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I've stayed at this property 4 or 5 times in recent years. This last stay was the worst. I stayed for 5 nights, and my room was serviced once and only then after I notified the front desk twice. Tub barely drained and phone didn't...More
Thank kim f
Response from bhamill1390, General Manager at Holiday Inn Express Irwin (PA Tpk Exit 67)Responded January 31, 2018
Dear Kim F,
I am so sorry to hear that your last stay with us was not a pleasant one. I do apologize for that. I would like to discuss this matter with you in more detail. Please contact me at 724-861-9000 or by email...More
This has to be the 10th time we've stayed at this Holiday Inn Express since our first review in 2013 and this is still the best place to stay in the entire area. The staff is still number one out of all the years we've...More
Response from bhamill1390, General Manager at Holiday Inn Express Irwin (PA Tpk Exit 67)Responded October 9, 2017
Thank you so much for the wonderful review and the wonderful comments you made about our hotel and staff. We always look forward to seeing you when ever you come to the Irwin area.
This is an aging property that hasn't been refreshed in a while. That aside, it was comfortable, reasonably priced, and everything worked. Holiday Inn Express breakfast (preformed egg discs and English muffins, cereals, and a pancake extruder) is still better than no breakfast. The rooms...More
Thank John R
Response from IHGService, Guest Relations Manager at Holiday Inn Express Irwin (PA Tpk Exit 67)Responded December 11, 2017
Hi John R,
Thank you for your stay and for taking the time to share your experience with us. It is great to know that you were able to appreciate our room accommodation and breakfast. However, I was concerned to see that you were not...More
The hotel is clean. My wife said that the sheets smelled smoky. They have a decent breakfast buffet - pancakes, eggs, cereal, chocolate milk. The beds were comfortable, and the M&M cookies at check-in were yummy. We got a restful and quiet night's sleep.
If I had not known where this location was prior to my travel there I'm not sure I could find it. There was no signage coming off of the Turnpike to indicate where to go and the road to turn on was blocked coming off...More