Terminal 5, London Heathrow Airport, Hounslow TW6 2GD England
E-mail hotel
Lowest prices for your stay
Hotel direct offer!Enjoy a room for just the day
$303
Free cancellation until 07/10/22
Reserve now, pay at stay
$364
$265
eDreams
travelup.com$303
Destinia.com$364
View all 21 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (2,786)2,786
Room & Suite (1218)
Videos (3)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Read more
Updated 05/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel London Heathrow Hotel
Updated 05/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 35 hotels in Hounslow
Location
4.8
Cleanliness
4.8
Service
4.5
Value
4.0
Travelers' Choice
GreenLeaders Silver level
Bienvenue to Sofitel London Heathrow. Experience our unrivalled facilities designed for the global traveller and personalised service from the heart. Touch down in to London at Sofitel London Heathrow, the only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way. Conveniently situated, discover London's many attractions only 21 minutes away by train. Our award-winning hotel features 605 luxurious bedrooms and suites with modern amenities and the largest ballroom in Heathrow, catering up to 1300 people. We also offer diverse dining options where guests can experience rich global flavours. All 605 rooms blend comfort with elegant design. The Sofitel MyBed designed exclusively for Sofitel, complimentary WIFI, mini fridge and soundproof windows are just some of the smart lifestyle touches at Sofitel London Heathrow. Nearby attractions, include Windsor Castle, Legoland Windsor, Royal Windsor and Ascot racecourse, and Twickenham Stadium. Trains departing from terminal 5 underground station take you into the heart of central London making it easy to explore Buckingham Palace, Tower of London, The British Museum, Canary Wharf and more.
Read more
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Highchairs available
Airport transportation
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Car hire
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, French, German, Hindi and 1 more
Location
Full view
45Car recommended
Grade: 45 out of 100
24Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
Contact
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD England
Getting there
Rental CarsSee rental cars from $99/day
16054Reviews314Q+A100Room tips
Reviews
Traveler rating
- 10,738
- 3,811
- 940
- 336
- 235
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
Convenient and comfortable hotel actually in the Heathrow Airport complex, this hotel is an easy walk to Terminal 5 and accessible to all terminals. The room was well appointed with a grand shower and very large towels, key comfort items for any hotel stay. King size bed that had a comfortable mattress and fluffy pillows. Our stay was unplanned resulting from a missed connection. The on premises restaurant was wonderful! My wife had the chicken breast and thought it was tasty, moist and went well with the abundant veggies and an Alfred sauce. I enjoyed the smoked haddock and salmon cakes also served with Alfred sauce. Very nice selection of reasonably priced wines. We had a reservation at a nearby hotel for our return and immediately canceled to book at this Sofitel! This will be our go to spot for future stays at LHR!…
Read more
Date of stay: June 2022Trip type: Traveled as a couple
Helpful
Response from Alessando Mortillaro, Other at Sofitel London Heathrow Hotel
Responded yesterday
Dear JOHNiq5687jt, Thanks for your review, we are pleased you enjoyed your stay. Great you loved the room and food, the hotel is ideal to relax and unwind before flying out. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager
Read more
Hotel's Favorite
What a find! I never knew that an airport hotel could be so bright and sunny. Light filled - glass elevators - immaculate rooms and hallways. Charming front office staff and helpful bellmen. Not your usual airport hotel experience. I have used the hotel for both overnight stays and for long layovers at Heathrow. Walk directly from BA Terminal 5 to the Sofitel. Beautiful breakfast buffet with cooked to order eggs and omelette in the morning. A++. The hotel manager tells me that the hair salon will be re-opening soon. What a plus to have a blow out so you can look nice. Really cannot say enough about staff and comforts and location.
Read more
Date of stay: May 2022
Value
Service
Sleep Quality
Room Tip: Request room near elevator for convenience
See more room tips
Helpful
Response from Alessando Mortillaro, Other at Sofitel London Heathrow Hotel
Responded May 5, 2022
Dear Gay G, Thanks for your lovely review, we are pleased you enjoyed the hotel and service. The hotel is conveniently located within terminal 5, offers spacious rooms and a variety of bars and restaurants. Everyone at the hotel is attentive and helpful. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager
Read more
We had wonderful help from the front desk, namely Aartee, who went above and beyond to help us with a serious family crisis. We cannot thank her and her colleagues enough. We just love staying at Sofital T5.
Read more
Review collected in partnership with Accorhotels.com
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Alessando Mortillaro, Other at Sofitel London Heathrow Hotel
Responded yesterday
Dear bigglesmom, Thanks for your review, we are pleased you enjoyed your stay. Great to see Aartee assisting you upon arrival and giving you such a warm welcome. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager
Read more
Check in was massively busy but we had arranged to use the priority desk and it eliminated any delays. Our upgraded room included tea service, cocktails and breakfast plus a huge space for bedroom and bath. Sartre was most helpful and pleasant during the checkin process.
Read more
Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: When you get the email to expedite check in, go through the steps and save yourself a ton of time
See more room tips
Helpful
Response from Alessando Mortillaro, Other at Sofitel London Heathrow Hotel
Responded yesterday
Dear Barb J, Thanks for your review, we are pleased you enjoyed your stay. Great to hear you loved the room and cocktails. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager
Read more
Great location when traveling into Heathrow. Very friendly staff. Had received great service from Aartee. Extremely professional and very informative. Rooms are clean and spacious. This is definitely recommended for business travelers
Read more
Date of stay: June 2022Trip type: Traveled on business
Helpful
Response from Alessando Mortillaro, Other at Sofitel London Heathrow Hotel
Responded yesterday
Dear f0uched, Thanks for your review, we are pleased you enjoyed your visit. All employees are engaging, friendly and attentive, good to hear you loved the hotel and service. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager
Read more
Staff were excellent, especially Victor, who helped us to get a cot for an extra person that we met at the airport. He also delivered our boarding passes to us. He was great. The Sofitel at Heathrow is one of our favourite stops on our way to and from Italy each year. We will be back.
