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Eden Resort and Suites, BW Premier Collection

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222 Eden Road, Lancaster, PA 17601-4216
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (919)
Room & Suite (528)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 41 hotels in Lancaster
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
At the Eden Resort & Suites, we offer everything you need, all in one luxurious spot, and our staff is here to make your stay an exceptional one. We offer many room types, including suites and villas to provide families or individuals extra space and comfort. If you’re hoping to have a more quiet getaway, our rooms on our adults-only floor are the perfect choice. Although we are ideally located near many local attractions, you won’t even have to leave the hotel to enjoy your stay because we have two restaurants, a lounge, a heated indoor pool, a fitness center, a sauna, and a heated outdoor and outdoor recreation complex.
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Room & Suite (528)528
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Kids stay free
Kids pool
Electric vehicle charging station
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Sauna
Restaurant
Breakfast available
Complimentary instant cofffee
Complimentary tea
Kids' meals
Vending machine
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Sun loungers / beach chairs
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Fireplace
Housekeeping
Coffee / tea maker
Microwave
Flatscreen TV
Complimentary toiletries
Interconnected rooms available
Private balcony
Room service
Safe
Bottled water
Wake-up service / alarm clock
Refrigerator
On-demand movies
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green

Location

Full view
38Car recommended
Grade: 38 out of 100
26Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
5,791Reviews88Q+A100Room tips
Traveler rating
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Popular mentions
DRT wrote a review Nov 23
Cliffside Park, New Jersey69 contributions1 helpful vote
I had high hopes for this place because it’s a supposedly 4-star hotel. Let me start with the common areas; it was dirty, and we are in a Covid situation; this should be impeccable. We arrived after 11 pm at the hotel, and the room was on a supposedly quiet floor, but the meaning of a calm floor it’s a different concept for the people in this hotel. The room was close to the highway, and you can feel and hear the cars and the trucks. Then the bathroom was not cleaned, had a lot of hair from the prior person, to add the sheets had so many stains, and they were rough and smell like burned not a quality of a 4-star hotel. The only good thing about the hotel is the staff. The hotel is dirty, and we did not stay the three nights due to the noise and the dusty room.
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Date of stay: November 2020Trip type: Traveled as a couple
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marianne13 wrote a review Sep 2020
New York City, New York495 contributions77 helpful votes
Hotel's Favorite
My husband, toddler and I stayed in room 322 from 9/10-9/14. This was our second time at this hotel. Overall, we had a great experience. Check in was smooth and the crib which we requested was already in our room. This is very much appreciated. Our room upon arrival was very clean as well. There is no housekeeping during stays but the text message system is great. If you need new towels, sheets, etc., you can text management and you will get a quick response. No need to make phone calls. The pool area was clean and not too crowded. We ate at Arthur's for breakfast one day and had a good experience. The buffet is suspended for now but entrees are very abundant and service is excellent. The staff at the hotel was very courteous and professional. Overall we had a great experience. However, the only negative is that during our 4 night stay, the smoke detectors went off twice and everyone in the building had to evacuate. This happened on 9/11 around 5pm, and on 9/14 at around 6:45 am. Of course, we want every hotel to have working smoke alarms but when they go off twice in a 4 day period, we are led to believe that maybe they are malfunctioning? I should add that we were not in the building with the full suites (and that building didn't seem affected) so I don't think it was an issue with someone's cooking. If this was a malfunction, I really hope the hotel takes care of this.
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Date of stay: September 2020
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Response from Eden Resort Team, General Manager at Eden Resort and Suites, BW Premier Collection
Responded Sep 19, 2020
Marianne, thank you for your review and comments. We're glad that you and your family had a great stay with us. We appreciate your recognition of our efforts and procedures to give guests an exceptional experience. We apologize for the disturbance of the fire alarms; they were not malfunctions. The safety and security of our guests is always our first priority, and we are happy to report that all was safe. We also want our guests to enjoy a peaceful and comfortable stay, which was made difficult by the fire alarm; again, we apologize. We hope that you are able to return for another great stay. - Eden Resort Team
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arden858 wrote a review Nov 22
1 contribution
My wife and I took a quick night away and the villa was perfect! Clean, spacious, and all the comforts we could ask for. Perfect weekend getaway! Eden resort with will be back to stay again and take advantage of your amazing amenities!
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Review collected in partnership with Best Western
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
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Sleep Quality
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Marc Razz wrote a review Nov 19
1 contribution1 helpful vote
Claimed about the evening noise on recent two night stay, front desk responded next time request adult only section if you don't like kids... Did i say i don't like kids.. what i said was noise until 1 AM both nights.. They force you to wear a mask at check in.... But beyond that each floor had the basketball team parent and players not wearing one... Last time i checked, this is a violation of state law... Requested the front desk manager call me to discuss my horrible experience and three weeks later still haven't heard form him. Guess he doesn't want to hear it. so unprofessional
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Date of stay: November 2020
Location
Service
Sleep Quality
Room Tip: Doesn't matter as my request was ignored even though i made reservations 2 months prior
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1 Helpful vote
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mmarshall2484746 wrote a review Nov 16
1 contribution
Beautiful resort and friendly staff! Would definitely recommend staying here! But be advised that they hold an additional $250 on your charge card until checkout! We were not expecting this upon check in and now we are back home and the monies have not been returned, yet.
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Review collected in partnership with Best Western
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from Eden Resort Team, General Manager at Eden Resort and Suites, BW Premier Collection
Responded 5 days ago
mmarshall, thank you for your review and for recommending us. We're glad to hear that you enjoyed your stay with us, including your experience with our team members, and we hope that you can return soon. - Eden Resort Team
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Previous
PRICE RANGE
$110 - $239 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western premier eden hotel lancaster, best western premier eden resort and suites, best western lancaster, best western eden hotel, lancaster best western
FORMERLY KNOWN AS
Eden Resort and Suites, Best Western Premier Collection
LOCATION
United StatesPennsylvaniaLancaster CountyLancaster
NUMBER OF ROOMS
300
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Frequently Asked Questions about Eden Resort and Suites, BW Premier Collection
Which popular attractions are close to Eden Resort and Suites, BW Premier Collection?
Nearby attractions include Shoppes at Belmont (0.6 miles).
What are some of the property amenities at Eden Resort and Suites, BW Premier Collection?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Eden Resort and Suites, BW Premier Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Eden Resort and Suites, BW Premier Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Eden Resort and Suites, BW Premier Collection?
Yes, free parking is available to guests.
What are some restaurants close to Eden Resort and Suites, BW Premier Collection?
Conveniently located restaurants include Champagne Sunday Brunch, Arthur's Terrace Restaurant, and Garfield's Restaurant.
Are there opportunities to exercise at Eden Resort and Suites, BW Premier Collection?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Eden Resort and Suites, BW Premier Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Eden Resort and Suites, BW Premier Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Eden Resort and Suites, BW Premier Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Eden Resort and Suites, BW Premier Collection?
Many travelers enjoy visiting President James Buchanan's Wheatland (2.4 miles), Hunsecker Mill Covered Bridge (3.1 miles), and Trinity Lutheran Church (2.2 miles).