DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
2,035 reviews
#43 of 80 Hotels in Pittsburgh
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#43 of 80 hotels in Pittsburgh
Location
Cleanliness
Service
Value
GreenLeaders Gold level
DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown - in the heart of the central business district between the U.S. Steel Tower and BNY Mellon Complexes, walkable to PPG Paints Arena, and within 25 minutes of Pittsburgh International (PIT) Airport. Providing convenient access to the 'T' public transport from downtown to North Shore, spacious guest rooms and suites with free WiFi, 24-hour fitness center, indoor pool and award-winning Bigelow Grille restaurant.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Parking garage
Wifi
Paid internet
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Kid-friendly buffet
Outdoor dining area
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English
Location
Full view
99Great for walkers
Grade: 99 out of 100
103Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
2,035Reviews38Q+A100Room tips
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Popular mentions
We stayed at the Hilton during Valentines Day weekend. Let me start off by saying I think the whole hotel could use a renovation, it just seems a bit dated. Our room was not as clean as we would have liked, and the hotel amenity areas seemed dirty. In particular the pool area could really use some cleaning and updating. The worst part of the hotel are the elevators, they are extremely slow. Sometimes it took me over ten minutes to get to the lobby. There are also several bright spots to this hotel. The valet was wonderful, and very helpful. We really enjoyed the comfort of the hotel, the mattress was easy to sleep on. It would be nice to have an extra blanket, but understand that might now be possible due to Covid. The best part of the hotel is surely the gentleman at the front desk Felippe. He was so kind to let us have a late check out, and was even able to secure silverware for us after our delivery food did not have any. He was so kind and pleasant I would love to work with him at any Hilton property I stayed at! Overall the property isn't bad, it just is a bit dated.…
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Date of stay: February 2021
Location
Service
Sleep Quality
Room Tip: 19th floor was excellent, very quiet,
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1 Helpful vote
Helpful
Hotel's Favorite
This hotel was amazing! It was my third time staying at this location and every time i come I just gets better and better! The staff is always very welcoming and kind upon check in and check out, the rooms are extremely clean and i have nothing bad to say about my stay! I recommend this location to all of my friends
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from DoubletreeFDManager, Front Office Manager at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
Responded Feb 25, 2020
We are delighted to hear of the comfort you experienced at our hotel. I’m glad you were able to take advantage of our great location and friendly service. Our associates are the key to providing our guests with a satisfying stay. We appreciate your kind remarks and hope to see you again.
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The people who work at the front desk are always so friendly!! The rooms couldn’t be any cleaner, love staying here. Thank you to Pria for making my past stay here extra special with an awesome room ,y’all are great!!!
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Date of stay: September 2020Trip type: Traveled as a couple
Helpful
Response from Armando Llado, Guest Services / Front Office at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
Responded Sep 27, 2020
Thank you for taking the time to submit a review on your recent stay with us. We are delighted to hear that we were able to exceed your expectations during your time with us. We will most certainly pass on the praise to Pria as well as we are always elated to hear when our staff makes an impact on making our guests feel extra special! We hope to see you in the near future. For now stay safe and stay healthy!
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So I had quite a few issues at this hotel, but before I go into that, I will say they are following Hilton’s clean room stay and the sleeping quarters was nice. Note the reason for the 2.5 stars was the misinformation about how to price match guarantee. The front clerk told me I needed to book the room then when I came in fill out some paperwork to be refunded the difference. However this is not true. All you have to do is call Hilton honors and provide them the website to verify and they will adjust the price accordingly. The next issue which for me was a big one, the plumbing had issues draining in the bathtub and the sink. I had to run the water in the sink at a trickle so it wouldn’t overflow and the shower too. So this made out a nightmare to bath. The final issue was the restaurant was closed during my stay, and this made a huge impact as I was told it was open. I like to eat out in the towns I see, but sometimes I don’t have the time to do this. So this was a big issue for me as I would had stayed somewhere that had a restaurant open in the hotel. I can only hope this was only a one time thing and that things are better there now. However as of now I cannot recommend this hotel at the price they charge. Plus the location is meh at best. …
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Date of stay: September 2020Trip type: Traveled on business
Helpful
Response from Armando Llado, Guest Services / Front Office at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
Responded Sep 27, 2020
Thank you for taking the time to submit a review on your recent stay with us. We deeply apologize for the issues you experienced during your stay with us. Our price match guarantee program as stated is handled by our Hilton Honors desk to reverify the information and ensure we can provide the best price for your stay with any of our brands. We apologize for the issue with the plumbing as well, during your time with any hotel if you experience any issue with the room please do not hesitate to notify the front desk so that we may be able to immediately rectify the issue so that you may enjoy your stay with us. With Covid ongoing it has greatly affected many people and aspects of life and it has caused limitations all around for all. We can not emphasize how apologetic we are that you were not fully able to enjoy your time with us. We do hope you give us another chance in the near future. For now stay healthy and stay safe!
