We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD England
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Need a day-use room?
Expedia.com
Hotels.com
Agoda.com
$158
$137
View Deal
SAVE $21
Snaptravel
ZenHotels.com
Prestigia.com$158
View all 15 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (2408)
Room & Suite (682)
Videos (3)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Read more
Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel London Heathrow
Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 33 hotels in Hounslow
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Voted Europe’s Leading Airport Hotel by Skytrax 2019 Sofitel London Heathrow is where the world meets. Just minutes from Heathrow Terminal 5 via covered walkway and under 30 minutes to central London, exploring London’s delights has never been easier. It is the only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 2, 3 & 4 via courtesy Heathrow Express connection and only 21 minutes from Central London by train. All 605 rooms blend comfort with elegant design. The Sofitel MyBed designed exclusively for Sofitel, complimentary WIFI, mini fridge and soundproof windows are just some of the smart lifestyle touches at Sofitel London Heathrow. Award winning Inspired Meetings concierges help you organise meetings and conferences for anywhere between 2 and 1300 guests. With 45 unique rooms this London conference venue has a dedicated welcome desk and offices for rent by the hour or day. The hotel food and beverage outlets include: La Belle Epoque - Experience Gourmet French Cuisine with an Asian twist at the 3 AA Rosette awarded fine dining restaurant; Le Bar Parisien’s intimate ambience is perfect for pre-dinner drinks or settle into a sofa at the Tea Salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break from Heathrow, the tea salon is open all day, every day for coffees, cold drinks, light meals and homemade pastries. Leisure facilities include the hotel's Zen Garden and a gym (now open from 6am to 10pm). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers an on-site underground car park as well as Park & Fly packages for up to 15 days. In response to the COVID-19 pandemic and government guidelines our other Food & Beverage outlets are not currently available or have limited service. The Spa will remain closed for now.
Read more
Room & Suite (682)682
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Highchairs available
Airport transportation
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Car hire
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, French, German, Hindi and 1 more
Hotel links
Special Rate:Need a day-use room?

Location

Full view
45Car recommended
Grade: 45 out of 100
21Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
15,150Reviews252Q+A100Room tips
Traveler rating
  • 10,081
  • 3,700
  • 883
  • 294
  • 192
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
jonathanfC6294SF wrote a review Nov 19
Milan2 contributions
Functional hotel with average service. Staff were too fixated on Covid rules and forgot basic service. Both dinner and breakfast from room service were bland and served cold. My second stay here, will definitely sacrifice the terminal location for a nicer off site next time.
Read more
Review collected in partnership with Accorhotels.com
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Helpful
Share
Response from Ryan Nicholls, General Manager at Sofitel London Heathrow
Responded 2 days ago
Dear jonathanfC6294SF, Thank you for your constractive review following your stay at Sofitel London Heathrow. We want you to feel comfortable sharing good or bad comment with us. I'm so sorry that your experience fell short of expectations. Although you may not choose to stay with us again we hope you can consider another Sofitel property in the future. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow
Read more
AFJAG wrote a review Apr 2020
Portsmouth, New Hampshire104 contributions90 helpful votes
Hotel's Favorite
My wife and I consider ourselves so fortunate that the Sofitel at Heathrow Airport's Terminal 5 even took us in at the height of the COVID-19 crisis--literally the last night the hotel was open before the British government ordered all hotels in England to close. After dealing with one canceled flight after another, we finally found ourselves at Heathrow, where we had a 24-hour overnight delay between connecting flights to the United States. We were resigned to the notion of spending 24 hours and sleeping in Heathrow Terminal 2. After being turned away at the Hilton Garden Hotel, we took a chance on Sofitel at Terminal 5 and were so happy that the general manager took a chance on us. He generously offered us a room--and an upgrade--for the night. We thoroughly enjoyed every aspect of our stay. The room was fantastic in every way. The restaurant takeout service was amazing. The hotel staff--general manager, receptionists, and restaurant crew--could not have been nicer and more hospitable. We will never forget the wonderful care that Sofitel extended us under the extremely trying circumstances of this COVID-19 pandemic crisis. This experience turned us into true Sofitel fans. Many thanks to the folks at Sofitel Heathrow!
