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Novotel London Wembley

5 Olympic Way, Wembley HA9 0NP England
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Traveler (531)
Room & Suite (247)
Dining (39)
Certificate of Excellence

About

#3 of 14 hotels in Wembley
Location
Cleanliness
Service
Value
Certificate of Excellence
If you’re looking for a family-friendly hotel in Wembley, look no further than Novotel London Wembley. You’ll enjoy relaxing rooms that offer a flat screen TV, air conditioning, and a minibar, and you can stay connected during your stay as Novotel London Wembley offers guests free wifi. The hotel features a 24 hour front desk, room service, and baggage storage. Plus, Novotel London Wembley offers a fitness center and an on-site restaurant, providing a pleasant respite from your busy day. For guests with a vehicle, parking is available. While in Wembley be sure to experience local crab favorites at Prezzo. If you are interested in exploring Wembley, check out some of the nearby attractions, such as Wembley Stadium (0.4 mi), The SSE Arena, Wembley (0.2 mi), and Sanatan Temple (1.2 mi), all of which are within walking distance of Novotel London Wembley. The staff at Novotel London Wembley looks forward to serving you during your upcoming visit.
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Property amenities
Bar/Lounge
Free High Speed Internet (WiFi)
Restaurant
Room service
Fitness Center with Gym / Workout Room
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Non-smoking rooms
Suites
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HOTEL CLASS
HOTEL STYLE
Mid-range
Business
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Location

