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Lancaster Family Resort

507 reviews
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Traveler (88)
Room & Suite (36)
Pool & Beach (6)
Overview
  • Excellent2%
  • Very good10%
  • Average18%
  • Poor27%
  • Terrible43%
Nov 17, 2017
“Like the others I should have read the reviews”
Nov 13, 2017
“Shopping Weekend with my husband! Worst Place Ever.”
Free Internet
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Suites
Bar/Lounge
2.0 Star Hotel
All hotel details
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Reviews (507)Write a Review
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91 - 95 of 502 reviews
Reviewed October 27, 2014

Review collected in partnership with Ramada
1  Thank DEBBIE D
Response from John G, Public Relations Manager at Lancaster Family ResortResponded October 29, 2014

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Reviewed October 27, 2014

This place is a dump. Been undergoing renovations for over 2 years and still a dump. Room had new carpet but bathroom was old cracked tile. No fridges in rooms. No maid service ever given. Paint outside cracked & peeling, hallways filthy & moldy.More

1  Thank Bill S
Response from John G, Public Relations Manager at Lancaster Family ResortResponded October 29, 2014

I am sorry that your stay with us was not enjoyable. I have passed on to our housekeeping department concerning your issues. Our hotel will be going under more extensive renovations in the next few weeks. We would hope that you will check back with...More

Reviewed October 22, 2014

The hallways smelled moldy. The wifi is TERRIBLE and the number they give you to call with problems doesn't work. When I called the operator told me that they don't support that hotel anymore and the people at the front desk couldn't give me any...More

Review collected in partnership with Ramada
1  Thank 967mistyd
Response from John G, Public Relations Manager at Lancaster Family ResortResponded October 23, 2014

I am truly sorry that our wifi was giving you problems during your stay. We did place a service call for these issues. We hope that you will return in the future.

Reviewed October 15, 2014

Multiple issues: unable to shower due to horrendous mold on entire shower head; unable to sleep due to night club noise & shouting; no phones worked in one room; given room where a couple was already present; smoking immediately outside of front door, so unable...More

Review collected in partnership with Ramada
3  Thank Jan K
Response from John G, Public Relations Manager at Lancaster Family ResortResponded October 17, 2014

I am sorry that your stay was not enjoyable. I have notified the proper department heads concerning the issues with your room as well as the noise from the lounge. Our hotel is under going renovations and we would hope that you would stay with...More

Reviewed October 14, 2014

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Review collected in partnership with Ramada
Thank Denisenida
Response from John G, Public Relations Manager at Lancaster Family ResortResponded October 17, 2014

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About
Amenities
Top amenities
Pool
Free Parking
Free Internet
Bar/Lounge
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Things to do
Pool
Indoor pool
Bar/Lounge
Tennis Court
Fitness Center with Gym / Workout Room
Details
Price range
$61 - $140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
$61 - $140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveler (88)
Room & Suite (36)
Pool & Beach (6)
Dining (4)
Family and Play Areas (3)
Questions & Answers
Ask a question
mommyfig2009
July 15, 2017|
Answer
Response from Ashleyclr | Reviewed this property |
I hope you found a new place to stay! The pools don't exist!
0
Votes
tilli71
October 5, 2016|
AnswerShow all 5 answers
Response from Bibi B | Property representative |
Thank you for your kind and positive remarks .We are doing some renovations and hope that you will return for your nest stay in the Lancaster area.
0
Votes
Marjorie R
September 30, 2016|
Answer
Response from James H | Reviewed this property |
Mainly pastries.
0
Votes
Room Tips
"The tip to a good room is to stay someone else"
Read review
"It seems all customers were sent to fourth floor."
Read review
"Go next door to Country Inn and Suites"
Read review
"don't go on the balcony or sit on the bed or take a shower. Pack some mouse traps in your suitcase"
Read review
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