Booked a week long stay while our floors were being refinished. Checked in shortly after noon on a Monday and within an hour the hall ... and then our room was flooded with the heavy odor of pot... despite complaints to front desk, this continued all week.Of course all activities and amenities were closed or canceled due to COVID. The hotel was full of both human guests as well as dogs... so many dogs! The dogs were fairly well behaved.. some barking but constant opening and closing of doors to the stairs as owners brought dogs outside was terribly disturbing. Cannot believe this was a Marriott property.. really disappointing.
Upon check-in the room we had pre-paid wasn't available so we were split up into separate rooms. The room we were put in smelled vaguely of cigarette smoke, after come back to the room after our event it smelled horrible and and all of our clothes smell awful. Bed was also pretty uncomfortable (unless you enjoy a wood plank). Definitely wouldn't recommend to anyone unless you're a smoker.
My check-in process was SubPar. Seemed like the lady at the front desk was new and didn't know what she was doing. As a platinum member i can tell pretty quickly. First sign was her finishing her meal before greeting me in the doorway of the office. I asked for early check in and immediately was denied. It was about 1pm or so. She didn't check the system, no taking my name for a call when a room was ready. It took me bringing in my 8 month child for feeding and speaking to other representatives of the hotel to suddenly have a room which i was very grateful. The same lady attempted to check me in and rather than go through the situation of the hotel with breakfast, she asked me if i got the email and my response was no. So she handed me a piece o paper rather than run through the hotel amenities. I kinda felt that was the lazy way out. When i got to my room it was clean and what i would expect from a residence inn hotel except all that was cooling my room was a little air conditioner in the window that barely could keep up. The issue of this is, keeping a 8 month old asleep i had to debate weather to have cool air in the room or light shining in to keep him up. Still very grateful for the hotel to accommodate. I did have a very pleasant experience with eating in the lobby for dinner after i put my baby to bed. My wife and i got takeout and monitored my room via a app. The front desk staff was kind enough to turn on lights and make sure we had what we need to enjoy the lobby away from our baby for a bit. As we checked out I asked for a late check out and was only allowed 2pm but since this isn't a resort or convention hotel, i should have been Guaranteed 4pm checkout due to my bonvoy status. All in all a nice hotel that hotel that has taken great precautions due to the circumstances of the world. Its just those little things they could improve on that would make a world of difference to the struggling hotel industry.…
Visited in August. The measures they have in place "for your protection" include: Breakfast in brown paper bags consisting of a prewrapped Danish, cup of fruit, and bottle of water. No notice made whatsoever that this was the case. They even told us that "breakfast is from 7 to 10 am". No notice was even given at check in that breakfast was a bagged meal. No shuttle service to sesame place. Pool is closed (I guess I can see this one). Look, I understand we're in the middle of a pandemic, but when these things are not disclosed prior to your stay, and you book a hotel based on these parameters, it is extremely shady. That said, the room was clean and the parking space seemed adequate, although the hotel had to be near capacity.
Let me just first say the customer service was A1. Everyone that myself and my husband came in contact with was nothing less than amazing. Tyree Fisher made sure there were plenty of towels in the pool area. He did check ins to make certain all needs were met, there was nothing that he left undone. Tyree showed an example of what great customer service is. The room was awesome and the breakfast was great. I would recommend this hotel to anyone who is in the business of wanting some great customer service and hospitality.