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Comfort Inn

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1740 New Butler Rd., New Castle, PA 16101
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54 Reviews from our TripAdvisor Community

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Showing 52: English reviews
Seneca, Pennsylvania
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I had points so for 2 nights I only paid $40.00 plus tax. In general their rates run high as compared to other motels (Super 8). The room was a 2 room suite. It was very clean, nice beds and furniture, and fridge/microwave. My main complaint - I requested 1st floor as I have trouble walking, but upon arrival they... More 

Helpful?
Thank sjacqueline52
Patrick J, General Manager at Comfort Inn, responded to this review

Thank you for staying with us, and taking the time to write a review! I'm sorry you had to deal with the stairs. We do only have one 2-room suite, and unfortunately it is on the 2nd floor. Next time maybe we can find two connecting rooms on the 1st floor. You really missed out on breakfast, we have a... More 

Cape Coral, Florida
Level Contributor
5 reviews
4 of 5 stars Reviewed 4 weeks ago

We recently stayed for a week. Accommodating and friendly staff. For and older Inn it was a clean and comfortable room. Breakfasts were much better than expected. We will definitely stay there again. Mike

Helpful?
Thank mikegca52
Patrick J, General Manager at Comfort Inn, responded to this review

We're glad you enjoyed your stay! I will pass on your comments to our staff and let them know they made your stay more enjoyable. I'm glad you enjoyed our complimentary hot breakfast as well. Thank you for staying with us and I hope we have the pleasure of your company in the future. Sincerely, Patrick Jordan General Manager More 

1 review
4 of 5 stars Reviewed June 18, 2016 via mobile

We stayed here for the Bantam Jeep Festival. Blown away by the helpful and friendly service of the staff. Room was very clean and comfortable. While the decor is a bit dated everything was functional and well kept. This is a pet friendly hotel. We didn't hear any dogs but I did see a few. I even saw a housekeeper... More 

Helpful?
Thank Ben G
Patrick J, General Manager at Comfort Inn, responded to this review

I'm happy you enjoyed your stay and I hope you had a great time at the Bantam Jeep Festival! I will tell our staff of your positive comments. I hope we see you for a wonderful time at the festival next year as well. Thanks again for taking the time to write your review. Thanks, Patrick Jordan General Manager More 

Lansdale, Pennsylvania, United States
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed May 18, 2016 via mobile

Stayed here to attend a graduation. Desk staff was polite and breakfast was okay. The hotel is old and tired. Although somewhat clean, sheets were stained and rugs were very worn. It is a two star hotel and for the price paid - it fit what I paid for. I will not stay there again.

Helpful?
Thank Donna K
Patrick J, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to review our hotel. Your feedback is appreciated, and I will pass on your positive comments about our desk staff. I apologize that the room was not up to par. I'm glad it was priced within your expectations. I hope you change your mind and decide to stay with us again. We appreciate your... More 

Travelers are raving about these New Castle hotels

Pennsylvania
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed April 24, 2016 via mobile

First of all, let me say the front desk staff were very nice. The bed was comfortable and the room was clean. I had booked 2 rooms thinking that they would be side by side or across the hall. They were not and we asked if we could change that and was told no. Okay, that could have been my... More 

Helpful?
Thank shspeari
Patrick J, General Manager at Comfort Inn, responded to this review

Thank you for staying with us, and taking the time to write this review. I'm very happy you find our staff so delightful, and I will make sure they hear about it. I apologize for the smell in your room. We were testing some new products and quite a few were just too strong. I am sure you'll find the... More 

Pittsburgh, Pennsylvania
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 27, 2016

The hotel is clean and things work the way they were supposed to. It could use some freshening up, so if your preference is new construction or newly remodeled, this may not be the place for you. However, I consider that more cosmetic stuff and it didn't bother me that it wasn't new and shiny. I found the bed and... More 

Helpful?
Thank JH3221
Patrick J, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to review our hotel. I'm happy you enjoyed your stay. We do have a renovation planned for next year, but that's still a good ways away. In the meantime we do our best to keep everything nice and clean. I will share your positive comments about our staff with them. Thanks you so much... More 

Emerald Isle, North Carolina
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 17, 2015

Room was very clean and neat. We had 2 double beds and each bed had 4 great pillows! Plenty of towels. Breakfast in the morning had a good selection for everyone. Staff was friendly and helpful. Great coffee!

Helpful?
Thank ddw8886
Patrick J, General Manager at Comfort Inn, responded to this review

Hi, Thank you so much for taking the time to review our hotel. We're very happy you enjoyed stay. It was our pleasure having you here, and I hope you will stay with us in the future. Thanks again. Sincerely, Patrick Jordan General Manager More 

Ann Arbor, MI
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed October 14, 2015

I always stay at the Comfort Inn in New Castle when I'm in town to visit family. The bed and pillows were comfortable, the Wi-Fi worked just fine, breakfast was good - although the eating area is small. I ended up taking my food back to the room because there was nowhere to sit. The only negative was that at... More 

Helpful?
Thank Duchess082
Patrick J, General Manager at Comfort Inn, responded to this review

Hello, Thank you so much for taking the time to review our property. I also wish we had a larger breakfast area, but I'm glad you were able to enjoy yourself despite. I hope we see you again soon! Sincerely, Patrick Jordan General Manager More 

Bedford, Pennsylvania
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 1, 2015 via mobile

The hotel was good. The bed was comfortable. The room was clean. The hot tub was an excellent suprise. The staff was very helpful. The location of the hotel was excellent. My wife and I would stay again at this hotel. The staff took care of our needssurprise surprise

Helpful?
Thank Revsward
Patrick J, General Manager at Comfort Inn, responded to this review

Hello, Thanks for taking the time to review our property. I'm very glad you enjoyed the experience. I hope we see you again in the near future! Thanks, Patrick Jordan General Manager More 

Knoxville, Tennessee
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed September 25, 2015

This hotel needs help! If you want a clean hotel this is not the place for you. Hair dryer cord was black from all the dirt, bathroom sink would not drain, no tissues in box in bathroom, didn't take shower was afraid not clean, the light on the wall main room did not work, floor lamp shade was all cracked,... More 

Helpful?
Thank Apache123
Patrick J, General Manager at Comfort Inn, responded to this review

Hello, Thank you for taking the time to share your opinion regarding our property. I apologize that we delivered such a poor experience. I have shared your comments with out housekeeping a maintenance staff, and I assure you they will pay closer attention to these problems in the future. I hope you will give us a second chance and we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
This Comfort Inn located in New Castle, PA is surrounded by beautiful scenery and conveniently located near multiple eating destinations. You are sure to find comfort and a home away from home when staying here. Start your day off right with our free hot breakfast, in room coffee makers, on-site fitness center and sauna. Each room is equipped with a microwave, flat screen TV offering HBO, refrigerator to store your left overs and an iron and ironing board to ensure you look crisp for your day at the office. ... more   less 

Additional Information about Comfort Inn

Address: 1740 New Butler Rd., New Castle, PA 16101
Location: United States > Pennsylvania > New Castle
Price Range: $94 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 79
Reservation Options:
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Also Known As:
Comfort Hotel New Castle
Comfort Inn New Castle
New Castle Comfort Inn
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