DoubleTree Resort by Hilton Hotel Lancaster
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About
#10 of 46 hotels in Lancaster
Location
4.3
Cleanliness
4.5
Service
4.4
Value
4.1
GreenLeaders GreenPartner
The DoubleTree Resort by Hilton Hotel Lancaster welcomes you with a warm DoubleTree chocolate chip cookie and a warm friendly smile. The hotel is located minutes from downtown Lancaster, Lancaster airport and within 1 hour of Harrisburg International Airport. Only 90 minutes from Philadelphia and Baltimore and with an onsite nine-hole golf course, this Lancaster resort is ideal for team meetings, conventions and social events with function rooms holding up to 1,200. Consider a wedding celebration in our elegant chapel and the open-air Palm Court atrium. Enjoy on-site recreational facilities including golf, tennis, swimming and many family activities. Relax in our guest rooms or two-room suites featuring comfortable Sweet Dreams by DoubleTree Bed.
Stay connected with complimentary WiFi in your room and throughout public areas in this Lancaster hotel. Spacious suites offer sofa beds in the parlor and Accessible rooms are designed with plenty of space for easy movement.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Golf course
Indoor play area for children
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Vending machine
Water park
Karaoke
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Massage
Chapel / shrine
Concierge
Convenience store
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Green
Languages Spoken
English
Location
37Car recommended
Grade: 37 out of 100
14Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
Contact
2400 Willow Street Pike, Lancaster, PA 17602-4849
Getting there
Rental CarsSee all Lancaster rental cars
2147Reviews29Q+A100Room tips
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The Lancaster Doubletree is a beautiful hotel. It is well maintained. My family are long time patrons of the old Willow Valley who have continued to have getaways at the Doubletree. Our adjoining rooms were just about perfect. No complaints about those. The water play park was a great place for our young granddaughters. They were wild about it. The pool was clean and the area around it as well. What we have always expected and experienced there. We are disappointed that all the tables were removed from the pool area excepting very small ones only large enough to set a towel or water bottle on. We used to enjoy a game of boggle or something like that during our pool time. Basically you have to go to the pool to swim a little while and then go away. Maybe that’s the idea. We are VERY disappointed in the removal of the hot tub. We understand there was an issue with ground water underneath. But once it was filled in it would have been simple to build one on the floor rather than like the old sunken one. There is nothing we adults have looked forward to on our trips than being able to soak in the hot tub now and then between dips in the pool. We were there over the course of time the hot tub was first closed and then temporarily walled off. We really hoped a new one would appear. I know other long time frequent guests feel the same about the hot tub and tables. It’s just less inviting around the pool area now. Not a super critical matter but we all wish more availability of coffee in the lobby. We understand we can buy some somewhere but it’s nice to just get a cup a couple times without making it in the room or going somewhere to purchase it. I traveled frequently on business for years and all the hotels I stayed at that were cheaper than the Doubletree, typically mid level business travel places, had coffee most all day if not around the clock. Despite my complaints we appreciate the cleanliness and quality of the facility. Honestly!…
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Orlando Torres Jr, Guest Services / Front Office at DoubleTree Resort by Hilton Hotel Lancaster
Responded 3 weeks ago
Thank you for taking the time to review our property. I am glad to hear your family enjoyed the water playground and we look forward to having you with us again. I am sorry to hear your disappointment regarding the hot tub. Please contact the hotel directly at 717-464-2711 if you would like to discuss this matter further.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
My car club held its annual major convention using this facility as our headquarters. Along with lodging, we had a number of banquet events here. Everything was excellent! Excellent staff, food, organization.
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Wonderful stay to let our kids play in the kiddie pool/splash area. Great wolf lodge without the big kids, price or crowds. We dined in the hotel restaurant and had wonderful service even with 4 under 4. Room was spacious and staff was welcoming. We will be back!
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Date of stay: February 2023Trip type: Traveled with family
Room Tip: Towels available by the pool so no need to pack them. Would bring puddle jumpers
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Orlando Torres Jr, Guest Services / Front Office at DoubleTree Resort by Hilton Hotel Lancaster
Responded 3 weeks ago
Thank you for taking the time to review our property. I am glad to hear your family enjoyed the water playground and our restaurant. We appreciate your time in providing feedback and look forward to having you stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We love the hotel and all it has to offer but customer service and management are the worst I have EVER come in contact with! There was an incident last night where the fire alarms went off and our family was left wondering what we should do for hours. I have 3 children and one is a baby. We ran out of our room quickly and obviously did not grab all of our belongings let alone our car keys. We received mixed messages from others staying at the hotel that we should evacuate/return/sit in our car!!! Mind you the ALARMS AND STROBE LIGHTS CONTINUED TO SOUND FOR OVER AN HOUR!!! Not once did a member of staff come to our exit to see if we were ok. It was FREEZING! Another guest had an extra blanket they gave to my baby. It was an awful experience that lasted 2 hours!!! This morning at check out I had asked if there was any compensation and Kristen was nasty and told us “this happens and we are looking into our response or lack thereof however, We are not compensating.” Also, I should note we have stayed here to have cousins get togethers for YEARS and we are Hilton Members!!! I FILED A COMPLAINT AND I WILL NOT BE RETURNING! I DID NOT FEEL SAFE AND MANAGEMENT NEEDS TO DO BETTER ALL AROUND!…
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Date of stay: February 2023Trip type: Traveled with family
Room Tip: For the price you pay , stay at the Hershey lodge. It’s nicer and has better customer service.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Orlando Torres Jr, Guest Services / Front Office at DoubleTree Resort by Hilton Hotel Lancaster
Responded Feb 6, 2023
