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Mercure Haydock Hotel

Certificate of Excellence
Penny Lane, Haydock WA11 9SG, England
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576 Reviews from our TripAdvisor Community

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Showing 571: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed 16th July for haydock races. Pros - Easy quick check in, room was modern and clean. Pool & jacuzzi were good, breakfast excellent. Good location for races. Cons - room was very hot as couldn't get air con working. Told reception next morning and apparently not all rooms have air conditioning. They offered a fan but was 8am so... More 

Helpful?
Thank Tedwxm
Carlisle, United Kingdom
Level Contributor
82 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

A lovely hotel.Very clean & tidy. Staff were helpful & friendly. Thought it would be a noisy night as there was a wedding on but we never heard a thing. Breakfast was lovely with enough to pick from. Would stay again. The pool was an added bonus.

Helpful?
Thank lillysavage_12
Edderton, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Have the pleasure of a stay here last week, did worry when booking about its close proximity to the M6 ( but also a reason for choosing it ) I should not have worried the hotel is well shielded and very well set out. The staff were all very friendly and helpful. The room was as expected with ample facilities... More 

Helpful?
Thank Bryon_Gibson
Runcorn, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had been looking for somewhere really special for our wedding. The Mercure Haydock surpassed all our hopes!! From the moment we met Kathy Kennedy we knew we had the right place. We had the most amazing day and evening! The venue was absolutely beautiful. Dressed by Joanne Donahue of Grand Designs Widnes. Stephanie Birchall was the young lady who... More 

Helpful?
Thank Julesjames62
Burnley, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed once again and the reception staff have not really improved there meet and great customer service. Hotel great as normal. Just need to highlight that I booked through Amoma.com and their was no reference to our booking on their hotel system which caused frustrations throughout our stay.

Helpful?
Thank Alison T
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Hi Alison, Fantastic to hear you returning and thinking that the hotel is great. I am so sorry that you have not seen any improvement with our reception team. We have a new front of house manager that is undertaking a great deal of training, I would welcome any feedback of any specifics that you feel may help up improve.... More 

London, United Kingdom
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I turned up at 11pm after a very long day and train journey. The girl at reception was incredibly moody. She said i needed to pay but I explained that the company who i work for have already paid using the business card. She said 'it doesn't say that here'. I handed her my booking confirmation (that my work booked)... More 

Helpful?
Thank Laurenoflondon
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Dear Lauren, I am truly sorry that you have not been greeted with a warm welcome when staying with us recently and I am very sorry that the confusion over your reservation was not handled more polity. It would be extremely helpful if you could confirm to me when you stayed so that I can ensure that the correct member... More 

Leeds, United Kingdom
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here on a Saturday night whilst attending a family wedding. The food was nice and service was good. Drinks were pricey but I half expect this in a hotel. Bedroom was lovely and big. Bathroom decor very outdated, shower ran hot and cold and had to ask reception for toilet roll for the room. However, none of this... More 

Helpful?
Thank Leedsreviewer
Leigh, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We got married here on 9th July and had our Reception in the Marquee. The service we received from out initial show round & booking (12 weeks in advance!!) to checking out on Sunday morning was first class. The food and service at the wedding breakfast were amazing, we hired Pier Fun Casinos for the gap between the meal &... More 

Helpful?
Thank Browny9
Swindon, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Convenient location as just off M6 and close to Liverpool (30 minutes). Cannot comment on food as did not eat there. Rooms clean and comfortable. Very helpful service at night when seeking a cold remedy! Easy check in and out

Review collected in partnership with Accorhotels.com

Helpful?
Thank johngU337MQ
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Hi John, Thank you for sharing your review online. Fantastic to hear that our service team were very helpful looking after you and I am really grateful to receive your positive feedback about check In. We are working hard to improve our welcome experience for guests so it is really nice to hear when we get it right. Regards Adam... More 

New York City, New York
Level Contributor
287 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a large hotel in the country near Liverpool. We had a nice room and a good dinner -- duck breast salad (several slices of duck breast over a salad of mixed greens and cheese), red mullet, and blackberry crumble and cheesecake.

Helpful?
Thank Chandolin
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Hi Chandolin, Thank you so much for taking the time to share your feedback online. It's great to hear that you have had a nice meal thank you for your feedback. Regards Adam Condron General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Beechers
Cuisines: European
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Mercure Hotel, part of Mercure Brand operated by Accor Hotels, is perfectly placed for exploring Merseyside and the north-west - or enjoying a day at the races. Located exactly halfway between Liverpool and Manchester, the hotel is just a mile from the famous Haydock Park racecourse. Local attractions include stately homes, the region's industrial heritage, and Britain's biggest designer outlet. ... more   less 

Additional Information about Mercure Haydock Hotel

Address: Penny Lane, Haydock WA11 9SG, England
Location: United Kingdom > England > Merseyside > Haydock
Price Range: $63 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Haydock Hotel 4*
Number of rooms: 135
Reservation Options:
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Also Known As:
Thistle Haydock Hotel Haydock
Thistle Hotel Haydock
Haydock Thistle Hotel
Mercure Haydock Hotel Merseyside
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