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Sofitel London Heathrow

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Sofitel London Heathrow
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9,035 Reviews from our TripAdvisor Community

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Showing 8,678: English reviews
Wolverhampton, United Kingdom
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed October 12, 2015

Were here for one night before travelling abroad from Heathrow. We requested a room on the upper floor and this was was very quiet and very comfortable. It was the end of August and a bank holiday and for some reason the one restaurant and champagne bar was closed. This left the one restaurant and bar which was fairly busy.... More 

Review collected in partnership with this hotel

Helpful?
2 Thank David B
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review following your recent stay with us, I am glad to read that you had the upper floor room as you had requested which was very quiet and comfortable. However I am sorry that you found our Vivre restaurant and sphere bar busy as it was a bank holiday.... More 

Derby, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 11, 2015

Stayed at Sofitel Heathrow 2nd and 10th October. We had a superior and deluxe room (Club access). Excellent hotel and facilities. Very convenient for flights to/from Terminal 5 although there it is a good walk from arrivals and abit longer if on Heathrow Express. Definitely the place to stay for comfort. Staff friendly and efficient.

Helpful?
2 Thank lionlynn45
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that you found all our ambassadors to be friendly and efficient throughout your stay with us and that you found your bedroom, especially our Sofitel “My Bed” to be most comfortable. I would like to thank you... More 

Moorpark, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 11, 2015

The best customer service of any hotel that I have ever stayed in Europe. The decor, restaurants and high end spa makes you forget this is at Heathrow Airport. It stands up well against any luxury hotel in Europe. THe customer service is truly what sets this hotel apart. The staff was attentive to every detail, even helping me find... More 

Helpful?
2 Thank Hems759
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. Such great comments are a delight to read and I am glad to know that you enjoyed the decor of our Restaurant and Spa as well as the convenience of our location being directly connected to Terminal 5. We consider our staff to... More 

austin, TX
Level Contributor
107 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed October 11, 2015

Have stayed here several times as an overnight at Heathrow. Directly connected to Terminal 5, can easily walk with wheeled bags or a cart. Extremely well sound proofed. First class services. Good restaurants. Very comfortable rooms. A little pricy.

Helpful?
1 Thank Metldr
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that your stay at the Sofitel London Heathrow met all your expectations and that you found our Ambassadors to be friendly and efficient. I appreciate your feedback and we look forward to welcoming you back in... More 

Uckfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 11, 2015

A fabulous hotel. We got upgraded when we arrived as we were customer of the day! We had a TV in our bathroom and a free breakfast. All staff very pleasant. A good start to our wonderful holiday. Parked car there too which was very safe.

Review collected in partnership with this hotel

Helpful?
2 Thank Sally B
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. It is a pleasure to read that you found our bedrooms to be lovely and of a good size especially our Sofitel “My Bed”. and that you were impressed by our flat screen TV. It is always good to receive such positive comments... More 

Southampton, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 11, 2015

The Sofitel Heathrow is a great place to start your holiday if you are flying out of T5 Heathrow. Its a short walk to departures. The rooms are very well appointed and very comfortable. Its the only way to start a holiday.

Helpful?
1 Thank Cathy2009W
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is good to read that your stay at the Sofitel London Heathrow met all your expectations and that you particularly enjoyed our Sofitel “My Bed”. I would like to thank you for your kind feedback and recommendation; we hope to welcome... More 

Salisbury, United Kingdom
Level Contributor
64 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed October 11, 2015

Everything is easy - this hotel has thought everything through for the traveller to and from Terminal 5. Staff are great and helpful, the hotel runs very smoothly and is a calm and spacious place to stay.

Review collected in partnership with this hotel

Helpful?
1 Thank travelinglight2013
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community, It is good to know that you enjoyed the hotel’s location, being directly connected to Heathrow Terminal 5 as well as you enjoyed the quality of your bedroom to be modern and spacious. I would like to thank you for your kind feedback... More 

Merthyr Tydfil County, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 10, 2015

First class hotel. Very friendly and welcoming staff, extremely comfortable rooms and so very convenient for Terminal 5. Underground parking ensures safety of your vehicle. This is my third visit to this hotel.

Review collected in partnership with this hotel

Helpful?
3 Thank Andrea H
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. It was a pleasure to welcome you back and I am pleased to read that you had a great stay once again. I am glad to learn that you always find all our ambassadors to be very professional throughout your stays with us.... More 

Poole, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 10, 2015

Extremely easy and convenient for Heathrow T5 with just a 5 minute walk to departures; hotel parking option very simple and efficient. Staff very helpful and facilities excellent. Provides luxury accommodation for a relaxing start to your trip at a premium price.

Review collected in partnership with this hotel

Helpful?
2 Thank ruthh245
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to know that your stay at the Sofitel London Heathrow met all your expectations and that you enjoyed the hotel’s location, being directly connected to Heathrow Terminal 5 via a covered walkway, as well as the convenience of... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Location: United Kingdom > England > Greater London > Hounslow
Price Range: $171 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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