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TownePlace Suites Scranton Wilkes-Barre

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177 Reviews from our TripAdvisor Community

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Showing 176: English reviews
New York City, New York
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I chose the newer of the hotels in the area with this one. It was shockingly dirty. Carpet had cigarette butts and dirt ground in; the elevator was full of pool water and sticky stuff on the walls. All of the room doors were coated with black scuff marks. My room wasn't vacuumed for sure because there were almonds on... More 

Helpful?
Thank mia w
Simone R, Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Thank you for reviewing our property on Trip Advisor. Please accept our apologies for disappointing you. Our standards for service and cleanliness are very high and our team members are aware of it. We will investigate and we will find out what happened. Rest assured that we have heard your constructive criticism and we have implemented new guidelines to make... More 

Rogue River
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

The hotel was very nice, clean and had lots space in the room. What really made the stay special though was the two nice ladies at the front desk. Every time I went past the desk I was always greeted with a smile and hello. Whenever we ran out of towels or toilet paper there was someone up there very... More 

Helpful?
Thank Alex A
Simone R, Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Thank you for reviewing our property on Trip Advisor. We are happy that we have exceeded your expectations. Thank you for acknowledging our team members they are what differ us from our competition. Sincerely, Simone Ryan More 

NYC
Level Contributor
79 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 stars Reviewed 1 week ago

Easy check in, some of the friendliest hotel staff around. They went out of their way to accommodate us even bringing extra towels when housekeeping wasn't available. I stayed in a 2 bedroom suite. The room was a decent size, 3 person couch (pull out sofa bed), 1 person chair and table with 4 chairs in the living room. The... More 

Helpful?
Thank UMgirl
Simone R, Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Thank you so much for taking the time to review our property on Trip Advisor. We are delighted that you have enjoyed your stay with us. I agree our 2 bedroom is a great addition to our inventory. Please come back anytime to enjoy all the other amenities we have to offer. Sincerely, Simone Ryan More 

Mts of western NC
Level Contributor
673 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 395 helpful votes
2 of 5 stars Reviewed 1 week ago

The exterior looks a lot better than inside. It wasn't pricey to stay here at just $79 but there are too many problems. The shower faucet was faulty and mold was evident (see photo). The carpet had a bad stain (pet??) and the carpet tacks were coming through. Ouch! The a/c would not turn off no matter what you did,... More 

Helpful?
Thank Hooked_on_travel77
Simone R, Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Thank you for taking the time to review our property on Trip Advisor. We are very sorry that we fell short on your stay. Please accept our apologies. We will look into all the issues that you have mentioned and we will address them. The property is due for some upcoming renovations and we would like to invite you back... More 

massachusetts
Level Contributor
126 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was expecting to love this hotel but I found some problems. It's a very pretty hotel and the design is unique. There's a community feel to it, which makes it homey. I liked that people were sitting outside on the comfy chairs provided. Check-in went well. The room was beautiful and large. I kept thinking that many people's studio... More 

Helpful?
1 Thank leftwing
Simone R, Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Thank you so much for taking the time to review our property on Trip Advisor. Please accept our most sincere apologies for falling short while you were staying with us. All your concerns and issues will be addressed. We are pleased that you have brought them to our attention and we thank you for that. It will be our pleasure... More 

Boston, MA
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The Townplace line of hotels can sometimes be a bit cheesy, but this one is lovely. Nice, big lobby with sitting area and fireplace, cute little indoor pool, welcoming outdoor seating area with fire-pits and cushioned iron furniture. Our "suite" was smaller than most Marriott single rooms, but was well equipped with granite kitchen, nice work area and comfy bed.... More 

Helpful?
Thank jmemmc2
Simone R, Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Thank you for taking the time to review our property on Trip Advisor. We are pleased that you have enjoyed your stay with us. There will be more wine tasting in the future. Sincerely, Simone Ryan More 

Indiana
Level Contributor
64 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed June 19, 2016 via mobile

Check on was easy and the suite is roomy and clean. It feels newer and the decor is modern. It's in a great location close to shopping, airport, and restaurants. I'm excited to be staying here for a week.

Helpful?
Thank jessicamariez
Simone R, Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Thank you for reviewing our property on Trip Advisor. We are delighted to serve you for a week. Sincerely, Simone Ryan More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 13, 2016

I am a road warrior and a current Elite Silver member for Marriott. I brought my husband and 4 children to stay for a quick getaway to the Poconos. So far, this has been my worst experience in a Marriott establishment for the following reasons: 1) Although the room appeared to be clean, the dishwasher had a set of DIRTY... More 

Helpful?
1 Thank Jarrod C
Simone R, Owner at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Thank you for taking the time to review our property. Please accept our most sincere apologies for failing you. We went ahead and added 10.000 bonus points to your account as a token. Your comments are very much appreciated and very valuable. We went ahead and placed some new guidelines to make sure that this does not happen again. We... More 

Palisades Park, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 3, 2016

I brought my entire family here over Memorial Day weekend - We arrived at 4:20pm (check in is at 4pm), and found that our room wouldn't be ready until 5pm as they weren't done cleaning. They overbooked so they only had a one bedroom available, when I had actually reserved a two bedroom. I asked them to refund the difference... More 

Helpful?
Thank ridgeabet
Simone R, Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Thank you for reviewing our property on Trip Advisor. Please accept our apologies for failing you. We have implemented new guidelines to ensure that it does not happen again. We hope that you will come back and visit again. Sincerely, Simone Ryan More 

Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 30, 2016 via mobile

Unfortunately the SWB RAILRIDERS were on the road when I stayed at this hotel. The hotel is within walking distance of the ballpark. The front line staff were a pleasure to deal with. No issue there. The clientele were another story. There is patio furniture in front of the hotel where guests can sit. Unfortunately, there were several doing so... More 

Helpful?
Thank eaglesfan1973
Simone R, Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Thank you for taking the time to review our property on Trip Advisor. We appreciate your feedbacks and we will place new guidelines to ensure that all our guests enjoy their stay. Sincerely, Simone Ryan More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about TownePlace Suites Scranton Wilkes-Barre

Address: 26 Radcliffe Drive, Moosic, PA 18507
Location: United States > Pennsylvania > Moosic
Price Range: $100 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Scranton Wilkes-Barre 2.5*
Number of rooms: 110
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Also Known As:
Towneplace Suites Scranton Wilkes-Barre Hotel Moosic
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