Thank you for taking the time to review our property. I am sorry to hear you did not enjoy your stay. Please contact the hotel directly at 717-464-2711 for us to discuss this further.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very friendly staff and clean rooms. We were welcomed with smiles and warm cookies upon arrival. The bar was welcoming and treated us with fast and quality service. The only thing I noticed was no trash liner in the bathroom waste bin.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Horrible !!! The hotel is very nice and very presentable the room was slightly dirty. But what is a nice hotel with horrible management. One we are a hit on honors member they price changed three different times of course since we didn’t think to screen shoot anything the operation manager James refused to compensate us. James was very rude doesn’t let anyone talk was very over powering towards my wife and was down talking (this happened over the phone) and in person. Also Hilton customer was very frustrating. I had to take it upon my self to look and search hard to escalate the matter to corporate. James refused to contact the site manager and instructed the lower employees to not contact the site manager. Once corporate contacted me back ms. Patricia Estes from corporate was horrible and careless stating false information. Once I told Ms. Estes I have audio recording she refused to hear them. Unprofessional the stay as you see was horrible as a family vacation was very hard unpleasant. I am finding other means of hotel services and never staying at this hotel again. James and Ms. Estes went as far to hide all his belligerent acts.…
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Date of stay: December 2022Trip type: Traveled with family
Room Tip: Be very careful to watch your account and screen shot everything. Operational manager James does...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Orlando Torres Jr, Guest Services / Front Office at DoubleTree Resort by Hilton Hotel Lancaster
Responded Jan 5, 2023
Thank you for taking the time to review our property. I am sorry to hear you did not enjoy your stay. Please contact the hotel directly at 717-464-2711 for us to discuss this further.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the Doubletree since my wife had a craft show at the hotel and we had Hilton Honors points. Very clean and comfortable hotel with a friendly and helpful staff. Breakfast was $14/person in the cafe but was very good and well worth the money, and saved going out of the hotel to the local diner for breakfast. Great pool and play area for the kids, and there were lots of families staying in the hotel. The room layout (at least our room) was very thoughtful, with the living room and bathroom between the hallway and the bedroom so there was no hallway noise in the bedroom. Only real "complaint" was that there were no USB ports in the room so recharging our phones was difficult. Quite odd for a hotel room in 2022.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We have been coming here for over 30 years (before Hilton took over and the Thomas Family ran the Hotel). The hotel is always super clean and friendly. The rooms are also in great shape (recent updating). We use this for our base to sightsee in the area but mostly for the indoor pool which over the years has been constantly warm and inviting. We use this as our winter retreat a few times during the winter and we can spend the whole day by the indoor pool and read and swim. Keep up the great work Doubletree Staff!
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Party behind your room must be a joke but it was , horrible cleanliness no idea of hospitality team members does not have an idea what this word means use your money wisely stay somewhere else , great location poor service poor maintenance poor management
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Review collected in partnership with DoubleTree by Hilton
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Orlando Torres Jr, Guest Services / Front Office at DoubleTree Resort by Hilton Hotel Lancaster
Responded Oct 25, 2022
Thank you for taking the time to review our property. I am sorry to hear you did not enjoy your stay. Please contact the hotel directly at 717-464-2711 for us to discuss this further.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice building on very nice grounds. A small lake and a golf course are right next door. It is pretty far off the beaten path so it would be a destination spot. Lots of weddings every weekend so they know their business. Restaurant, indoor pool, and small kid water park indoors. A small gym which is pretty typical for the Chain. Grocery and diner within a mile. Rooms are spacious. Some look down on the banquet room (you can watch a wedding if you want but remember to close the curtains...) Lots of self-parking. Good spot for families with kids
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Date of stay: October 2022
Location
Cleanliness
Service
Room Tip: top floor overlooking the golf course
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$137 - $243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree resort by hilton, lancaster hotel lancaster
FORMERLY KNOWN AS
Willow Valley Inn & Suites
LOCATION
United StatesPennsylvaniaLancaster CountyLancaster
NUMBER OF ROOMS
185
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Claim Your ListingDOUBLETREE RESORT BY HILTON HOTEL LANCASTER $111 ($̶1̶6̶5̶) - Updated 2023 Prices & Reviews - PA
Frequently Asked Questions about DoubleTree Resort by Hilton Hotel Lancaster
Which popular attractions are close to DoubleTree Resort by Hilton Hotel Lancaster?
Nearby attractions include Morr Range (0.4 miles) and Kendig Square Movies 6 (0.5 miles).
What are some of the property amenities at DoubleTree Resort by Hilton Hotel Lancaster?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at DoubleTree Resort by Hilton Hotel Lancaster?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree Resort by Hilton Hotel Lancaster?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree Resort by Hilton Hotel Lancaster?
Yes, free parking is available to guests.
What are some restaurants close to DoubleTree Resort by Hilton Hotel Lancaster?
Conveniently located restaurants include Willow Street Restaurant, Wasabi Japanese Restaurant, and George's at Kendig Square.
Are there opportunities to exercise at DoubleTree Resort by Hilton Hotel Lancaster?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does DoubleTree Resort by Hilton Hotel Lancaster have airport transportation?
Yes, DoubleTree Resort by Hilton Hotel Lancaster offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at DoubleTree Resort by Hilton Hotel Lancaster?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree Resort by Hilton Hotel Lancaster offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree Resort by Hilton Hotel Lancaster?
Many travelers enjoy visiting President James Buchanan's Wheatland (4.2 miles), 1719 Museum (formerly 1719 Hans Herr House & Museum) (1.6 miles), and Trinity Lutheran Church (3.2 miles).