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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD England
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What is Travelers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 08/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel London Heathrow Hotel
Updated 08/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Bienvenue to Sofitel London Heathrow, a luxurious urban destination with a unique blend of the French 'Art de Vivre'. With direct access to Terminal 5 at Heathrow, experience our unrivalled facilities designed for the global traveller and personalised service from the heart. Our valued guests and employees are our utmost priority. We have thus elevated our cleaning standards even further with Accor's ALLSAFE label to ensure the most stringent cleaning standards are met. Just minutes from Heathrow Terminal 5 via covered walkway and under 30 minutes to central London, exploring London’s delights has never been easier. It is the only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 2, 3 & 4 via courtesy Heathrow Express connection and only 21 minutes from Central London by train. All 605 rooms blend comfort with elegant design. The Sofitel MyBed designed exclusively for Sofitel, complimentary WIFI, mini fridge and soundproof windows are just some of the smart lifestyle touches at Sofitel London Heathrow. Guests can enjoy the hotel's Vivre restaurant, Sphere Bar and Tea 5. The former restaurant's open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and desserts. Sphere bar’s striking Icelandic décor and a fireplace enhance the vibrant mood of this popular bar and lounge in London Heathrow. Cocktails, wine, Draught beer, small bites and pub influenced gastronomy are served. The hotel also offers a gym and 45 meeting rooms - ideal for both business and leisure.
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Location
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46Car recommended
Grade: 46 out of 100
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Contact
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD England
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Rental CarsSee rental cars from $86/day
15256Reviews267Q+A100Room tips
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Popular mentions
I arrived this afternoon at 3 PM after having previously checked in online. When I arrived I was greeted by an enthusiastic, professional staff who within minutes gave me an envelope containing my key and hotel information. In addition I needed a hard copy my covid-19 test as per Verifly and BA to fly and the staff printed it and brought it to my room. Having stayed here a number of times, I can only say my experiences have always been outstanding.
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Date of stay: September 2021Trip type: Traveled solo
Helpful
Hotel's Favorite
Ideal for an overnight in Heathrow. Close, with excellent COVID-secure measures. Helpful and friendly staff at check in and throughout our stay. The room was clean and quiet with a very comfy bed. Had a good nights sleep and woke up fresh for our long-haul flight.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2021Trip type: Traveled on business
Value
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1 Helpful vote
Helpful
Response from Ryan Nicholls, General Manager at Sofitel London Heathrow Hotel
Responded Jan 19, 2021
Dear UKTourabc2019, Thank you for taking the time to share your experience with us. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Thank you for your time, we appreciate your feedback and we look forward to welcoming you back in the not too distant future. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow
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Although a little pricey for 1 night, it was so convenient for terminal 5. Our room was large and deserved a longer stay. We did find the air con quite noisey. Te bar area was pleasant enough and the breakfast was first class. Will probably stay again if flying from T5.
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Date of stay: September 2021
Value
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Sleep Quality
Helpful
I suspect that when this hotel is functioning well it’s a very good experience, so I’m sure we’d stay again for the convenience of being at T5. But, our experience on 11th September was very bad. Arrived at 8pm and didn’t get into our room until just before midnight. Food had run out and priority was given to the big corporate event so we didn’t eat. We had no dinner and were exhausted after driving down to London. Nowhere was open at T5 itself to get food. People with bookings were being turned away at hotel reception. Only compensation we got was a voucher for a drink. However, the staff were lovely and doing their best in a bad situation. We felt very sad for them as it seems that this hotel is overbooking and not getting in enough cleaning staff to meet demand. It must be very stressful for them all. Once in our room it was very good - clean and the most amazingly comfortable bed. It was also very quiet. Although it was by now very late so we didn’t sleep for long. Ease of getting to terminal in the morning diminished most of the irritation I had felt. So, we’d give it another go, but we will be wary.…
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Maybe check just before arriving that they are accepting your booking
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The stay at the hotel was ok, very over priced for a standard room. (£310 for 1 night and 12 days parking) The service in the restaurant and bar was excellent, as was the food. The service at the hotel reception was average. The room was nothing special but clean. There was no room service menu which was annoying. We were travelling from Terminal 3 the next morning and the receptionist advised us to get a taxi as we needed to leave early and there were not many shuttles at that time. We agreed. We were greeted by a very hostile driver the next morning. I checked with him if I needed to pay him or if the hotel had charged me. He said I had to pay him £30 cash. I said £30??????? He looked at my husband and said “it’s up to you”, so pretty sexist as well! He then took us to terminal 2 instead of 3, then when we arrived at terminal 3 and paid the extortionate price of £30 to drive for 5 minutes, he didn’t even help get our bags out! I expected to be ripped of with the taxi, but I’ve never paid that much for a 5 minute journey. I’d advise anyone else to get an Uber, which would have been £7! I’m disappointed that the hotel advised me to get a taxi but didn’t warn me about the price. Also, the driver made it worse by being hostile and sexist. Poor show all round.…
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Date of stay: September 2021Trip type: Traveled as a couple
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LOCATION
United KingdomEnglandGreater LondonHounslow
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Claim Your Listing Frequently Asked Questions about Sofitel London Heathrow Hotel
Which popular attractions are close to Sofitel London Heathrow Hotel?
Nearby attractions include Sphere Bar and Lounge (0.2 miles), Le Bar Parisien (0.2 miles), and Burberry (0.2 miles).
What are some of the property amenities at Sofitel London Heathrow Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel London Heathrow Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sofitel London Heathrow Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel London Heathrow Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Sofitel London Heathrow Hotel?
Conveniently located restaurants include La Belle Epoque, Vivre, and The George.
Are there opportunities to exercise at Sofitel London Heathrow Hotel?
Yes, guests have access to a fitness center during their stay.
Does Sofitel London Heathrow Hotel have an airport shuttle?
Yes, Sofitel London Heathrow Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel London Heathrow Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel London Heathrow Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel London Heathrow Hotel?
The staff speaks multiple languages, including English, French, German, Hindi, and Polish.