Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Oaklander is conveniently located in the heart of the collegiate and hospital districts. We offer expressive accents and guest rooms where classic meets playfully modern.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Oaklander Hotel, Autograph Collection boasts a welcoming atmosphere complemented by modern amenities and rain showers, which have earned praise from guests. Nestled in a prime location, the hotel's cleanliness and convenient proximity to local attractions are frequently highlighted. While the rooms are generally well-regarded for their comfort and contemporary features, some guests have expressed concerns over the warmth and basic aspects.
The service quality appears to be hit-or-miss, with reports of both friendly professionalism and disappointments in staff responsiveness. Additionally, while the amenities like a well-equipped gym are appreciated, the value proposition is questioned by travelers who point to inconsistent pricing and a desire for more exceptional offerings.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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I have stayed at this property 3 times in the past 6 months! Here’s are my observations.
The Great:
First and foremost, this property is clean, in fact I’d say immaculately clean. While I would not recommend it, I believe you could proverbially eat of the floor if you had too! The rooms (I’ve stayed in 3 different rooms) were absolutely spotless, no dust, no dirt, just clean!
The rooms are relatively large and feature a “push-cart” type piece of furniture which holds the in-room coffee service (Nespresso). These are not “cookie cutter” big chain rooms. They are truly nicely decorated and very well lighted. The beds were comfortable each time and there is plenty of light and room to work at the desk. There is a multi-outlet on the side of the desk which features 120v and USB connections but is not necessarily visible when you first sit down. In case it rains they provide you with an umbrella (the bell staff has extra downstairs) The bathrooms are large, well provisioned, and the shower quickly heated with plenty of water pressure. The closet is a freestanding wardrobe which is lighted when the door opens.
Bonvoy (Platinum & Titanium) members are treated well and are offered a $10/pp breakfast credit, plus of course the extra points.
Areas needing improvement. Yes, a few areas for improvement, emphasis on a few! Breakfast service (and you can see this in other reviews) was hit or miss a few times however it should be noted each time the staff did everything in their power to correct any situation which went awry, including not charging us when on one particularly bad day, they were encumbered by delays in the kitchen. Things sometimes do go wrong, but they made it right!
Business center: They don’t have one and it would be helpful if they did. To be clear the staff offered to arrange printing of any document I needed but I still prefer to print certain confidential documents myself. Like I said, the areas needing improvement are minor!
The Phenomenal:
The staff all of them from Johnny downstairs, to Peggy & Kaitlyn at the front desk, to Aurora and Andy at the bar/restaurant where amazing, caring, and truly looking out for all their guests. They are all worthy of the title “Hotelier” and their GM should be PROUD! I know there are more names to mention but those were the only ones I could recall.
Overall: this hotel is absolutely phenomenal! look forward to a few more nights there this year!
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Date of stay: September 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunny Finnell, General Manager at The Oaklander Hotel, Autograph Collection
Responded Sep 24, 2021
Dear Rob S, We are completely humbled by your repeat patronage and this tremendous review. I can assure that you that I am definitely proud of this team and thrilled to be a part of it. Thank you for your time in sharing your eloquent review which will be shared with the staff. We look forward to serving you again soon! Best, Perry Ivery General Manager
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We stayed at the Oaklander for a week over Thanksgiving and thoroughly enjoyed our stay. A family member lives near the hotel and we would definitely stay here again if we were visiting. It’s also very convenient for individuals or families of patients receiving care at UPMC. We stayed in one of the larger rooms which was more expensive but worth it to us. (Prices were very reasonable compared to similar NYC hotels.) The room was modern, nicely designed, and included nice touches such as movement sensors for floor lighting and plenty of convenient USB charging plugs. The TV could be controlled from your phone and the bathroom was nicely designed and included all necessities. The bed was fine, firmer than we like but probably comfy for others. The checkin staff were pleasant and efficient and packages of masks and hand sanitizer were available at the desk. The majority of guests and staff wore masks though we were surprised that our housekeeping staff didn’t seem to do so. Since we were away from the room most of the day, we weren’t too worried but enforcement of staff masking would have been more reassuring. The valet service for cars was highly efficient and the phone app for requesting car pickup worked very smoothly. Again, we’d have preferred if valet staff were masked in our car but they did roll down the windows. We also had an excellent experience in the hotel restaurant where the staff were very responsive. The food was good (not Michelin quality but tasty). Our waitress when we ate there on two occasions was very friendly and made us feel welcome. (We didn’t catch her name but she had on a colorful mask and I’ve reviewed the restaurant separately.) All in all, we had an excellent stay. We would definitely stay here again and would recommend the hotel highly to others!
