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Sofitel London Heathrow

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Sofitel London Heathrow
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10,181 Reviews from our TripAdvisor Community

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Showing 9,788: English reviews
Malmo, Sweden
Reviewed April 12, 2016

A great location, easy access. It’s right on Terminal 5. Nice and clean rooms and a great breakfast. Great restaurant with very service minded staff. It’s not the cheapest hotel I have stayed in. I’ll be back.

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Helpful?
2Thank Sonny W
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Sonny W, Thank you for taking the time to review our hotel following your recent stay with us. I am glad to read that you enjoyed the convenience of our location, being directly connected to Terminal 5 via a covered walkway. It is also good to know that you were pleased by the quality of your bedroom which you...

Los Angeles
Reviewed April 12, 2016

I've stayed a few times at the Hilton T2 Heathrow, but I was flying in and out of T5 this time, so I decided to give the Sofitel a try. Normally it is far more expensive than the Hilton (in my experience), but I managed to score a deal. I was arriving to LHR late and leaving early, so I...

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Helpful?
1Thank dyrewolf
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear dyrewolf, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you had a great experience at the Sofitel London Heathrow and that you enjoyed the convenience of our location as we are directly connected to Heathrow Terminal 5 via a covered walkway. I am also pleased...

Uxbridge, United Kingdom
Reviewed April 12, 2016

Telephoned at short notice and booked in for afternoon tea. We were made to feel very welcome and Nilango had a very good knowledge of the menu including the variety of teas on offer. He was very attentive but not in our faces which was lovely. The food was very tasty and tea free flowing. The atmosphere was very comfortable...

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Helpful?
2Thank Michelle G
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Michelle G, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and I am pleased to know that you enjoyed your afternoon tea experience especially the attentive service delivered by our ambassador Nilanga who made you feel welcome. Thank you for recommending us. We...

Cascais, Portugal
Reviewed April 12, 2016

We spent two nights in the Sofitel recently to attend a trade show in-house. As usual the room was comfortable and totally sound-proof even though we could watch the planes take off. The breakfasts, which if not included are charged at £15, are excellent - full English, continental or Asian choices and freshly cooked pancakes. The coffee machine leaves a...

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Helpful?
3Thank LeoJoan
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear LeoJoan, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to learn that you were satisfied with your breakfast experience which you found to be excellent with fresh selections of foods and the service delivered by our ambassadors Julien and Constantin to be excellent. However I am disappointed to...

Jerusalem, Israel
Reviewed April 12, 2016

I LOVE this hotel for flying into and out of LHR if I have an early arrival or a late departure. But the hotel is welcoming (though at first a bit maze-like ), the staff are almost uniformly superb and helpful, and the room service top rate.

Review collected in partnership with this hotel
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2Thank BunclodySenator
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear BunclodySenator, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and I am pleased to know that you particularly enjoyed the service delivered by our ambassadors throughout your stay. We consider our staff to be one of our biggest assets as they always strive...

London, United Kingdom
Reviewed April 12, 2016

Stayed as a solo traveler before a flight from T5. On check in the staff were entirely courteous, and professional. It adjoins directly to T5 via a walkway which is very helpful and means no bus is involved. My room was spacious and well furnished, and the bathroom was equally so. I hate in on of the restaurants and enjoyed...

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Helpful?
2Thank Alex B
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Alex B, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you had a great experience at the Sofitel London Heathrow and that we met all your expectations, from the courteous and professional ambassadors to the quality of our rooms which you found to be well...

Reviewed April 11, 2016

The staff were exceptional and very helpful. Also the decor was excellent and I enjoyed my stay. We eat in the restaurant and had a really nice meal and breakfast was first class. There was nothing to complain about.

Review collected in partnership with this hotel
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3Thank Francine P
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Francine P Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that you enjoyed many aspects of your stay, from the exceptional service delivered by our Ambassadors, to the great dinner and breakfast experiences you had in our restaurants. We greatly appreciate your feedback and it...

Dallas, Texas
Reviewed April 11, 2016

The hotel was good, but awkward to get to, and it would have been good if the bar was open all day! The restaurant was good, but I would like to have seen some rotation night by night. Room was excellent.

Review collected in partnership with this hotel
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1Thank tfazack
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear tfazack Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you enjoyed the excellent quality of your bedroom, as well as you were pleased by the quality of the food offered in our Food and Beverages outlets . Thank you for your feedback, we hope to...

Oulton Broad, United Kingdom
Reviewed April 11, 2016

This was the second time we have stayed at the hotel in the last 6 months. This time we used the parking at the hotel as well for 24 nights. Based on the fact that we found the hotel very good last time this is what made us stay again. Checking in was very good and we were asked if...

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Helpful?
3Thank RogerLowestoft
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear RogerLowestoft Thank you for taking the time to review our hotel following your recent stay with us. It was good to welcome you back and I am pleased to read that you enjoyed your upgraded as well you enjoyed the privileges of our Club Millesime, where you found the variety of evening canapés and drinks to be excellent and...

Abu Dhabi, United Arab Emirates
Reviewed April 11, 2016

logical choice for comfort, airport access with the addition of that Sofitel luxury. We choose to stay at the Sofitel on each family trip back to the UK. Its the logical choice for the night before for the added luxury Sofitel brings, the service, the club lounge and the amenities.

Review collected in partnership with this hotel
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2Thank D W
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear D W Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to know that you enjoyed the convenience of our location, being directly connected to Terminal 5 via a covered walkway. I am also thrilled to read that the service delivered by our Ambassadors and the quality of our...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Location: United Kingdom > England > Greater London > Hounslow
Price Range: $167 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travelers have asked, with answers from Sofitel London Heathrow staff and other travelers.
120 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had a deluxe Jr. Suite and if was great.”
 of 5 bubbles hillarym523, 2 days ago | Read review
“Not sure - every room we have had has been excellent.”
 of 5 bubbles AviatorHouston_UK, 2 days ago | Read review
“Big enough. Good spacious Bathroom but shower area is too small.”
 of 5 bubbles roberto_duha66, 3 days ago | Read review
“check with reception if the room is internal”
 of 5 bubbles ali1965, 5 days ago | Read review
“Massive hotel so do some research online .”
 of 5 bubbles jaredg286, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question