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Sofitel London Heathrow

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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1 room 1 adult
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Sofitel London Heathrow
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7,260 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel London Heathrow
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singapore
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed March 2, 2015

I have low expectations of transit hotels and this one was exceptional. Great value when you book early and I was genuinely taken back at how good the basic room was. Lots of space for that essential pack/unpack, the room had everything you needed. Soundproof worked (heard no planes), staff were great. The only phaff is the up/down walk from... More 

Helpful?
4 Thank mulika01
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us, I am delighted to read that your hotel experience at the Sofitel London Heathrow exceeded your expectations. I am glad to know that you were satisfied by the quality of your bedroom that you found to be comfortable and quiet, thanks to... More 

Bath
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 2, 2015 via mobile

We were blown away to start our trip so positively. We stay in hundreds of 4&5* hotels and this would be very difficult to beat for GENUINE lovely service and hospitable staff. The food was incredible (tasting menu) and the suite was absolutely lovely (and pretty child safe). Overall, without doubt a 10/10 for the very reasonable price.

Helpful?
2 Thank Euro-traveller-Spain
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community, It gives me pleasure to read such a nice feedback, I am glad to know that your stay at the Sofitel London Heathrow exceeded your expectations. It is good to know that you were satisfied by the comfort of your suite and by... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 2, 2015 via mobile

Upon my arrival I was greeted by friendly and very helpful staff I would recommend this hotel to anyone was staying in The hotel the restaurants were excellent the food absolutely deliciousThe checking in and checking out service is quick and brilliant

Helpful?
2 Thank Pange123
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that your experience at check-in and check-out exceeded your expectations and you found the reception staff to be friendly and helpful. I am also thrilled to learn that you enjoyed the quality of the food provided in... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 2, 2015 via mobile

We had a last minute, one night stay for a family of 5 with 2 adjoining rooms. Wonderful modern, luxurious rooms& bathrooms, extremely comfortable beds. There was an enormous variety of delicious food at breakfast. All staff we met in the hotel were friendly & professional. Must mention our waitress Urmila at breakfast. She was ever so helpful & friendly... More 

Helpful?
2 Thank Lwilletts
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to learn that you found the bedroom and bathroom to be modern and luxuries as well as ‘Sofitel Mybed’ which you found to be most comfortable. I am also delighted to read that you enjoyed the variety of delicious... More 

Level Contributor
162 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed March 2, 2015 via mobile

Checked in last night with a friend before an early morning flight to the states. Walking access to & from T5 made this the natural choice. The room was on the ground floor with the main road just outside, however, didn't hear a thing so the soundproofing was working fine! The room itself was spacious with a decent sized bathroom.... More 

Helpful?
1 Thank Danooo73
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community, It is good to read that you enjoyed the convenience of Terminal 5 being only minutes away from the hotel as we are directly linked to Heathrow Airport via an undercovered walkway. I am delighted to read that your stay with us at... More 

London, United Kingdom
Level Contributor
176 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed March 1, 2015

I stayed here unexpectedly (cancelled flight) - a lovely hotel, much more than one would expect at an airport. - common rooms: beautifully decorated and lots of space. The hotel is low level (3 levels), thus long and spread out. Very airy. Bars were nice. Nice touch. Several lifts - room: better than expected and very nice. Spacious, lots of... More 

Helpful?
1 Thank SaintmarkLondon
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us, I am glad to read that your experience at the Sofitel London Heathrow met all your expectations and you consider us to be a lovely hotel. It is also good to know that you enjoyed the variety and quality of the food... More 

Amsterdam, The Netherlands
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 1, 2015

It's very nice hotel the stuff of the reception they was very helpful thanks to Mrs. Sophia and rest of them they help me very good, also the club lounge staff was very kind and helpful I will go again this Hotel

Helpful?
2 Thank Tinai1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us, We consider our staff to be one of our biggest assets and they always strive to provide an excellent service to our guests. I am thrilled to learn that you found all our ambassadors to be kind and helpful throughout your stay... More 

Murren, Switzerland
Level Contributor
157 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed March 1, 2015

Arrived on a late flight, slept the night and flew off the next day, exactly what it says on the tin. I arrived at 2100 and the hotel seemed to be in the dark. Staff were friendly, comfortable room and very good bed. Had a large glass of wine and the nachos for £20. the best bit is getting up... More 

Helpful?
2 Thank weemacs
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us, It gives me pleasure to read that you had a relaxing overnight hotel experience at the Sofitel London Heathrow between flights. We consider our staff to be one of our biggest assets and they always strive to provide an excellent service to... More 

Rio de Janeiro, RJ
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed March 1, 2015

The only reason why you'll propably stay at this hotel is because you HAVE to. Duo to a Lay Over or a flight delay. It is expensive for an airport hotel. But you are 05 min away from the Check in counters. The rooms are good, bathroom OK, bathroom amenities are no good.

Helpful?
1 Thank Leo D
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us, I am delighted to read that you enjoyed your stay at the Sofitel London Heathrow despite your flight disruptions. It gives me pleasure to know that the convenience of our location met your expectations, as well as the quality of your bedroom.... More 

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