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Date of stay: December 2021Trip type: Traveled as a couple
Room Tip:The hotel address wasn’t recognized by our car’s GPS. Bigelow turns at 90 degree angles and isn’t...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunny Finnell, General Manager at The Oaklander Hotel, Autograph Collection
Responded Dec 20, 2021
Dear LotsaTraveling, Visiting with loved ones is always a great reason to travel! It is rewarding to hear that The Oaklander was a great backdrop for your stay in the area. Thank you for sharing your kind review on Tripadvisor and letting other potential guests know that you enjoyed our hotel. Please come see us again soon! Best, Perry Ivery General Manager
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
we visited our daughter at Pitt this weekend and surprised our freshman by bringing her sister and our dog Bailey. (5 year old maltipoo). Our experience with the hotel was excellent. we received a nice welcome letter before we even arrived with all the details we needed, check in was easy and quick and staff were all wonderful!! it looks and feels brand new. you would never know they accept pets. everything was clean and new and nothing smelled of "dogs" i am allergic to pets which is why i have hypo allergenic dog. i had no allergy reactions from prior pets. Room was very nice and spacious and had everything we needed. they even use our favorite scent amenities!!! Santal 33!! I feel horrible i can't remember the bellhop's name but he was there all weekend. He never stopped moving and couldn't have been more pleasant. the entire hotel was sold out this weekend but every time he saw us he took the time to ask us questions and see if we needed anything. and remembered both daughters and our dog's name. i don't know how he did that! I run a business where customer service is a priority and wish i had him on my team! location was perfect. you will not be disappointed!
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Date of stay: October 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concord Hospitality, General Manager at The Oaklander Hotel, Autograph Collection
Responded Oct 12, 2020
Dear christinamL5874DI, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope to be your hotel of choice when in the area. Best, Jim Perricone General Manager
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I had been so excited to stay at the “new” Oaklander hotel in anticipation of staying with extended family for upcoming Pitt graduation. I was quite disappointed. Where to begin. The most frustrating thing I think was the lack of a night table/stand for my eyeglasses and other bedside items on the one side of the King-sized bed, or even at least just an outlet or USB port to charge my phone overnight. I had to pull the desk chair over to use for my stuff and was fortunate that my husband packed an extra-long extra charging wire that I plugged in on an adjacent wall outlet and ran up to the chair. I’ve attached a picture to show the set up. This was an experience reminiscent of the times we’ve stayed at the old motels along I95 that were built pre cell phones. And in fact, even some of those motels have retrofitted for bedside phone charging on both sides of the beds.
I was also very disappointed in the Nespresso coffee maker in the room. Neither my husband nor I drink coffee but bring our own tea bags expecting to use hot water from the machine. Not this time. The machine ONLY brews from the pods (which seemed to only produce a very small amount of coffee anyway. Frustrating. We had to call down to have hot water brought up for our tea each day.
On the positive side, the staff we encountered were all exceptionally nice and accommodating which was a huge plus.
The bed had a substantially firm pillow that didn’t smush into a pancake when you put your head on it.
The outdoor deck on the 10th floor outside the restaurant was so nice! It’s only too bad it isn’t larger.
I am hopeful that the roughly 2-year young Oaklander will work on addressing some of these concerns as the location is so convenient.
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Date of stay: February 2021
Cleanliness
Service
Sleep Quality
Room Tip:Odd Numbered rooms along the long hallway have the best views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concord Hospitality, General Manager at The Oaklander Hotel, Autograph Collection
Responded Mar 3, 2021
Dear jaf266, We aim to impress, so I'm sorry that your visit was just okay. I regret that our room design and Nespresso coffee machines were not to your liking. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Jim Perricone General Manager
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We've stayed here 3 times and each time we find something new to love here. As soon as you pull in you're greeting with the kindest and most helpful staff members, you immediately feel like family here. The rooms are incredible down to the smallest detail, like soap that smells amazing, comfy robes, the beds and pillows are so comfortable, and the bathrooms are next level. We highly recommend the Truffle Chicken & Poutine at Spirit & Tales, the bar staff is highly trained and very attentive. Whether it's work or a romantic getaway this establishment needs to be on your go to list! We can't wait to go back!!
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Date of stay: March 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concord Hospitality, General Manager at The Oaklander Hotel, Autograph Collection
Responded Mar 25, 2022
Dear BondHoliday, We are so glad to see that you had an incredible stay with us here at The Oaklander Hotel, Autograph Collection! Thank you for your recognition of our excellent staff and the great job that they do for our guests. Please find a reason to come back and see us again sooner rather than later! Best, Perry Ivery General Manager
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My boyfriend and I live near Pittsburgh and were looking for somewhere to have a little romantic getaway on our off days. This hotel exceeded our expectations! The hotel itself and the rooms are beautiful and very clean. The employees are oh so friendly, especially Jon the bellman! Definitely the perfect person to be welcomed by guests when arriving, and a memorable final interaction when checking out. Everyone was very attentive and quick to deliver food, amenities, and anything else we wanted. The food from their restaurant was delicious. In the rooms themselves, they’ve thought of nearly everything you could need! Beds are comfy, room temperature easy to be controlled, bathroom soaps smelled so good, and rooms are quiet (we even had an adjoining door in our room). The location is also perfect and just a car ride or easily available Uber ride away from many activities to do. Definitely worth the money and highly recommend!
