates game. Parking is included in the stay at no extra charge, making any longer trips easy. The area is quiet and the hotel is also across the street from the Heinz History Museum, in a nutshell the location can't be beat.
The hotel itself is a modern, clean and well taken care of building. It has a swimming pool which we did not use and a nice sitting area where one can eat the included breakfast. Ont that subject breakfast was self-serve continental style with items like eggs, bacon, waffle makers, bread, cereals and the such. My only minor complaint is the coffee station is located across the lobby near the front desk, while I get it can be accessed all hours it could be put in closer or in additionally be put in the breakfast area during breakfast hours. Breakfast was overall good, while basic it was filling.
Our room was nice large sized with a comfy king-sized bed, it had a TV, desk, and sofa. When we arrived it was clean, we elected not to have the room cleaned during our stay. All linens and towels are hotel standard, what one would expect in a quality chain hotel.
All the staff we dealt with were nice, friendly and helpful. I have only good things to say about them.
The Hampton Inn is a quality hotel, especially for a chain hotel. While it has some personality with pictures of Pittsburgh and such it's not going to knock your socks off. However I would highly recommend it and would stay again in any future Pittsburgh visits.
The hotel itself is a modern, clean and well taken care of building. It has a swimming pool which we did not use and a nice sitting area where one can eat the included breakfast. Ont that subject breakfast was self-serve continental style with items like eggs, bacon, waffle makers, bread, cereals and the such. My only minor complaint is the coffee station is located across the lobby near the front desk, while I get it can be accessed all hours it could be put in closer or in additionally be put in the breakfast area during breakfast hours. Breakfast was overall good, while basic it was filling.
Our room was nice large sized with a comfy king-sized bed, it had a TV, desk, and sofa. When we arrived it was clean, we elected not to have the room cleaned during our stay. All linens and towels are hotel standard, what one would expect in a quality chain hotel.
All the staff we dealt with were nice, friendly and helpful. I have only good things to say about them.
The Hampton Inn is a quality hotel, especially for a chain hotel. While it has some personality with pictures of Pittsburgh and such it's not going to knock your socks off. However I would highly recommend it and would stay again in any future Pittsburgh visits.
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Metzler, General Manager at Hampton Inn & Suites Pittsburgh-downtown
Responded Oct 1, 2022
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. We hope to serve you on future visits to Pittsburgh! Best Regards, Paul Metzler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was traveling to Pittsburgh on business and read the positive reviews of the Hampton Inn Pittsburgh-Downtown on Smallman Street. I booked five days/ four nights and had a very good experience at the hotel. I have Hilton Honors Diamond status, so I was upgraded to a larger room on a higher floor. The hotel employees were very friendly. James checked me in at the front desk and followed up with me at the beginning of my stay, and Holly at the front desk did an outstanding job making sure I had everything I needed during my visit.
The hotel offers a good complimentary breakfast, free parking, and a short drive to the highway. The hotel is near a highway, and if you are on that side of the hotel, you'll hear traffic noise. I suggest asking for a room on the other side of the hotel, away from the highway and closer to the city and parking lot. Housekeeping doesn't automatically clean your room and make your bed every day. You'll also need to request that service and ask for clean towels.
The selection of beverages is limited. You can pick from bottled water or a sports drink, and for breakfast, you are stuck with the industrial-strength orange juice dispensed out of a machine. What irked me a little was that the hand sanitizer dispenser stationed at the elevators on my floor was empty when I arrived on Monday. After telling the front desk three times over my five-day stay, the dispenser was still empty when I left on Friday.
I didn't explore the city, so I can't speak about the convenience of the hotel in relation to its proximity to restaurants and entertainment. I was staying for business and drove to my appointments. Overall, I had a pleasant stay at the hotel, and if I were ever in Pittsburgh again, I would stay at this Hampton Inn.
The hotel offers a good complimentary breakfast, free parking, and a short drive to the highway. The hotel is near a highway, and if you are on that side of the hotel, you'll hear traffic noise. I suggest asking for a room on the other side of the hotel, away from the highway and closer to the city and parking lot. Housekeeping doesn't automatically clean your room and make your bed every day. You'll also need to request that service and ask for clean towels.
The selection of beverages is limited. You can pick from bottled water or a sports drink, and for breakfast, you are stuck with the industrial-strength orange juice dispensed out of a machine. What irked me a little was that the hand sanitizer dispenser stationed at the elevators on my floor was empty when I arrived on Monday. After telling the front desk three times over my five-day stay, the dispenser was still empty when I left on Friday.
I didn't explore the city, so I can't speak about the convenience of the hotel in relation to its proximity to restaurants and entertainment. I was staying for business and drove to my appointments. Overall, I had a pleasant stay at the hotel, and if I were ever in Pittsburgh again, I would stay at this Hampton Inn.
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Date of stay: September 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Metzler, General Manager at Hampton Inn & Suites Pittsburgh-downtown
Responded Oct 13, 2023
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of James and Holly! We will ensure that they are recognized for her exceptional service. We hope to serve you on future visits to Pittsburgh! Best Regards, Paul Metzler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not sure about a shuttle. However, it's a 3 block walk from the amtrak station, and uber/lyft is plentiful.
Hi, we do not offer a shuttle to Rivers Casino.
Hello, we are definitely within walking distance, as it's only a couple blocks away!
Thanks,
…
"It was all we expected. Good experience even traveling over the Christmas holiday. Nice touches like 24/7 hot coffee. "Read full review
"My only advice is that housekeeping needs to do a better thorough cleaning of the rooms and bathrooms. "Read full review
…
PRICE RANGE
$164 - $237 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn & suites pittsburgh - downtown hotel pittsburgh, hampton inn and suites pittsburgh - downtown, hampton inn hotel pittsburgh, hampton inn pittsburgh, pittsburgh hampton inn
LOCATION
United StatesPennsylvaniaPittsburghStrip District
NUMBER OF ROOMS
143
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hampton Inn & Suites Pittsburgh-downtown
Which popular attractions are close to Hampton Inn & Suites Pittsburgh-downtown?
Nearby attractions include Senator John Heinz History Center (0.03 miles), Western Pennsylvania Sports Museum (0.05 miles), and Union Station (0.2 miles).
What are some of the property amenities at Hampton Inn & Suites Pittsburgh-downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hampton Inn & Suites Pittsburgh-downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hampton Inn & Suites Pittsburgh-downtown?
Guests can enjoy free breakfast, complimentary tea, and a snack bar during their stay.
Is parking available at Hampton Inn & Suites Pittsburgh-downtown?
Yes, free parking, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hampton Inn & Suites Pittsburgh-downtown?
Conveniently located restaurants include Eleven, Bill's Bar & Burger - Westin, and Condado Tacos.
Are there opportunities to exercise at Hampton Inn & Suites Pittsburgh-downtown?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Hampton Inn & Suites Pittsburgh-downtown located near the city center?
Yes, it is 0.6 miles away from the center of Pittsburgh.
Are any cleaning services offered at Hampton Inn & Suites Pittsburgh-downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hampton Inn & Suites Pittsburgh-downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hampton Inn & Suites Pittsburgh-downtown offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.