I enjoyed my weekend stay at the Leola inn. (Did you know it used to be a tobacco house?) Gracie's has the most delicious breakfast. I recommend the "montecristo," I had it twice. I was disappointed the pool was closed. The image of the pool was the reason I wanted to stay here. I recommend telling guest in advance the status of the pool. Amish country is beautiful and worth the $25.00 buggy ride. The location is ideal for weddings, there was a wedding the weekend of my stay.
The Inn at Leola is right smack in the middle of everything Lancaster, off a crowed constuction-snaggled main route. Worth the trip! With multiple buildings the rooms vary and the property is sprawling. Our standard room in the main building was well appointed and huge. They offered an upgrade to a suite for a small fee but we didn't even take it as the first room was large with a sitting area, dry bar, dressing table with a lighted mirror and separate work space. Immaculate and we know why: Saw a cleaning team working on one of the empty rooms and they were even scrubbing the mirror frames. Lots of nooks and a small outdoor space to read or work. Decent wifi for work. Gary at the front desk was a standout. Service at the bar/restaurant was superb.
Booked 3 nights, months prior with a "trainee" after several attempts to get an email confirmation we gave up- our mistake After checking in we felt better.... but after our second night we were locked out of our room and rudely told we only booked 2! The manager offered no apologies for their mistake as we booked 3 nights and told us they already had the room booked and we had to leave. He didn't even offer to help us find a place to stay or even show any empathy to our situation. Highly disappointed in the customer service. ALSO It was extremely expensive and they didn't even give you a hot breakfast even though the were listed as a B&B- bagged cold breakfast only... Go elsewhere
We needed a getaway badly and spent three nights at the Inn in the middle of the week so the place was not super busy. Perfect. Quiet. Staff was very very very nice. Started with the spa for massages and facials. This is large spa which they are making even bigger. Super nice people. We stayed in room 521 which overlooks the central parking area. Could be noisy if that area was busy. The room was large with also a very good size sitting area. Plenty of counter space in the bathroom suite though the lighting was too dark for me. The facility is about 15 years old so carpets, etc. are showing their age. But overall the place is well kept up and we loved our stay.
I travel to the Lancaster area 2 to 3 times a month on business and am lucky enough to stay at the Inn at Leola Village. From the moment I walk through the doors I am greeted with a friendly hello. Checking in is a breeze and I am even escorted to my room by one of the front desk staff. For a single woman on travel this is a lovely extra that I truly appreciate. Being a former meeting planner I have traveled the world and stayed in many of the finest rated hotels - not one of those hotels ever took the time to escort me or accommodate my needs like this hotel. My past experience here was my best - even through this god awful pandemic this hotel has risen above to maintain their level of service without compromising their attention to detail. Upon entering the room it is always clean and welcoming. never smells musty and has beautifully appointed furniture. Can we talk about the bed and pillows? I am an awful sleeper but always seem to be comfortably lulled to sleep and sleep through the night! That's a miracle. My past trip I had dinner in the restaurant and wanted everything on the menu, w hat I did order was cooked to perfection! (try the roasted chicken with gorgonzola - it is fab.) Their food is second to none as is their menu selection. There is no good room or bad room here, they are all nice. Everything is thought out carefully and with love. And those amenities! Not the over processed and chemically infused soaps and lotions in other properties but pure luxe! What a nice touch! I had asked the front desk if they could get a hair appointment for me the following day and it wasn't any trouble at all. The cut was/is a great cut, the stylist was so nice and did a heck of a job making me look great for my meeting! Even through my day was filled with appointments and meetings when I came back to the hotel and sat down to dinner, the waiter remembered me and what I liked to drink. That will make anyone feel special. The following morning I woke up early and it was snowing so I decided to take a walk around the property. It was so beautiful and peaceful that it just reconfirmed every now and then we need a place to just be. The Inn at Leola is that place whether on business or pleasure. it truly feels like my home away from home.…