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All reviewsnice hotelthe breakfast arearoad noisewafflesnewer hotelrooms are spacious and cleanpleasant stayfront desk staffstandard hotelhot tubother hotelsbath towelsplatinum memberking roomlittle thingseasy accesswould stay here again
We had a quick one-night stay, a mini staycation of sorts, so our 4-year old was super disappointed that the pool was down upon arrival. Despite the fact that it was behind their control, when I mentioned that issue and a few other little things...More
Thank A TripAdvisor Member
Response from FISSManagerMB01, Manager at Fairfield Inn & Suites by Marriott Harrisburg WestResponded August 21, 2017
Thank you so much for staying here with us at the Fairfield Inn & Suites Harrisburg West. We are delighted that you enjoyed the courtesy of our staff. I do apologize that the pool was closed; we were having technical difficulties & wanted to be...More
Traveled for a Hershey vacation. Stayed outside Hershey for the lower prices. This hotel was completely sold out.
Pros: staff was courteous and breakfast staff kept the food clean and stocked despite a lot of people.
Cons: stayed two nights. First night found mildew all...More
Thank Karl Y
Response from FISSManagerMB01, Manager at Fairfield Inn & Suites by Marriott Harrisburg WestResponded August 17, 2017
Thank you for staying with us on your vacation. I am glad you enjoyed our breakfast and I am so glad to hear that our staff was both courteous and on top of things. I do apologize for the way your room was handled- I...More
The staff at this hotel are friendly, helpful and engaging! We had approximately 15 rooms for our daughters wedding reserved and everything ran smoothly and efficiently! I needed to know the names of the guests staying at the hotel the week before the wedding and...More
Thank Karen S
Response from FISSManagerMB01, Manager at Fairfield Inn & Suites by Marriott Harrisburg WestResponded August 9, 2017
Thank you so much for your kind words. The Fairfield Inn & Suites Harrisburg West loved hosting your family and friends- we wanted to make you all feel at home & I'm glad we could do just that. Thank you again!
Odd place. Walked in the door and there is no attendant for 15 minutes. Seemed like a one-person show, who was dealing with plumbing issues to checking in guests to taking reservations....hope he isn't making breakfast! Problems with pool and hot tub and not just...More
Response from FISSManagerMB01, Manager at Fairfield Inn & Suites by Marriott Harrisburg WestResponded July 14, 2017
We are very sorry to hear that we did not meet your expectations during your stay with us. During the evening hours, there is typically one person on duty, so we apologize that it took longer than normal to check in. We hope that our...More
It seems the Fairfield brand, in general, has taken a step backwards as it pertains to evaluating room maintenance. Last night it was the plumbing. The sink had minimal flow and the tub faucet leaked substantially when the shower was being used.
The property was...More
Thank Ray C
Response from Phyllis F, General Manager at Fairfield Inn & Suites by Marriott Harrisburg WestResponded July 10, 2017
Dear Ray C,
Thank you for sharing your feedback regarding the plumbing concerns you encountered. I have shared your information with our maintenance to ensure it addressed promptly. My apologies that you did not find it to be in the full working order you had...More