Pittsburgh Marriott City Center
112 Washington Place, Pittsburgh, PA 15219
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About
#26 of 104 hotels in Pittsburgh
Location
4.3
Cleanliness
4.4
Service
4.4
Value
4.0
Discover downtown Pittsburgh from Pittsburgh Marriott City Center. Our hotel's location is perfect, in the middle of the city and near all of the top attractions. Our accommodations offer the ideal blend of substance and style. We have established ourselves as a premier hotel in Downtown Pittsburgh, Pennsylvania offering redesigned luxury accommodations and friendly service. We are a TripAdvisor award-winning hotel that provides guests with comfortable rooms and suites, each filled with superior services and amenities including high-speed Internet, Marriott's Plug-In Technology, and more. Our hotel is great for meetings and gatherings, as we offer versatile venue space and comprehensive event planning services. And our location is splendid, we sit in the heart of everything near the PPG Arena, Duquesne University, Pittsburgh's Uptown, and the Strip Districts.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Conference facilities
Paid private parking on-site
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Vending machine
Photo copier / fax In business center
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English
Location
112 Washington Place, Pittsburgh, PA 15219
Pittsburgh Marriott City Center
Getting there
Good for walkers
Grade: 82 out of 100
82
Pittsburgh Intl Airport
13.3 mi•
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Westmoreland County Airport
33.1 mi•
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Rental Cars
43 Restaurants
within 0.3 miles
1037Reviews23Q+A100Room tips
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Obviously the review below about valet parking met the same super great front desk staff I dealt with. Made a reservation for family member using Bonvoy points. Called the hotel 3 days before check in to provide the guest name. "Got it" said the front desk, "noted on the reservation." Fast forward 3 days. My guest gets to the hotel, and despite presenting physically the printed email confirmation of the reservation, where I stated "I called the hotel, they have your name on the reservation, you are all set", they denied her the room because she is not me. On objecting, the front desk literally said "blame Bethesda" (HQ of Marriott). "That is against policy." I called the front desk, and was told exactly the same. Quote: "you are violating Marriott policy." I asked how, after a lifetime staying in Starwood/then Marriott/Lifetime Titanium/five years of nights living Marriotts suddenly it is my fault I am violating a policy that I am unaware of. I have gifted room nights to family on many occasions, always called the property and provided the guest name, and have never been hassled. The super helpful (sarcasm) front desk said the only resolution of this was for my guest to buy a room, and for me to file a claim with Bonvoy. "You will get an email from Bonvoy on how to file a claim, here is your claim number". No email ever received. Guest denied room. Still out the points. What happened to the word "hospitality"? Moved after one night to The Industrialist (Autograph Collection), which welcomed my guest, again using my Bonvoy points, no problem. Stay at The Industrialist and avoid the Pittsburgh Marriott City Center. And I am still out the 92,000 points I spent at this property for a room my guest was denied access to. Run away. Avoid. Bad Property.…
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Date of stay: November 2023Trip type: Traveled with family
Service
Room Tip: Avoid this property.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Owner at Pittsburgh Marriott City Center
Responded yesterday
Dear rowingman, Thank you for taking the time to share your review. Please accept our apologies for the reservation-related concerns outlined and the service shortfalls you experienced. We make every effort to provide exceptional hospitality in all aspects; therefore, we genuinely regret that this was not your experience. We will share your message appropriately and thank you again for your patience. Sincerely, Thomas Murtha Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel used to be our go to place in Pittsburgh because of the amenities. Now there is no more shuttle bus or even room service. Room was sub par. Black mold on ceiling in bathroom. The room was warmer with the heat turned off. So the straw that broke us was at checkout. I asked for a copy of my receipt. Upon checking it there were charges for valet parking for each day, three. When I checked in on Friday the person behind the desk said there was no valet staff till Monday. I asked where I could park my SUV as it was over six feet tall, garage has a very low ceiling. He instructed me to park in the valet area. Vehicle did not move until we checked out on Sunday. So fast forward to the checkout process. I asked how they could charge for valet parking when there was no staff to do this. This is where the rudeness kicked in. Parking is not free she said. And we only reopened after three years last January. No idea what that means. I told her who gave me the parking info and she said he would be dealt with accordingly but parking is not free as she was becoming increasingly combative. At this point I just left the place vowing to my family to never stay here again. …
