The Westin Pittsburgh
1000 Penn Avenue, Pittsburgh, PA 15222
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About
#31 of 104 hotels in Pittsburgh
Location
4.6
Cleanliness
4.2
Service
4.3
Value
3.8
GreenLeaders Gold level
Considered an urban icon, The Westin Pittsburgh is located in the Steel City of Pittsburgh, Pennsylvania. This light-filled and welcoming hotel provides delicious coffee from Starbucks, WestinWORKOUT Fitness Studio, and American classic fare served at Bill's Bar and Burger. Just minutes away from Heinz Field, PNC Park, and Market Square, as well as walking distance to downtown delectable restaurants.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
24-hour security
Valet parking
Paid public parking on-site
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast available
Snack bar
Wine / champagne
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Telephone
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English
Location
1000 Penn Avenue, Pittsburgh, PA 15222
The Westin Pittsburgh
Getting there
Great for walkers
Grade: 92 out of 100
92
Pittsburgh Intl Airport
13.1 mi•
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Westmoreland County Airport
33.3 mi•
See all flights
Rental Cars
64 Restaurants
within 0.3 miles
1051Reviews25Q+A100Room tips
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Well this hotel needs to do a little better. It is clean and nice but nothing special. At least provide robes in your rooms. Checkin is always a little slow. And the restaurant is passable but not great. Seems like Westin is a Marriott stepchild. The location is great.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Pittsburgh
Responded 2 weeks ago
Dear Pathfinder812392, Thank you for your review and letting us know you had a pleasant stay. We are glad you enjoyed our fresh property and excellent location; however, we always want to provide an impeccable visit, and we are very sorry for your disappointment regarding your arrival and dining experiences. We are grateful for each of your comments as we continually strive to strengthen our guest experience. We look forward to enhancing our hospitality while utilizing your feedback, and and we do hope you will stay with us again whenever your travels bring you to Pittsburgh. Be Well, Domenica Desantis Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We flew from SF to attend a family wedding. Our estimated arrival time was 11:30pm. Prior to our flight departure I checked in on line the day of our arrival. We arrived arrayed 11:30pm to see why we hadn't been assigned a room number on the Marriott bonvoy app. We were told that our room had been given away! We are three 70+ aged seniors, two with disabilities. After protesting our room give away we had to walk with our luggage to a near by hotel at midnight. The next day we had to walk back to the Westin to see if our rooms were available. One was available. We received compensation for the other hotel. After posting my review on Marriot I received an email from upper management saying things happen like this. Then an apology on the Marriott app. I don't understand why a hotel will not honor this reservation . It was backed by my credit card and confirmed four days earlier and by checking in on their app. It was very upsetting to have us walking downtown at midnight each pushing 6 bags back and forth. I do not trust this business to treat seniors fairly. …
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Date of stay: August 2023Trip type: Traveled with family
Service
Room Tip: Be leary of reservations not being honored and rooms given away.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Pittsburgh
Responded Sep 29, 2023
Dear marglowe3, Thank you for choosing to stay with us during your cross-country visit. We are very sorry for the inconvenience you experienced in regard to your reservation. Overbooking is a rare occurrence that we strive to prevent at all costs. Despite our best efforts, unforeseen circumstances can sometimes lead to this situation. We assure you that we take matters like this seriously, and we are actively reviewing these concerns to minimize the chances of similar incidents happening again. We are glad that members of our leadership team contacted you about your experience, and we would be honored to welcome you back for a more seamless stay. We hope you enjoyed the wedding and wish you all the best. Be Well, Domenica Desantis Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went here attending a conference. About 1600 people attended. So part of a very large group. Hotel is in a very good location with a walking bridge to the conference. Hotel checkin was very efficient. Parking in the garage was a challenge in and out and over price. Had to call assistance for getting out. Hotel is outdated and could definitely use an upgrade. It was very rude of them to close the elevators for the college football team and force many others to stand around waiting. I was on upper floor wanting to get down handicap so need the elevator. To me this was extremely rude and poor customer service. Room had a safe fridge but no microwave.
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Pittsburgh
Responded Sep 26, 2023
Dear CDM49, We are pleased you had a lovely visit to Pittsburgh, and that our convenient location and seamless check-in were enjoyable aspects of your stay. However, we regret that we did not exceed your expectations. Please accept our sincere apologies for any disappointment regarding the overall feel and look of our hotel, as well as any inconvenience associated with the temporary elevator closure. We value your feedback and will use your critique as a guide for future improvements. Thank you for being our guest, and we look forward to welcoming you back soon. Be Well, Domenica Desantis Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at this hotel three times since Jan 2023. Most recently was a few weeks ago. Hotel is nice, good central location, comfortable bed, and average clean. My biggest complaint is the thermostat in the room is for looks only. In the winter no matter what the device says it is a fixed temperature of hot. In August I had it set to as low as 60F and the room stayed at 77F no matter what the setting was. The building is older and the HVAC system must be centrally managed. For the poor HVAC control in your room I would recommend somewhere else.