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+1
We drove across the country and decided to book 4 separate nights at Hilton hotels along our drive from Boston to LA, but we decided to cancel all of our reservations after our first stay at the DoubleTree by Hilton (Hilton) in downtown Pittsburgh - across from the University of Pittsburgh Medical Center (UPMC). We arrived at the Hilton just passed midnight after our long drive from Boston. The front desk representative checked us in. Since we were parking on the street in front of the hotel with the emergency blinkers on, we asked where to park safely. She told us to make 3 right turns around the hotel, then park at the garage across the street. We parked there, came back, and got our room card/key for a room on the 8th floor. The representative who helped us was no longer there. Since the garage is exposed to street, I asked if our car would be safe overnight because we have stuff in our car. We found out then, we parked in the wrong garage as the correct garage is directly below the Hilton hotel. After paying $4 for about 5 minutes of parking, we parked in the right garage. 15 minutes later,we entered our hotel room. We were disappointed right away as the room was not made up. We came back to the front desk, and were given another room, which also on the 8th floor. This time, the room key didn't work. We had to return to the front desk again. To be sure we would not have to return to her again, I asked politely for the rep to be SURE that the room is made up and clean because we were very tired and sleepy. She assured us that our room was. To our frustration, the 3rd room was uncleaned. The tissues were on the TV cabinet, the used towels were on the floor and on edge of the sofa with shampoo and conditioner bottles opened in the bathtub and some blue stains can be seen spilling out on the bathtub wall, etc. - another word, the room was used by the previous guests and it was not cleaned by the hotel's housekeeping employees. We returned to the front desk and complained that we were promised that the 3rd room would be cleaned and it wasn't. The front desk representative was very rude and simply said her computer shows it was ready and cleaned even after we showed her pictures of the unmade up room. We asked for another CLEANED room to sleep in as by that time it was almost 1 am! After waiting for another 10 minutes, we we finally given a clean room, except we made a king size bed, but were given a room with 2 double beds!!! Needless to say, we simply went to bed and left early the next day and continued our drive to LA. These pictures were taken in the 3rd hotel room, the pictures taken of the first hotel room were too large to upload.…
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Date of stay: April 2020Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from John-HiltonHelp, on behalf of management at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
Responded Apr 10, 2020
Dear Quoc T, Thank you for taking time to review your recent experience with us. We sincerely apologize that we did not provide you with the quality of services and amenities you deserved during your recent stay. After a long drive, all we want is hassle-free parking, a fast, friendly check-in, and a clean and comfortable room. Please know that the various problems you encountered are not typical of our staff and will be addressed accordingly to avoid recurrence for future guests. We are always looking for ways to improve our guest experience, as your satisfaction is very important to us. When the next opportunity for travel comes along, we hope you will consider giving us the opportunity to make it right.
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PRICE RANGE
$122 - $272 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton hotel and suites pittsburgh downtown, doubletree pittsburgh, doubletree hotel pittsburgh city center, pittsburgh doubletree
LOCATION
United StatesPennsylvaniaPittsburghDowntown
NUMBER OF ROOMS
342
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Claim Your Listing Frequently Asked Questions about DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown
Which popular attractions are close to DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown?
Nearby attractions include Liberty Magic (0.3 miles), The Great Escape Room (0.3 miles), and PPG Paints Arena (0.2 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown?
Yes, a parking garage, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown?
Conveniently located restaurants include Eddie V's Prime Seafood, Condado Tacos, and Bakersfield.
Are there opportunities to exercise at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown located near the city center?
Yes, it is 0.3 miles away from the center of Pittsburgh.
Are any cleaning services offered at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.