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Owner at Pittsburgh Marriott City Center
Responded 2 days ago
Dear bernardb25, Thank you for your honest feedback. We apologize for not meeting your expectations and are also sorry for the issues you encountered in your room. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Furthermore, we regret to learn that you experienced a billing discrepancy regarding our valet parking and are concerned about the way it was handled. We appreciate you bringing this to our attention; we would be happy to take a closer look at your concern and relay this appropriately to ensure it is resolved. We are grateful for your patience in the meantime. Sincerely, Thomas Murtha Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed 9/29-10/1 and had 2 rooms. The first day was fine but on the second day we didn't have air conditioning and it was hot! After asking for fans, 1 room got a fan immediately. For the other room it took about an hour during the time we were dressing for an event. Awful. The staff was very apologetic but that's where it ended - no action behind the apologies. At checkout I was told a manager would call me so after a week of hearing from no one, I called and was promised points and a refund by Daisa. For days Daisa nor the operations manager Thomas Murtha would take or return my calls. All said and done and after contacting corporate, I got points but no refund as Daisa conveniently denied that she promised a refund. Plus: The valet staff was great. Very disappointing NON- MARRIOTT quality experience. Wouldn't recommend …
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Find another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Divina Rice, Guest Services / Front Office at Pittsburgh Marriott City Center
Responded 2 weeks ago
Dear Value guest, Thank you for taking the time to share your recent experience during your stay from September 29th to October 1st. We genuinely appreciate your feedback as it helps us identify areas for improvement. We sincerely apologize for the inconvenience you faced with the air conditioning in one of your rooms and the subsequent delay in providing a solution. It's disheartening to learn that our efforts to rectify the situation fell short of your expectations, especially during a significant event. We are grateful for your recognition of the valet staff, and we will ensure your positive feedback is shared with the team. Regarding the issues you encountered post-checkout, we take your concerns seriously and want to address them promptly. Please accept our apologies for any frustration caused by the lack of communication from our associates. We understand the importance of resolving such matters efficiently and will investigate the breakdown in our communication process. To ensure that your concerns are thoroughly addressed, we recommend reaching out directly to our General Manager, Mr. Jon Mathews, at jon.mathews@marriottpittsburgh.com. Mr. Mathews is committed to ensuring our guests have a positive experience, and he will personally oversee the resolution of your concerns. We genuinely value your feedback, and we hope to have the opportunity to regain your trust in the future. Please do not hesitate to contact Mr. Mathews directly, and we assure you that your concerns will be given the attention they deserve. Thank you again for bringing this to our attention, and we look forward to the possibility of welcoming you back to Marriott Pittsburgh for a much-improved experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
we have been waiting for the Marriott to reopen since covid ended. it is my favorite marriott property. we travel to pittsburgh at least once a year to see the penguins. hotel is located across the street from ppg arena. it is also located across the street from the catholic church which is so helpful when spending the weekend in the city. we stayed at the hilton the last couple years as the marriott was closed. there is no comparison. the marriott far exceeds that hilton. we had several issues when staying there. also stayed at the Renaissance. while it was a nice hotel, the convenience the marriott city center offers is why it is our choice when going to pittsburgh. the staff at the marriott is great as well. would like to say a special thank you to William at the front desk. check in was smooth, easy and pleasant. he was a big help to us on our stay. my only complaint would be the breakfast closes at 11 on weekends. as i mentioned we attended church on sunday and when we got back breakfast was closed. i think on weekends they should keep breakfast available at least until noon. will be back again!!…
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I had made a reservation for October 2023 for the Pittsburgh Marriott City Center hotel. My original reservation was made early in the summer. In early October, I called to confirm the reservation and ask about any discounts. I was given a new discounted rate and received an email confirmation of the new rate. I did not ask about the rate at check-in but after checking out I noticed that I was not charged the discounted rate, but the previous rate. I called the hotel to dispute the charge and was told to call customer service. After 3 weeks and several phone calls, the Marriott has not revised the bill to the discounted and confirmed rate. I have forwarded the confirmation emails to several people at the Marriott and still no resolution. Now, the Marriott says my complaint is resolved and that they will not honor the discounted rate because I tried to negotiate it at check-in! They ignore the fact that I forwarded the confirmation email dated a week before check-in that shows the discounted rate! DO NOT DEAL WITH THE PITTSBURGH MARRIOT CITY CENTER! SHADY!!!…