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Date of stay: August 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Pittsburgh
Responded Aug 23, 2023
Dear Bucky1790, We appreciate your kind comments regarding our great location and signature Westin Heavenly Bed®. However, we are sorry for the issues you encountered with the thermostat in your guestroom. Thank you for bringing this to our attention, as we always appreciate knowing what our guests enjoy and aspects that would elevate their experience. We will share your observations appropriately. Thank you for your consistent support of our hotel, and we hope to welcome you back for a more fulfilling stay. Be Well, Domenica Desantis Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We found the huge hotel that was located near the convention center very convenient for the Sr. Games....but our large room was in need of an update. Shower wand spewed water everywhere, carpets and windows were dirty, and perks that we have become accustomed to at the Westin....were not always present. Especially missed the Starbucks coffee in the room and a decent hot breakfast that we could order from the menu. We did appreciate fast elevators and infused water in lobby. Staff was "spotty". Parking was problematic. Lots of good restaurants within walking distance. Found Pittsburgh a nice size. Absolutely loved driving 1.5 hr. south to Farmington area and touring Fallingwaters, Polymath Park ( lunch atTreetops restaurant), and biking/kaying in Ohiopyle state park. Shocked at Western Pennsylvania's beauty...and our desire to return. …
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Date of stay: July 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Pittsburgh
Responded Aug 19, 2023
Dear Valued Guest, Thank you for staying with us and for taking the time to post a review. We appreciate you sharing how much you enjoyed your stay and our dynamic location. Located within walking distance of the eclectic Strip District's lively restaurants and shops, we are just minutes from Heinz Field, PPG Paints Arena and Cultural District, and Heinz History Center. We offer a wealth of things to explore easily here in Pittsburgh. We are, however, disappointed we did not exceed your expectations. We work hard to maintain enhanced, refreshing accommodations, and we will share your feedback with the appropriate individuals responsible for our future modernization plans. Thank you again, and we look forward to your next visit. Be Well, Domenica Desantis Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location was great. Room was fine.The biggest problem is the parking. I paid a daily fee for in and out privileges but I was told that it might be full if I left so I had to Uber everywhere. Seems wrong…
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Date of stay: July 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Pittsburgh
Responded Jul 17, 2023
Dear 823jacz, Thank you for your review and for letting us know you enjoyed our central location and refreshing accommodations. However, we regret that you were disappointed with the availability of our parking and apologize for any inconvenience this caused you. We also offer valet parking as an added convenience for our guests. On a future visit, we will do our best to assist you with our parking options. Thank you again for taking the time to leave your review, and we hope to have you visit again soon. Be Well, Domenica Desantis Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed here 5 nights while attending a conference. We had a nice room on the 21st floor. The room was spacious and clean. My wife has a muscle disease and the bed was comfortable for her. We also had a fantastic housekeeper, a woman originally from Bosnia. My wife and I have worked with helping refugees resettle in the Pittsburgh area for over twenty years. Many work in hotels. It was great getting to meet our housekeeper and conversing with her. I would stay here again if I were attending a conference.
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Date of stay: June 2023Trip type: Traveled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Check in and check out were efficient. Staff were very friendly and helpful. The room quality was excellent. View from room was rooftop HVAC units, but not here for the view. Very quiet. Convenient location downtown within walking distance of numerous amenities.
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Pittsburgh
Responded Jun 25, 2023
Dear FT313, It was a joy to welcome you to The Westin Pittsburgh, and we thank you for sharing the details of your visit. We are thrilled that our associates made you feel at home, and we loved reading your kind remarks about our relaxing accommodations, amazing views, as well as our prime location. We hope to have another chance to host you again. Be Well, Jacqueline Leghart Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Air conditioning was better in the hallway than in the room. The fan made a loud noise. Bathroom smelled bad and shower drained slow. Beds made loud creaking noise every time there was movement. Just not what we expected from a Westin. Also, charged an inflated rate due to a concert. The lobby was beautiful, but the room did not live up to expectations. And we had to park in the convention center because parking under hotel was full.
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Pittsburgh
Responded Jun 18, 2023
Dear MelissaJ333, We sincerely appreciate your loyalty to our brand and are grateful for your feedback. We are sorry we did not maintain the standards you should always expect from us. We were also disappointed to read our accommodations did not provide the value for which you were hoping. As with most cities, certain times of the year are busier and command higher rates; however, we do make every effort to be priced competitively. It was a pleasure to have you as our guest, and we hope to do so again soon. We hope you will consider a future visit so we can provide you with the personalized and meaningful stay you deserve. Be Well, Jacqueline Leghart Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So dirty, I thought there was a layer of plastic over them. Please hire a window cleaner, Otherwise, a great hotel! The staff was very friendly, (Reception, bartenders in the restaurant, doorman, security….everyone). Taylor Swift was in town, so I was anticipating a lot of partying, but it was actually quite lovely.
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$193 - $266 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin convention center pittsburgh hotel pittsburgh, westin hotel pittsburgh, westin pittsburgh, pittsburgh westin
LOCATION
United StatesPennsylvaniaPittsburgh
NUMBER OF ROOMS
616
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Frequently Asked Questions about The Westin Pittsburgh
Which popular attractions are close to The Westin Pittsburgh?
Nearby attractions include Liberty Magic (0.2 miles), Senator John Heinz History Center (0.2 miles), and Benedum Center (0.3 miles).
What are some of the property amenities at The Westin Pittsburgh?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Pittsburgh?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Pittsburgh?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Pittsburgh?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin Pittsburgh?
Conveniently located restaurants include Eleven, Proper Brick Oven and Tap Room, and Bill's Bar & Burger - Westin.
Are there opportunities to exercise at The Westin Pittsburgh?
Yes, guests have access to a fitness center during their stay.
Is The Westin Pittsburgh located near the city center?
Yes, it is 0.3 miles away from the center of Pittsburgh.
Are pets allowed at The Westin Pittsburgh?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Pittsburgh offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Pittsburgh?
Many travelers enjoy visiting Heinz Memorial Chapel (2.2 miles), Phipps Conservatory and Botanical Gardens (2.5 miles), and Point State Park (0.8 miles).