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Sofitel London Heathrow

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9,569 Reviews from our TripAdvisor Community

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Showing 9,191: English reviews
Aberdeen, United Kingdom
Reviewed February 16, 2016

Stayed here before holiday and after holiday - after holiday took a day bed room - just the ticket as you can relax and not worry about your longhaul flight coming in late and you miss your connection back to in our case Scotland.

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Helpful?
1Thank McKay201
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that your experience at the Sofitel London Heathrow met all your expectations and that you enjoyed the convenience of our location, being directly connected to Terminal 5 via a covered walkway. Thank you again for choosing the...

Manama, Bahrain
Reviewed February 16, 2016

We had landed early but Iwona on reception gave us the perfect start by ensuring we could check in early. A nice start as we had a couple of meetings in London which gave us chance to shower and change. The staff member in the executive lounge, Marjaun, was brilliant, he even went to the trouble of showing us where...

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Helpful?
1Thank Stul56
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that your overall experience at the Sofitel London Heathrow met all your expectations. We consider our staff to be one of our biggest assets as they always strive to provide an excellent service to our guests,...

Prague, Czech Republic
Reviewed February 16, 2016

I was very satisfied with my stay, the hotel is conveniently located at the Heathrow airport, staff is friendly, room is nice, meal I had was very good. I would definitely recommend the hotel for a business stay.

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Helpful?
2Thank radekd316
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is pleasure to read that you enjoyed many aspects of your stay, from the friendly service delivered by our Ambassadors to the quality of your bedroom. I am also glad to know that you had a great experience in our Food...

Sentosa Island, Singapore
Reviewed February 16, 2016

Loved this hotel and it exceeded my expectations. So convenient as we were flying in from Rome and flying out the next morning to Singapore. They have a very nice club lounge if you book a room that has access to this. Extremely good service in this lounge and great nibbles. The rooms were well designed and very clean. I...

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Helpful?
1Thank Jay C
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that your stay at the Sofitel London Heathrow met once again all your expectations and that you were particularly satisfied by the service provided by our Ambassadors. It is also good to know that you had...

cwmbran
Reviewed February 16, 2016

Travelling out to Australia we stayed at this hotel as it seemed to be the most convenient to the terminals. How right we were..from check in to departing the attention to detail by the staff was first class ......the only downside was the lack of tea/coffee in the room. Overall though you could not wish for anything better...

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Helpful?
1Thank bazzaCwmbran
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that your stay at the Sofitel London Heathrow met all your expectations and that you enjoyed the attentive and professional service delivered by our Ambassadors. Our location is indeed very convenient, being directly connected to Terminal...

scotland
Reviewed February 16, 2016 via mobile

My wife and I had an overnight stay at the Sofitel before catching a flight to Atlanta. The staff as usual made us feel very welcome, I would like to especially mention Francisco at the front desk and Sonia in the club lounge. Thanks again for a lovely stay Colin

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Helpful?
1Thank james040
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. We consider our staff to be one of our biggest assets as they always strive to provide an excellent service to our guests and I am glad to learn that you found our ambassadors Sonia and Francisco to be particularly attentive throughout...

New York City
Reviewed February 16, 2016

Spend 4 days at Sofitel facilitating a workshop and all around it was terrific. The hotel is very nice and modern, and the service is outstanding. The staff are very helpful and the restaurant is delicious, with great warm waiters. Thank you for a wonderful stay!

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Helpful?
2Thank viajayvive
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you had a great stay at the Sofitel London Heathrow. It is also good to that you were extremely pleased by your dinner experience where you found the quality of the food offered and the service...

Newtownards, United Kingdom
Reviewed February 16, 2016 via mobile

Lovely rooms. Excellent hotel. I've stayed at the Gatwick Sofitel and the one in Rome. They have all been up to an excellent standard and are worth the money. We are in the restaurant one night and the food was superb. I would highly recommend.

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Helpful?
1Thank Tootser12
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. It is a pleasure to read that your overall stay met all your expectations, from the quality of your bedroom to the superb dinner experience you had in our restaurant. I appreciate your kind feedback, and we look forward to welcoming you...

Northamptonshire, United Kingdom
Reviewed February 16, 2016

Very luxurious and comfortable, just what I needed before my 12hr flight the next morning! I would totally stay again for longer to experience their spa facilities. I did a walk-in check-in and it was very fast and so was the check-out! Quite pricey but definitely get your moneys worth and the arrivals is only a 5 minute walk!

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Helpful?
2Thank aziza_lavender
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and I am glad to know that you found the hotel to be most comfortable and luxurious. It is also good to read that your check-in and check-out experience met all your expectations. I...

Durham, United Kingdom
Reviewed February 16, 2016

Fantastic Service from all the staff, great rooms and brilliant beds - just what you need late a night after a long and bumpy flight. Complimentary upgrade to a suite was superb, its just a shame we couldn't stay longer to enjoy it more - Thank You

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1Thank peterhunter2013
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that your stay at the Sofitel London Heathrow met all your expectations and that you enjoyed the quality of your upgraded bedroom. It is also good to know that you were pleased by the excellent service delivered...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Location: United Kingdom > England > Greater London > Hounslow
Price Range: $158 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travelers have asked, with answers from Sofitel London Heathrow staff and other travelers.
106 questions
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over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Comfort and Convenience Great way to Start or End your Holiday”
 of 5 bubbles WyndMills, 3 days ago | Read review
“Better amentities in the room.”
 of 5 bubbles 622blairl, 4 days ago | Read review
“No tips to give”
 of 5 bubbles 646tedw, 4 days ago | Read review
“They are all good. ”
 of 5 bubbles Miamiusa1, 6 days ago | Read review
“There are no views”
 of 5 bubbles ianmaggs, 6 days ago | Read review
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