THE HOTEL LANCASTER $107 ($̶1̶2̶7̶) - Updated 2019 Prices & Reviews - PA

3.5

Location

Cleanliness

Service

Value

Discover Downtown Lancaster and stay with us, The Hotel Lancaster! We're the perfect location for your business, leisure and romantic trip to Lancaster. Enjoy free WIFI and our spacious rooms. Relax in our bright lobby and enjoy the very best of our historic Lancaster neighborhood, featuring museums and cultural sites! Plus, The Hotel Lancaster just opened up its restaurant, The Imperial. Our restaurant is open for breakfast, lunch and dinner. The Hotel Lancaster is the closest independent hotel to the Lancaster Convention Center, and footsteps to the Fulton Theater, Central Market and many nearby corporate Headquarters. Spooky Nook, Sight & Sound, Amish attractions and outlet shopping are minutes away from The Hotel Lancaster! Come be our guest.

Full view

Property amenities

Free High Speed Internet (WiFi)

Breakfast Available

Business Center with Internet Access

Concierge

Conference Facilities

Meeting Rooms

Non-Smoking Hotel

Public Wifi

Wheelchair access

Room features

Air Conditioning

Non-Smoking Rooms

Refrigerator in room

Good to know

HOTEL STYLE

Centrally Located

Mid-range

HOTEL CLASS

400Reviews

90Photos

15Q+A

78Room tips

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Popular mentions

Not guilty

Around 4:30am this morning we get a knock at our hotel door with women stating to let them in the room, that they were from the front desk. My husband who was using the restroom, couldn’t open the door at that moment heard one of them say that there would be charges of a…

Date of stay: February 2019

Response from rhicomedina, General Manager at The Hotel Lancaster

Responded 4 days ago

Thank you for sharing your recent experience here at The Hotel Lancaster. Rest assured that your concerns will be investigated thoroughly. Our Front Office Manager has received your voicemail, so please expect a courtesy call from our behalf. We take our Hotel policies very seriously, as they serve to protect and insure our guests have an enjoyable, but safe experience. We look forward to speaking with you soon.

Stay away!!

There were a few issues from the beginning that the front desk staff did their best to rectify. However, the construction is ridiculous. At 6:30 AM there were drills running that sounded like they were drilling into my wall. This is inexcusable. Off to a meeting without much…

Date of stay: February 2019

Response from rhicomedina, General Manager at The Hotel Lancaster

Responded 1 week ago

Thank you for taking the time out of your busy day to share your recent experience here at The Hotel Lancaster. We understand your concerns and hope to be given another opportunity to serve you better. Our renovations is nearing its end and there will be phenomenal improvements here in the near future, so we would like to invite you back when the transition has been completed. Please feel free to contact us directly to discuss this further.

Stay away

We went to Lancaster for a wedding and stayed at the Lancaster Hotel as it was close to the site for the wedding. When we got there we were surprised to see that it was under major construction. There was no cafe, no bar, no gym and not much of a lobby. The outside and the lower…

Date of stay: November 2018

Response from Rhico M, General Manager at The Hotel Lancaster

Responded Nov 29, 2018

Thank you for sharing! We are working diligently to create a better experience all around. We hope you come visit us again soon!

Bad experience!

Bad experience!!! Booked stay. Excited to take our son to see F&M... we’re alumni who live in NC. Lost parent unexpectedly. Had presence of mind to cancel reservation (24 hrs in advance as per reservation requirements). Charged for first nights stay! We never left North…

Date of stay: October 2018

Response from Rhico M, General Manager at The Hotel Lancaster

Responded Oct 29, 2018

Hello Kara, Please rest assured that your concerns will be investigated to the fullest extent. Your experience was unacceptable, and will be addressed with the team. I am glad that Campus Travel Management was able to refund your money, but I would also like to take this opportunity to apologize on the Hotel's behalf. Please feel free to reach out to me at the Hotel so I can attempt to make this right for you. We hope the best for you and your family!

Friendly desk clerk helped us out at the last minute when our previous hotel fell through. Rooms are serviceable, clean and the beds are comfortable. Skip the "free breakfast," it is not worth the time. (Go to Rachel's Creperie!) The lobby carpets could use cleaning, but the…

Date of stay: August 2018

Response from Rhico M, General Manager at The Hotel Lancaster

Responded Oct 13, 2018

Thank you for choosing The Hotel Lancaster! We have plenty of exciting progress to present in the coming months. Our new restaurant will open in November, in which you can enjoy a better breakfast experience!

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