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Hotel M, Mount Pocono

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1244 Pocono Boulevard, Rt. 611, Mount Pocono, PA 18344 (Formerly Quality Inn & Suites)
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Hotel M, Mount Pocono
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197 Reviews from our TripAdvisor Community

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Pittsburgh
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed yesterday NEW

SO this is a typical average hotel..wasnt dirty, wasnt glamorous, but it was great for the group we had entertained there. The staff MAKES is all excellent, truly. The pool was fantastic...i mean super warm, just perfect! Close to lots of eats and shopping, free parking, free wi-fi. Price is right too. Our group will be back there again and... More 

Helpful?
Thank plysy
New York City, New York
1 review
3 of 5 stars Reviewed 3 days ago NEW

We have stayed here many times. Hotel is not fancy, but it’s a quant spot in PA for a Mountain weekend. Management and staff are very friendly and will address any of your needs during your stay just ask!

Helpful?
Thank RepeatGuest2016
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We hope to impress you again during your next visit and we... More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

Came in late night to get a room for the night ..Check in was easy and great customer service from michelle. She was very helpful and very nice ..my stay was was good not bad prices ..close to the casino and food places around..

Helpful?
Thank Mike S
Syed Akrum U, General Manager at Hotel M, Mount Pocono, responded to this review

Dear valued guest thank you very much for taking time and sharing your great experience through your review. We would proudly share your review with Michele. Please do remember us on your next visit to Mount Pocono. Once again thank you so much for your 3 star review. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was in suite 123 and i was impressed with the overall service. Great suite for couple. It was very comfortable in every way.It was very clean and all the staff are very welcoming. Happy with breakfast. Indoor Pool was true to the photograph upon to the hotel's website, large, clean and warm too. It was a great way to... More 

Helpful?
1 Thank Chandana006
Syed Akrum U, General Manager at Hotel M, Mount Pocono, responded to this review

Dear Ms. Chandana thank you very much for taking time and sharing your great experience through your lovely review. It’s always a great pleasure when our guests are satisfied and very happy with our rooms and services. We look forward to welcoming you back on your next visit to Hotel M Mount Pocono. Once again thank you so much for... More 

Woodstown, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This was the worst hotel experience that I have ever had. When we got there the computers were down and had to wait a while until we could check in. The male at the front desk was very rude and kept telling us to just sit down and wait. When we were finally able to check in, the room they... More 

Helpful?
3 Thank Tayylynn
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues and misunderstandings right away. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. We... More 

Travelers are raving about these Mount Pocono hotels

Mahopac, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were in room 128 over NYE at a private function. We were really impressed with the room and the way the staff was attentive to all our needs. Room was CLEAN and towels were plenty. (very important for us). Beds were comfortable, pool was warm (maybe could have temped up a bit more). We are looking forward to our... More 

Helpful?
3 Thank Yankeefans21
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

I am glad that you were impressed with our clean accommodations and staff's excellent customer service. Nice to know that you liked our comfortable beds and amenities. Thank you for staying with us and we are also looking forward for your next gathering in our facility. More 

Bronx, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

We've been to this hotel for weekends going on three years. Its very clean, the staff are very accommodating and the continental breakfast is good. Moderately priced and near food and shopping and casinos. I would recommend a visit if you're in the area. Chastity M.

Helpful?
1 Thank Chastity M
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Thank you for being our loyal fan for over three years! I am glad that you always enjoy your stay with us. We are happy to know that you liked our clean accommodations, staff's excellent customer service, accessible location and reasonable rates. Thank you for the recommendation and we are definitely looking forward for your next visit with us, Chastity... More 

Hallstead
1 review
5 of 5 stars Reviewed 4 weeks ago

Would definitely stay here again when in town nice rooms great staff easy to get to and many nice attractions close by. They made check in and check out easy. Bed was very comfy plenty of towels and great breakfast in morning during checkout

Helpful?
Thank Landb2004
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Thank you for giving us a five star rating! I am happy to know that you will definitely stay with us again because of our nice accommodations, great staff and accessible location. Thank you for also appreciating our hassle-free check in/out, comfortable beds and great breakfast. We will be waiting for your next visit with us! More 

Brooklyn, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff were nice and friendly and the service was great. The room I stayed in was clean and very comfortable. The continental breakfast OMG Home made waffles was the boom.The location was easy to get to and it was easy to find place to eat or you could order. enjoy the work out room and swimming and if I... More 

Helpful?
Thank Randy K
Syed Akrum U, General Manager at Hotel M, Mount Pocono, responded to this review

Dear Valued guest thank you very much for taking time and sharing your great experience through your lovely review. We would proudly share your review with Fallon. We look forward to welcoming you back on your next visit to Hotel M Mount Pocono. Once again thank you so much for your 5 star review. More 

Scranton, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 1, 2016

Hotel M was a great place to stay during the recent ice storm we had. Montana at the front desk was very helpful and did a wonderful job getting me settled. The pool, continental breakfast (featuring fresh made waffles), and free wifi were unexpected perks. (Good thing Montana told me about them or I might not have known.) Five stars... More 

Helpful?
1 Thank Mike31618
Syed Akrum U, General Manager at Hotel M, Mount Pocono, responded to this review

Dear valued guest thank you very much for choosing us and sharing your great experience with us during your stay. We would proudly share your review with Montana. We look forward to welcoming you back on your next visit to Hotel M Mount Pocono. Once again thank you so much for your 5 star review. More 

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