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The Hotel Lancaster

Traveler (42)
Room & Suite (30)
Dining (1)

About

Location
Cleanliness
Service
Value
Discover Downtown Lancaster and stay with us, The Hotel Lancaster! We're the perfect location for your business, leisure and romantic trip to Lancaster. Enjoy free WIFI and our spacious rooms. Relax in our bright lobby and enjoy the very best of our historic Lancaster neighborhood, featuring museums and cultural sites! Plus, The Hotel Lancaster just opened up its restaurant, The Imperial. Our restaurant is open for breakfast, lunch and dinner. The Hotel Lancaster is the closest independent hotel to the Lancaster Convention Center, and footsteps to the Fulton Theater, Central Market and many nearby corporate Headquarters. Spooky Nook, Sight & Sound, Amish attractions and outlet shopping are minutes away from The Hotel Lancaster! Come be our guest.
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Property amenities
Free High Speed Internet (WiFi)
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Meeting Rooms
Non-Smoking Hotel
Public Wifi
Wheelchair access
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Room features
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Centrally Located
Mid-range
HOTEL CLASS
400Reviews
90Photos
15Q+A
78Room tips
Traveler rating
  • 149
  • 110
  • 69
  • 27
  • 45
Time of year
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  • English
Popular mentions
Around 4:30am this morning we get a knock at our hotel door with women stating to let them in the room, that they were from the front desk. My husband who was using the restroom, couldn’t open the door at that moment heard one of them say that there would be charges of a
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Response from rhicomedina, General Manager at The Hotel Lancaster
Responded 4 days ago
Thank you for sharing your recent experience here at The Hotel Lancaster. Rest assured that your concerns will be investigated thoroughly. Our Front Office Manager has received your voicemail, so please expect a courtesy call from our behalf. We take our Hotel policies very seriously, as they serve to protect and insure our guests have an enjoyable, but safe experience. We look forward to speaking with you soon.
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There were a few issues from the beginning that the front desk staff did their best to rectify. However, the construction is ridiculous. At 6:30 AM there were drills running that sounded like they were drilling into my wall. This is inexcusable. Off to a meeting without much
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Response from rhicomedina, General Manager at The Hotel Lancaster
Responded 1 week ago
Thank you for taking the time out of your busy day to share your recent experience here at The Hotel Lancaster. We understand your concerns and hope to be given another opportunity to serve you better. Our renovations is nearing its end and there will be phenomenal improvements here in the near future, so we would like to invite you back when the transition has been completed. Please feel free to contact us directly to discuss this further.
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We went to Lancaster for a wedding and stayed at the Lancaster Hotel as it was close to the site for the wedding. When we got there we were surprised to see that it was under major construction. There was no cafe, no bar, no gym and not much of a lobby. The outside and the lower
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Response from Rhico M, General Manager at The Hotel Lancaster
Responded Nov 29, 2018
Thank you for sharing! We are working diligently to create a better experience all around. We hope you come visit us again soon!
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Bad experience!!! Booked stay. Excited to take our son to see F&M... we’re alumni who live in NC. Lost parent unexpectedly. Had presence of mind to cancel reservation (24 hrs in advance as per reservation requirements). Charged for first nights stay! We never left North
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Response from Rhico M, General Manager at The Hotel Lancaster
Responded Oct 29, 2018
Hello Kara, Please rest assured that your concerns will be investigated to the fullest extent. Your experience was unacceptable, and will be addressed with the team. I am glad that Campus Travel Management was able to refund your money, but I would also like to take this opportunity to apologize on the Hotel's behalf. Please feel free to reach out to me at the Hotel so I can attempt to make this right for you. We hope the best for you and your family!
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Friendly desk clerk helped us out at the last minute when our previous hotel fell through. Rooms are serviceable, clean and the beds are comfortable. Skip the "free breakfast," it is not worth the time. (Go to Rachel's Creperie!) The lobby carpets could use cleaning, but the
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Response from Rhico M, General Manager at The Hotel Lancaster
Responded Oct 13, 2018
Thank you for choosing The Hotel Lancaster! We have plenty of exciting progress to present in the coming months. Our new restaurant will open in November, in which you can enjoy a better breakfast experience!
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123456
The Hotel Lancaster is just two blocks from the Convention Center. We are a pet-friendly hotel. The pet fee is $25.00 per night.
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The Hotel Lancaster is just two blocks from the Convention Center.
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No, they don't have any!
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We are located just two blocks from the Marriott. We offer discounted parking at $10.00 per day which includes in and out parking privileges. Thank you!
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Hello thank you for your question and we apologize it has taken so long to respond. Absolutely all of our rooms have bathtub/shower combos. Although we do have a few handicap rooms that only have the roll-in shower which could have been what you were reading. If they are the only rooms left during a particular day we will rent them. Typically though they are reserved for only our handicap guests. I hope this answers your questions. Should you have any more feel free to contact me directly at: Tom Showalter Guest Services The Hotel Lancaster 717.394.0900 Ext. 1105
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123
"had a room on the 9th floor......had to wait a long time for elevator......."
"Ask for a room away from the ice machine."
"We stayed on the 9th floor"
"Definitely go for a higher floor."
"Room great could not fault it."
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12345616
PRICE RANGE
$87 - $220 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaLancaster
NUMBER OF ROOMS
134
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