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Travelodge St Austell Hotel

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Travelodge St Austell Hotel
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433 Reviews from our TripAdvisor Community

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There are newer reviews for Travelodge St Austell Hotel
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Showing 431: English reviews
taunton
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

Very clean room and bathroom, very friendly staff! But.. the heat! It was more than hot! Leaving a card in the room didn't help me! If I was a dog in a car you'd break the windows and call the police! At least allow the Windows to open wider!! Please!!

Helpful?
Thank Albibunny
TravelodgeUK, Shannon from the Social Media Team at Travelodge St Austell Hotel, responded to this review

We appreciate the time you have taken to review our hotel. We are really sorry to hear that the room temperature spoiled your stay with us. We strive to make our customers as comfortable as possible and we would like to apologise if on this occasion we were not able to offer you a good night's sleep. Thanks again, we... More 

Northampton, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 1 week ago

Wow.They forgot to install ventilation. Great idea, means you get to sleep in a stiffling hot room, despite it only being 20 degrees outside. Even the fan in the bathroom didnt work. Strange, but closing curtains and putting on an electric fan did not cool the building down.

Helpful?
Thank ShortEddie
TravelodgeUK, Shannon from the Social Media team at Travelodge St Austell Hotel, responded to this review

Thank you for taking the time to write a review. We are truly sorry to learn of the experience you have had whilst staying with us. We would kindly ask you contact one of our Customer Services Advisors via our website help form to look into this more thoroughly. Thank you again for reviewing our hotel. More 

Travelers are raving about these St Austell hotels

Newcastle upon Tyne, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago via mobile

This is the worst hotel I've ever been to in my life!!!! Food service is terrible staff look and talk to you like absolute poo, the food is terrible we asked for gravy without onions three times and they still got it wrong I asked for a towering inferno burger with out the onion rings and jalapeños but they got... More 

Helpful?
Thank bigshaunfromthewell
TravelodgeUK, Shannon from the Social Media Team at Travelodge St Austell Hotel, responded to this review

We apologise for the issues you experienced during your stay with us and we would like to look into this further for you. Thank you for your review, first of all I would like to apologise for the inconvenience and please may I suggest you contact our Customer Services team so they can look into this in more detail. More 

Devon, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

The room was stiflingly hot when we arrived, the Windows only opened a tiny amount. There were 2 fans in the room blowing hot air around. The night was dreadful, could not sleep, seriously considered sleeping in my car!! Would not go back, cancelled 2nd and 3rd nights. Breakfast was like a cattle market. Noisey, cramped and run out of... More 

Review collected in partnership with Travelodge

Helpful?
Thank 988lynnetteh
TravelodgeUK, Nicolas from the Social Media team at Travelodge St Austell Hotel, responded to this review

Thank you for your feedback. We are really sorry to hear of your experience. Please accept our sincerest apologies and we will pass your comments onto the hotel as this does not reflect Travelodge standards. If you wish to contact us directly to give us more feedback, please be aware that you can always contact our Customer Services team. Thank... More 

Aylesbury, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Overall it was a good stay with extremely helpful and friendly staff on hand. Could do with sandwiches or such available in evenings if you have eaten out during the day.. I would recommend staying here to anyone.

Review collected in partnership with Travelodge

Helpful?
Thank michaeldI8867BM
Newport, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Brilliant location, friendly staff clean all round just a little uncomfortable at night if you close the windows as it gets hot and stuffy the mattresses were not as comfortable as we would have liked either.

Review collected in partnership with Travelodge

Helpful?
Thank David P
Cardiff, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

Overall this Travelodge is convenient and situated on an estate with the likes of Band Q, KFC ,MacDonald's and Costa coffee so the parking gets busy at times and it can be difficult getting onto the main road. The biggest problem is that without air conditioning the bedrooms in summer become extremely hot and unbearable. Facilities at the lodge are... More 

Review collected in partnership with Travelodge

Helpful?
Thank N5166WTmartinb
TravelodgeUK, Charlotte from The Social Media Team at Travelodge St Austell Hotel, responded to this review

Thank you for taking the time to review our St Austell hotel. We are sorry to hear that your experience was hindered by the lack of airconditioning. We have taken measures to limit the nuisance caused by the heat and we do apologise if these were not sufficient to give you a good night’s sleep. We hope to have the... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

It's a well located Travelodge this, however the service is sterile and unfriendly. Rather than the "nothing's rooming trouble" approach for what should be a welcoming hotel, even though its budget (although I paid a premium for high season), it was more a case of "We can't do that" and I end up getting stared at by the receptionist and... More 

Helpful?
Thank Mixer 1
TravelodgeUK, Shannon from the Social Media Team at Travelodge St Austell Hotel, responded to this review

We apologise for the issues you experienced during your stay with us and we would like to look into this further for you. Thank you for your review, first of all I would like to apologise for the inconvenience and please may I suggest you contact our Customer Services team so they can look into this in more detail. More 

Tenterden, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Hotel was lovely. Rooms where spacious and clean. Staff very polite. Love the fact it has 24hr reception. Asked for an iron and staff where very helpful and fetched one and a board straightaway. Rooms do get hot wit lack of aircon and just a fan in the room. Lots of noise in the car park at night such as... More 

Helpful?
Thank Joshua S
TravelodgeUK, Nicolas from the Social Media team at Travelodge St Austell Hotel, responded to this review

We're happy to hear you found your stay to be great recently at our St Austell Travelodge and we thank you for sharing your positive experience with us. It pleases us to learn your room was clean and comfortable however we do sincerely apologise for the service you had in our bar cafe. We can assure you we will be... More 

Berkshire, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago

The weather was not particularly hot, but the bedrooms were horrendously hot. Whilst they gave us fans it didn't really help. None of us slept. We gave up about 6am and left! In my pinion it is not acceptable to have a room at this temperature. My children are 1, 4 and 6. I was worried about them in such... More 

Review collected in partnership with Travelodge

Helpful?
Thank jemmac191
TravelodgeUK, Nicolas from the Social Media team at Travelodge St Austell Hotel, responded to this review

Thank you for submitting your review of your recent stay at our St Austell Travelodge. We are sorry to hear you found the room to be too hot and you were unable to open the window due to our safety catch. We can confirm we do have fans to assist our guests in cooling down which are available from the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
  • Paid Wifi
Services
  • Free Parking

Additional Information about Travelodge St Austell Hotel

Address: Pentewan Road, St Austell PL25 5BU, England
Location: United Kingdom > England > Cornwall > St Austell
Price Range: $52 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Travelodge St Austell Hotel 1*
Number of rooms: 102
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Also Known As:
Fairfield Inn St Austell
Travel Lodge St Austell
Travelodge St Austell Hotel Cornwall
St Austell Travel Lodge
St Austell Travelodge
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