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Mercure Gerringong Resort

1 Fern Street, Gerringong, New South Wales 2534, Australia (Formerly Bellachara Boutique Hotel)
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Mercure Gerringong Resort
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597 Reviews from our TripAdvisor Community

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Showing 596: English reviews
Sydney, Australia
Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Visited here during the school holidays. The staff were good and gave us a complimentary upgrade along with interconnecting rooms which was absolutely fabulous. The food for breakfast and dinner was good and there were some good specials going on. The age of the property is showing in some areas and there are little off-putters like mould in areas, cracked... More 

Helpful?
Thank GlobeJump
Sydney, Australia
Level Contributor
95 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

My wife I were looking for nice motel on the South Coast with a Restaurant to stay over night. We found this Motel on the net and what a find. From the time we arrived to the the time we left we could not fault this place. Our first dealing with staff was at the reception, we were looked after... More 

Helpful?
Thank Steve C
canberra
Level Contributor
92 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Located to the north of Gerringong. It's about 1km to Werri Beach. The hotel did have a resort feel to eat. I had requested a balconny room but was allocated a standard room (actually disabled access room, which was a bit dark and dingy). Reception promptly rechecked us into the room we requested. The room overlooked a tennis court, The... More 

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Thank aus59
Shellharbour, Australia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

The staff were very friendly and helpful. Received a lovely upgrade on arrival. Rooms clean and spacious. Breakfast was great. Huge variety of food to choose from and a lovely atmosphere. If the pool or even the small pool was heated we definitely would have gone in.

Helpful?
Thank Annette N
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

The resort is nice but a bit dated. The staff were very friendly which was a great plus. The rooms were very noisy. The neighbours next door had a discussion and it felt like they were in our room. We had also chosen the resort as it had a gym advertised on the Accor App but when we arrived we... More 

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Thank Ullrich L
Tin Can Bay, Australia
Level Contributor
5 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Arriving after hours, we were able to check in at the Restaurant. We had previously rung to notify we would be arriving late, only to be told there was no record of our booking, even though we had booked and paid for our room 2 months in advance. After insisting twice that they should check for our booking it was... More 

Helpful?
Thank holidaysjill
Canberra, Australia
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel must have recently been taken over for management by Mercure (it was previously a different name and style). The rooms leave a bit to be desired as they are yet to be finished in the refurb space, however you cannot fault the service. BUT just wait til you have dinner !!! Bellissimo !!! The lady chefs did a... More 

Helpful?
Thank Rob S
Canberra, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for two nights early in the week for a quick escape from the winter blues. It was a real tonic. The Mercure met all expectations. Staff were very engaging, rooms and facilities were clean and well maintained and the on site restaurant served a decent buffet breakfast and a very good dinner. The area itself provides plenty of activity,... More 

Helpful?
Thank bondi7
Sydney
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for just one night whilst visiting family in Shell Harbour. Parking was easy, and check in was welcoming and quick, by a lovely fire. I had booked a twin bed room (staying with my 2 daughters) and the hotel had given me a room with a king bed and a single bed. The room had a small kitchenette,... More 

Helpful?
Thank TinaT83
Sydney, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

Pleasent staff, good food, clean rooms. After having a wonderful couple of days in and around Gerringong I arrived home on the 9th July only to find I had received an email from the Mercure Gerringong with a bill attached stating that cleaning fee of $250.00 had been charged to my credit card. It was stated in the email that... More 

Helpful?
Thank Steve M
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Gerringong Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Gerringong, only 2 hours south of Sydney on the NSW south coast & 5 minutes from the beach. With 52 king rooms, an award winning restaurant, an indulgent day spa, 2 swimming pools, tennis court, a sun drenched garden courtyard & a kids play area... for holidays, events, conferences & weddings. Created to offer guests a personal experience... with views overlooking the hinterland, across protected wetlands & back to the sea. Enjoy the local charm of Gerringong, the Illawarra & the Shoalhaven where you’ll find golf, boutique wineries, scenic attractions, coastal walks, rainforests, recreation theme parks, kids attractions, fantastic shopping in many boutiques & the weekend markets…..so much to see & do ! ... more   less 

Additional Information about Mercure Gerringong Resort

Address: 1 Fern Street, Gerringong, New South Wales 2534, Australia (Formerly Bellachara Boutique Hotel)
Location: Australia > New South Wales > Gerringong
Price Range: $106 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Gerringong Resort 4*
Number of rooms: 52
Reservation Options:
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Also Known As:
Mercure Resort Gerringong By The Sea Hotel Gerringong
Bellachara Boutique Gerringong
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