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The Cornwall Hotel and Spa

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Pentewan Road Tregorrick, St Austell PL26 7AB England
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Room & Suite (186)

About

#7 of 11 hotels in St Austell
Location
Cleanliness
Service
Value
Relax, unwind and rejuvenate in the luxurious surroundings of The Cornwall Hotel, Spa & Estate; an exquisite 4* hotel & spa set in 43 acres of tranquil, wooded parkland in St Austell. Just a breath away from many of Cornwall’s most popular sandy beaches and attractions; The Cornwall Hotel is the perfect base to explore the best of Cornwall.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Newspaper
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Modern
Languages Spoken
English

Location

Full view
43Car recommended
Grade: 43 out of 100
25Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
2625Reviews35Q+A100Room tips
Traveler rating
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AliTaylor wrote a review Jul 2021
Ingatestone, United Kingdom8 contributions3 helpful votes
First stay at this hotel. Rooms / bathrooms a good size with nice balcony and were spotlessly clean to start with, but were never hoovered during our stay which left them feeling a bit grubby by the time we left. Grounds are lovely (but missed opportunity to have more seating / loungers outside) and hotel is in a good position near cycle tracks to beach and Mevagissey (steep hill) and Eden project. Unable to book anything other than a mini massage in the Spa as fully booked unfortunately. Main disappointment was with the food - definitely not 4 star hotel standard, at best fairly average pub grub and the worst during our 9 day stay in Cornwall. Limited choices meant we were struggling to find something we wanted to eat by 3rd night. Poor provision for vegetarians - feels as if the place definitely needs a better chef / overhaul it’s menus and make better use of local produce. Staff generally very pleasant but the place felt woefully short staffed all the time which impacted the service provided. We moved on to the Carlyon Bay and then Bodmin Jail where we had much more positive experiences of food and customer service. Not sure we would rush back unless the reviews for service and food suggested things had changed. Shame as the potential is great.
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: Parking availability good, make sure you book spa treatments well in advance and book pool slots....
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Chrissy B wrote a review Jul 2021
Truro, United Kingdom11 contributions5 helpful votes
We visited as a family for a 50th birthday treat. We arrived at the booked time. On arrival we were directed to our table. Waiter came and asked if we wanted drinks so we ordered. Food order was taken shortly after. The drinks arrived fairly promptly but there was no where near enough milk for us all. We asked for more which we were given. We had a really long wait for food, two people's food didn't arrive so we waited a bit longer ...still no food. No one came to check if everything was okay is is common place in hospitality. We ended up having to ask a member of staff where the rest of our food was. Ages passed again then one more lot of food arrived (still leaving another person waiting) staff turned up with the wrong food twice. In the end we decided to not wait for the last missing meal. On payment my daughter who had worked very hard at her part time job to pay for the treat, tried to explain to the manager what had happened but unfortunately he didn't want to listen, so my niece stepped in to explain further. It was agreed that the bill should be reduced. All in all the food was not of the standard we expected, scones were dry and stale, some of the sweet treats we non descript in flavour...no idea what they were meant to be. Service was lacking and therefore the review and score reflects this.... We won't be returning and I feel saddened that my young daughter spent her very hard earned money on an experience that simply wasn't worth it. You guys really do need to try much harder to meet expectations and to give what really is very basic standards in hospitality.
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Date of stay: July 2021Trip type: Traveled with family
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JL wrote a review Jul 2021
London, United Kingdom2 contributions3 helpful votes
We have just spent 5 nights here for our honeymoon. We did our best to embrace the hotel for what it was, but it was simply far too expensive for the experience offered. We paid £430 per night for B&B in a superior room (which did not feel particularly superior, but was nice enough). We appreciate that this is a time of prime Covid summer holidays, but it is so vastly inflated beyond what it is worth even in this context. Staff - all the staff were friendly, smiley and pleasant. Could not fault them on a personal level. Management / Service - we got the impression throughout our time here that there was a limitation to customer service that came from management, not the individual waiting staff. Provide as little as possible, and charge as much as possible for it. We were made to feel like we were always asking for too much - e.g we asked for poached eggs on toast for breakfast and the response was a hesitant “…we’ll see what happens” because toast is meant to be self service only… Staff were aware it was our honeymoon, but there was no congratulations on arrival or note in the room to acknowledge that it was a very special occasion for us. The hotel management appear not interested in offering customers a special experience and have not trained staff about the little details that make guests feel like they are having a personal service. Short on staff as advertised on signage throughout the hotel. No room service for breakfast or dinner (except for a cold sandwich and very below average soup at a massively overpriced £7 a bowl), which is not acceptable at £430 per night, and disappointing when on honeymoon for relaxed lazy mornings together on the balcony. Could not have dinner on the terrace, only in the gloomy bar with no atmosphere (not very COVID safe for an extra 5 steps to reach fresh air outside) - with some discussion the staff went and gained permission to let us sit at a table inside, order, then we could sit outside and wait for our food to arrive at the table inside where we could