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500 Centerville Rd, Lancaster, PA 17601-1306
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Traveler (66)
Room & Suite (31)
Dining (11)

About

#22 of 45 hotels in Lancaster
Location
3.9
Cleanliness
4.0
Service
3.9
Value
3.7
Conveniently situated at PA Route 30 and Centerville Road, Heritage Hotel - Lancaster has been hosting local and regional guests for nearly 40 years. Enter the freshly redecorated lobby to experience a Lancaster County welcome that delivers a comfortable environment, a great night’s rest, and helpful, professional service. Ask about the remodeled rooms that feature new mattresses, premium pillows, new bed linens, tiled showers and other enhancements that make a comfortable, stress-free stay. The hotel is full-service, featuring Loxley’s Restaurant & Bar plus free Wi-Fi and fitness room. In the summer, kids and grown-ups alike enjoy the outdoor pool. Guests of Heritage Hotel - Lancaster benefit from easy access to the major east/west corridor PA Route 30. Tourism centers and the historic downtown are just minutes away. Centerville Road, running north/south, leads into fast-growing commercial/industrial centers. The hotel is also minutes from the Lancaster’s robust college community including Millersville University, Franklin & Marshall College and Lancaster Bible College—making it a great choice for parents, alumni and other campus visitors.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Non-smoking hotel
Parking
Wifi
Hot tub
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
24-hour front desk
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Room features
Air conditioning
Housekeeping
Room service
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet

Location

Full view
60Somewhat walkable
Grade: 60 out of 100
18Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
310Reviews7Q+A66Room tips
Traveler rating
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  • 32
  • 17
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buckeyegirl68 wrote a review Aug 2022
Maryland41 contributions25 helpful votes
I have been staying here for years to go to the dinner theater next door but no more. First of all, when I went to check in, the young man at the desk did not get up or greet me in any way. He was very unfriendly. I asked him to speak up as I could not hear him but all he did was let out a big sigh. Not how one wants to be greeted. Now as to the room. A positive is that it was clean. except for the tv remote which was so sticky I had to sanitize it. However the room is dark and the carpet badly stained so do not walk on it in bare feet. The breakfast, which is an extra cost is just plain terrible. Nothing is seasoned and at 8:30 am they were already out of a lot of food (breakfast available until 10). Do not pay for this breakfast but eat at one the restaurants close by. I did speak to the manage about my greeting and she was very nice.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Carol T wrote a review Jul 2022
2 contributions
We planned a mini-vacation with our grandchildren to Lancaster. Our grands were very excited as they had never stayed in a hotel before. We looked for one that would be close to the attractions that we wanted to see, was not too expensive and had a pool. The children love to swim and they don’t have a pool at home. The Heritage Hotel seemed to fit the bill. As my husband saw that one hotel noted their pool was closed, he called Heritage to inquire about the status of their pool. He was told it was open. In considering the extremely hot weather, we built our days around the pool. The plan was to go out early and go in the pool in the heat of the afternoon. When we got to the hotel, there was a sign on the door stating that the pool was closed due to maintenance. We inquired about the status and were told a maintenance person would be out the next day. One day in the pool lost. The girl at the front desk did not express any remorse for the situation. The next day, we had an early outing but my husband asked at the front desk about the pool. He spoke to a different girl at the desk. She said they were still waiting to hear but she did apologize. It occurred to me that we should cancel that night’s reservation and go to another hotel with a pool, so when we returned to the hotel, I asked to speak to the manager. I was told there was no manager on site. I explained my request to cancel and was told by the same girl as the first day that she could not authorize that. I suggested she call someone who could. She said she could not do that. She offered to give me the number of someone I could call the next day. I noted that at that point we would have stayed the night already. Now, I understood that it was no one’s fault that the pool had turned green, but I received absolutely no concern and no recourse. In the morning, again there was no manager present. I did try calling the number I was given 4 times and when it went to voicemail, I was kicked out each time. At that point, I tried calling the front desk several times and got no answer there either. I gave up and we left. This was not a life problem but it certainly did impact our vacation. The most bothersome part was the total disregard for the dissatisfaction of a guest. That aside, the hotel looks tired, there is no towel rack nor fan in the bathroom. The bathroom mirror and lighting are insufficient for putting on makeup. The room, however, was relatively clean and the bed was comfortable. Kudos to the cleaning/maintenance staff. There is no breakfast offered but there is a discount on breakfast at Loxley’s, which is attached to the hotel. The restaurant was the best part of our stay. The food was good and the wait staff was very pleasant and helpful. In my opinion, skip the Heritage Hotel but do go to Loxley’s restaurant.
