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Mercure Gerringong Resort

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Mercure Gerringong Resort
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638 Reviews from our TripAdvisor Community

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Showing 636: English reviews
Gungahlin, Australia
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago NEW

Great features include the beds (comfy), shower head (huge and gorgeous), lady I spoke to on the phone, quiet location, pool, lounge (huge and comfy), the fact that you get a microwave and toaster. Disappointments include the filthy crockery (had been wiped over with a dirty cloth), check-in and checkout staff, bathroom basin (the only place you can wash your... More 

Helpful?
Thank Karen M
Sweeta P, Manager at Mercure Gerringong Resort, responded to this review

Dear Karen M, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Sydney
1 review
Reviewed 1 week ago NEW via mobile

With just a little bit of attention this place could be so much better. Adults pool needed cleaning, tennis court was covered in pine needles and branches so would have been unusable and whilst the room was clean enough the skirting boards and spaces where the room had been adapted from a twin to a king and hadn't had regular... More 

Helpful?
Thank janethomson
Sweeta P, Manager at Mercure Gerringong Resort, responded to this review

Dear Janethomson, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

I went with my pregnant daughter , we stayed at the Mercure at Gerrigong instead of Kiam because of the Mercure reputation and the web site, wow what a disappointment , There were so many things wrong with this hotel that I don't know where to start. It is just the worst place I've every stayed, really sad because the... More 

Helpful?
1 Thank 666sherridan
Sweeta P, Manager at Mercure Gerringong Resort, responded to this review

Dear 666sherridan, Thank you for taking the time to tell us about your experience at the Mercure Gerringong Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Canberra
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 week ago via mobile

Decided to come here after getting a coupon deal. Was pleased with our stay, room was spacious and bed was comfy. Staff were pleasant too. Only thing that stopped the five stars was we arrived early and they said our room wasn't ready (totally fine with that), but they said they'd call when it was... When we arrived agin later... More 

Helpful?
Thank Dash T
Sweeta P, Manager at Mercure Gerringong Resort, responded to this review

Dear Dash T, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

My self and extended family stayed at the Mercure in Gerringong. The staff there are so nice and helped anyway they can. The rooms are so clean and spacious. The pool there is really big and the centre of the resort. The buffet breakfast there wasn't what I expected but it was nice, nothing fancy. It was a quiet resort... More 

Helpful?
Thank Shoucair
Sweeta P, Manager at Mercure Gerringong Resort, responded to this review

Dear Shoucair,, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Level Contributor
73 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago via mobile

We stayed here for the weekend fir a work conference. Rooms were good and the conference room. However the venture fell short in certain areas, Sunday the restaurant and day spa was closed. So we had to order pizzas from up the road. Venue is also a bit of a distance from the beach etc. overall it was a pleasant... More 

Helpful?
Thank JACMATFAM
Sweeta P, Manager at Mercure Gerringong Resort, responded to this review

Dear Jacmatfam, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Level Contributor
150 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 weeks ago via mobile

Good rooms with mountain views, very clean and friendly staff offering 2 pool area, 1 for adults and the other for families. Close to beaches and center of Gerringong town Quiet place to relax and recharge outside of peak times. The rooms nice and spacious with balconies, king size bed good size showers and a lounge. Easy to get to... More 

Helpful?
Thank The CAKE Galler... C
Sweeta P, Manager at Mercure Gerringong Resort, responded to this review

Dear Tony V, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Sydney, Australia
1 review
Reviewed 3 weeks ago

A simply terrible hotel. Clearly no quality checks on the beds. The slump in bed in room 216 was awful. Not to mention the strong damp smell in room. It took over half an hour in the middle of the night to find another room with a semi-reasonable bed. And they charged a higher rate despite not disclosing this 'upgrade'.... More 

Helpful?
Thank timpops71
Sweeta P, Manager at Mercure Gerringong Resort, responded to this review

Dear timpops71, Thank you for taking the time to tell us about your experience at the Mercure Gerringong Resort. I am sorry to hear that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Corrimal, Australia
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 weeks ago

The room was fine but just average. Some attention to detail from housekeeping/maintenance lacking as there was thick dust in corners of console that held the lamps. One lamp wasn't working. The kettle was leaking badly. We had a bottle of wine included in deal in our room which was very nice. Restaurant lovely if a little echoey and food... More 

Helpful?
Thank scottiedogWoonona
Sweeta P, Manager at Mercure Gerringong Resort, responded to this review

Dear scottiedogWoonona, We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Gerringong, only 2 hours south of Sydney on the NSW south coast & 5 minutes from the beach. With 52 king rooms, an award winning restaurant, an indulgent day spa, 2 swimming pools, tennis court, a sun drenched garden courtyard & a kids play area... for holidays, events, conferences & weddings. Created to offer guests a personal experience... with views overlooking the hinterland, across protected wetlands & back to the sea. Enjoy the local charm of Gerringong, the Illawarra & the Shoalhaven where you’ll find golf, boutique wineries, scenic attractions, coastal walks, rainforests, recreation theme parks, kids attractions, fantastic shopping in many boutiques & the weekend markets…..so much to see & do ! ... more   less 

Additional Information about Mercure Gerringong Resort

Address: 1 Fern St, Gerringong, Kiama Municipality, New South Wales 2534, Australia (Formerly Bellachara Boutique Hotel)
Location: Australia > New South Wales > Kiama Municipality > Gerringong
Price Range: $109 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Gerringong Resort 4*
Number of rooms: 52
Reservation Options:
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Also Known As:
Mercure Resort Gerringong By The Sea Hotel Gerringong
Bellachara Boutique Gerringong
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Questions & Answers

Questions? Get answers from Mercure Gerringong Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get pizza for dinner from up the road”
 of 5 bubbles B7656YJkarenm, 1 week ago | Read review
“Terrible I wouldn't stay here if it was free”
 of 5 bubbles 561carmenf, 4 weeks ago | Read review
“Choose a room on the east /higher side - views of the sea”
 of 5 bubbles allicat679, Aug 22, 2016 | Read review
“The second floor balcony rooms have lovely views”
 of 5 bubbles donnag182, Aug 17, 2016 | Read review
“Stay somewhere else. Too expensive for quality of rooms”
 of 5 bubbles 736melr, Aug 7, 2016 | Read review
5 of 5
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