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Don't stay at the Pittsburgh Marriott City Center. They don't honor confirmed rates.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Divina Rice, Guest Services / Front Office at Pittsburgh Marriott City Center
Responded 2 weeks ago
Dear Valued guest, I hope this message finds you well. I would like to express my sincere apologies for the inconvenience and frustration you have experienced in connection with your recent reservation at the Pittsburgh Marriott City Center. It is disheartening to hear about the challenges you faced, and I want to assure you that your concerns are of utmost importance to us. I deeply regret any miscommunication or inconvenience caused during the resolution process of your billing concern. I understand that you had confirmed a discounted rate for your stay, and it is unacceptable that you were not charged accordingly. I apologize for any confusion and frustration this may have caused. I want to assure you that we take this matter seriously and are committed to addressing and resolving it promptly. Our team is currently reviewing the details of your case to ensure a fair and accurate resolution. Please be assured that we are actively working to rectify the situation and will make every effort to honor the confirmed discounted rate for your stay. I understand the importance of a seamless and positive guest experience, and it is clear that we fell short in this instance. I appreciate your patience and understanding as we work to make things right. Our goal is to regain your trust and demonstrate that we value you as our guest. If there is anything specific you would like to discuss or if you have additional details to share, please feel free to contact our Director of Operations, Thomas Murtha at 412-471-4000. Your feedback is invaluable, and we are committed to learning from this experience to improve our services. Once again, I apologize for any inconvenience you have experienced, and I appreciate your understanding as we work to resolve this matter promptly. Thank you for bringing this to our attention. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything about this hotel is awful. It's old, not so clean, you can't get any food except a few items in the weird bar (which is printed on an 8.5x11 piece of paper) and to make it all worse, unable to manage kids making noise ALL NIGHT long. It's probably the worst Marriott I've ever seen or stayed at.
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Terrible value for the price. This hotel should be $50 a night
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Divina Rice, Guest Services / Front Office at Pittsburgh Marriott City Center
Responded 2 weeks ago
Dear Value guest, I hope this message finds you well. I want to extend my sincerest apologies for the subpar experience you had during your recent stay at the Pittsburgh Marriott City Center. Your feedback is invaluable to us, and I want to assure you that we take your concerns seriously. I deeply regret that the hotel's cleanliness, dining options, and the issue with noise negatively impacted your overall experience. We understand the importance of a comfortable and enjoyable stay, and it is disheartening to hear that we fell short of meeting your expectations. Our team is thoroughly reviewing your comments to address each of the mentioned issues. We are committed to taking corrective measures to enhance the overall guest experience. I assure you that your feedback will be shared with the relevant departments to make necessary improvements in the cleanliness, dining options, and noise management. In the meantime, please accept our apologies for any inconvenience you experienced. Your feedback serves as a valuable tool for us to identify areas for improvement, and we are dedicated to making the necessary changes to ensure that future guests do not encounter similar challenges. If you have any additional details or specific incidents you would like us to investigate further, please do not hesitate to contact us directly. Your satisfaction is our priority, and we want to address your concerns comprehensively. Once again, I apologize for the shortcomings you experienced during your stay. We appreciate your feedback and hope to have the opportunity to regain your trust in the future. Thank you for bringing these issues to our attention. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was always our go to hotel when visiting Pittsburgh pre-Covid. We were practically regulars for almost ten years. We became friends with many of the previous staff. We just returned for the first time since the reopening under the new Mgmt. We were thrilled to see Ron in the dining room and Vanessa at the bar and they both welcomed us back with such a warm greeting. The hotel was just as we remembered-no changes to the rooms or other areas of the hotel. Our room was clean and the bed was very comfortable.