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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loveisbliss wrote a review Apr 2022
Buffalo, New York351 contributions244 helpful votes
This hotel seems to be used primarily for motor coach senior travelers. White Star Tours must get one huge kick back for putting their clients here because I can’t imagine choosing this property by your own choice. It is off the path from all of the usual Lancaster attractions and it is stuck in the 1970s era. Nothing about it has been updated. Small bathroom and small TV. The plus side is the rooms are clean. Choose a different property for your vacation time in Lancaster!!
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Date of stay: April 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jennifer S wrote a review Mar 2022
Butler, Pennsylvania37 contributions1 helpful vote
Room was clean, staff was friendly. Leave yourself extra time for the shower - the shower head was so small, took me extra time to wash my hair. Don't bother with the breakfast - they tell you it's $11.50 plus tax & gratuity - when I got my bill at check out - they charged $ 19.36 for the first breakfast and $ 18.51 for the second breakfast. No idea why so much for gratuity, nor why different prices!! I did notice the ONE waitress working didn't refuse a tip from a customer, so my guess is they don't see the outrageous tip they tag on to each persons bill. Side note, the breakfast was NOT worth it - wasn't anything beyond what you would get for free from someone place like Holiday Inn Express - although they did have "fresh" fruit, but it was beyond fresh (old). We did eat at the bar and the bartender's skills of avoiding eye contact and getting you refills was beyond stellar! It's amazing how good he was at that! The food and beer options were good so that makes up for the poor service.
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Date of stay: March 2022
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orapax wrote a review Dec 2021
Norfolk, Virginia4 contributions2 helpful votes
Hotel recovering from covid and understaffed. Food at dinner for our group terrible. The room was clean, but only one nightstand between two beds and reading lights inadequate. Many problems with remote control for TV. One night only cold water in shower. Drapes not working to open/close. No counter space in bathroom, not even on the sink. Only slivers of soap--went out and bought a bar of soap. No maid service but did provide towels, sheets, and toiletries if you asked. Heat/AC controls difficult to calibrate. Buffet breakfast was OK.
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Date of stay: December 2021
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SueM0712 wrote a review Oct 2021
Aston, Pennsylvania21 contributions20 helpful votes
A friend & I stayed on Friday 10/15 for an early AM Millersville University Homecoming event. The employee (am unsure of his name) handling check-in was friendly & very efficient, despite being the only one at the busy front desk area! Actually, the entire staff we encountered all were:) Our room was a 2Q, non-smoking room on the 2nd floor. It was very clean, comfortable! & quiet. Being so close to campus made it a perfect location! We plan to stay there again when we have some more time to enjoy the hospitality & amenities. Of note, we ate at their restaurant (Loxley's), which was also busy, but delicious and worth the wait:) Thank you:)
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Date of stay: October 2021
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Jennette R wrote a review Aug 2021
Leadville, Colorado686 contributions248 helpful votes
Staff were decent. Hard to find the front desk. When I arrived there was zero parking spots between the hotel, resturant and conference. Sadly they only provide housekeeping serivce if you stay more than 7 days. We stayed 4. No breakfast. The pool was nice but no towels are provided. Air conditioning was poor in the above adverage temps. Defintaly needs to be remodled. Not worth the money at all!