Read more
Date of stay: March 2020
Value
Rooms
Service
1 Helpful vote
Helpful
Share
Response from Ryan Nicholls, General Manager at Sofitel London Heathrow
Responded May 3, 2020
Dear AFJAG, Warm regards from the Sofitel London Heathrow. We are all pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to. Thank you for sharing your feedback, and please stay safe. Kind regards, Ryan Nicholls - General Manager Sofitel London Heathrow
Read more
paultea wrote a review Nov 18
East Sussex, United Kingdom38 contributions23 helpful votes
We discovered the Heathrow Sofitel's Test and Rest package just before a flight to visit a sick relative in Japan, and the package was so valuable that we changed the flight to accommodate it. I'm very pleased we did and I can give this hotel my full recommendation. During the booking process, the staff and helplines were efficient; on the phone Jeenet was a complete professional, and all the check-in and in-house staff went well out of their way to help in every way; the Sofitel can be very proud of the team. Upon check-in, they provide the test kit (a full gold-standard PCR, certificated and managed by Imperial College) and helped with the details including installing the app and explaining everything. It's not difficult to take and is non-invasive. Although not strictly required by the country we were going to, it's a very reassuring start, especially for someone planning to visit a hospital. The result is delivered around 8am via email, and the reception will helpfully print out certificates on request. Aside from that, the hotel was as good as any I've visited around the world, even in its lockdown state, obviously with various features like the spa closed at present. Spotlessly clean, well appointed rooms, lots of obvious cleaning and sanitisation going on, and a relaxing mood--just the place to be at such a stressful time. I do hope word gets out about this package and I recommend the hotel make it more prominent on the website as it is hidden away and hard to find if you're not looking for it. It's a valuable service and deserves to be better publicised. For anyone else facing a stressful international trip and wanting to relax before the flight and fly with the reassurance of a negative test (as happened in our case), this is really ideal. Thank you Sofitel Heathrow!
Read more
Date of stay: November 2020
Rooms
Cleanliness
Service
Room Tip: Only saw one room but I'd suspect everything is of top quality.
See more room tips
Helpful
Share
Response from Ryan Nicholls, General Manager at Sofitel London Heathrow
Responded 5 days ago
Dear paultea, I very much appreciate your comments regarding your stay at the Sofitel London Heathrow and your kind recommendation. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. I am glad to know that Janet and the rest of our ambassadors were helpfull. One more time I would like to thank you for your kind recommendation of theTest and Rest Package. I hope we will have another chance to welcome you in Sofitel London Heathrow. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow
Read more
William E wrote a review Nov 16
Farnborough, United Kingdom20 contributions16 helpful votes
We booked a club room for the night before a trip with very early flight to Greece in October. We wondered how the hotel would manage club room access in current situation. We need not have worried - from someone coming to reception to avoid our having to queue - the really clean and safe room to the arrangement for club access it was superb - Clive who waited on us in the club set aside space was magnificent and really started our only holiday this year - it showed what a five star hotel really means - an excellent overnight stay and value for money.
Read more
Date of stay: October 2020
Location
Service
Sleep Quality
Helpful
Share
Response from Ryan Nicholls, General Manager at Sofitel London Heathrow
Responded 5 days ago
Dear williame985, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. It is wonderful to know that our team have gone above and beyond to make you feel welcomed and comfortable especially Clive. I am sure he will be thrilled to see his name being mentioned. Once again I would like to thank you for your kind feedback. I am certain it will be an encouragement to all of our team members. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow
Read more
jpm2011 wrote a review Nov 11
Melbourne, Australia7 contributions3 helpful votes
Warm welcome at reception.The bed was very comfortable.The sound proofing was brilliant.Could see the planes landing but could not hear a thing.Big bathroom great big towels.I would definitely stay here again.
Read more
Review collected in partnership with Accorhotels.com
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Ryan Nicholls, General Manager at Sofitel London Heathrow
Responded 1 week ago
Dear jpm2011, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am glad to know you received warm welcome from the ambassadors. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Thank you for your kind and wonderful feedback and we look forward to welcoming you back for another stay very soon. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow
Read more
Previous
PRICE RANGE
$141 - $274 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel london heathrow hotel hounslow, sofitel hotel london heathrow, sofitel hotel hounslow, london sofitel
LOCATION
United KingdomEnglandGreater LondonHounslow
NUMBER OF ROOMS
605
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Sofitel London Heathrow
Which popular attractions are close to Sofitel London Heathrow?
Nearby attractions include Sphere Bar and Lounge (0.2 miles) and Le Bar Parisien (0.2 miles).
What are some of the property amenities at Sofitel London Heathrow?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sofitel London Heathrow?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sofitel London Heathrow?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel London Heathrow?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Sofitel London Heathrow?
Conveniently located restaurants include La Belle Epoque, The George, and Vivre.
Are there opportunities to exercise at Sofitel London Heathrow?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Sofitel London Heathrow have an airport shuttle?
Yes, Sofitel London Heathrow offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel London Heathrow?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel London Heathrow offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel London Heathrow?
The staff speaks multiple languages, including English, French, German, Hindi, and Polish.