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Fairmont Pittsburgh

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510 Market St at Fifth Avenue, Pittsburgh, PA 15222-1820
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Free cancellation until 06/24/21
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Traveler (367)
Room & Suite (214)
Dining (28)

About

#15 of 80 hotels in Pittsburgh
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
Located in the heart of downtown Pittsburgh, Fairmont Pittsburgh is within walking distance to the city’s thriving Cultural District, Market Square, eclectic shopping and world-class sporting venues. The Four Diamond, 185-room property is LEED certified at the Gold level.
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Full view
Property amenities
Paid public parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Parking
Wifi
Paid wifi
Sauna
Restaurant
Breakfast available
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
English, French
1,035Reviews14Q+A100Room tips
Traveler rating
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Popular mentions
Scotty A wrote a review Yesterday
Columbus, Ohio169 contributions16 helpful votes
We decided to take a little trip to Pittsburgh. We just LOVED the Fairmont Hotel! We opted for a huge executive suite with two bathrooms that had amazing showers and a wonderful soaking tub in the main bathroom. We relaxed, caught up on TV shows, slept, and hosted a zoom game night with friends. It was extremely quiet and so clean!! We never worried about any of the precautions and felt safe the entire visit. Can't wait to return.
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Review collected in partnership with fairmont.com
Date of stay: January 2021
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Chris J wrote a review Jan 3
Singapore, null, Singapore9 contributions15 helpful votes
The Pittsburgh Fairmont is a good hotel but hands down one of the very worst service experiences my family and I have experienced in our global travels, so much so, that it marks the end of our relationship staying in Accor Group properties. Below is an account of our one night stay in Jan 2021 - Booked and paid via Amex Travel as a Platinum member on Jan 2. Email confirmation received and provided at check in with the hotel manager Laura H - Arrived at the property after an exhausting 6 hour drive with wife and 1 year old infant at approx 4pm - Hotel manager on duty Laura H, informed that there was no trace of our booking even after I produced the confirmation email and numbers etc. Suggested I call AMEX Travel to sort and put us in a room after 30 mins of my infant running around the foyer - 6pm, after approx 1.5hrs on the ph with Lisa at AMEX travel. Lisa spoke to Hotel manager Laura, and informed AMEX to cancel our original booking and charged my card the on the spot higher rate of $326.86 (incl bond) and told AMEX to cancel the original (cheaper) booking and then lost my x5 points that came with it. Laura (hotel manager) gave no explanation of charges and only suggested the room rate was higher. Lisa at AMEX rebooked and told me it was sorted and had spoken to Laura (Fairmont Manager) and we were all set. - Laura (Fairmont Hotel Manager) called my wife while I was out getting our takeout dinner for my baby and wife saying I needed to speak to her (as a side I note the Fairmont dinner menu during Covid is completely insufficient for a high end hotel with the most filling dish being a turkey sandwich). Laura also noted that another guest was experiencing the same issue with loss of reservation in their system (I note that we only ever saw one other guest the entire time!). - On my way back into the property at approx 7.30pm I was cornered by Laura H, hotel manager and accosted about my AMEX booking. While we agreed Lisa at AMEX sounded a little under the weather she stated "She is lying" that AMEX confirmed the new booking with her and she even discussed with her reservations manager. She asked me to call AMEX Travel again and I stated I just wanted to eat my dinner with my wife and baby and relax and would deal with it tomorrow. She asked me to forward email exchanges with AMEX travel. I said I would if she gave me a card/ email. I then made my way to my room - 7.40pm. Laura/ hotel manager calls my room and the conversation leads to more finger pointing. I told her I was done. I could't' take anymore and asked if there was anyone in the Accor Group I could escalate to as the exchanges were unacceptable and I was exhausted. She further insisted I call AMEX AGAIN and there was no one in Accor to escalate to. - 8pm - My Wife calls Accor Group to lodge complaint about Laura. Left on hold indefinitely. - 9pm - I called AMEX Travel again. Escalated. Spoke to Paula who was a manger and refreshingly empathetic. I told her my full account of my experience and she was shocked and told me there was likely no point her trying to reason with Laura/ Hotel Management and instead offered me $125 credit for future travel. I accepted even though it was clearly an error on the hotels end (speaks volumes about the credibility/ trust of each company) = So long story short, after Laura at the Fairmont pointing the finger at AMEX and AMEX trying hard to work with Fairmont, it seems that the innocent party, AMEX Travel, had the good grace to empathize with the customer, while the property manager, Laura