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Sofitel London Heathrow

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9,040 Reviews from our TripAdvisor Community

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Showing 8,683: English reviews
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From the moment you arrive you are looked after in the best possible way, together with the best bed and room to give a really good nights sleep. Easy access to T5 through the ajoining walkway means no shuttle bus or taxi. Add in great food and its first class all the way.

Review collected in partnership with this hotel

Helpful?
1 Thank bowlfish300
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear bowlfish300, Thank you for taking the time to review our hotel following your recent stay with us. I am very pleased to read that your stay at the Sofitel London Heathrow was to your satisfaction and that our Ambassadors looked very well after you. It is also good to know that the convenience of our location met all your... More 

Wool, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Nice enough hotel and very handy if you're flying in or out of T5. However, £25 for a shot of Glenmorangie 18? £6.25 ish for tea for one? Ridiculous prices I'm afraid. I wasn't expecting it to be cheap by the way but seriously?? Having to pay I think £24 on top of the room charge for breakfast too is... More 

Helpful?
Thank al5694
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear al5694, Thank you for taking the time to review our hotel following your recent stay with us. It is good to know that you had a nice experience at the Sofitel London Heathrow and that you were particularly satisfied by the convenience of our location. However I am very disappointed to read that our prices did not meet your... More 

Brighton, United Kingdom
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is perfect. I have stayed here many times and look forward to it. The beds are extremely comfortable, the a/c is effective and silent, the housekeeping is excellent, soundproofing superb. Staff are courteous and very well trained. Food and beverage options are very good and varied. It's connected to T5 by a walkway (about ten minutes) The executive... More 

Helpful?
1 Thank skyfriendbrighton
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear skyfriendbrighton Thank you for taking the time to review our hotel following your recent stay with us. It is a delight to read such a positive and valuable feedback and It was a pleasure to welcome you back at the Sofitel London Heathrow. I am glad to know that you enjoyed the quality of your bedroom and especially our... More 

Washington DC, District of Columbia
Level Contributor
103 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great location. Easy walk to Terminal 5. Rooms were very comfortable. Breakfast buffet was varied, ample, and good. My one complaint is with an overly complex lighting system that was not intuitive to operate. But the low night light was a good feature. Be warned that parking is expensive. You can leave your car for 15 minutes to check in,... More 

Helpful?
1 Thank Ajaxtol
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Ajaxtol, Thank you for taking the time to review our hotel following your recent stay with us. It is good to know that you were pleased by many aspects of your stay, from the convenience of our location as we are directly connected to Terminal 5 via a covered walkway to the quality of your bedroom which you found... More 

Sheffield, United Kingdom
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was the first day of our honeymoon before flying from Heathrow, reception staff Rebecca was welcoming & friendly & kindly upgraded us to a suite to start our celebration. Suite was amazing, massive bed, 3 TVs, 2 bathrooms, free minibar drinks, extremely clean & plenty of room. The hotel itself is upper class & there were a lot of... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Amanda E
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Amanda E, Thank you for taking the time to review our hotel following your recent stay with us. Firstly congratulations on your Wedding! I am thrilled to read that you found our Ambassador Rebecca welcoming and were pleased with a suite upgrade, which you were impressed with our Sofitel “My Bed” and Suite amenities. It is good that you... More 

Texas
Level Contributor
104 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Excellent connection to Terminal 5. (Take the Heathrow Express to other terminals. Also convenient but takes longer. Allow 30 minutes.) Breakfast is very good, many choices. Again, it's pricey but convenience. The hotel is very hard to navigate. Our room was 23xx which is on the 3rd floor. Confusing to others we encountered also.

Review collected in partnership with this hotel

Helpful?
Thank Boopers
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Boopers, Thank you for sharing your comments on Trip Advisor, the location of the Sofitel London Heathrow is indeed convenient being directly connected to Heathrow Terminal 5. It is good that you particularly enjoyed our buffet breakfast. However I am disappointed to note that you found it difficult to navigate the way to your bedroom. Please be advised our... More 

Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

After a short hop from Newcastle we stayed 1 night here the night before our flight out to Miami. The hotel is literally located in the T5 but once inside the hustle and bustle of the terminal disappears. The reception staff were great and after a quick check in we were in our room. I'd noted on the booking we... More 

Helpful?
1 Thank Andrew P
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Andrew P, Thank you for sharing your wonderful experience on Trip Advisor, Congratulations on your Wedding! I am very pleased to note that your checkin was processed quickly by our Reception Ambassadors and enjoyed the treat of strawberries dipped in chocolate in your room. I am pleased to note that you enjoyed drinks in our Bar followed by a... More 

Palm Springs, California
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Sofitel at T5 at Heathrow is a welcome respite from the frenetic crowds at the airport. The hotel has spacious rooms with comfortable beds. If you need an overnight stay at Heathrow look no further. Highly Recommended!

Helpful?
Thank Stewart P
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Stewart P, Thank you for sharing your positive comments on Trip Advisor. I am glad that you found the Sofitel London Heathrow to be a welcome place away from the hustle and bustle of the Airport. It is good to note that you were satisfied with our Sofitel “My Bed”. I appreciate your recommendation and we look forward to... More 

Isle of Wight, United Kingdom
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Lovely hotel but reception staff not at all attentive. After checking us in the receptionist waved vaguely to our left so we went in that direction looking for the lift, ended up on the way to the terminal so had to retrace our steps. Tried to ask for help but nobody seemed to notice, eventually found the right way ourselves.... More 

Helpful?
1 Thank Duffy1952
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Duffy1952, Thank you for your review on Trip Advisor . I sincerely apologise that your stay at Sofitel London Heathrow did not meet your expectation. I am disappointed to note that you found our Reception staff to be inattentive and did not provide correct directions to your bedroom causing you inconvenience and having to retrace your steps back to... More 

Colchester
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Ideal for all needs when travelling from Terminal 5. Staff were excellent and it was refreshing to actually have proper customer service. I asked the hotel for specific arrangements and they accommodate in every way with a smile.

Review collected in partnership with this hotel

Helpful?
1 Thank mark d
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear mark d, Thank you for taking the time to review our hotel following your recent stay with us. I am so proud to read that the customer service provided by our Ambassadors was to your satisfaction and that they were able to accommodate your requests and arrangements. Our location is indeed very convenient as we are directly connected to... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Perrier-Jouet Champagne bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Location: United Kingdom > England > Greater London > Hounslow
Price Range: $172 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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