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Date of stay: August 2021
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Erica H wrote a review Jul 2021
Mendham Township, New Jersey56 contributions72 helpful votes
rooms are dated but clean, cool restaurant bar with treehouse. Front desk attendant had a bad attitude. Would stay here again in a pinch but there are better options closer to spooky nook. Self parking which was nice.
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Date of stay: June 2021
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Blake D wrote a review Jul 2021
1 contribution
The ONLY reason I'm giving any stars is because the food at the restaurant was good and the bed was comfortable. Now for the BAD- I booked a KING room with 1 KING sized bed on 6-5 through booking.com which I have used for over 3 years to stay at over 20 hotels and have never had an issue. Most hotels don't require you to pay up front until you arrive for check in however this hotel required payment up front. Room was booked and PAID for on 6-5 for 6-25 and check out on 6-26. We arrived for our stay on Friday 6-25 and wandered around the hotel aimlessly which was very confusing before we finally arrived at the front desk. After waiting awkwardly for over 10 minutes with no one to be seen a very flamboyant gentleman eventually arrived to check us in. Everything seemed fine, we received our keys and instructions and were prepared to walk to our room. At the last second the gentleman said there was a "problem" and we needed to hold on. We asked what the issue was and the gentleman literally stared at his computer screen for an entire 15 minutes with no reply while people lined up behind us. I was asked if i still had my card on hand and that he would need to run it again but " I WILL NOT BE CHARGED and the issue will be handled in the morning, but ultimately the problem is between me and the third party" without giving any details. After over 30 minutes from the time we arrived my wife and I finally get to our room to find we were given a small room with 2 Queen sized beds, again - i had paid up front for a KING room with KING sized bed over 2 weeks ahead of time. Due to all the hassle, i decided not to complain as it seemed like the previous gentleman was the ONLY employee working at the time and I didn't want to deal with him again. The next morning we go to check out and i explain all my frustration to the friendly woman now working behind the desk. I was assured i would not be charged again and the issue is not my fault but no explanation for why i was given the wrong room. Later that morning at Breakfast I check my bank account and I was indeed charged another $189.00 on my card. I called the hotel to inform them the money had been taken out of my bank account and was told they accidently charged a "pre-authorization" but no money was taken. 3 days later the money was still gone out of my account. I called back one more time to ask what was going on and a different woman answered. I was told " we didn't take anything from you, its now between you and your bank. Thankfully after 5 days the charge dropped and money was refunded into my account. My wife and I are young adults who just bought a home and almost 200 bucks being tied up for a little less then a week was a big hassle. I was made to feel like it was my fault. First it was a problem with booking.com, then my bank? The common denominator here was the hotel. By the way, who doesn't use a website or app to book a room these days, I'm sure more then 50% of their guests use "third-parties"
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Date of stay: June 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jenni M wrote a review Jun 2021
Decatur, Indiana526 contributions44 helpful votes
We stayed at the Heritage Hotel for two nights. We were part of a bus trip that was visiting the Lancaster area. We were promptly greeted and given two breakfast buffet vouchers. The rooms were clean, but the bathroom is small. The breakfast buffet in the morning was delicious with plenty of options! Overall it was a very comfortable stay!
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: The bathroom is a bit small.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$131 - $177 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heritage hotel lancaster, park plaza lancaster
LOCATION
United StatesPennsylvaniaLancaster CountyLancaster
NUMBER OF ROOMS
166
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Frequently Asked Questions about Heritage Hotel
Which popular attractions are close to Heritage Hotel?
Nearby attractions include Dutch Apple Dinner Theatre (0.05 miles) and That Fish Place - That Pet Place (0.5 miles).
What are some of the property amenities at Heritage Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Heritage Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Heritage Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Heritage Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Heritage Hotel?
Conveniently located restaurants include Loxley's, Grand Central Bagel Cafe, and Cafe East.
Are there opportunities to exercise at Heritage Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Heritage Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Heritage Hotel?
Many travelers enjoy visiting President James Buchanan's Wheatland (3.7 miles).
Is Heritage Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.