H, did the opposite and completely ruined our family getaway. I don't care if AMEX or the Fairmont are to blame at the end of the day, I just want someone to empathize with the customer given what we've gone through. Laura NEVER thought about the experience she put us through and was simply more interested in passing blame. It almost felt narcissistic! like she hated seeing customers walk through the door. While I appreciate the big hotelier groups need to cut costs on staffing during times of very low occupancy our experience with the Fairmont Pittsburgh was absolutely gobsmacking and comes with the cost of severing any future relationship we will have with Accor Group properties. It would have been more relaxing to sleep in our car on this night. A shame as the property was clean, well presented and a in a great location.
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
Room Tip: This property definitely favors booking direct and offers little service when using an agent
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1 Helpful vote
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Camilla304 wrote a review Dec 2020
San Francisco, California86 contributions5 helpful votes
I was initially disappointed because both the restaurant and bar are closed due to Covid. But the staff definitely made the best of things. The health club really adheres to social distancing and cleanliness protocols. The manager Justy is fabulous. The front desk time especially Alex is very helpful. The banquet staff especially Judy is very professional. Location is easily walkable.
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Date of stay: December 2020Trip type: Traveled on business
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Shannon P wrote a review Nov 2020
Walkerton, Indiana38 contributions13 helpful votes
As always, the Fairmont did not disappoint. Excellent rooms, cleanliness and fantastic customer service. This is why my wife and I exclusively stay at Fairmont’s whenever we travel. We look forward to staying there again.
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Date of stay: November 2020Trip type: Traveled as a couple
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CLF422 wrote a review Oct 2020
Ambler, Pennsylvania255 contributions152 helpful votes
The lobby--bright and modern--stands in contrast to the sad rooms. We got an oversized king room on the top floor, their best room other than a suite. But the room was dark and depressing. Everything done on the cheap: three lightbulbs out. Only two towels and one washcloth. One robe. The service is just as poor: one valet guy to jockey the cars; hump your own luggage from the car to the entrance up the street. On check-in, I was advised that "Due to the pandemic" there would be NO maid servicing the room. And no food service. And the restaurant would be closed for morning coffee/breakfast. (Don't blame your corner-cutting on the pandemic, where if anything there should be Twice the maid service, not half) This place had all the charm, and about the same level of service, as any standard one-star motel. I won't be fooled again by the brand name or lobby; would never return --in fact, I left a day early for a real hotel.
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Date of stay: October 2020
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Response from Fairmont Pittsburgh, General Manager at Fairmont Pittsburgh
Responded Oct 29, 2020
Hello, We are very sorry to read your review and hear your feedback of your recent stay. We look to reviews like yours to improve and we're saddened to hear we fell short of the high standards we set for ourselves at Fairmont Pittsburgh. We certainly welcome you to reach our Director of Operations Leslie Silva by calling 412-773-8800. She is happy to discuss your stay further with you via phone. We look forward to your call. Kind regards, Fairmont Pittsburgh Management
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PRICE RANGE
$193 - $542 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairmont pittsburgh hotel pittsburgh
LOCATION
United StatesPennsylvaniaPittsburgh
NUMBER OF ROOMS
185
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Frequently Asked Questions about Fairmont Pittsburgh
Which popular attractions are close to Fairmont Pittsburgh?
Nearby attractions include Liberty Magic (0.2 miles), Heinz Hall (0.08 miles), and The Great Escape Room (0.3 miles).
What are some of the property amenities at Fairmont Pittsburgh?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Fairmont Pittsburgh?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fairmont Pittsburgh?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Pittsburgh?
Yes, paid private parking nearby, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Fairmont Pittsburgh?
Conveniently located restaurants include The Capital Grille, Proper Brick Oven and Tap Room, and Eddie Merlot's Pittsburgh.
Are there opportunities to exercise at Fairmont Pittsburgh?
Yes, guests have access to a fitness center and a sauna during their stay.
Is Fairmont Pittsburgh located near the city center?
Yes, it is 0.1 miles away from the center of Pittsburgh.
Are any cleaning services offered at Fairmont Pittsburgh?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Pittsburgh?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Pittsburgh offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.