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Divina Rice, Guest Services / Front Office at Pittsburgh Marriott City Center
Responded 2 weeks ago
Dear Kathy, Thank you so much for taking the time to share your recent experience with us. It was truly heartwarming to read about your long-standing connection with our hotel and your return after the reopening under new management. We are delighted to hear that familiar faces like Ron in the dining room and Vanessa at the bar were there to welcome you back with open arms. Building meaningful connections with our guests is something we cherish, and it's wonderful to know that the warmth and familiarity you've come to expect from our staff have endured. Your loyalty over the past ten years means the world to us, and we are thrilled that you found the hotel to be just as you remembered. Maintaining the comfort and cleanliness of our rooms is a top priority, and it brings us immense joy to know that your recent stay lived up to your expectations. We genuinely appreciate your continued trust and patronage, and we look forward to providing you with many more positive experiences in the future. If there is anything specific you enjoyed during your stay or if you have any suggestions for how we can make your future visits even more special, please feel free to share. Once again, thank you for choosing us as your go-to hotel in Pittsburgh. It was a pleasure having you back, and we can't wait to welcome you again soon. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went for a college tour weekend - the marriott's amentities for titanium members were closed. The Marriot was dated and bathrooms were dated. Water pressure wasn't great. The neighborhoods close by seemed a bit depressed.
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Divina Rice, Guest Services / Front Office at Pittsburgh Marriott City Center
Responded Oct 12, 2023
Dear valued guest, We were happy to welcome you and provide a comfortable home away from home while in town for business. Thank you for your helpful and detailed feedback. We are glad you could highlight any areas you would like to see enhanced as we are eager to serve you better in the future. We will be discussing your review internally and hope to earn that last star soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here one night after a concert at PPG arena. Can’t beat the location. Super conveniently located just a block from the arena. Many restaurants are also very close, just over the walking bridge no more than 5-15 min depending on where you want to go. It’s a solid hotel. Rooms are good size, but no in room safe and even on the 19th floor, you hear a lot of highway noise. Wish the windows were better sound proofed.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Divina Rice, Guest Services / Front Office at Pittsburgh Marriott City Center
Responded Oct 12, 2023
Dear valued guest, We are thrilled you had a five-star experience with us at Pittsburgh Marriott City Center. Our team was happy to help you in any way they could to ensure your well-being and comfort. We hope we have the opportunity to provide you with another home away from home for you in the future. We would love to welcome you again anytime!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I were pleasantly surprised to have a great stay at Marriott. We were skeptical when I booked this hotel after reading reviews about the lack of cleanliness and poor management; however, our stay was Fri-Sun and from check in to check out - the Marriott stood by its name/reputation. Room was clean and comfy, the Steelhead restaurant breakfast buffet was outstanding, the Crafted North bar had excellent brews and sandwiches. All employees were happy to be there and I heard they are under new management. I highly recommend this hotel.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Perfect hotel to visit the University, go to a Penguins game, or any other event at the PPG Arena.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Divina Rice, Guest Services / Front Office at Pittsburgh Marriott City Center
Responded Oct 12, 2023
Dear Valued guest, We are thrilled you had a five-star experience with us at Pittsburgh Marriott City Center. Our team was happy to help you in any way they could to ensure your well-being and comfort. We hope we have the opportunity to provide you with another home away from home for you in the future. We would love to welcome you again anytime!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$147 - $223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott pittsburgh city hotel pittsburgh, pittsburgh marriott
LOCATION
United StatesPennsylvaniaPittsburghDowntown
NUMBER OF ROOMS
402
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Claim Your ListingPITTSBURGH MARRIOTT CITY CENTER - Updated 2023 Prices & Hotel Reviews (PA)
Frequently Asked Questions about Pittsburgh Marriott City Center
Which popular attractions are close to Pittsburgh Marriott City Center?
Nearby attractions include PPG Paints Arena (0.09 miles), Allegheny County Courthouse (0.2 miles), and Speakeasy (0.2 miles).
What are some of the property amenities at Pittsburgh Marriott City Center?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Pittsburgh Marriott City Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Pittsburgh Marriott City Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pittsburgh Marriott City Center?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Pittsburgh Marriott City Center?
Conveniently located restaurants include Eddie V's Prime Seafood, The Commoner, and Terrace Room.
Are there opportunities to exercise at Pittsburgh Marriott City Center?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Pittsburgh Marriott City Center located near the city center?
Yes, it is 0.4 miles away from the center of Pittsburgh.
Are there any historical sites close to Pittsburgh Marriott City Center?
Many travelers enjoy visiting Heinz Memorial Chapel (2.1 miles), Phipps Conservatory and Botanical Gardens (2.4 miles), and Point State Park (0.9 miles).
Does Pittsburgh Marriott City Center have any great views?
Yes, guests often enjoy the city view available here.
Is Pittsburgh Marriott City Center accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.