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Village Hotel Liverpool

Traveler (236)
Room & Suite (74)
Dining (13)

About

Location
Cleanliness
Service
Value
Village Hotel Liverpool is situated just 400 yards from the main junction of the M57and M62 motorways and is a great base for exploring the busy centres of Liverpool and Warrington. Located near to Whiston and Lime Street Stations it is ideal for quick access to Liverpool City Centre and Liverpool John Lennon Airport is just 8 miles away. Village Hotel Liverpool has 63 bright and modern bedrooms, a choice of stylish dining or a traditional pub, a cafe, state-of-the-art Health and Fitness Club, Squash Court, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking.
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Room service
Free parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Conference Facilities
Heated pool
Indoor pool
Meeting rooms
Non-smoking hotel
Public Wifi
Sauna
Wheelchair access
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Room features
Non-smoking rooms
Good to know
HOTEL CLASS
1,867Reviews
14Q+A
100Room tips
Traveler rating
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  • 268
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Popular mentions
The room was very dirty, stains on the sheets, full bin in the bathroom, dirty mirrors, hairs on the pillows, shower head just leaked and didnt work properly, faulty bath plug and bath would not fill, loud boiler noice from next door all night, room setout was ridiculous as the tv swung infront of the the bathroom door so you had to limbo for the toilet while watching tv. Carpet looked like it hadnt been hovered for a few week with the bits on my socks to prove, value for money was poor and breakfast not included for £70 a night. Never again, ripped off.
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Review collected in partnership with this hotel
I would recommend this hotel check in was fast and check was also fast. Very professional receptionists with smiles! Nothing was too much trouble. Good food from pub. Pool just perfect. Room was clean. The hotel is not far from the train station that takes you to Liverpool it’s about a ten minute walk. We said we would stay here again
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Response from JodieC1270, Manager at Village Hotel Liverpool
Responded 2 days ago
Thank you very much for the positive feedback you have provided us. Your feedback will be taken on board so thank you. We was extremely pleased with what you said and glad you stayed with us. The team and I work hard in ensuring your stay is perfect and I am glad you seen this. So glad you seen this from Katrina and the reception team, they work extremely hard to ensure your stay is perfect from being on in the day to the night team taking over in the night to ensure you have quality service 24hrs. The teams are trained to develop excellent customer service.They do have the guests hearts are everything they do. Tina and the chefs work extremely hard to ensure that food is served with perfection, it was great to read you enjoyed the pub food. So glad to hear you enjoyed the swimming pool, Jon and the leisure team also work extremely hard to ensure guests enjoy the leisure facilities. So again thank you We look forward to welcoming you back soon and thank you so much for your kind words.
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Hotel a standard Village Hotel, our room 326 was next to the gym, very unpleasantly awakened by a gym class/training session at 8am. However room was spacious and clean. Breakfast a bit of a let down, no hash browns and had to order if you wanted a fried egg, scrambled egg was the only other option. Welcome at Reception very welcoming and friendly. All staff throughout our stay were excellent. Overall a lovely stay for a quick stop over.
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Response from JodieC1270, Manager at Village Hotel Liverpool
Responded 2 days ago
Dear Guest Thank you for taking the time to review us on Trip Advisor and thank you for choosing the Village Hotel Liverpool for your recent stay. We hope you enjoyed the Spice Girls Tribute Act. I completely apologise on behalf of myself and the team for the recent stay in certain aspects of the hotels. We will use this feedback to help us grow and develop as a business. So I would like to thank you for highlighting this and bringing this to my attention. Guest feedback is very important to us and we really appreciate your time in providing yours. We always take on board our guest feedback so we can improve on our service and facilities. Thank you though for highlighting how excellent the team is, so thank you. They have the guests hearts at everything they do. We are very privileged at Liverpool to have a great team of people. So thank you. I do hope we can welcome you back soon, in regards to any future bookings to which we can assist please get in touch with Katrina.rose@village-hotels.com, she is the Host Manager and will make sure your booking is perfect. Once again thank you for taking the time to review the Village Hotel in Liverpool and hopefully we can welcome you back soon.
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A very dated Village hotel and not like others i have stayed in. We arrived early to sit out & have lunch, downloaded the V app as suggested on the menu and found a great offer for beer & a combo thing but was told that they don’t do that offer anymore ( why advertise it then ? ) felt like a right idiot as i never download apps normally. However Lunch was tasty. Checked in at 3, room 109 but wow the room is so tired and basic, not like any village hotels I’ve stayed in. Service was good in the Restaurant and food again was tasty. Breakfast was great, the usual buffet bits. Didn’t visit the pool or gym so can’t comment. Wouldn’t return, only due to location really.
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Review collected in partnership with this hotel
Response from JodieC1270, Manager at Village Hotel Liverpool
Responded 2 days ago
Dear Guest Thank you so much for your feedback. I completely apologise at your experience. I apologise on behalf of myself and the team for the recent stay in certain aspects of the hotels . Please accept my apologies. We will use this feedback to help us grow and develop as a business.So I would like to thank you for highlighting this and bringing this to my attention. Guest feedback is very important to us and we really appreciate your time in providing yours. We always take on board our guest feedback so we can improve on our service and facilities. I do hope we can welcome you back soon, in regards to any future bookings if myself or any member of staff can assist please get in touch. Again from myself and the team I completely apologise.
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I have stayed in many Village Hotels and this was by far the best, extremely friendly welcome at 11.30pm, very modern hotel and staff were the happiest I've ever come across. Shame I didn't get to use bar and gym.
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Review collected in partnership with this hotel
Response from JodieC1270, Manager at Village Hotel Liverpool
Responded 3 days ago
Thank you so much for your positive feedback, the team and I work extremely hard to ensure all guests have a pleasurable and enjoyable stay with us at Liverpool. So thank you for choosing the Village Hotel in Liverpool for your recent stay. I noticed you checked in at 11:30pm by our nights team they work extremely hard to ensure great service is provided to all guests so thank you for noticing this You are right,we have very happy staff here who work at Liverpool who have the guests hearts at everything they do, so I will be sure to share this review with them Hopefully we will welcome you back soon and get your views on the pub and gym Thank you again and hopefully we will see you soon Thank you
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PRICE RANGE
$48 - $160 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
de vere village hotel, liverpool hotel whistonvillage hotel leisure liverpoolvillage hotel whiston
FORMERLY KNOWN AS
De Vere Village Hotel, Liverpool
LOCATION
United KingdomEnglandKnowsleyWhiston
NUMBER OF ROOMS
63
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