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Sofitel London Heathrow

Certificate of Excellence
GreenLeadersSilver level
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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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8,478 Reviews from our TripAdvisor Community

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Showing 8,135: English reviews
Melbourne, Australia
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 29, 2015 via mobile

My husband and I recently stayed at this great airport hotel. We booked a Club executive room. The room was very well appointed, very clean and absolutely soundproof. The bed was extremely comfortable. We used the Club Lounge for pre dinner drinks and canapés before our dinner at one of their restaurants, Vivre, where we enjoyed our dinner served by... More 

Helpful?
5 Thank Yveline Q
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am glad to read that your stay at the Sofitel London Heathrow met your expectations and that you enjoyed the quality of your Luxury Room offering access to our Executive Club Millesime where you enjoyed the quality of the food served. I... More 

United States
Level Contributor
53 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed June 29, 2015

We have stayed at this lovely hotel several times - before and after travelling to the US. It is a very peaceful and calming hotel. The service and attention to detail throughout is wonderful. The restaurant underwent a transformation and it's brighter and more spacious than before. The wait staff were very kind and accommodating.

Helpful?
5 Thank JWJForever
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read such great comment and it is a delight to learn that you were satisfied by the hotel atmosphere that you found it to be peaceful and calming and by the attitude of our ambassadors who made your... More 

Oxford, United Kingdom
Level Contributor
106 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed June 29, 2015 via mobile

I booked this hotel because it is just a short walk to terminal 5 and because I thought a bit of 5 star luxury would make a good start to our holiday. The good points: doorman friendly and helpful; room a good size and clean. The bad points: receptionist cold and unwelcoming; hospitality offerings in the room very poor (have... More 

Helpful?
1 Thank Julia E
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. First and foremost please accept my sincere apologies as I was disappointed to read about your experience on your last visit. We strive to deliver a high level of service throughout all our outlets and do our utmost to provide a luxury experience... More 

Warsaw, Poland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 29, 2015

I had a conference in this hotel and I have to admit that the level of service is very high. Very nice hotel , great location. Staff firendly. Rooms are very spaciuos. Breakfast are really nice with this french touch! I really enjoy staying in this Sofitel Hotel. Life is magnifique!

Helpful?
3 Thank Michal K
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. We consider our staff to be one of our biggest assets and they always strive to provide an excellent service to our guests. I am glad to learn that you found all our ambassadors to be very professional throughout your stay with us.... More 

Toulouse, France
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 29, 2015

A perfect location for flying in and out of London Heathrow Terminal Five. The staff are extremely helpful. Both restaurants have extensive menus and the bars serve a wide range of cocktails. I will be returning.

Review collected in partnership with Sofitel.com

Helpful?
2 Thank erichumphrey
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. Terminal 5 is only minutes away from the hotel as we are directly linked to Heathrow Airport via an undercovered walkway, which makes our location very convenient. I am pleased to learn that you found our ambassadors to be helpful and friendly and... More 

Austin, Texas
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 28, 2015

I love to stay at the Sofitel before returning home to the US. The hotel is so lovely, and comfortable, and I felt safe and pampered. Recently, I visited the spa and had a lovely massage. The staff was very helpful when I had a medical situation. I ate a beautiful "light breakfast" in the bar/restaurant before I went into... More 

Helpful?
3 Thank AnnMarie O
Dallas, TX
Level Contributor
149 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 stars Reviewed June 28, 2015

Located in T5 the hotel is a great option for an overnight connection with an early departure. Beds are large and comfortable. The TV has quite a few English options and the bathrooms have American style showers. Toiletries include shampoo, conditioner, shower gel and lotion. A little pricey but you are paying for convenience and location.

Helpful?
3 Thank AAS
Phoenix, Arizona
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 28, 2015

I always stay at Heathrow's Terminal 5 Sofitel on long trips from Arizona to Dubai. It's peaceful atmosphere soothes all the senses: familiar scent, zen garden with burbling water, food to please all tastes - including the amazing breakfast buffet, wonderfully comfortable beds, bathtub and separate shower, a bank of outlets for different voltages / HDMI / usb connections, pretty... More 

Review collected in partnership with this hotel

Helpful?
4 Thank Marian K
Boise
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 28, 2015

This is a great hotel if you need to be near or at Heathrow airport. Its very easy to get too, very nice and accommodating staff. The rooms are very clean, nice and quite. the gym was also very nice, a bit small but nice. I only ordered room service, ordered a hamburger, not as good as in US but... More 

Helpful?
2 Thank RandyWerneth
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian, Gluten Free
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Location: United Kingdom > England > Greater London > Hounslow
Price Range: $167 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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