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Concord Hospitality, General Manager at The Oaklander Hotel, Autograph Collection
Responded Jan 24, 2022
Dear pstec198, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your getaway! Best, Perry Ivery General Manager
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I found this hotel so impressive. Some of the higher-end Marriott properties at which I’ve stayed in the past few months have been disappointing representations of their respective premier brands, but this hotel just gets all the details right. The property not only was spotless, but my room was absent of the little quirks that sometimes show up, such as cheap-looking furniture, and décor, poorly operating fixtures, unattended wear, unthoughtfully placed items and things that obviously had not been cleaned, etc. Everything from the pants rod in the wardrobe to the valets’ combination of friendliness and professionalism made me think that this is way an American hotel ought to be run. Even the elevator door close buttons worked! I don’t often have a reason to visit Pittsburgh, but when I do I would 100% stay here again. Highly recommend, with the caveats that I did not partake of the restaurant/bar or the gym, though a local friend spoke highly of the food.
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Date of stay: November 2021
Location
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunny Finnell, General Manager at The Oaklander Hotel, Autograph Collection
Responded Nov 12, 2021
Dear MChunPG, We aim to impress so it is fantastic to hear that we accomplished our goal during your visit. We are excited that your experience was so great that you plan on staying with us again. I will definitely pass your kind feedback along to the entire staff as our team here works hard to make our guests feel comfortable. Thank you for your patronage and please come back soon. Best, Perry Ivery General Manager
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This hotel is beautiful. Great location, amazing staff and perfectly appointed rooms.
The rooms are clean, well-decorated and fairly spacious for a hotel located on a city.
If you are traveling with a family, the basic rooms do not have a bathtub but an oversized shower. This was not an issue for us.
Loved our stay.
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Date of stay: June 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at The Oaklander Hotel, Autograph Collection
Responded Jun 14, 2021
Dear Liamnoah2, Thank you for sharing your review and recommendation. We’re pleased to hear our beautiful hotel, exceptional staff, and convenient location made for an enjoyable stay. We appreciated having you as our guest, and we hope you’ll visit us at The Oaklander again soon. Best, Perry Ivery General Manager
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We wanted to stay near the Phipps Conservatory and ended up at this hotel which is in the heart of the campuses for University of Pittsburgh and Carnegie Mellon. It was quite lively (compared to many places we have stayed on this cross country road trip).
This is a nice hotel. You do need to valet the car and then go to check-in on the 10th floor. Rooms are below. Our room was very good although the air vent blew freezing cold air and was loud. The shower was wonderful and robes were provided.
Breakfast was extra; they must be short staffed as the service was so slow. No free coffee was provided.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunny Finnell, General Manager at The Oaklander Hotel, Autograph Collection
Responded Dec 23, 2021
Dear rochelleforster, I’m delighted to hear that you enjoyed your stay here at The Oaklander! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Perry Ivery General Manager
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I've been Platinum/Titanium with Marriott for several years and in the past never had issues getting upgraded to a suite at most hotels if one was available. I have stayed at this hotel twice in the last year and purposely reserved the highest level room below a suite both times. In both instances the website showed suites being available, even within 30 minutes of checking in and later in the evening after checking in. Both times I asked about an upgrade to a suite and was told there weren't any available. You can literally walk outside towards the Starbucks and look back to see the corner suites open and vacant. This isn't just something I have experience either. I actually found a review on the hotel's website where someone who was a Platinum described the same situation. I really don't understand why Concord Hospitality's (owner) policy is to not honor suite upgrades when they are obviously available. This property has lost me as a customer. I will be sure to avoid their properties in the future, seriously.
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Date of stay: May 2021
Rooms
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunny Finnell, General Manager at The Oaklander Hotel, Autograph Collection
Responded Aug 5, 2021
Dear Voyage17532608007, I’m terribly sorry for your recent experience; we certainly did not want to leave you with a poor impression. We do our very best to accommodate special requests such as room upgrades for our valued Bonvoy Members, but we only have so many available. I’m sorry we disappointed you. Our inventory constantly changes due to early departures, new reservations, and housekeeping; I regret that we appeared unaccommodating. We sincerely value your loyalty to Marriott and hope to host you again. Sincerely, Perry Ivery General Manager
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It’s not that far. It’s closer to the University of Pittsburgh. I would look on the map to see the exact distance but perhaps a mile. You could certainly walk it but it’s a short Uber ride
There are more places to choose from in the Pittsburgh area.
PRICE RANGE
$227 - $287 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaPittsburgh
NUMBER OF ROOMS
167
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to The Oaklander Hotel, Autograph Collection?
Many travelers enjoy visiting Heinz Memorial Chapel (0.2 miles), Phipps Conservatory and Botanical Gardens (0.6 miles), and Point State Park (2.8 miles).
