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Sofitel London Heathrow

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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8,473 Reviews from our TripAdvisor Community

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Showing 8,130: English reviews
switzerland
Level Contributor
73 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed September 16, 2015

Having stayed at this hotel over period of the past 4 years, I am very sad to say that this hotel has lost its flare, quality and finesse so here are my points below: - Ordered afternoon tea in the main cafe but the sandwiches did not come up to my expectations, Whilst the employee serving us tried his best... More 

Helpful?
1 Thank swissinfo
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. It was good to welcome you back; however I am disappointed to read about your most recent visit with us did not meet your expectation. As Trip Advisor is totally anonymous, may I request you to contact our Front of House Manager Vikramjit... More 

Houston, Texas
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed September 16, 2015

It is by far the best airport hotel in UK (and in fact it might be in Europe). It is the only one pretty much immediately connected to a terminal at the moment in Heathrow. Rooms are great with very good bed and pillows which you will not easily get even in luxury hotels inside London. No noise whatsoever inside,... More 

Helpful?
Thank Bogazli
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are always a delight to read and I am glad to know that you were pleased by the quality of our bedrooms soundproofing and that you enjoyed our Sofitel “My Bed” which you found to be most comfortable. I... More 

Jersey, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 16, 2015

My partner and I chose to stay at Sofitel prior to our early departure from Terminal 4 the following day and have to say the whole experience surpassed our expectations. This was booked for us as a gift and upon arrival there were none of the rooms we had booked available and so we were given a complimentary upgrade. The... More 

Helpful?
2 Thank Charlotte R
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to learn that you enjoyed many aspects of your stay, right from your arrival experience where the front desk ambassadors demonstrated a friendly and efficient level of service and your bedroom which you found to be very spacious and comfortable... More 

Bristol, United Kingdom
Level Contributor
232 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
5 of 5 stars Reviewed September 16, 2015

What can I say about the Sofitel at Terminal 5 Heathrow, not a bad word that's for sure! From walking through the entrance into reception you are transported into a hotel offering an instant feeling of peace and tranquility and the warmest of welcomes awaits at reception by its gracious, super efficient, friendly and warm staff. Free wifi throughout most... More 

Helpful?
3 Thank Cazz111_12
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that your overall experience at the Sofitel London Heathrow met your expectation, that you particularly found your dining experience in our Vivre Restaurant to be excellent where you enjoyed offering fantastic food offerings, good waiting staff, and... More 

Bath, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 15, 2015

This is the first time we have stayed at the Heathrow Sofitel. We have stayed at many other Heathrow hotels. The Sofitel is really very,very good. The location is perfect - walk to T5. The rooms are very comfortable and have everything you need for a quiet night's sleep. The restaurant was good but expensive. We would definitely stay here... More 

Helpful?
1 Thank Lesley040
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you enjoyed your stay at the Sofitel London Heathrow and that you found your bedroom to be most comfortable, allowing you a great night’s sleep. I am also glad to know that you found our location to... More 

Boston, Massachusetts
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed September 15, 2015 via mobile

I used the Sofitel as a base for a couple days while I flew to Ireland and Paris. The room was very clean and somewhat spacious for an airport hotel. The only downside was the wireless was spotty and check-in can take a bit during high volume times. But you can't beat the 2 minute walk from T5 to reception... More 

Helpful?
1 Thank NorthbridgeRich
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you enjoyed the quality of your bedroom that you found to be very clean and spacious, as well as you found our location to be most convenient being directly connected to Terminal 5 via an undercover... More 

Orpington, United Kingdom
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed September 15, 2015

You can't get a better located hotel for a flight leaving from T5 Heathrow. It is literally a 5/10 mins walk along an internal walkway to T5 departures. If you are arriving by tube, as I did, go to the arrivals area to find the signposts (there are none in departures - I guess they assume you don't need a... More 

Review collected in partnership with this hotel

Helpful?
Thank Mags121
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. It is good to read that your stay at the Sofitel London Heathrow met all your expectations and you were pleased by your check-out experience where you found our Ambassador to be welcoming and quick. However, I am disappointed to learn that your... More 

Peterborough, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 15, 2015

The hotel is already better than most airport hotels but recently is communications let it down somewhat. Having tried numerous times to book a table for two and despite assurances it had been booked it wasn't. Normally this would be just an irritation but as it was a surprise meal on the night of our wedding anniversary (45 years) it... More 

Helpful?
Thank colin w
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am disappointed to read the challenges you experienced with your restaurant booking during your last visit with us, and I can assure you that you did not receive our usual standards of service. However I am glad to hear that our... More 

Falmouth, United Kingdom
Level Contributor
190 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed September 15, 2015

On a 3 day visit to London we stayed (yet again) at the Sofitel Heathrow. We have used this hotel previously when exiting the UK from T5 but also when we have a break in London. The hotel is in an excellent location, its modern, clean, tidy, and the rooms and housekeeping are excellent. Its attached to Terminal 5 making... More 

Helpful?
Thank Tresc0
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. It was good to welcome you back and I am pleased to know that your stay at the Sofitel London Heathrow exceeded your expectations once again and that you enjoyed the hotel’s location, being directly connected to Heathrow Terminal 5 via an undercovered... More 

Bristol, United Kingdom
1 review
5 of 5 stars Reviewed September 15, 2015

Lovely hotel, rooms are excellent, staff are friendly and courteous and the restaurant food was good value for money for hotel prices. The hotel is connected to Heathrow T5 so its the best choice for a BA flight, you can just fall out of bed in the morning. Only grumble would be the price, you definitely pay for the location... More 

Helpful?
Thank omega750
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are always a delight to read, I am thrilled to read that you were pleased with the quality of your bedroom as well as you were impressed with the friendly and courteous service delivered by our Ambassadors. I am... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian, Gluten Free
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Location: United Kingdom > England > Greater London > Hounslow
Price Range: $167 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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