go collect it and bring it outside…. It’s due to kitchen pressures apparently (but you could order soup and sandwich to your room, just not to the terrace). Food - sub-standard, we stopped eating at the hotel. Breakfast felt mass produced. Meat was not good enough quality - bacon wasn’t good and sausage was average at best. Pancakes seemed bought in ready made, not fresh and fluffy homemade. No plain yoghurts available, only flavoured high sugar at 21.5g a pot, and on Monday there were none (awaiting delivery). Cappuccino was absolutely scalding, burnt my mouth quite badly even after having let it sit for a while. No porridge or nice granola/muesli on offer, or whole fruit such as bananas (only tinned fruit or fruit salad). We expect much better quality breakfast for a room rate in excess of £400+. It was Premier Inn standard, and poorer quality with less selection than my office’s canteen breakfast…! Other hotel breakfasts on previous trips to Cornwall have been a showcase of delicious, fresh, high quality local Cornish produce, which we were looking forward to enjoying again. A shame and missed opportunity for «The Cornwall Hotel». Service was quick, but once your food had arrived we weren’t offered any further service - so we had to go walking around the bar to try and find someone for a glass of water. Environment - the gardens were lovely and well cared for. The best part about the hotel. Room - nice enough with a balcony. Wasn’t clear to us what made it superior. At over £400 a night you would expect a little Nespresso machine and fresh milk upon request, rather than instant Kenco and UHT milk sachets. As per breakfast, missed opportunity for local produce (eg the local Cornish tea - what a lovely touch that would have been). Feels budget. Pillows were flat as a pancake and need replacing and upgrading. Spa / Pool - the lady on the desk was always lovely. The pool was pleasant and I enjoyed the view to the garden. We had to book 24h in advance for a slot once a day, some days were busier than others. We were able to secure a spot when we diligently rang every morning. I was looking forward to doing my lengths everyday, so I was relieved to get our daily booking. It seemed to be managed well though and empty at the start of our session. We stuck to adult only swim times in the evening. In summary it was a mass produced experience that was not special or personal in any way, for a vastly inflated price. “You get what you pay for” does not apply here. We realised this quickly and tried to enjoy it for what it was, predominantly outside of the hotel, but if we had paid half the price we would not have felt so disappointed throughout our stay. For “The Cornwall Hotel” it does nothing to celebrate being Cornish - very generic, you could be anywhere. We weren’t asked if we were happy with our stay upon check out. Personally, we would not return, but I’m sure others will happily enjoy at the right price.
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Date of stay: July 2021Trip type: Traveled as a couple
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Sherpa75525 wrote a review Jul 2021
1 contribution
We visited as a group of 6 for afternoon tea with a mix of ages from 11 to 72. The service was fantastic and the food was delicious. We had the savoury afternoon tea and every item was delicious. Highly recommended for a lovely treat.
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Date of stay: July 2021Trip type: Traveled with family
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CornwallJennywren wrote a review Jul 2021
near Newquay18 contributions1 helpful vote
My partner and I were invited to afternoon tea here by some dear friends who wished to give us a special treat. We knew the cost was expensive at £26 a head so had quite high expectations. We were quite disappointed that we were shown to a table with no tablecloth which was reminiscent of a cheap cafe not a smart tearoom! As far as we could tell the only thing 'Laura Ashley' was the crockery. No cloth table napkins just cheap thin dark green paper napkins. The tea was brought first, nice quality and two teapots for 4 of us but no hot water for those who like it not so strong, also only one tea strainer for four of us , they said that was all they had! We all had cream teas, one vegan, one vegetarian (pre ordered) and two ordinary cream teas.....the vegetarian one arrived with a ham sandwich!! Some of the bread was quite dry, so not freshly made, the two fruit scones had one raisin between them, although the plain ones were fine. The so called 'sweet treats' were really a waste of time! We were also surprised that the sugar was in paper packets and not loose or lumps in a sugar bowl as one would expect. All in all this was a very expensive afternoon tea which failed miserably and could have easily been so much better....we would not recommend.
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Date of stay: July 2021
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PRICE RANGE
$109 - $226 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandCornwallSt Austell
NUMBER OF ROOMS
65
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Frequently Asked Questions about The Cornwall Hotel and Spa
Which popular attractions are close to The Cornwall Hotel and Spa?
Nearby attractions include White River Cinema (0.7 miles) and Museum Vinyl (0.7 miles).
What are some of the property amenities at The Cornwall Hotel and Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at The Cornwall Hotel and Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Cornwall Hotel and Spa?
Yes, free parking is available to guests.
What are some restaurants close to The Cornwall Hotel and Spa?
Conveniently located restaurants include Nepalese Gurkha Restaurant, Smorgers, and White River Fish Bar.
Are there opportunities to exercise at The Cornwall Hotel and Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is The Cornwall Hotel and Spa located near the city center?
Yes, it is 0.8 miles away from the center of St Austell.
Are any cleaning services offered at The Cornwall Hotel and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does The Cornwall Hotel and Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Cornwall Hotel and Spa?
Many travelers enjoy visiting Mevagissey to Fowey Ferry (4.1 miles), The Lost Gardens of Heligan (3.1 miles), and St. Goran Parish Church (4.4 miles).
Does The Cornwall Hotel and Spa have any great views?
Yes, guests often enjoy the park view available here.