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Extended Stay America - Philadelphia - King of Prussia

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Extended Stay America - Philadelphia - King of Prussia
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102 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Vineland, New Jersey
Level Contributor
130 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 5 weeks ago

As an extended stay facility, this property is the worst I have ever stayed in. It is very small by current standards. Hotel and even motel rooms are larger than the bedroom and kitchen combined. The kitchen boasts of a two burner stove with limited cooking pots and pans, one each. Only service for two. I had to request the... More 

Helpful?
Thank Bruce B
00esa, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this review

Thank you for your visit and for your feedback. We are sorry to hear that we did not live to your expectations and apologize for the issues you experienced during your stay. We appreciate your comments as they will only help us improve, and we are actively working with our staff to improve our guest experience. We hope you will... More 

Vestal, New York
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed June 21, 2016

This should not be a 2.5 star hotel at all. The hotel is outdated, dirty, smelly. The paint on the bath tub was peeling. There is a heavy smoking smell in a non-smoking room. There is NO housekeeping service at all. There are no coffee machine, coffee, cups, etc in the room unless you ask. There is always a line... More 

Helpful?
Thank yang405
00esa, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this review

Thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to... More 

Danbury, Connecticut
1 review
2 of 5 stars Reviewed May 23, 2016

First, I'll mention this hotel has both smoking and non-smoking rooms. The service was good, but the breakfast is only grab and go so expect coffee and fruit. Walking in from outside, the hallway definitely had an off smell. My room (non-smoking) was absolutely disgusting. The carpet was stained all over and the microwave was never cleaned. The bathroom wasn't... More 

Helpful?
Thank DatWhey
00esa, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this review

Thanks so much for taking time to share your feedback and provide your rating. We appreciate your comments as it provides us the guests perspective of where we need to improve and the areas we are doing well. Based on your feedback we need to step up our cleaning process as well as our inspection process. We will work with... More 

Level Contributor
125 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
1 of 5 stars Reviewed May 19, 2016 via mobile

I have many reviews and stayed at many places but this by far has to be the worst! I can give one compliment, your front desk staff upon checking in. I really think this hotel only has housekeeping coming in once a week. My room was filthy, had some kind of pee stain on my bed cover, blood and mold... More 

Helpful?
Thank TheTruthHasBeenTold
00esa, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this review

Thank you for your recent stay with us. We are pleased you were welcomed by our friendly and helpful staff member. We appreciate your remarks about the lack of detail to our property and your suite. While our team works hard to ensure a great experience, we take your comments seriously and we will do what it takes to improve... More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 3, 2016

4 adult men staying over one night to watch a baseball game that night. A call was placed to verify that we would have 2 beds in each room prior to the trip. At arrival the desk said one queen each room and our only other option was to upgrade, at our expense , to 1 king bed with a... More 

Helpful?
1 Thank Randall H
00esa, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this review

Thank you for selecting our hotel for your recent trip to the ball game. We apologize for the mix up with your reservation, and for the lack of communication from our staff regarding the kitchen items. To ensure cleanliness, once the items are cleaned we keep them behind the front desk and are available at anytime, complimentary to our guests.... More 

New York City, New York
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 stars Reviewed April 28, 2016 via mobile

I booked a double bed for 5 nights. I drove 2.5 hrs in traffic from NYC. I checked in and assumed I was still booked in a double bed room.....if the front desk had any courtesy, they could have clued me into any room change. I headed upstairs with all my luggage in tow and find a single bed room... More 

Helpful?
2 Thank inro41
San Antonio, Texas
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed April 28, 2016

This was a last minute booking & I got a good deal through Expedia. Had read all the negative reviews so wasn't expecting much. Luckily, our Queen bed room, though a little compact, wasn't dirty or smelly or bug infested as others have complained. The carpet did look a little worn out & sticky in places though. The bathroom too,... More 

Helpful?
Thank Anand1213
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 16, 2016

My room was infested with Bed Bugs and other types of bugs and I woke up with dozens of bites all over my body. The manager at the front desk did not act surprised and asked what kind of bugs they were. How would I know?- I also witnessed another guest complaining at the front desk about the same issue.... More 

Helpful?
3 Thank Keith F
North Augusta, South Carolina
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 15, 2016

Don't know where to begin. Bathroom was very dirty with extensive mold throughout the shower and tub tiles. Having a kitchenette was nice but it was useless because there were no dishes, glasses, forks, knives or spoons of any kind available. I was there for three nights and never was the bed made, nor clean towels provided nor trash can... More 

Helpful?
Thank Gene C C
Pittsburgh, Pennsylvania
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed February 6, 2016

This is by far one of the worst supposed business class hotels I've ever stayed in. First off, the photos they have on their website do not match the property. While it looks nice on the outside and is in a great location, the inside is a disaster. As others have stated, there is virtually no lobby, and zero amenities... More 

Helpful?
1 Thank Kloesch
Manager_11525, General Manager at Extended Stay America - Philadelphia - King of Prussia, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our entire staff to ensure that your experience is not repeated.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Philadelphia - King of Prussia

Address: 400 American Avenue, King of Prussia, PA 19406
Location: United States > Pennsylvania > King of Prussia
Price Range: $99 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - King of Prussia 2.5*
Number of rooms: 140
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Also Known As:
Homestead Studio Suites King Of Prussia Hotel King Of Prussia
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