Full view
100Great for walkers
Grade: 100 out of 100
42Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
1,660Reviews
78Q+A
100Room tips
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+1
great location, good sized suite, fab breakfast, lots of silly minor faults SAT 22 JUN 2019, X2, 1 NIGHT, BILLY JOEL We were staying for just one night, for a stopover for a BILLY JOEL concert at WEMBLEY STADIUM. 2-3 years ago, I used the Holiday Inn, but that was so dated, unclean, awful... so this time opted for a SUITE at the NOVOTEL, booked 9 months in advance. We arrived by CAR, which is an issue in itself, as the main entrance is on a pedestrian precinct, so by CAR there is nothing to say that you have arrived at the right place, aside from a small discrete "NOVOTEL private parking" sign at the entrance to an underground car park - SIGNAGE needs to be improved! Parked up, near lift access, job done. Parking is £15, which is actually VERY good for the area! Check-in was painless, polite staff etc. Foyer is very basic, with a cafe rather than a restaurant, and basic bar/cafe seating. Suite was fine - spacious lounge with sofa bed, kitchen with breakfast bar and stools, decent size bedroom, en-suite bathroom. BED was rather soft and bouncy for our liking, but slept okay. SHOWER-over-bath was poorly thought out - shower hose too short for shower to go to max height - as required for ME, at 6'1". FRIDGE in kitchen was hanging out of the cupboard - poorly installed. NET curtain in lounge was too narrow for the window. CURTAIN in lounge was hanging off the track at one end. STOOLS at breakfast bar were TOO HIGH to sit at bar. TV in bedroom was pixellated. TV in lounge was far worse, completely dropping out of reception most of the time. Lots of silly little mistakes, really. We pre-ordered breakfast in-room for 0900 on SUnday, but phoned at 0930 as nothing arrived. NO TRACE of our order, despite hand-delivering it to bar/restaurant staff on the Sat PM. Instead, the bar/restaurant manager personally delivered a full replacement GRATIS at 10:00. FAB breakfast!!! Full cold/buffet option, PLUS "full English", x2, on 2 huge trays. JOB DONE!!! Normally that would have been £21.95 each, and even at that price, it would have been a BARGAIN!!! All in all, great location, 5 minute walk from the Stadium, decent SUITE, but lots of silly little errors. Staff were ALL very friendly and helpful throughout, which is far better than most hotels I have used in London. Bar/restaurant area could do with being a bit better quality, but I guess they've chosen their clientele level. Suite needs a bit of QA/maintenance to resolve silly errors/faults.
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Obviously it's in the perfect place for an overnight stay for Wembley Stadium or Arena. Wheeling distance from either venue, plus the shopping and dining areas. Price was a little steep, but supply and demand and all that I suppose. The hotel was clean and well organised. Unfortunately parking is very limited so there was no parking available for us in the main car park (note there is a height restriction of 2.05m in their underground car park for any WAV users out there. There was a privately run surface car park literally next door in North End Road. They charged £35 for one night or £60 for two nights There is step free access back from the car park to the hotel via normal pathways etc. Could see the car from the bedroom window, we stayed in 201. The lift isn't overly spacious but not narrow either. Took the wheelchair plus 4 standing. The room was clean and comfortable. Enough room to get the wheelchair around no problem. The bathroom was spacious enough, with a low sink with space underneath for knees when in the wheelchair. Roll in shower area with grab rails. Low toilet with grab rails. Double bed was around standard height, and we used a s slideboard to transfer from wheelchair to bed and back again. The hanging rail had that nice pull down arm arrangement you see, so making it accessible from the wheelchair seated position. Good breakfast selection and despite it being busy the staff managed to accommodate my wife in her wheelchair no problem. They also kindly let us back in after we had checked out to recharge her wheelchair in the foyer area for an hour later in the day. We would definitely stay again, but try and book it more advance to get the price down.
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My partner and I stayed here for one night prior to The Eagles concert and it was ideal. Parking was under the hotel and £15 for 24 hours, there were plenty of free spaces when we arrived at 2pm but I would imagine it gets busy later on in the afternoon. The room was spacious and overlooked the pedestrianised area leading to Wembley Stadium, we could see Wembley Arch from the window. Staff were friendly and helpful and there was good security. The drinks from the bar weren't cheap but that's only to be expected from a hotel in such a prime location. Plenty of places to eat and drink just a couple of minutes walk away, Boxpark just diagonally opposite the hotel was full of different food stands. Wembley Stadium was under 10 minutes walk away. I would definitely stay here again and can recommend highly.
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Second visit to this hotel. The location is great for concerts at Wembley. The hotel is comfortable and modern, staff couldn't be more helpful. Only negative, as in my previous review, is the glass bathroom doors and the lack of privacy because of these. Wohld be five stars if not for these.
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We had been to Wembley on the Friday to see bob jovi but stayed near kings x as we couldn’t get in the Novotel for 2 nights we decided to do some sight seeing before heading to the Novotel for the billy Joel concert We arrived at the hotel at 17:30 the checking in time was 2 o’clock we were really tired at this time only to be told our room was not ready we waited for the young girl to sort it out but was asked to move away from the desk which we did she carried on serving by this time I had had enough I approached the desk and before I could say anything she handed us the key she also gave us both a drink voucher for the bar she was quite pleasant Before the concert we went for our complimentary drink we checked the voucher it had no restrictions listed so was asked for a beer and a gin and tonic the girl at the bar said I couldn’t have a gin only house wine as she had started to pour out the gin I said I would have a glass of rose she huffed and through the glass of wine at me I asked for ice she through that in so hard that the drink splashed all over a very rude member of staff On our return from the concert we approached the desk the same girl was on we asked if we could order room service she had no idea what we was talking about and said she doesn’t deal with it go to the restaurant to ask but it was closed in the room we found a menu for room service so we managed to order 2 pizzas we even had to pay for the water there was no complimentary water in the room at all the pizzas was over done and not very nice at all the only thing this hotel has got going for it is the location it was excellent when coming out of a concert been able to avoid the sea of people leaving the concert but at £329 a night it is definitely not worth the money very disappointed the hotel should be able to cope with the volume of people when an event is on they were not prepared at all rude staff that don’t know what they are doing will not stay here again
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Response from NovotelWembley, Guest Relations Manager at Novotel London Wembley
Responded yesterday
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel London Wembley. I am pleased to hear that your overall experience in Novotel London Wembley was good. It is our biggest reward. Also, thank you for sharing with us your concerns. Please accept my sincere apologies for any inconvenience caused. I can ensure you that your feedback has been passed to our management in order to prevent future occurrence. We very much appreciate your feedback and hope to see you again soon. Best Regards Cristina
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PRICE RANGE
$90 - $318 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandWembley
NUMBER OF ROOMS
235
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