Read more
Review collected in partnership with Accorhotels.com
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Alessando Mortillaro, Other at Sofitel London Heathrow Hotel
Responded yesterday
Dear blaineleghorn, Thanks for your review, we are pleased you enjoyed your stay. Great to see Victor assisting you upon arrival, the hotel is ideal to relax and unwind before flying out. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager
Read more
We booked a night at the Sofitel T5 Heathrow in order to meet our family scheduled to arrive early morning from Sydney. The staff from the initial check in to check out where so helpful. The problem was that I needed to move my car out of the booked hotel car park early morning and then repark it when we returned for breakfast etc. Absolutely no problem, they gave me an event pass enabling me to do just that without any fuss. As we had a higher category room allowing us to use their club lounge, they invited my family to join us for breakfast which worked well as they were also collecting their hire car form SIXT at the hotel. A super experience
Read more
Date of stay: June 2022
Location
Service
Room Tip: A higher category room give you access to the hotel club lounge
See more room tips
Helpful
Response from Alessando Mortillaro, Other at Sofitel London Heathrow Hotel
Responded yesterday
Dear 911travellors, Thanks for your review, we are pleased you enjoyed your stay. Great to see our front desk giving you such a warm welcome. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager
Read more
Had an amazing drink crafted up by Constantin. Having started out with a margarita, I wanted another cocktail but different. He asked about my preferences - sweet or dry and followed up with the perfect cocktail. Not sure what it was exactly, but it was tequila based and it was delicious. As well, after having had a long day of travel, it was much appreciated! Almost gone, but here’s a pic!
Read more
Date of stay: June 2022Trip type: Traveled solo
Helpful
Response from Alessando Mortillaro, Other at Sofitel London Heathrow Hotel
Responded 2 days ago
Dear TijuanaMarie, Thanks for your review, we are pleased you enjoyed your stay. Our bartenders are friendly, attentive and make fantastic cocktails, great to see Constantin looking after you. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager
Read more
First impressions of this hotel were very good; excellent location, clean and modern, spacious. Unfortunately all of that was let down when I received a phone call at 22:50 to my room from reception. All they wanted was to confirm my name, very odd and very annoying. Obviously it woke me up; this is an airport hotel.. people tend to go to bed early and wake up early as I indeed had to do the next morning. So thank you Sofitel to your night-time reception staff for disturbing my sleep purely to check my name which was clearly given to your check-in staff earlier that day. Perhaps both need retraining; check-in staff to clearly input their guest's name and night-time reception staff to not ring guest's phones unless an emergency! Fortunately for both myself and the reception staff I was only staying a single night so did not make the effort to go down to reception at night and make my views heard.…
Read more
Date of stay: June 2022Trip type: Traveled on business
Value
Cleanliness
Service
Helpful
Response from Alessando Mortillaro, Other at Sofitel London Heathrow Hotel
Responded 2 days ago
Dear ReeG2, Thanks for your comments, I am really sorry to hear you recent experience did not meet your expectations please accept our most sincere apologies for any inconvenience caused. Your feedback about the late evening call is well received and will be addressed, thanks for your constructive comments. I will reach out to you to discuss further your concerns. We are sorry again for any inconvenience caused and look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager
Read more
We stayed at the Sofitel the night before our early morning flight from Terminal 5, and have decided that's what we'll do each time we fly out of Heathrow. Our 'luxury room with king bed' was large and comfortable, and was in excellent condition. Best of all, it was quiet. The convenience of being able to walk to the departures gate in just a few minutes was fantastic. Our flight home happened to coincide with the first day of the underground and national rail strike, so trying to get from London to the airport that morning would have been stressful, to say the least.
Read more
Date of stay: June 2022
Value
Service
Sleep Quality
Helpful
Response from Alessando Mortillaro, Other at Sofitel London Heathrow Hotel
Responded 2 days ago
Dear NKL2010, Thanks for your feedback, we are pleased you enjoyed your stay. Great you loved the room, the hotel is ideal to get a good night sleep before an early flight. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager
Read more
PRICE RANGE
$224 - $315 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel london heathrow hotel hounslow, sofitel hotel london heathrow, sofitel hotel hounslow, london sofitel
LOCATION
United KingdomEnglandGreater LondonHounslow
NUMBER OF ROOMS
605
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing Frequently Asked Questions about Sofitel London Heathrow Hotel
Which popular attractions are close to Sofitel London Heathrow Hotel?
Nearby attractions include Sphere Bar and Lounge (0.2 miles), Le Bar Parisien (0.2 miles), and Burberry (0.2 miles).
What are some of the property amenities at Sofitel London Heathrow Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel London Heathrow Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sofitel London Heathrow Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel London Heathrow Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Sofitel London Heathrow Hotel?
Conveniently located restaurants include La Belle Epoque, Vivre, and The George.
Are there opportunities to exercise at Sofitel London Heathrow Hotel?
Yes, guests have access to a fitness center during their stay.
Does Sofitel London Heathrow Hotel have airport transportation?
Yes, Sofitel London Heathrow Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel London Heathrow Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel London Heathrow Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel London Heathrow Hotel?
The staff speaks multiple languages, including English, French, German, Hindi, and Polish.