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Sofitel London Heathrow

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9,566 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel London Heathrow
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Showing 9,188: English reviews
Reviewed 3 days ago NEWvia mobile

I love staying at this hotel! The staff are always out to please, the customer service is exceptional! Specifically Harris at reception! If you have any problems I recommend speaking to him. I stayed overnight as I had an interview in the morning, Harris kindly extended my check-out time so I could have plenty of time to make it back...

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Helpful?
1Thank Lara M
Belfast, United Kingdom
Reviewed 3 days ago NEW

My wife and I enjoyed our short stay at the Sofitel Heathrow. However, there is room for improvements, especially in the Millesime Lounge. The buffet breakfast is very limited and the "hot" food was cold. There was no one attending to the guests which meant tables were not being cleared and we had to sit at a small drinks table....

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Helpful?
1Thank Blair L
Sway, England, United Kingdom
Reviewed 3 days ago NEW

Highly recommend with professional team in both hotel reception restaurant where one felt that one was being looked after all the time We used the car parking package which provided good value for money

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Helpful?
1Thank Ted W
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Ted W, Thank you for taking the time to review our hotel following your recent stay with us. I am extremely pleased to read your positive and valuable feedback regarding your satisfaction with our facilities and Ambassadors which made you feel well looked after. Our hotel offers underground car parking and I am pleased to learn that you found...

Edinburgh, United Kingdom
Reviewed 3 days ago NEW

We always use the Sofitel when flying to or from Heathrow as it allows us much needed relaxation. Being able to access the hotel straight from T5 is a boon; no time consuming transits to inconvenient locations. Having excellent restaurants on site adds to the pleasure of a stay. Service is second to none from first to last.

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Helpful?
1Thank John C
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear John C, Thank you for taking the time to review our hotel following your recent stay with us. I am extremely pleased to read your positive and valuable feedback regarding our facilities. Our location is indeed very convenient as we are directly connected to Terminal 5 via a covered walkway. I am thrilled to read that you had an...

London, United Kingdom
Reviewed 3 days ago NEW

It was my first time at the hotel and thought it was too expensive for the room i got and has a funny experience with one of the staff when i asked for directions to the Spa and she just pointed without saying a word with a straight face. For the cost of the room - over £269 for an...

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Thank 589cynthia
Exmouth, United Kingdom
Reviewed 3 days ago NEW

After a fraught drive up the A303/M3/M25 to get to Heathrow the Sofitel is so calm and relaxing. Check in was breeze with friendly staff. Also had a very pleasant meal in the restaurant with good food and excellent service. It's always a pleasure staying there.

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Helpful?
2Thank Mike C
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Mike C, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that you found all our Ambassadors friendly and your check in experience a breeze. I am thrilled to read that you had an pleasant meal experience in our restaurant and it was delivered with excellent service....

Lichfield
Reviewed 3 days ago NEW

Another visit to this hotel, which we always choose when flying from Heathrow. Great place with attentive service and friendly staff....rooms are clean as always and the beds very comfy as always This hotel does not let you down and fits well with the brand standards which keep us loyal, food is excellent and for an airport hotel has a...

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Helpful?
1Thank Vic100Lichfield
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Vic100Lichfield, Thank you for taking the time to review our hotel following your recent stay with us. It is such a great pleasure to read such a wonderful review title. It was a pleasure to welcome you back and I am thrilled to read that you had another great stay at the Sofitel London Heathrow where the service delivered...

London
Reviewed 3 days ago NEW

This is a perfect for travelling if flying out early or landing late at night as it takes the stress out of flying. It's a great location for terminal 5, the staff are very friendly and the room is clean, spacious and comfortable.

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Helpful?
1Thank Helen L
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Helen L, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you had a good stay at Sofitel London Heathrow. Indeed, our location is excellent, connected to Terminal 5 via a covered walkway offering easy access to terminal 5. I am happy to read that you found...

Reviewed 3 days ago NEWvia mobile

From the greeting at the front door to the kind farewell the next morning, we couldn't have been happier with our stay at the Sofitel. The hotel is spacious and beautiful. The room was elegantly appointed with a very modern and very comfortable approach. We ate at the hotel restaurant for supper. My salmon and my wife's steak were both...

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Helpful?
1Thank John N
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear John N, Thank you for taking the time to review our hotel following your recent stay with us. I am so pleased to read that you had an outstanding stay at the Sofitel London Heathrow and you found our facilities to be spacious, beautiful and your room to be elegantly appointed with a modern and comfortable approach. I am...

Reviewed 4 days ago NEWvia mobile

A bit overpriced, especially room service at 40 quid for a nothing special burger and a small pizza but it is near Heathrow, clean and comfortable. Fish and chips last night in the restaurant was decent enough.

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Helpful?
1Thank mark i
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Location: United Kingdom > England > Greater London > Hounslow
Price Range: $158 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travelers have asked, with answers from Sofitel London Heathrow staff and other travelers.
106 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Comfort and Convenience Great way to Start or End your Holiday”
 of 5 bubbles WyndMills, 2 days ago | Read review
“Better amentities in the room.”
 of 5 bubbles 622blairl, 3 days ago | Read review
“No tips to give”
 of 5 bubbles 646tedw, 3 days ago | Read review
“They are all good. ”
 of 5 bubbles Miamiusa1, 5 days ago | Read review
“There are no views”
 of 5 bubbles ianmaggs, 5 days ago | Read review
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