Stayed here for 2 nights in a 2 bedroom lodge. Lodge was immaculate. So wish I could give 5 stars but one of the temperature controls in the shower wasn’t working and the other shower was dripping and slow draining. Staff were brilliant. So helpful at 11pm at night when the smoke alarm battery started beeping and they came over to take it away! Breakfast and dinner food was delicious. Recommend the stir fry duck. Spa and pool area nice. It’s on a quiet site and is a great location to explore the area from. Visit absolutely made by a morning breakfast chat with @iceman_hof who was also staying at the hotel. Would definitely revisit.
I choose the Cornwall as it offered both Hotel and Lodge accommodation as well as the Spa, pool and gym, which suited our group that were staying for a long weekend to celebrate a wedding anniversary and birthday. Plus it's location makes it ideal to visit the local attractions such as Eden Project, Lost Gardens of Heligan and the coastal towns/villages. The hotel rooms are unusual in that they are separate from the hotel building and spread out along the hillside behind the main building with a connecting corridor. The room was large, clean and well appointed with an enormous bed! Although we didn't stay in the lodge, we used it as a place for the family to congregate in. Again they were well appointed and looked to be fitted out to a high standard. There were no complaints from our family that stayed in it, although a bar of soap would have been useful in the kitchen. Part of our group made use of the Spa, pool and gym and found them all excellent. Food in the restaurant was generally good, with one or two items not quite up to our expectations, whilst other dishes surpassed. Breakfast was excellent. The most outstanding aspect of the hotel was undoubtedly the staff. They were excellent in every respect, from helpful with the booking, meeting our special requests, pleasant whilst we were staying and seemed happy in their work. This reflected in a 'can do' attitude and a desire to make our stay happy and memorable, which it was. The only caveat is the carpet in the restaurant that could really do with a clean, but as a person that worked in flooring I always notice that sort of thing!…
Beautiful relaxed hotel for our child free weekend. The room was lovely and clean and sitting out on the balcony in the morning with a coffee was so nice. Great breakfasts and dinner! Staff were all nice and friendly. Spa was gorgeous, I had a manicure and the best massage I’ve ever had ‘de stress massage’. Everywhere was clean and well looked after. Visited The lost gardens of Heligan which is close by, stunning place and definitely worth a visit. The most relaxed weekend and I hope to go back again soon!
We drove down from Plymouth Friday afternoon, checked in slightly early the lady at reception was very pleasant. We went to the room, where the only negative was that upon entering the lift, me and my other half were met by a foul smell inside it. Bit of a wiffy pong. The room however was immaculate, the view was stunning, the bed was comfortable and the breakfast the next morning was wholesome. I would recommend to family and friends for sure.
Attended a friends 30 birthday spa day treat. I fist came to the spa when the hotel first opened and it has grown a lot since then with a proper spa area...treatment rooms and a relaxation room. We used the pool, steam and sauna rooms. The toilets had free lockers, shampoo, conditioner, body wash and hairdryer and were clean. We each had an hours treatment...30min back massage, 30min facial, which was really lovely, the only down side for me is that the products used had no aroma, which is all part of the spa experience..the gorgeous relaxing smells. We chilled out in the relaxation room for a while on beds bean bags and chairs and enjoyed herbal tea. The We had afternoon tea in the Laura Ashley tea room..lovely decor. The only problem is that 3 out of our party if 4 would have chosen the savoury tea, but even though it was only 1.30pm it was all gone, not really good enough for a hotel of this calibre, so we were a bit disappointed. The tea was the usual affair...sandwiches scones, small bite size pieces of cake which they charge £26 for on its own. Our spa day cost overall £80 each…
Last visited The Cornwall four years ago and initial impression wasn't good. Stains on the carpets and furniture in the lounge were noticeable and not what it used to be. The staff, however, made up for the decor by their cheerful demeanour and made the visit extremely relaxing and pleasant. Having to book a slot for breakfast was a new feature and not one I cared for, however, the cheerfulness of the staff made up for the shortfall in te service.
Booked through a virgin experience day for the spa and afternoon tea. Staff very friendly in the spa but the pool area was very dirty with black around the waterline in the hottub. The pool was very cold and with maintenance men fixing the fire door was very cold causing us to get out early. We then walked over to the main building for our afternoon tea. We were greeted by a waitress who we asked if we were able to sit outside as the sun was shining to be told we can but we might forget about you out there. We then had to wait over 30 minutes for our order to be taken. The afternoon tea was not great a few sandwiches which were stale the bread had gone hard. The cakes were also very dry and stale. Very disappointed not sure if it was because we booked through an experience day or not because the people around us afternoon tea looked alot different.…
I have stayed at the Cornwall many times and it’s lovely. We went for dinner whilst we were on holiday this week (not staying on site) and I was hugely disappointed. The menu was simple and small, the choices were also lacking for such a lovely hotel. I had the pizza - it was very soggy and the cheese used was not pleasant at all. It was caked in cheese which I would usually like, but this pizza just turned soggy from the weight of the cheese on top. I couldn’t taste any other flavours such as the tomato sauce. It’s such a shame as this hotel is lovely, but the restaurant lets it down.
My partner and I booked-in to the Cornwall Hotel, St Austell for a pre-Easter break. We were immediately impressed by the well-kept exterior as a Country Estate AND the modern interior. There is ample parking and the gardens are wonderful. A lift to the 2nd floor helped as we settled-in to our room. This was very well decorated and equipped: balcony with views to the front, ample storage, modern fittings, large King-Plus bed, wall-mounted TV (though too small for the room & sound limited to too-low Db levels!!), large bathroom with bath+shower, fluffy towels & quality toiletries (3-ply toilet paper is always a good indicator!) though little space for our own toiletries. As per our package, we ate in one of the many dining rooms: the food and service were excellent. Breakfast was self & waitress service: several options, well-prepared food. The dining facilities had to be booked in advance to avoid any queuing; this system worked perfectly. The Hotel Spa had a lovely full-length swimming pool plus sauna/steam chambers; entry was by booking so the facilities were never over-full. We swam every day before dinner. The hotel is strategically located with easy (driving) access to all the sights & events on the Cornwall/Devon peninsular. Fortunately, the weather was sunny throughout with only the last few days having the ‘cold snap’ temperature drop. All-in-all, our stay at the Cornwall Hotel was very comfortable, well-serviced and most enjoyable……Highly recommended.…
Looked forward to visiting here and it was not as good as I expected. It was a bit ordinary. The staff were friendly and helpful. The room was large but not much better than a good premier inn. The breakfast was OK but no different than and decent B and B. The restaurant menu was limited and I was unable to boo a table for the second night even though I was resident. Decided not to eat tere at all and went elsewhere for dinner. The bar area for breakfast was not very nice they could certainly do better. Will not be going there again. I did not use the spa facilities and if that is what you want maybe its ok, i am unable to comment.
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