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See all 7 hotels in Mount Pocono

Hotel M, Mount Pocono

400 reviews
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Traveler (219)
Room & Suite (31)
Pool & Beach (3)
Overview
  • Excellent37%
  • Very good18%
  • Average14%
  • Poor11%
  • Terrible20%
Travelers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Suites
2.0 Star Hotel
All hotel details
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (400)Write a Review
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Traveler rating
141
74
58
46
80
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LanguageEnglish
141
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58
46
80
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All reviewsroom was cleanmicrowave and refrigeratorcontinental breakfastthe breakfast areafront desk personindoor poolchecking inupon checkfallonbeverlymontananelsonrenovationsoutletmountcasino
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1 - 5 of 399 reviews
Reviewed yesterday

Great location, lots of fast food nearby, good breakfast, great pool for kids. Clean rooms but may use some updating but nothing too extreme. Still a clean place to stay for the money. Would definitely stay again. Good place for family or just couples

Thank eliseomen
Reviewed 3 days ago via mobile

I booked this room for my daughter and I after reading good reviews. It was awful. The hotel is supposedly being renovated which was not the problem. Our room, while extremely large, had a pull out couch so stained that we were afraid to go...More

Thank briggeiss
Reviewed 1 week ago via mobile

The reason I’m giving it 4 stars and not 5 is because the lobby is not that modern. But still a wonderful place to stay at. Our original plan was to stay at an Air b&b, but last minute something came up and we found...More

Thank Gavin O
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 3 days ago

How wonderful! Thank you so much for sharing your lovely trip experience and for the 4 star review. At Hotel M we are dedicated to impress you with our world class customer service. We are delighted that you chose our hotel to spend your vacation,...More

Reviewed 1 week ago via mobile

Beverly checked me in. I was very satisfied and also honered to have been checked in by her. She did the best she could to help me save funds and was very nice and friendly. Glad yo have met someone as nice as her.

Thank Erick M
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 3 days ago

Thank you Eric for the 5 star review. We are ecstatic that Beverly was helpful and effective representative. Your complete satisfaction is our number one priority. We thank you for your stay and look forward to welcoming you back.

Reviewed 1 week ago

After reading the reviews I was a bit leery about staying here. However, I found this hotel to be perfect for what we were looking for. Our room was very clean, updated and comfortable. It is not the Ritz, but fine for a few nights...More

Thank Dooda725
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 2 days ago

Thank you for spending the New Year's Eve here and finding the hotel to be perfect. We pride on providing spotless and comfortable room. Rate here at the hotel is always reasonable to accommodate our guest but our staff are uncompromising when it comes to...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Breakfast included
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Breakfast included
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
$73 - $126 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$73 - $126 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (219)
Room & Suite (31)
Pool & Beach (3)
Dining (1)
Hotel & Grounds (188)
Bathroom (14)
Questions & Answers
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jmassage58
To the General Manager: Do you think that a year's worth of "apologies" to all of those "terrible" reviews make any difference? Please stop apologizing about the nasty conditions of this hotel and FIX the problems that over half of your paying guests are complaining about. NO ONE that gives you an unfavorable review is COMING BACK to experience these supposed changes that you're claiming will be addressed. What you're failing to understand is that the first impression is a lasting impression and those of us who have taken the time to write lengthy criticisms of your hotel...WILL NOT BE BACK. You've permanently lost those customers and anyone that they could have referred your hotel to. Your responses and apologies are don't mean anything because all one has to do is go back and read all of the previous guests criticisms over the last couple of years (and your stock responses) to KNOW that you are NOT addressing these issues. You need to SUPERVISE your cleaning staff to make sure those rooms look and smell clean. You should know which employee is assigned to which rooms and hold them responsible for making those rooms look and smell PRISTINE! Get rid of all that torn/ripped/stained furniture! What are you THINKING?? I've purchased 2nd hand furniture that is NOT torn or stained and looked MUCH better quality that what you had in our room. It does not take much to correct. All these negative reviews will continue to negatively impact any profit you may be trying to get.
November 21, 2016|
AnswerShow all 2 answers
Response from Narendra B | Reviewed this property |
Update! most of these issues still exists. I checked in yesterday and changed rooms twice. the heat don't work, the door jams, some the hallway smells bad, the vent in the bath room don't work, the bathroom lodges water, the... More
0
Votes
scholarlymama
November 1, 2015|
AnswerShow all 4 answers
Response from Syed Akrum U | Property representative |
Dear Valued Guest thank you for writing us, we are really sorry for the inconvenience that you have please let us know your concern so that we can take care of that immediately. Once again thank you for writing us.
0
Votes
Naysika O
August 23, 2015|
AnswerShow all 3 answers
Response from TravelingChuckNas | Reviewed this property |
The breakfast was simple cereal and assorted pastries. I stuck to the coffee myself.
2
Votes
Room Tips
"2nd floor is quietest since it is not near the pool or fitness room."
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"Have room service knock on the door and ask if you need room service. No one came by and asked while we were..."
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"The front desk helps with helping you choose the best room for your party."
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"Request to stay away from the elevators and staff quarters to help keep noise levels down."
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