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Extended Stay America - Philadelphia - Malvern - Great Valley

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Extended Stay America - Philadelphia - Malvern - Great Valley
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59 Reviews from our TripAdvisor Community

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Showing 58: English reviews
Berwyn, Pennsylvania
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I've lived in this hotel for the last 2 mos. & I might stay for a very long time. Unlike the other ESA Hotels in the area, U walk into a very pleasant lobby w/ plenty of tables & chairs for eating, chatting etc. there is a lovely patio w/ tables & chairs & a grill available should U like... More 

Helpful?
Thank sunshine9300
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

We appreciate you sharing your experience and for choosing to stay with us. I am glad to see, during your extended stay, you have found your accommodations to your liking and enjoy our facilities, along with the senior discount program we offer. Once more, thank you for posting your review. We look forward to having you visit with us again... More 

2 reviews
3 of 5 stars Reviewed July 22, 2016 via mobile

We were evacuated at 1:30 am with no apparent hazard and was not informed of anything. After 30 minutes of sitting on the curb the lady from the front desk got a guest to let us know we could go back in. We weren't informed of anything. Apparently the whole hotel got woke up for nothing. For all we know.

Helpful?
Thank Lance H
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize about the alarm going off and not getting any information. In response to your feedback, I am having the alarm system checked. The staff and I appreciate your comments, as it will only help us to improve. Please feel free to contact me directly,... More 

Chicago, Illinois
Level Contributor
6 reviews
1 of 5 stars Reviewed July 20, 2016

This place is a total dump. I stayed Friday July 8th. Check in at the lobby desk was slow and I could already tell the hotel smelled and had minimal air conditioning. My room was on the third floor and was a smoking room, which I did not request. I asked to change to a non-smoking room, but they said... More 

Helpful?
Thank Christine S
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

The staff and I read your comments about your stay with us. I sincerely apologize that you had so many issues with your stay. As this hotel’s manager, I can assure you that I have retrained the front desk staff, as well as housekeeping on customer service and communication to ensure your experience is not repeated. We continually work to... More 

Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed July 17, 2016

The hotel is nice for a mid-price hotel. However, the deal I got for this hotel was the cheapest one in the Philadelphia region according to Priceline's Name Your Own Price ($50 bill + $10 fees). Great value! I would recommend! The room has a stove top, microwave, full size refrigerator/freezer, cupboards, and two sinks. They also offer free breakfast.... More 

Helpful?
Thank gibbonsb333
Manager_11525, General Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

Thank you for your great review. We are thrilled to hear that you enjoyed your fully equipped kitchen and our friendly staff. We hope to have a chance to host you again in the future. More 

Cary, North Carolina
2 reviews
1 of 5 stars Reviewed June 8, 2016

Smelly room. Towels look like they came from coroner. Wifi uselessly slow. No iron/board, hangers or hair dryer. Shower was crusty with corrosion/soap scum. Kitchenette stove as disassembled with food all over it and smelled like a grease trap. Boogers and 'white substance' on mirror. Sticky floors, old-school comforter on bed (the kind that doesn't get washed). Breakfast is a... More 

Helpful?
Thank gwjim
Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for all the issues with the room and cleanliness issues as well. To ensure that a situation like yours doesn't happen again, my team is being retrained and I will be inspecting every room. We continually work to improve our hotel,... More 

Burlington, Vermont
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 13, 2016

Clean room, quiet, roomy, and also a really helpful desk clerk. I was only there one night, so didn't need the kitchen. Good price. I don't have 100 characters more to say about this room so I won't say more.

Helpful?
Thank lovetotravelVT
Manager_11525, General Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our comfortable accommodations and friendly customer service. It’s great to hear that you found our hotel to be a good value! Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other... More 

Aston, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 14, 2016

My room had bed bugs...the staff was nice and moved me. I was concerned about bringing these home in luggage. The man at desk offered to put my belongings in drier. I normally never had issues there but I am afraid to go back until an exterminator comes to the property. The management never contacted me.

Helpful?
2 Thank MarySmith123999
Manager_11525, General Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. I am grateful for the feedback you provided... More 

West York, Pennsylvania
1 review
4 of 5 stars Reviewed February 8, 2016

Typical ESA hotel. Greeted at front desk by Karen, she checked us in and got our kitchen ware together for us. The accommodations themselves were very typical of all the Extended Stay Hotels I have stayed at.

Helpful?
Thank HundredAcreApiary
Manager_11525, General Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

I want to thank you for taking the time to post a review of your stay. It’s great to read that we were able to meet your expectations and provide you with exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Reading, United States
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 5, 2016

Stayed two nights for a business conference in the area. The room was relatively clean but very outdated - I've seen newer and better cabinets and appliances in people's garages. I wasn't going to be cooking my own meals due to my short stay but, if I had wanted to, there was no cookware of utensils in the kitchenette. First... More 

Helpful?
1 Thank Paul J
El Paso, Texas
2 reviews
5 of 5 stars Reviewed December 21, 2015

I am currently on my third ESA and the property in Malvern, PA has not disappointed me. I have had great response from the site's permanent staff and each individual has gone out of their way to help my extended stay away from home be a nice as possible. I recommend this property to business folks looking for a great... More 

Helpful?
Thank nothingbut2
Manager_11525, General Manager at Extended Stay America - Philadelphia - Malvern - Great Valley, responded to this review

Thank you for taking the time to tell us about your recent stay. I am proud of our staff for providing you with exceptional customer service and a comfortable room. I’m thrilled that you found our hotel to be a great value! Once more, thank you for posting your review. We look forward to having you visit with us again... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Philadelphia - Malvern - Great Valley

Address: 300 Morehall Road (Route 29), Malvern, PA 19355
Location: United States > Pennsylvania > Malvern
Price Range: $77 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Malvern - Great Valley 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay America Malvern
Extended Stay Malvern
Malvern Extended Stay
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